Macros レビュー 

439
•
TrustScore 5段階評価の3.5

3.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Didn’t even receive our delivery after being initially informed of an early arvo timeslot via text message. Tracking then updated to On Hold and when you try to contact their support via phone it pu... もっと見る

5つ星のうち5の評価

Great pre-meal! We used for years. They have ingredients listed clearly on the top of each containers, so you can pick under dietary requirements. Plant based quantities a bit reduce these days, but m... もっと見る

5つ星のうち5の評価

I have been using Macros for about four years. I have tried various other providers but always return. I find their meals to be fresh, tasty, and above all consistent. I order 15 meals each time, free... もっと見る

5つ星のうち5の評価

Meals taste amazing! Such healthy and quality ingredients used to make a beautiful tasting meals with great calories, proteins and carbs! Having a busy lifestyle and dedicated to the gym, macro... もっと見る

企業が回答しました

企業情報

  1. レストラン・バー

当該企業による記述

MACROS is a zero-commitment meal subscription service. Make healthy eating easy with MACROS ready-made meals, delivered fresh to your door!


連絡先

3.4

まあまあ

TrustScore 5段階評価の3.5

439件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 33%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.4

すべてのレビュー

(439)

過去12か月のレビュー数: 26件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Love macros!

Definitely the best tasting / quality meal delivery service I've tried. Super convenient and good options for dietary requirements

2023年5月29日
自発的なレビュー
5つ星のうち5の評価

MACROS make food easy

MACROS make food easy. You don't have to worry about making sure you're measuring the exact ingredients. It makes meal time simple.
They also taste amazing! I can never find a good vegetarian premade meal, but I've finally found a good one!

2023年5月29日
自発的なレビュー
5つ星のうち5の評価

Healthy and taste good too!

One of the only ready made meals that I actually enjoy eating! Meals are tasty and healthy, with wholesome ingredients, and well priced. Customer service is good too.

2023年5月29日
自発的なレビュー
5つ星のうち5の評価

Great meals

Great meals! Fresh, always delivered on time and absolutely delicious. Have been an absolute game changer in terms of my overall diet and goals.

2023年5月29日
自発的なレビュー
5つ星のうち2の評価

Decent food poor service.

Decent food, however they have terrible/non existent customer service. Feels like you’re dealing with a bot that takes forever to respond with useless information. Impossible to amend or change delivery dates or information once the deadline has been reached - even if you give them 7 days notice… I was called away on a last minute work trip which meant I wasn’t going to be home to accept the delivery (in 7 days time). They weren’t even willing to delay it until the following day, so all the food sat on the street and was wasted. Much better experience dealing with other food delivery companies, who appear to have legit customer support teams and are willing to assist their customers when they can.

2023年4月4日
自発的なレビュー
Macros ロゴ

Macros からの回答

Hi, thank you for your honest feedback. We are sorry to hear that you had a bad experience with our customer service and delivery. We understand how frustrating it can be to miss a delivery and waste food, especially when you have a busy schedule.

At MACROS, we strive to provide fresh, healthy and delicious meals that are ready-made and pre-portioned for your convenience. We also aim to offer flexible and responsive customer service that can accommodate your needs and preferences. However, we have some limitations on how we can change or cancel your order once the deadline has been reached. This is because we use an external courier service to deliver your order to you.

We appreciate your understanding and patience as we work to improve our service and delivery. We would love to have you back as a customer and offer you a $20 discount on your next order. This will be visible in the dashboard shortly.

Thank you for choosing MACROS and we hope to hear from you soon.

5つ星のうち1の評価

Terrible customer service if it doesn’t go to plan.

People I advise against ordering from MACROS, the delivery drivers don’t follow instruction. The instruction was to buzz our unit and if their was no response to call the phone number specified. They didn’t buzz or call and there was someone home. They left my $200.00 worth of food on the street where it was stolen from. I then spent an afternoon trying to get in contact with them through email (to which it has been over 24 hours with no response) then on hold on 2 chats for over an hour and finally got a response on one of them. They talked about sending a bung to the partnered delivery company so the driver would be reprimanded. I had to ask for a refund because there was no mention of finacial reimbursement. They said it would be escalated to the senior team. It has now been 24 hours with no communication as to my refund and again no responses on chat or from email. The company has no customer service number to call and also said thier delivery drivers are not required to call you when it is requested in the delivery instructions. Terrible company to deal with if it doesn’t go to plan. They obviously don’t value customers, they just take your money and don’t care. I have now been on hold with their chat line again for an hour and 20 mins with no response from a customer service rep. Don’t order from MACROS.

2023年5月24日
自発的なレビュー
Macros ロゴ

Macros からの回答

Thank you for your feedback on our service. We are sorry to hear that you had a bad experience with our delivery partner and that your order was stolen. We understand how frustrating and disappointing this must have been for you.

We take customer satisfaction very seriously and we always strive to provide the best service possible. We apologize for the lack of communication and responsiveness from our team. We are working hard to improve our processes and systems to prevent this from happening again.

As per our conversation on chat, your request for a refund was escalated and we can confirm that this was processed. You should have received a confirmation email about this. We appreciate your patience and understanding in this matter.

We value you as a customer and we hope to regain your trust and confidence in our service. Please let us know if there is anything else we can do to assist you. Thank you for choosing MACROS.

5つ星のうち5の評価

Great overall experience

The meals are great with heaps of variety. The site is user friendly. However, for numerous times the drivers are not following shipping instructions and the delivery boxes may be subjected to damage or theft.

2023年5月25日
自発的なレビュー
5つ星のうち1の評価

Customer service is horrible!

Food is good but the dealing with customer service is ridiculous and unsatisfactory. I dealt with someone that is incompetent of their job. It almost felt like I was dealing with a automated response for their emails
I missed the dead line to change my meals by only 1 minute and they are refusing to change my meals…

2023年5月24日
自発的なレビュー
5つ星のうち5の評価

Macros delivers!

Macros delivers exactly what is promised - the meals are fresh, delicious and meet my dietary requirements.
The service is very convenient and I find it affordable.
I have already lost weight using this meal service alone, I have a chronic condition that restricts my ability to exercise, so I am happy with my results using the Macros company.

2023年4月10日
自発的なレビュー
Macros ロゴ

Macros からの回答

WE ARE glad to hear that Macros has been a positive experience for you. It is wonderful that you have achieved your weight loss goals with our fresh and tasty meals that suit your needs. We appreciate your feedback and your support for our service. Thank you for choosing Macros and we hope to continue serving you well.

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