Mackney Photography レビュー 

194
•
TrustScore 5段階評価の5

4.8

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5つ星のうち5の評価

We were having photos of our beloved little dog. He was extremely nervous and I was beginning to doubt if we'd ever succeed. The photographer was extremely patient even taking us outside for outdoor s... もっと見る

5つ星のうち5の評価

The photographer put us at ease from the start making it a really enjoyable family experience. The viewing of the photos was equally enjoyable. Such a lovely memory that we will treasure.

5つ星のうち5の評価

We had the most magical experience at Pop Studios for a fairy-themed photoshoot for my two young daughters. The whole experience was fun, relaxed and so well done, and the photos are absolutely beauti... もっと見る

5つ星のうち4の評価

Our photoshoot experience was amazing. The photographer was great with our little one, entertaining him to get the best shots & very patient with him when he was a little fed up & wanted to feed. The... もっと見る

企業が回答しました

企業情報

  1. 写真館
  2. ・
  3. 撮影スタジオ
  4. 写真家
  5. 写真撮影サービス

当該企業による記述

Welcome to the world of Mackney Photography! We are a passionate family business, who together with our amazing team, we specialise in capturing the essence of life through our lens. If you're looking to freeze those precious moments in time, then you've come to the right place! Our award-winning portrait studio has been providing smiles to families all over Derby for the past 10 years. From babies to pets, we have photographed them all! Our photography studio in Darley Abbey is the perfect haven for you and your loved ones to feel comfortable and at ease. Over the years we have loved being part of our customers happy memories and capturing these precious times with warmth and a familiar welcome. We would love to take you on a journey to create the most beautiful portraits at Mackney Photography and therefore see why our customers return time after time... Love Wendy and Simon Mackney


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4.8

優良

TrustScore 5段階評価の5

194件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.8

すべてのレビュー

(194)

過去12か月のレビュー数: 23件

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5つ星のうち5の評価

Really good

Really good. Good experience and would definitely come again.
I do recommend them!

2024年3月17日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much! Can't wait to welcome you all back, Lots of love from us all, xxx

5つ星のうち5の評価

Worth the time, money and experience

I cannot say enough how amazing Mackney’s is. I used Mackney’s for a family shoot a couple of years ago and the photos are amazing. They capture the essence of us as a family and caught such real moments they are truly incredible.

But my return recently was for a different kind of photo - one I never thought I would have the guts to do: boudoir.

I am not confident and I am definitely a bit curvy in places I don’t want to be. Simon and Nat were so amazing that by the time it came to stripping down into my underwear I looked amazing (thanks Nat) and I had been given time to relax.

Simon is so passionate and encouraging that I soon felt like I could do the poses and feel good about myself. I have also not laughed so much in such a long time. I left absolutely buzzing.

Wendy did my photo viewing and she is such a lovely person - no pressure and complete understanding when I was faffing over my own insecurities.

I would recommend them 100% and the artwork you get (because it is worthy to be called that) is amazing.

I would trust Mackney’s to capture any moment and to make each photo have a spark or quality I haven’t seen in others I have had done.

2024年3月26日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Hi Anna, From the bottom of our hearts, thank you for taking the time to share your experience with us. Your words have truly warmed our hearts, and knowing that we could contribute to your feeling of confidence and joy is why we do what we do.

We're so honoured that you chose Mackney’s for not just one, but two very special and distinct chapters of your life. It's always a joy to welcome back familiar faces, and we're thrilled to have been part of another memorable moment for you. Your trust in us to capture the essence of your family, as well as your own unique beauty and spirit, is something we hold dear.

Simon, Nat, Wendy, and the entire team here at Mackney’s are touched by your kind words. We strive to create an environment where every client feels at ease, valued, and, most importantly, celebrated for their individuality. It’s wonderful to hear that we were able to provide you with a comfortable and enjoyable experience.

Your mention of the laughter and the positive energy you felt during your session brings smiles to our faces. These moments of genuine happiness are what we aim for every day, and knowing we've succeeded with you fills us with immense pride.

We truly believe that every photograph we take is a piece of art, designed to evoke emotion and capture something truly unique about the subjects. Your recognition of this in your own photographs is the highest compliment we could receive.

Thank you again for your recommendation and for trusting us with your precious memories. We look forward to creating more beautiful artwork with you in the future, capturing the moments that matter most to you and your family. Lots of love from us all, xxxxx

5つ星のうち5の評価

The whole experience was great

The whole experience was great, super friendly staff, The children loved all the poses and the staff tried to make it as happy and enjoyable as possible. The end products are amazing and come packaged really well

2024年1月7日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for your lovely review!!!

5つ星のうち5の評価

Can’t wait to come back

We had a great time at Mackney and even though our LO was quite grumpy whilst having his photos done, they still managed to get some amazing photos. I wish we could have afforded to buy more but unfortunately they are just to expensive. That is only because it takes them so long to do all their edits and they are absolutely incredible with what they do, so I can’t complain at all about there prices. Thanks guys for a great time and we can’t wait to see our photos

2024年3月30日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for your kind review, we hope you loved your photos too, can't wait for you display them loud and proud at home!!

5つ星のうち5の評価

Made us feel at ease

Made us feel at ease. Had a fabulous time and enjoyed every minute. Staff could not have been more friendly. Would highly recommend them.

2024年3月28日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for your lovely review, xxx

5つ星のうち5の評価

Absolute fantastic and incredibly…

Absolute fantastic and incredibly professional service. Amy was superb during the photo shoot and captured lots of superb images of our daughter! Could not have been happier.

2024年4月13日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for your lovely review, xxx

5つ星のうち5の評価

Babies first Birthday

I wanted to do something special to capture my daughter’s 1st birthday and after some inquiries and googling I came across Mackney's cutest baby competition, we won a shoot! The team was so friendly, accommodating, and creative. They were patient with faffing mummy and capturing my daughters attention. Simon not only captured my babies sweet side but the cheeky side too ❤️ cannot not recommend this lovely team highly enough. Thank you for the memories.

2023年12月15日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thank you so much for taking the time to leave such a wonderful review of your experience with us at Mackney's for your daughter's first birthday shoot. We're thrilled to hear that you found our team friendly, accommodating, and creative. It's always our goal to make every photo session special and memorable, especially for milestones as precious as a first birthday.
We're delighted that Simon was able to capture both the sweet and cheeky sides of your daughter, creating lasting memories for you to cherish. Thank you for recommending our lovely team; it truly means the world to us.
We look forward to the opportunity to create more beautiful memories for you and your family in the future. Lots of love from us all!! xxx

5つ星のうち5の評価

Absolutely magical experience

Absolutely magical experience! The team were amazing with my little boy, giving him confidence to enjoy the photoshoot. We had a great time and the little personal touches of offering refreshments to the parents is warming. We loved the little dog too.

2023年11月17日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for your lovely review! Trigger - our studio dog is so pleased to get a mention too, lots of love from us all, xxx

5つ星のうち5の評価

The 2 ladies that did the photo shoot…

The 2 ladies that did the photo shoot where very patient and very helpful and understanding which was great as working with babies that can be temperamental can be very difficult and stressful, but they where very good at making sure it was a calming experience, also the viewing was amazing we where blown away with how amazing the picture came out,as my baby was not happy on both occasions so was very difficult for the photo shoot, but the pictures and viewing video was amazing! We expecially liked the viking edited photos never expected them to come out so great! And the end products where amazing quality!

2023年11月27日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for your lovely review! So glad you loved the viking edit - we do aim to please!!! Lots of love from us all, xxx

5つ星のうち5の評価

Great experience

When first coming here we were really apprehensive about everything and after having this experience we would honestly say this company is amazing as the photos turned out better than we could of imagined and a lot of care is put into making everything perfect. I would also like to add our photographer Kiran made the experience amazing and Wendy was extremely helpful when picking which products would suit our home best. We would like to say thank you to all the team at mackney photography!!

2024年2月24日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for your lovely and kind review :) Lots of love from us all, xxx

5つ星のうち5の評価

Thank you for capturing the most…

Thank you for capturing the most precious images of both of my girls, I’ll treasure them forever. I was amazed at how natural my girls were during their shoot, with a variety of props and the most gorgeous dresses carefully picked in the most stunning setting. We had our cinematic viewing and before I was even seated there was a picture of my girls together and I was already crying 🥺. We chose the frame montage, just cannot wait to see the final masterpiece and be able to treasure it forever thank you to everyone at Pop Studios xx

2023年12月3日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for your lovely review! xx

5つ星のうち5の評価

Amazing experience

Me and my family had the most amazing time at Mackney Photography. Everyone that works there are so welcoming and made us all feel comfortable.

2023年12月30日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for your lovely review! xx

5つ星のうち5の評価

Amazing!

We visited Mackney Photography with our then 16 week old baby (and our one year old sausage dog)! The studio was beautiful, all staff were super friendly and we loved every second of our photoshoot experience! Our photographer was fab with our little boy and even managed to get our pup involved in the photos too!

Our viewing appointment was so special and we fell in love with every single photo! A very talented team and we can’t wait to receive our prints! Thank you all x

2024年1月15日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for your lovely review! xx

5つ星のうち5の評価

Amazing

The staff, as while as the studio set up everything.we were pleased with everything.highly recommend

2023年12月30日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for your lovely review! xx

5つ星のうち5の評価

Always consistent, couldn't be happier!

This is my sixth time coming to Mackney and I'd never go anywhere else. This time was for my 5 month old son Tommy to have his baby of the year shoot. It was our first time with Beth and she put real thought into the scenes and props to keep with our newborn photoshoots a few months back.

The viewing session made my face ache from smiling so much but even though it was our sixth session, Wendy still walked us through every step and made sure we got as many photos we could within our budget.

Thank you so much for another amazing experience for me and my family, I can't wait to collect the finished products!

2024年1月20日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for your lovely review Becky, it's always such a pleasure to see you at our studio with your growing family!! Lots of love from us all, xx

5つ星のうち5の評価

Boudoir shoot

Hi just wanted to leave a review !❤️
I was one of the competition winners for the boudoir shoot!
I was greeted straight away and there was such a friendly atmosphere !
Natalie did my make up and checked with me throughout about what I wanted, what colours I usually wore and what I wanted.

Simon who did the shoot allowed me to be confident and guided me through the shoot. He checked what I was comftorable with and what I wasn’t comfortable with and made me really enjoy the experience!

If your thinking about doing it go for it!
You can wear a gown into the shoot if you wish or not! You can do poses which your comfortable with and wear what you’d like to. Your ideas are welcome too, or if you like to be guided you can also do that!

Would 100 percent recommend

2024年1月24日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for your lovely review Aaliya! xxxx

5つ星のうち1の評価

Terrible experience

Terrible experience

What you should know:

There are hidden fees - The price of the photo packages aren’t revealed until after your photoshoot, during the ‘viewing appointment’. The highest package is 10,000- yes ten thousand pounds!

You have to decide there and then at the viewing appointment which pictures to buy otherwise you’re told they will be deleted. OR you can pay around £150 for another viewing appointment.

You can’t buy digital copies and print elsewhere. The pictures are locked at 6x4 and they make you sign a waiver to say that if you try and blow them up, you understand they’ll be pixalated. Again forcing you to buy their blown up version as you can’t go elsewhere.

You don’t get sent ‘proof’ images to go away and view and decide in your own time which ones you would like to buy. You get a viewing appointment and have to buy then. It feels very pressured.

They will keep your deposit if you reschedule either your shoot or viewing appointment more than once. They add any cancellation as one occurrence and will keep adding so even if you reschedule two difference things they will still penalise you.

The staff are ok until it comes to the viewing appointment and getting your deposit back then they are quite rude.

We paid nearly £900 for our photos plus the shoot itself so the best part of £1000 altogether and they didn’t give us back our £35 deposit. As a family run business they should care about treating other families who support them better.

The pictures are nice, but honestly you could get cheaper elsewhere.

I did the newborn shoot for reference.

2024年1月5日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Hi Vee, So sorry you're unhappy with your experience with us, it's never nice to know that we didn't meet your expectations or you personally feel there's hidden prices??

Before even booking in with us, we had a long chat of how it all works as well as being detailed on our website under the newborn section. There is also a section that details "additional" products available AFTER the photoshoot.

Failing that we send an email out, also detailing how it all works and with a guide to our products and prices with packages that start from £495. As the viewing appointment is a week or so after the photoshoot appointment, a date and time you give to us, this gives ample time to look through our products and prices - again - already detailed on our website. If you required a second viewing appointment, the charge is £125, as we would need to go through all the imagery for a second time - something that many of our customers are able to do at their first viewing appointment.

As with other professional studios, NOT all images are included in our photoshoot pricing, but customers can decide on what they would like AFTER the session. Being truthful, your review isn't a true rendition of what occured during your time with us, as we stimpulated before you booked in, that we take a £35 deposit to secure any appointments on the calendar, and to allow at least 72 hours minimum for any movement of appointments.

On the day of your photoshoot you arrived over an hour late for your appointment, but instead of rescheduling we had to juggle our time and the next customer in order to accomodate you,

When your husband cancelled the day before your viewing appointment, we informed him that we would not take another deposit to confirm another date on the calendar but it would not be refunded either as again, more time had now been "lost" as a family business we cannot fit another customer in.

We were never rude to you, quite the opposite and I'm sorry if you felt we were. It was from the point of being informed again as to why the £35 deposit wasn't to be refunded as to sadly leaving us a poor review. I'm not sure why you believe we would send you "proofs" as the images are there in front of you at your viewing appoitment to decide how you would like to "finsish them".

We have never advertised digital copies, quite the opposite - as a photography studio that prides ourselves on our finished products, we always discuss these with each and every customer and quite happily point customers in the right direction too.

Once you receive your beautiful portraits in their printed glory, I'm sure you'll love them and understand why we do what we do.

I look forward to seeing you again when you collect your order, Wendy xx

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