Macy レビュー 497

When I completed my online order on their app instead of receiving a notice thst my order was complete I got a screen that said I was entitled to a further $15 discount. It asked which credit card it should go to and gave a drop down menu with the cards I have on file with Macy's. I did not enter any credit card information. Then it said I was entitled to free shopping fir life. Then it started asking for the number of my latest order. Smelling a rat, I exited the site. Almost immediately I had a call from my bank that my card had been compromised. A company called Free Shipping for Life (or something like that) had charged $1.00 to my card. The bank caught it and put a stop on my card and will issue a new one. The bad part is that when I tried to report to Macy's that they're security was breached they kept shifting me from department to department and eventually hung up on me. So either they are complicit in the scam or they don't care.

Scammer!!! this is my order number I cannot track anymore. they left me with nothing like no products to be recieved yet paid in full, also left me with no explanations at all.

Ordered a set of plates and a duvet cover, which were sent in 2 different shipments. Got the plates with no issue. A few days later, I received an email indicating that the other item had been delivered. I looked outside to confirm that it had not been. I went online and clicked the link to report a problem with the delivery. I was hooked to some ridiculous automated chat bot. I listed what was wrong with my order (not delivered), but the bot kept asking what my problem was. It then informed me to walk around the neighborhood and look in other locations in case the item was delivered to the wrong address. I ultimately hung up and called the 24 hour phone number listed on the email. Unfortunately, for Macys, the 24 hours ends at 10pm eastern time. Back to the foolish bot, was able to get out that I wanted the item. reshipped, and was assured it would be, as well as getting a response from a real person in upcoming days. Immediately after terminating the chat, I received an email from Macys telling me that my purchase was being refunded. When I went online to purchase it again, I noticed that the price had increased (I'd bought it on their Black Friday sale). To date- 28 days after the non delivery- I've yet to hear from Macys.

I received excellent customer service from Lori Kahour at the San Tan mall, in Gilbert, AZ.

I came in yesterday 12/29/24 Saturday. Just browsing than Sabrina introduced herself, i had some questions about the product. I used to use some way back then. I wasn't planning on buying anything,but she explained to me from a way i could understand skin care. Just took her time and made me understand about my skin and how important it is to take care of my skin. And how Lamcome is great!!! She made me understand from beginning to end. So I purchased. A skin care line from her . I trust her with the knowledge she gave me . Thank You Sabrina!!! I will be looking forward to seeing u again.
I just wanna say you don't find this kind of caring SALES person Anymore. That has a lot of knowledgeand confidence about the product. And just care !!!
And just focused on me . How i was important.

I was in the dressing room and someone left one of the ink tags on the ground facing up with a really sharple needle sticking out of it. There was a worker in the dressing room checking on stalls every few minutes, but they didn't even see this. I saw them go into the room I was in right before I did, yet the sharp tag was still there. I ended up stepping on it and the sole of my foot was in severe pain for hours. Thanks a lot, Macys!

Best place for shopping, you find many of trusted and high quality brands available with good prices

Azar was the best to work with on the watches. She was so amazing with understanding our needs & I highly recommend you come to see her at UTC mall here in La Jolla.

Love macys product and their low price can’t wait to order again

Purchased pair of loafers in Macy's Store as a gift and they were too large.
Wanted to exchange for different size, but online said we can only return and reorder.
I reordered the proper size but the price was greater than the first purchase.
Same item different price.
Upon realizing I had to pay more $ for the same exact product but different size.
Called customer service the wait was 32 minutes long.
COMPLETELY FED UP WITH MACYS!!!
Returning everything and cutting up my card, just ridiculous way to exchange and item.

I ordered 4 Christmas gifts on December 2nd. One item was delivered on December 18th and the other 3 still have not come. I received an email saying it was in transit over 3 weeks ago. I reached out to Macy's customer service 3 times and got NO RESPONSE! I finally tried their live chat and explained the situation.... they never apologized or explained the delay and said I could not cancel my order.I'm done with them and am filing a complaint with PayPal and requesting they cancel the transaction and refund my money. They could care less and were absolutely rude!! Never again, Macy's is dead.

The online ordering system told me my missing item situation had to be reviewed at the next level and we would get an email with the resolution in 24 to 48 hours. The problem is we have a Ring video of the door dash person walking away with the package so we know it was stolen. Today I told they will issue a refund now in 24 to 48 hours. So much for good service. Right now I have had better customer service from, of all places, WalMart.

Ordered a pair of sketchers and they showed up quickly and exactly as ordered.

I ordered three Jackets for my sons on December 14th. I was told they would be here by Christmas. I called three days ago and was again assured they would be here by Christmas. I was also told I would be called if they were not going to arrive. Today I called and, although angry, they hung up on me. I called back and requested a refund because they said my items would not arrive until January 2nd, after Christmas. They refused the refund and said it was because they were in transit. This is the worst customer service I have ever experienced. I have been a loyal customer for 3o years. I'm done. What a disappointment.

Very disappointed. Talk to customer service assistant who gave me wrong information about how to handle price adjustment. You think customer service should be more knowledgeable. Nobody cares anymore.

I ordered a bed sheet from Macy's online. That's supposed to be a Christmas present. That was definitely not the color what was in the picture. It's been forced in a smaller plastic bag , The zipper was tore apart , That shit set was hanging out 2 inch and dirty.

I ordered this as a gift on 12/13 and was told by Macys that the latest arrival date would be Dec 19th. It sat on a shelf for 3 days and then UPS picked it up. UPS is trucking it across the USA apparently on the very slow truck of Macys as it will not arrive until after Christmas 12/27 and their CS could careless. So I went out and located item again in their Arrive by Christmas and loaded into cat and began check out to see they still say 3-6 days! So unless you want Christmas in July, I would recommend purchasing--

Why is your online shopping site always crashing!!! You seriously suck and make shopping stressful

With 10 days until Christmas, Macys shipped our online Christmas gifts (guaranteed to arrive before Christmas!) via USPS 10+ day shipping (in same state!). They simply sent us a causal email update notifying us that purchases will now arrive on 12/26. No explanation as to why they didn’t send via faster shipping. We’re done. Macy’s sucks.

I managed to get my Christmas shopping done on Black Friday, courtesy of Macy's. The first package arrived without a hitch, and I even got a nice surprise - $10 in Star Rewards from last year's purchases. But things took a turn for the worse with the second package, which apparently got lost in the holiday magic. After several phone calls, they finally issued a refund, minus the $10 in Star points, because who needs goodwill when you can make an extra $10? So, I'm out $10 and a bunch of presents, and Macy's gets to keep the change. Guess I won't be shopping there again anytime soon.