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レビュアヌのコメントを芋おみたしょう

5぀星のうち2の評䟡

The meals arrived later than expected, and to my dismay, the portions were much smaller than advertised. The taste was bland, and some meals were overly dry, making them hard to eat. For the price I p... もっず芋る

5぀星のうち5の評䟡

I've tried 3 out of the 5 meals and they've all been delicious. Portions are so much bigger than you'd think, the tubs do seem quite small when you look at them but they are packed full and when put... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

It was Ideal for a busy life where you want to eat well while working towards a fitness goal. Meals were delicious and convenient. They made my diet more consistent, while also saving me money on buyi... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

what I got was bland, soggy, and completely unappetizing. Some meals arrived partially thawed, which made me worry about food safety. The website made it sound amazing, but it’s a complete scam. Stay... もっず芋る

3.2

たあたあ

TrustScore 5段階評䟡の3

509件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

Absolutely amazing

Absolutely amazing. I cannot believe the quality of the food and how delicious getting healthier and losing weight could be.

100/100 !

2021幎6月4日
Macro Meals UK ロゎ

Macro Meals UK からの回答

Thank you Rhori, this is delightful to hear and we hope to continue pleasing you on your weight loss journey!

5぀星のうち5の評䟡

Tasty Meals

We have had Macro meals in the past and I think I can honestly say the meal we had this evening is even better than before.

2021幎6月2日
Macro Meals UK ロゎ

Macro Meals UK からの回答

Thank you Annette, this is wonderful to hear! Our aim is to please you.

5぀星のうち4の評䟡

The main meals are brilliant

The main meals are brilliant, fully balanced and tasty to my choice. Overnight pats are ok, but protein pancakes taste like eating sweet rubber. So I’m planning to stay off them in the future. Overall really great

2021幎5月21日
Macro Meals UK ロゎ

Macro Meals UK からの回答

Hi Sigita.

Thank you for your constructive feedback, which we shall pass on to our kitchen team.

We are glad that you are happy with your overall experience!

Many thanks,
Jamie

5぀星のうち5の評䟡

Always super delicious!

As a vegetarian, I’ve found it really hard to find yummy food delivered like this. I didn’t enjoy Gousto or Hello Fresh but Marco Meals have smashed it.

Always fresh, always super delicious. 10/10 would recommend!

2021幎5月16日
自発的なレビュヌ
Macro Meals UK ロゎ

Macro Meals UK からの回答

Thank you Emma!

5぀星のうち1の評䟡

Worst customer service I've experienced

Really bad customer service. I've been trying to get in contact with them for 2 months for a refund on a cancelled order, all of my emails have been ignored. I've phoned at least 10 times and they always say that they'll get back to me but they never do.

2021幎5月15日
自発的なレビュヌ
Macro Meals UK ロゎ

Macro Meals UK からの回答

Hi Josh,

I'm so sorry to hear about your bad experience with us.

I'm Jamie and yesterday I was appointed as the customer service manager.

Please feel free to ring me on 01452 26 09 26 between 8am-4pm on week days, or alternatively please email me at hello@macromealsuk.co.uk.

I assure you that we will have your refund sorted very quickly if you're able to provide further details.

Kind regards,
Jamie

5぀星のうち1の評䟡

Useless customer service

Cancelled an order in time and my subscription was cancelled but ive been chasing them for 2+ months for my refund.

2021幎5月14日
自発的なレビュヌ
Macro Meals UK ロゎ

Macro Meals UK からの回答

Good morning,

I am so sorry for this, can you please email/or call me your order number and I will get this sorted. I can't find you on our system.

We have now hired a full time customer service manager to ensure we look after all customer issues in a prompt manner.

Please call 01452 260926

Best wishes,

Tom

5぀星のうち1の評䟡

Worst Service Ever

So bad I can’t describe

2021幎5月14日
Macro Meals UK ロゎ

Macro Meals UK からの回答

Hi Ed,

I'm so sorry to hear about your bad experience with us.

I'm Jamie and yesterday I was appointed as the customer service manager.

Please feel free to ring me on 01452 26 09 26 between 8am-4pm on week days, or alternatively please email me at hello@macromealsuk.co.uk.

I would love to hear how we can improve our service, so that we can improve future services for yourself and all of our other existing and potential customers.

Kind regards,
Jamie

5぀星のうち5の評䟡

Tasty and fresh

Tasty and fresh. Really good food and provides me with an easy option when work is crazy.

2021幎5月14日
Macro Meals UK ロゎ

Macro Meals UK からの回答

That's great to hear, thank you Jane.

We are glad that we can provide simplicity in your busy schedule.

5぀星のうち5の評䟡

So far delicious

Only a few meals in but the food is delicious. Macros clearly labelled on each tub and storing / cooking instructions.
As a picky eater I love that I could choose my own meals as a pick n mix.
Everything so far has tasted great and the attention to seasoning and flavours is clear.
My only disappointment was DPD delivering really late on the Tuesday but that wasn’t MacroMeals fault

2021幎5月13日
Macro Meals UK ロゎ

Macro Meals UK からの回答

Hi Amber,

Thank you so much for your positive review and feedback, which is gratefully received.

We shall pass on the delivery issues to our logistics team.

Kind regards,
Jamie

5぀星のうち5の評䟡

I can’t speak highly enough

I can’t speak highly enough! The food is cooked perfectly, the flavours are delicious. I'm excited to pick other options. My health hasn't been very good recently, it's the best decision, I've ever made. Highly recommend!

2021幎5月12日
Macro Meals UK ロゎ

Macro Meals UK からの回答

Stephanie, this is wonderful to hear.

I hope we can continue with you on your journey to better health!

Kind regards,
Jamie

5぀星のうち1の評䟡

Delivery was a day late

Delivery was a day late, rang to see what was happening and there was a delivery problem so was going to be day after. Was told I’d receive a discount for next order which I never got.

2021幎5月10日
Macro Meals UK ロゎ

Macro Meals UK からの回答

Hi David,

We are really sorry that your food was delivered a day late.

Please feel free to ring me on 01452 26 09 26 between 8am-4pm on week days, or alternatively please email me at hello@macromealsuk.co.uk.

I assure you that we will have your discount code sorted very quickly if you're able to provide further details.

Kind regards,
Jamie

5぀星のうち4の評䟡

Could be better, considering the price.

Meals taste good and the ingredients seem to be very fresh. Very convenient. However, from a muscle building point of view, there needs to be a higher protein content and the portion size should be bigger. I found the meals quite small.

2021幎5月10日
Macro Meals UK ロゎ

Macro Meals UK からの回答

Hi Jonathan,

Thank you for your feedback and 4 star rating.

We shall pass this on to our kitchen team.

Kind regards,
Jamie

5぀星のうち1の評䟡

Horrible customer service

Horrible customer service! It’s actually unbelievable how poor the customer service is with this company. I never manage to enjoy meal or even open one, yet having been charged twice, plus Saturday delivery. My first delivery arrive two weeks late on a Thursday after paying £17.80 for a Saturday delivery! I’ve now sent a number of emails, all but one have not been responded too and I’ve asked for my money back and to stop the subscription! The one package that did arrived had been in transit for three days and then sat outside my house for at least five hours! Don’t waste your time or money!

2021幎5月9日
自発的なレビュヌ
Macro Meals UK ロゎ

Macro Meals UK からの回答

This isn't acceptable Ed.

Thank you so much for your feedback, which will be vital in us improving our service moving forward.

Please feel free to ring me on 01452 26 09 26 between 8am-4pm on week days, or alternatively please email me at hello@macromealsuk.co.uk.

I can assure you that we will be able to find a solution that will compensate for the issues that you've experienced.

Kind regards,
Jamie

5぀星のうち5の評䟡

Give them a try!!!

Have used macro meals on any off for a year, had some ups and some downs but overall I’m really happy with the meals. It’s nice having a ready meal that’s made with whole foods instead of processed rubbish.

Tom and customer service always look after me if there is an issue and are always keen on feedback good or bad.

If there has ever been issues with delivery it’s been down to dpd, items are always shipped promptly and the tracking provided always reflects that!

2021幎5月9日
自発的なレビュヌ
Macro Meals UK ロゎ

Macro Meals UK からの回答

Thank you Craig, this is fantastic feedback, which is very much appreciated.

We hope the ups continue moving forward!

5぀星のうち5の評䟡

Marco meals is amazing

Wanted to start out by saying ever since i decided to take the plunge and buy my 1st lot of meals it's been the best decision i have made in a long time not only are they fresh and amazing they come well packaged I have also noticed something else recently which is a big plus in my life and that's its had a massive effect on my psoriasis to the point where its starting to clear up which in turn as boosted my confidence i wanted to end by saying thanks to tom who i have had many conversations with him about issues i have had regarding the food im buying and he's always put my mind at ease you can tell he cares and as a passion for what he's doing and i wish him all the best and look forward to seeing what the future holds for tom and his amazing company marco meals

2021幎5月8日
Macro Meals UK ロゎ

Macro Meals UK からの回答

Good afternoon,

Thank you so much for this wonderful feedback, we will be sure to pass it on to Tom.

Kind regards,
Jamie

5぀星のうち5の評䟡

Always great

We've ordered a few times now.
Never been disappointed with anything.
Great tasting meals, always fresh and on time.

Only improvement I'd suggest is finding a way to scan meals into MyFitnessPal.

2021幎5月8日
Macro Meals UK ロゎ

Macro Meals UK からの回答

Thank you Sam, we are very pleased that you are enjoying our service.

Thank you also for the constructive improvement suggestion, which shall be passed on to our management team.

Kind regards,
Jamie

5぀星のうち1の評䟡

AVOID AVOID AVOID. Horrible Food, horrible Service

I decided to try MacroFoods as I have a very busy lifestyle mid-week and don't often have the time to prep and cook healthy food. So MacroFoods sounded like a great concept. My food was supposed to arrive Tuesday before lunch, I got a notification later that day to say it would arrive Wednesday. On Wednesday I then got a notification to it would arrive Thursday before lunch, and it ended up arrive Thursday 5pm. I had to resort to ordering expensive takeaways in the meantime as had no food in the house. I contacted Macro Foods to say that I was unhappy with the service and also worried that my food has been in transit for 48 hours+ and that it wouldn't be fresh. Their response was that I can freeze the food on arrival. I responded to their email but they ignored the rest of messages. I didn't even ask for a full refund, I just wanted them to acknowledge the poor service and offer some sort of compensation or anything! The food arrived (not cold) and was disgusting. I threw all of them in the bin which I am ashamed to say as I hate to throw away uneaten food. AVOID AVOID AVOID this company. P.S check all my other reviews on here, I normally only write nice reviews but this company 100% deserves a 1 star.

2021幎5月8日
自発的なレビュヌ
Macro Meals UK ロゎ

Macro Meals UK からの回答

This isn't acceptable Emma.

Thank you so much for your feedback, which will be vital in us improving our service moving forward.

Please feel free to ring me on 01452 26 09 26 between 8am-4pm on week days, or alternatively please email me at hello@macromealsuk.co.uk.

I can assure you that we will be able to find a solution that will compensate for the issues that you've experienced.

Kind regards,
Jamie

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