Macro-Mediterranean is my dream come true - organic, vegan, healthy, balanced food delivered to my door! No shopping! No cooking! Right there in my fridge! Ready to eat! Variety and no waste. An... もっと見る
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It is a fun journey and we wholefully thank you and your company for providing such a nutritious, wonderfully tasting experience! Our mid 50’s overweight and warn down bodies are loving this! We w... もっと見る
I have been receiving delivery of Macro Mediterranean dishes for over a year now. I love the variety, the taste, the ingredients which involve generally beans, vegetables and a variety of high fiber... もっと見る
I have thoroughly enjoyed my Macro Mediterranean experience! I have tried multiple meal delivery services and this is by far the best-it has everything I've been looking for-healthy, plant based meals... もっと見る
企業情報
さまざまな外部ソースから提供された情報
After 15 years of research, personal practice, feeding people, and watching clients achieve their health goals, we know that our unique approach to designing meals by combining macrobiotics and traditionally healthy diets such as the Mediterranean Diet is the key to making satifying meals we will truly look forward to eating each day that also provide rapid, tangible health benefits. We created a food delivery service to be able to easily provide the experience of eating these meals to anyone who would like to feel how good eating a traditional, balanced diet can be without needing to have the time to cook all these meals at home.
連絡先
101 Mystic Avenue Suite H, 02155, Medford, MA, 米国
- (617) 535-5300
- macro-mediterranean.com
This service is a godsend
This service is a godsend. I want to get back to macro eating, but don't have the time, energy to do all the prep. Was deighted with the variety and quality of the food.
2017年9月6日
自発的なレビュー
Convenient, healthy, unique meals - worth it!
I didn't have to think about what to make for dinner or go to the store to buy food. Meals came prepared and ready to heat up. Super easy and convenient. And not only are they healthy meals, they taste good! I live the variety of spices and ethnic options (Spanish, Indian, Greek, Italian, French....). All of these things make the meals worth the cost! (The only reason I didn't give five stars is because some of the meals did not have enough "greens" in them, surprisingly. But other healthy items like tomatoes, chick peas, quinoa, mung beans, green beans....)
2017年9月1日
自発的なレビュー
Food was not good
Food was not good. After a week my husband refused to eat the meals anymore. Most of the meals look like mush and not very appetizing. Plus the billing was so screwed up. We were billed for 2 weeks of food before we ever got the first delivery so now we are stuck with a lot of food that no one will eat.
2017年8月31日
自発的なレビュー
Macro Mediterranean Holistic Meal Delivery からの回答
Dear Christy,
Thank you very much for taking the time to provide us with your feedback. I am so sorry to hear you and your husband didn't enjoy the meals. I wish you would have let us know you were having an issue with the meals after receiving your first order so we could have had the opportunity to work with you to adjust your menu or otherwise find a solution before sending the second one. We are one of the few meal delivery services where by default you will only receive a one-time order unless you explicitly specify you want to receive multiple orders. This is because we know diet change can be a very personal thing and so we believe in always offering the option to just try the meals before committing to a second order.
I do want to clarify that there was no error in billing and explain our billing schedule. Our order deadline is Wednesdays for meals that arrive the following week. This is because very early on Thursday mornings we begin our purchasing and preparation process for the meals to be shipped the following week. This is a standard practice with the services that provide fresh meals since everything must be made to order and a lot of preparation is involved to then allow for meals to be produced and prepared for shipping while adhering to a very tight schedule. This means that on Thursdays we must decide how many meals to produce for the following week based on orders received. This is why billing is processed on Thursdays the week prior to arrival, as that is the point an order officially begins production. This does mean if you receive meals on Saturdays (as was your case), that you will be billed for your second order prior to receiving your first order. However we take customer satisfaction very seriously and have many options open to us to adjust things before the second shipment is sent out if we know there is a problem. The last thing we would have ever wanted is for you to receive a second set of meals that you were not likely to be happy with.
Kindly,
Jeremy
The quality of the food is excellent …
The quality of the food is excellent and the variety is very good. The only thing I would recommend is more breakfast choices. It is evident that the owners take pride in this endeavor.
2017年8月31日
自発的なレビュー
Healthy choices
Very nice people to work with. Food is good but I wish the portions were a little bigger. It's just not affordable for me.
2017年8月31日
自発的なレビュー
Phenomenal
Phenomenal! The variety, freshness and delicious taste of all food prepared was outstanding.
2017年8月31日
自発的なレビュー
macro is the best diet i have ever …
macro is the best diet i have ever been on I did not get hungry. The food is so good . I wish it could be a little less salt. The service is great. I have lost 12 lb . wish you would give me a cook book so I could make food taste so good without the salt .I would like to know the spices you use. my soup's don't taste like yours.
Thanks for such GOOD FOOD
2017年8月17日
自発的なレビュー
I was already a fan of Macrobiotics
I was already a fan of Macrobiotics. I know it's healthy, and I find your food good so far.
2017年8月6日
自発的なレビュー
The food is very tasty
The food is very tasty. You won't have to worry about not liking something. The customer-service is excellent. This company is great. You can tell that they care about you and are really trying to be great, and they're succeeding! I would definitely recommend you getting started on these meals. I decided to start getting them so that my eating could get back on track. It turned out to be a very good thing to do for myself.
2017年8月4日
自発的なレビュー
The food is delicious and there is a …
The food is delicious and there is a good variety of entrees. The staff is very accommodating and respond immediately to any questions you may have. The food and service overall is great!
2017年8月4日
自発的なレビュー
The food was tasty and the service was …
The food was tasty and the service was excellent but I like the food that comes ready to cook versus already cook.
2017年8月4日
自発的なレビュー
Wonderful personal customer service
Wonderful personal customer service. Food delivered when promised and food is very tasty.
2017年8月3日
自発的なレビュー
The food is just perfect
The food is just perfect! By the way my husband and me we a not vegetarian! And never could imagine this food will be tastier then we got used to eating! If it would be possible we would like to give 10 stars instead of 5! Svetlana and Vadim
2017年8月3日
自発的なレビュー
The food was awesome
The food was awesome, the packaging was great, and I will be ordering again. Saves me so much time and I didn't have to think about what I was going to eat for lunch or dinner, it was already ready!!
2017年8月3日
自発的なレビュー
I have thoroughly enjoyed my Macro …
I have thoroughly enjoyed my Macro Mediterranean experience! I have tried multiple meal delivery services and this is by far the best-it has everything I've been looking for-healthy, plant based meals, freshly made and fully prepared, and affordable pricing. Great customer service as well. I highly recommend!
2017年6月2日
自発的なレビュー
The food is delicious
The food is delicious, and the service is excellent. It's easy to reach someone on the phone.
2017年6月2日
自発的なレビュー
A great way to try something new
This was a wonderful service, however the cost is too much for my current budget.
2017年6月2日
自発的なレビュー
Poor food, bad customer service, stay away!
I rarely write bad reviews. I figure, why bother. . But the service from Macro Mediterranean has been so poor that I feel compelled to actually write a negative review. To begin with the company got my food order completely wrong. Now, I will say that they contacted me immediately and were appropriately contrite and offered me various different options, so I have no complaints about that. Although, I will say that their service is very expensive so to receive the wrong food order was aggravating. My complaint is about the food itself. Bland, no seasoning, overstuffed with cabbage and other filler vegetables. Not long after I received my order, I received an email from the company asking for my opinion. I sent them a long, very polite letter concerning my disappointment. I heard nothing back, not even an acknowledgment of my email. Today, I received a request to review them on this site. It is evident in me the Macro Mediterranean pretends to care about customer satisfaction, but doesn't really. I can forgive the wrong order, but a combination of the wrong order, food that tastes of nothing and no acknowledgment of an email of complaint (in response to a request for my opinion,) leads me to write this negative review. Buyer beware!
EDIT IN RESPONSE
Jeremy, I sent the email to info@ on May 3rd. That is the only email address I have. Just re-sent so it is top of your inbox.
2017年6月2日
自発的なレビュー
Macro Mediterranean Holistic Meal Delivery からの回答
Dear Fiona,
Thank you very much for sharing your opinion. I have gone back through our emails and was unable to find the complaint email you mention you sent directly to us. We are generally very responsive with all customer communications both positive and negative so I am sorry you did not get a response. It was not out of lack of care as we take customer service very seriously. I am also sorry you did not enjoy the meals. We have worked very hard over the years to try and create recipes that appeal to most people. We eat these meals ourselves as they are recipes originally created to feed our family and our son. Unfortunately we have learned over the years that we cannot please every palate and do occasionally get complaints that food is either too bland or has too much seasoning based on personal preferences. This is why we never require any commitment more than a single week's order so people have the opportunity to try the meals and decide if they are right for them. I do remember the mixup with your order because I dealt with it personally as it is the first time in all our years of service that two shipping labels got switched and so orders were switched. When we talked on the phone we discussed different options but since the order sent to you in error had significantly more food than the order you had placed and there were enough dishes that fit with your menu requirements (we went through them together on the phone), so we offered you the additional items in that order in compensation for the error, which you thought was a fair solution. I appreciate your feedback and am sorry your experience with us was not what you expected. If you would like to contact me personally by phone I am available and happy to discuss this further with you and can see if there is anything we can do to resolve your negative experience.
Kindly,
Jeremy
This food is delicious!
This food is delicious!! The portions are perfect. I will definitely be a repeat customer! I feel the price is fair and worth every penny. Having deliciously prepared healthy foods ready for me to take to work and heat up for dinner is going to get me back on point this year. Highly recommend!!
2017年4月14日
自発的なレビュー
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