Mackney Photography レビュー 

194
•
TrustScore 5段階評価の5

4.8

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5つ星のうち5の評価

We were having photos of our beloved little dog. He was extremely nervous and I was beginning to doubt if we'd ever succeed. The photographer was extremely patient even taking us outside for outdoor s... もっと見る

5つ星のうち5の評価

The photographer put us at ease from the start making it a really enjoyable family experience. The viewing of the photos was equally enjoyable. Such a lovely memory that we will treasure.

5つ星のうち5の評価

We had the most magical experience at Pop Studios for a fairy-themed photoshoot for my two young daughters. The whole experience was fun, relaxed and so well done, and the photos are absolutely beauti... もっと見る

5つ星のうち4の評価

Our photoshoot experience was amazing. The photographer was great with our little one, entertaining him to get the best shots & very patient with him when he was a little fed up & wanted to feed. The... もっと見る

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企業情報

  1. 写真館
  2. ・
  3. 撮影スタジオ
  4. 写真家
  5. 写真撮影サービス

当該企業による記述

Welcome to the world of Mackney Photography! We are a passionate family business, who together with our amazing team, we specialise in capturing the essence of life through our lens. If you're looking to freeze those precious moments in time, then you've come to the right place! Our award-winning portrait studio has been providing smiles to families all over Derby for the past 10 years. From babies to pets, we have photographed them all! Our photography studio in Darley Abbey is the perfect haven for you and your loved ones to feel comfortable and at ease. Over the years we have loved being part of our customers happy memories and capturing these precious times with warmth and a familiar welcome. We would love to take you on a journey to create the most beautiful portraits at Mackney Photography and therefore see why our customers return time after time... Love Wendy and Simon Mackney


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4.8

優良

TrustScore 5段階評価の5

194件のレビュー

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3つ星
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4.8

すべてのレビュー

(194)

過去12か月のレビュー数: 23件

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5つ星のうち5の評価

We came for a baby portrait photoshoot…

We came for a baby portrait photoshoot in May. It was such a lovely experience. All the staff we encountered were so friendly but our photographer especially. She seemed very experienced with babies and my daughter loved her moment in the spotlight! The photographs were beautiful and chosen very thoughtfully.

2023年5月27日
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Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for your lovely review Rosamund! We just love crafting our portraits, so thankyou for entrusting us with your little one, lots of love from us all, xxx

5つ星のうち5の評価

WOW....AMAZING

Absolutely amazing experience from start to finish. The shoot alone was so relaxed and my 3 month old Grandson really posed and played upto the camera. The photos that they captured of him was beyond our expectations. Truly blown away. When coming back for our viewing it was also such a lovely day and not once did my daughter feel pressured into purchasing the many beautiful images. We sat with Wendy for sometime to whittle down to have the package we could afford and we've come away very happy customers. We would definitely come back for more shoots in the future
Thank you to you all. Xx

2023年8月4日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much Vicki for your lovely review - it's gratefully appreciated!! Presley is a gorgeous little boy, can't wait to welcome you all back, lots of love from us all, xxx

5つ星のうち5の評価

Amazing experience.

An absolutely wonderful experience with Mackey photography. My little girl came for a vintage photo shoot. Throughout, me and my fiancé was in awe watching our little one shine in the camera light and Beth, the lady who took our pictures was so wonderful and so good with our daughter, she was very patient with her inbetween taking photos and worked her magic bringing us photos that made me crumble with emotion. I am currently expecting another baby and we will 100% be coming back to get some more precious memories. Thank you all so so much xxx

2023年1月21日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for the lovely review Jessica! We look forward to welcoming you all back to our studios to create more magic, lots of love from us all, xxxx

5つ星のうち5の評価

Fantastic.

Amazing experience from start to finish.
Made to feel so welcome and relaxed before our photos was taken, provided with clothes for my lad for the vintage scene.
Photographer made my son feel at ease and worked hard to obtain the perfect scene setting with props and silly sounds to engage my son the whole time.
The viewing was a completely different experience in itself, beyond words and didn't leave a dry eye in the room - absolutely outstanding. Gave us time to discuss and work out the best package for us, and worked with us to wittle down 40+ photos into frames and prints well over our 1hour slot session but wasn't rushed or pushed out the door.
Finally obtaining the frames and images which are phenomenal, over the moon, absolutely outstanding craftsmanship and images are crisp and such high quality. To capture true expressions and happiness in the eye speaks a thousands words, and takes a true professional so hats off to the girl (I can't remember her name unfortunately) You can't stop time but you can capture true spirit and frame it for a life time, which you can never put a price on.
Thank you again to the whole team, one very happy mommy!

2023年4月30日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for the lovely and kind review Melissa, it's very much appreciated :) we look forward to seeing you again at our studios in the future, enjoy your beautiful wall art that Beth your photographer created especially for you :). Lots of love from us all, xxx

5つ星のうち5の評価

This is my third time at Mackney…

This is my third time at Mackney photography and have to say the reason I come back is the customer service and of course the beautiful portraits they create. I really commend Wendy and Simon for sticking with their ethos of finishing their beautiful portraits and not giving in to bullies who try and drag them down on their pricing as they honestly cannot find anything else to complain about….You get exactly what you pay for here. I first came across them as I won a photoshoot on their facebook page – I was a little sceptical at first, but I thought I’d go with it and see what it was all about. My last shoot (not with Mackney) was a complete disaster as the photos taken were not great, and though I could get all the digitals for £80 – there really wasn’t anything to pick from. So I did enter the shoot with a little trepidation – but I needn’t have worried, as I was guided every step of the way to how the experience would unfold. From the first email and the friendly calls that came after, I always feel like I’m greeted by old friends. There’s plenty of outfits to choose from for the children as well as beautiful props. Then comes the viewing – they play a wonderful slideshow and really show off their work on a large cinema screen (I don’t think I’ve had a dry eye lol). They then go through all the products they offer in more detail – though there is a guide on their website!! I mean – I’ve had the session for free – so I was always intending to get a couple of prints – but in the end – I realised a frame would be so much more impactful and having had this on my wall for the last 7 years – I can honestly say it has brought me so much joy to see it every day. The quality of the print and the frame is out of this world – it’s incredible actually!!! That’s why I’ve been back to match up with my little girl 😊. I will always pick Mackney as their ethos is all about creating beautiful artwork. Nothing is hidden – the process is on their website and the staff are very transparent how they work too which I love! Nothing is ever too much trouble. Working in the customer service sector they will always have dissatisfied customers, but that’s not because of the Mackneys, they really, truly are a friendly bunch who care so much about their business. I will always 100% recommend them over and over again, thank you for the wonderful memories,

2023年5月4日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for taking the time to leave a review, it’s very much appreciated, from all of us, lots of love xxx

5つ星のうち5の評価

Lovely people and beautiful…

Lovely people and beautiful photographs, we were made very welcome and a cuppa is always a plus sign for me :) I’ve been here twice now and would 100% recommend x

2023年7月2日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for your lovely review Amanda! It was so lovely to welcome you again to our studios and glad you enjoyed the brew :) lots of love, xx

5つ星のうち5の評価

THE BEST PLACE TO CAPTURE THAT PERFECT…

THE BEST PLACE TO CAPTURE THAT PERFECT PHOTO.
We had a truly amazing experience for my 11 YOD, she was so comfortable and had a lot of fun at the shoot with Simon who totally put her at ease. You are amazing Simon!

The viewing experience was superb and we all cried with joy to see the incredible images and hard work come to life. You are a such great team and bring an idea beyond just a photo. To us it’s art and you captured our daughters love and passion for swimming in a beautiful selection of unique outstanding photos.

This was our second visit and we loved every minute of our experience same as the first. We’re not shy at shouting from the roof tops how great you all are and we will return in the future. THANK YOU 😊

2023年3月31日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Awww thankyou so much for your lovely and honest review Sally! It was an absolute pleasure to welcome Neya back into the studios again and thankyou so much for picking us to capture your most treasured memories, big love, xxxxx

5つ星のうち5の評価

Wow 🤩

Wow 🤩! What can I say … from start to finish we were made to feel so welcome and just want to thank you all for producing the most wonderful portraits for me and my family ! We have just been to collect our beautiful wall art and we could not be happier with the finished results ! We can’t wait to hang them on our walls and we got something for my mum too and can’t wait to give her the montage that the viewer Patiently helped us put together, there really was so many to choose from , We were spoilt for choice ! We had a family shoot and the photographer was so patient with my 6 yr old boy who was a bit of a handful and love how you managed to capture his wonderful cheeky side and especially the ones of all of us together you really did give us portraits that will last a lifetime and wanted to thank everybody at the Mackney team that made this such a wonderful experience! We definitely spent more than we thought but know that the quality of your work is 5 star and we could not be happier the results !!!
Kind regards

Zalepa Family

2023年7月19日
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for your lovely and honest review, it's very much appreciated :) we're so happy you value our work and look forward to seeing you in the studio for the next portrait!! Lots of love, xx

5つ星のうち5の評価

Would recommend

I had such a good experience with Mackney. They listened to what I wanted and helped me choose the right package. They were really helpful and friendly and made me feel comfortable on the day of the photoshoot. It was a positive experience all round and I’m really happy with my end result!

2023年6月8日
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much Kara for your lovely review!! So happy to help with your gorgeous portrait, you look absolutely stunning and can't wait to present your personal wall-art back for you :) xxx

5つ星のうち1の評価

Expensive

Firstly, the customer service and team are really great and friendly so thank you.

We won a family portrait session with 1 print included. Fine, that sounded great, when we arrived the shoot felt fun and relaxed, we had a great time.

Upon doing our viewing, the photos looked great except there were more of just my wife and child without me than with me in, the ones I was in, arguably someone each time didn’t look great. I was a little bit upset about this. We went through all of the package options which are way too expensive, coming to the conclusion would just take our free print, to which we were told it could only be one of the family ones, meaning for the majority of the photo session the team were trying to upsell to us. The photos of wife and baby were incredible and really impactful but would cost £200 basic to get some of these.

Ethically, Mackney are crooks. Nothing is as it seems with them and they seem to do all the can to squeeze every penny out of you. The photos are over edited too which is a shame, I’m not a model, I don’t want to be airbrushed.

Summary: if you’re rich then go for it! If you’re not, book in with a local photographer and do some nice candid photos on a walk or location of importance to you, for the same price you’d get plenty of digital images to do with as you please.

2023年7月18日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou Andrew for your kind comments about our fabulous team and the beautiful family portraits created especially of you and your family. We often invite customers into our studios on a complimentary offer to show off our work, as you already mentioned upon the confirmation call you are a wedding photographer/ videographer – we were under the impression you understood our pricing and the importance of finishing photography. Upon booking in, we informed you that as you received a family portrait – the free gift item you would receive would be of you and your whole family. This was also detailed in the initial email sent over to you as well as the link and guide to our products which clearly show that we specialise in finished products with digital packages starting from £695. We did advise since your baby was only 2 weeks old that it would be better to have a newborn photoshoot to allow more time, but you declined as you wished to have a family session which is only 1.5 hours compared to the 3 hours we allow for our newborn shoots.

When it came to the viewing you made it quite clear that you wanted digitals for cheap, since we would not drop the price to what you were willing to pay, you “walked away” with nothing instead – for us this would be MORALLY wrong as we stated our pricing from the very first email you received. I’m not sure how we can be called an “ethical crook” as it’s EXACTLY all as it seems with us - we promised you a complimentary family photoshoot with a complimentary family gift item. There was certainly no strings attached and certainly no penny parted from your side.

As a studio based photography business who have been running for over a decade we work hard as a team to please our customers and let our portraits do the talking. Additional products are always extra for our sessions (as with most professional portrait studios) – our customers tend to use what they save on their photoshoot on purchasing products instead. Our time, studio overheads, photographers and experienced team unfortunately don’t come cheap – but luckily many of our customers new and returning do understand the process and our pricing, which you do not have to be rich to "afford" - just value good photography and the experience required. So Thankyou for your kind comments about our incredible portraits, and I can only apologise you do not value our finished products that we offer openly. I have tried to call you to discuss the 1 star review, but if you would like to email me back on reception@mackney.com I would love to know how we can turn this around for you both.

5つ星のうち5の評価

I couldn’t have asked for a better experience

I couldn’t have asked for a better experience, I would never have done this kind of thing due to my anxiety, but the whole team at Mackney Studios made me feel extremely comfortable and they were very patient with my son who was 7 months at the time. They explained exactly what was going to happen, asked if there was any photos I’d like to take (certain outfits, props etc), my son needed feeding and we felt at ease, not rushed or hurried due to the time. I have the most gorgeous photos of my son and cherish memories of the day to last a lifetime. I recommend this company to the highest level! Thank you to everyone (including the pup!) x

2023年4月18日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

That's so lovely to hear, thankyou so much for your lovely review! Lots of love from us all, xx

5つ星のうち5の評価

I couldn’t recommend enough

I couldn’t recommend enough! I won a pop master experience for my little boy who was 8 months at the time, the photographer was so patient with him and was just so lovely! She captured some amazing shots and a special moment between us! When I went to view the photos, it was a beautiful put together showing! The team have been lovely and friendly throughout my experience! I collected my photos and complementary mug & keyring, they made me very emotional as they were such amazing pieces and the quality is unreal! Id just like to say a massive thankyou to you all!

2023年4月30日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Awwwww thankyou so much for your lovely review IIianna, thankyou for choosing us to capture your little boy's beautiful portraits! xxx

5つ星のうち5の評価

Amazing work

This was a great experience from start to finish. They were professional and welcoming, creating a lovely environment for my daughter to feel at ease when having her photo taken. The finished product was amazing and something we will treasure forever.

2022年11月26日
自発的なレビュー
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for the lovely review! I'm so glad you all loved the fairy session, xxx

5つ星のうち5の評価

Loved our experience from start to…

Loved our experience from start to finish, the quality of our frames are impeccable and would highly recommend to anyone!

2023年2月26日
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for your lovely review Laura! xxx

5つ星のうち1の評価

Funky looking decor with unprofessional…

Funky looking decor with very unprofessional approach!

Arrived for a fairy photoshoot with my little one, the space was filthy, not been hoovered or wiped down for weeks, flooring so dirty you can see dirty feet on pictures now. Photograper was not ready for a shoot at all, I had to wait a while. 2 dresses were offered for a complete look with wings to be attached. Mind you, you are dealing with little children (mine was 1 at that time) and you are offering wings with a load of old elastic bands hanging off it that cannot be used and for some reason could not be cut off, concidering the wings are being attached to a dress with a SAFETY PIN, SHARP SAFETY PIN that kept openning and pricking my little ones back at least 4 times!!!!Health and Safety isnt important in this place! Then it was along process of keeping her occupied. Once again, you would expect a photographer dealing with kids, to use some accessories to keep their focus. Not in this case, apart from simple 200 times "pick a boos" that would not work, I had to get involved before my little one started crying from "helpful" pick a boos and a face showing up from behind the camera. Photographer didn`t use any lights, just camera on sports option taking 100s of pics. Yet when it came to viewing them, a handful of them were decent enogh (quality wide) in most on them the facial features were not in focus at all and ALL had the only ONE feature added (little fairy, same one to every single image). So Photoshop skills aren`t good enough either and no attention to detail. At the time of viewing , they will sit you in a nice room , with nice music on, dimmed lights, huge screen, the best images on the walls, so everything to distract your attention from the quiality of the images they will present to you! No wonder why I only saw many disapoiting details only aftre the images were printed! They will do whatever it takes to distract you, being wonderfully nice , taking abount family , kids and stuff... So one of the photograph had these wings with elactic band showing up on it, and for some reason you think this is tottally accaptable to be shown at the time of viewing after a 6 WEEKs post-shoot processing wait, 6 weeks of someone looking the the handfull of images! It looks more like "last minute.com business". Obviously, I requested the image to be edited after it has been printed, I was asked to return the original image for an exchange (like I would want to use it with such Quality!) So, I had to get 2 trips to exchange the image, yet one of the members was suprised why I was so upset, when I "should be pleased we did it for you"!!!? Really, pleased you did it for me, pleased to point out at your own unprofessional mistekes? pleased to spend my time on it? How very unprofessional! Totally dissapointed! And for all that poorly photoshopped hassle, be ready to pay a minimum of £600 (as images come in minimum set of 9, electronic versions starting from over a £1000. I would not recommend at all, not to a friend, nor to the enemy

2022年6月14日
Mackney Photography ロゴ

Mackney Photography からの回答

Hi Tatiana, so sorry you had to leave us a 1 star review, it's never nice to see. I've had a good look into your photoshoot to address some of the many points you have made. Our studio was not "filthy" as you state, as we clean down after each photoshoot and deep clean once a week - which includes steam moping the floor. The "dirty feet" is the glitter from the fairy garden which you can see in your photos – not “dirt”. You arrived 20 mins early for your appointment, to which your photographer Lucy informed you. As aforementioned - Lucy was still cleaning and prepping up the fairy garden, but managed to get to you after 10 mins - we have timeslots for this very purpose :) to which we attended to you 10 mins earlier then scheduled.

The Fairy wings we use for our photoshoots we keep the "elastic" as depending on which baby or toddler, we tend to either use the elastic OR safety pins. The safety pins are as in the name - safety pins - we use them to attach the wings to the back of the dress only - and I can see that this was done with your consent. I'm so sorry if you felt that the pins kept coming "undone" - but I could not see any of this happening in my review of your photoshoot. During the photoshoot, we always ask parents to get involved as babies and children tend to respond better to their parents then a stranger - so from the start - I could see that you helpfully engaged your daughter during the shoot, so your photographer Lucy could do what she does best - getting the "perfect" portrait. We do use lighting in the fairy garden, I'm sorry if you failed to notice them going off - but the images would not be as bright and punchy without them. In regards to "photoshop" skills, we don't tend to use too many fairies or butterflies - as our fairy experience as all about using the beautiful backdrop of the garden, so I can only apologise if you felt they were all "the same".

During your viewing appointment, we do have frame examples on the wall - but non are fairy examples, I'm so glad you agree our viewing room is "nice", though I'm not sure how it can distract any customer from the images on the 80inch screen, especially as every detail is shown quite clearly on there.

I agree after only waiting 6 weeks (we normally advise 10-12 weeks for orders) one of the images you received still had a small amount of elastic showing behind the wings. As you had picked up the print already from the studio and taken it home, we advised that we would re-do the print for you, but on the basis that the other would be swapped over as you had already signed to say you were at the time happy with your order upon collecting, We are most certainly not a last mintute.com business having been in business for over 11years, we do pride ourselves on the quality of our work, however from time to time, as being only human, we can miss the mark - therefore we agreed to redo the print for you. As you turned up without an appointment to pick the new print up without returning your old print, I'm so sorry - but I could not "give away" the extra print - there was certainly no attitude from our part that we had "done you a favour" as we had already stated the print would be redone but would needed to be exchanged. In regards to pricing, as you purchased one of our silver packages - this starts from £495 for 6 prints and digital copies do not start "well over a £1000", this is incorrect information unfortunately. A guide to our products are on our website.

We take pride in our work and have been doing so for the past 11 years. As for your review, we understand that everyone has different preferences and opinions, but we can assure you that we rarely receive complaints with regards to our fairy images or experience. Nonetheless, we apologise if you felt that the whole experience could only be given a one-star rating. We appreciate all feedback and take it as an opportunity to improve our services though. Many thanks, Wendy x

5つ星のうち5の評価

Amazing day

We had an amazing day! We were welcomed into the studio by a number of friendly faces!
Photographer and her assistant worked brilliantly together to get the best shots of my little girl and some of the 2 of us together!

The photo viewing later was presented lovely and choosing the images I could afford was hard work

2022年7月15日
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for your lovely review Emma! It's very much appreciated, xxx

5つ星のうち5の評価

Lots of pictures taken so that there…

Lots of pictures taken so that there are plenty to choose from. The quality of the montage, along with individual pictures we purchased was very good. They are happy to take on board your own suggestions for poses/backgrounds too.

2022年11月12日
Mackney Photography ロゴ

Mackney Photography からの回答

Thanks so much for the lovely and happy review :) xxx

5つ星のうち5の評価

Just fabulous!

An absolute five star experience from beginning to end. Everyone we met was so passionate and kind. From the very first booking contact right through to collecting the final prints in a frame, it was brilliant. Thank you.

2023年2月25日
Mackney Photography ロゴ

Mackney Photography からの回答

Thanks Becks for your lovely review, it's really appreciated :) xxx

5つ星のうち3の評価

It was lovely but for the price etc I…

It was lovely but for the price etc I thought the experience would’ve been a little bit better for example we would’ve liked a drink been offered looking through our pictures

2022年10月5日
Mackney Photography ロゴ

Mackney Photography からの回答

Ah, Amy, thank you for taking the time to share your review with us. We're sorry to hear that you weren't offered a drink while perusing your stunning photos. We'll make sure to address this oversight with our lovely team. On the bright side, we're thrilled to know that you loved your photo experience with us. Your feedback means a lot to us as we strive to provide the best service possible. Thankyou again, Wendy x

5つ星のうち5の評価

Amazing service here and great quality…

Amazing service here and great quality products. Our dog honey had a great time and so did we. All staff were awesome and nothing was ever too much trouble. Would recommend this place 100%. The stages were all explained and the follow ups really helped with keeping track of what we needed to do next. Ie. Photoshoot>viewing>collection
5 star service, so professional yet you felt very comfortable there.

2022年7月17日
Mackney Photography ロゴ

Mackney Photography からの回答

Thankyou so much for the lovely review, it's very much appreciated! We try to keep the "steps" for our experiences as simple as possible - so we're so happy you felt it was helpful for you, thankyou again Lauren, xxx

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