Madagascan Direct レビュー 

Madagascan Direct からの回答

2025年8月5日

Hi Gabriel,

Thank you so much for such a lovely review! We are very grateful for all of the support you've given us over the years, and are glad that you've had good experiences with us throughout this time. We hope you like your newest minerals!

Best wishes and many thanks,
Alisha, Mark, and Jenny
Madagascan Direct

Madagascan Direct からの回答

2025年8月5日

Hi there,

Thank you so much for your lovely review: we are so grateful that you took the time to give us useful feedback. We are glad that you are happy with the photography of the stones on our website, and it's good to know that the web site was easy to use, and that your items arrived in good time. We hope you like your new stones!

Best wishes and many thanks,
Alisha, Mark, and Jenny,
Madagascan Direct

Madagascan Direct からの回答

2025年7月24日 に更新

Hi again Carole,

Thank you once more for your kind words: we are always happy to speak to you, and are so glad that you've been pleased with your experience ordering crystals with us!

Best wishes and many thanks,
Mark, Jenny, and Alisha
Madagascan Direct

Madagascan Direct からの回答

2025年7月11日

Hi Jude,

Thank you so much for your lovely review: we really appreciate your positive feedback. We are so glad that you like your new crystals, and that they arrived to you safe and well. We thank you as well for your patience and understanding with staff sickness. It was a pleasure speaking with you!

Best wishes and many thanks,
Alisha, Mark, and Jenny,
Madagascan Direct

Madagascan Direct からの回答

2025年7月11日

Hi there,

Thank you so much for your order and review: we are grateful for your feedback, and deeply apologise that you received our trustpilot review invitation before your order was delivered.

We hope that you have safely received your order by now (we can see that your order tracking is showing your parcel as delivered), but please let us know if you have any problems- we'd be more than happy to help!

Best wishes and many thanks,
Alisha, Mark, and Jenny,
Madagascan Direct

Madagascan Direct からの回答

2025年7月11日

Hi Leslie,

Thank you so much for your support: we are glad that delivery was swift, and you were happy with the quality of the specimens. We hope you continue to enjoy your new stones!

Best wishes and many thanks,
Alisha, Mark, and Jenny,
Madagascan Direct

Madagascan Direct からの回答

2025年6月20日

Hi Elizabeth,

Thank you so much for your recommendation and positive feedback: we are really grateful for this!

We are glad that we have been able to help you grow your minerals and crystals collections.

Best wishes and many thanks,
Alisha, Mark, and Jenny,
Madagascan Direct

Madagascan Direct からの回答

2025年6月16日

Hi Cam,

Thank you so much for your wonderful review: we really appreciate your kind words and are very glad that you were happy with your experience of ordering with us. We look forward to seeing what new stones you choose in the new future!

Best wishes and many thanks,
Alisha, Mark, and Jenny,
Madagascan Direct

Madagascan Direct からの回答

2025年6月9日

Hi Sara,

Thank you so much for all the support you've given us: it is much appreciated!

We are very happy that you've been pleased with your orders at Madagascan Direct, and are so glad to hear that you like your new Moss Agate Pendant.

Best wishes and many thanks,
Alisha, Mark, and Jenny
Madagascan Direct

Madagascan Direct からの回答

2025年6月9日

Hi Michelle,

Thank you so much for your continued support, we greatly appreciate it!

We are so happy that you like the stones you get from us, and are glad to hear that they have arrived safe, well, and in good time.

Best wishes and many thanks,
Alisha, Mark, and Jenny
Madagascan Direct

Madagascan Direct からの回答

2025年5月30日

Hi Elina,

Thank you for your order and for your review: your support is much appreciated. We are really glad that you like your new ruby crystal and that it arrived safely and in good time!

Many thanks and best wishes,
Alisha, Mark, and Jenny
Madagascan Direct

Madagascan Direct からの回答

2025年4月23日 に更新

Hi Kath,

Thank you so much for ordering with us, and for your kind review- we greatly appreciate your support.

We are really happy that you like the stones you get from us, and are glad to hear that they have arrived safe and well!

Best wishes and many thanks,
Alisha, Mark, and Jenny
Madagascan Direct

Madagascan Direct からの回答

2025年4月22日

Hi David,

Thank you for your order and for your review: your support is much appreciated. We are really glad that you like your new stones and that they arrived safely and in good time!

Many thanks and best wishes,
Alisha, Mark, and Jenny
Madagascan Direct

Madagascan Direct からの回答

2025年4月22日

Hi Elton,

Thank you so much for taking the time to leave a positive review: your support is much appreciated. I am so glad that your order was delivered successfully, and that you like your new crystals. It was a pleasure speaking with you, and I am grateful for your understanding throughout. Please feel free to contact us again in the future if you need us.

Best wishes and many thanks,
Alisha
Madagascan Direct

Madagascan Direct からの回答

2025年4月22日

Hi Paul,

Thank you so much for your kind review: we really appreciate the support, and are glad you are happy with your new fossil.

It is important to us that customers get the exact item pictured, so we always individually photograph each crystal and fossil: we are really happy to hear that you liked this!

Best wishes and many thanks,
Alisha, Mark, and Jenny
Madagascan Direct

Madagascan Direct からの回答

2025年4月22日

Hi Warunee,

We are always so glad to hear how happy you have been with your fossils and crystals, and really appreciate your continued trust and support. We are happy that you like our range of fossils, and hope to keep adding new and unique stones.

Thank you once more and best wishes to you,
Alisha, Mark, and Jenny
Madagascan Direct

Madagascan Direct からの回答

2025年3月19日

Hi there,

Thank you for your order at Madagascan Direct, and thank you for the time taken to provide us feedback. We apologise for the disappointment you experienced regarding our communication and international shipping costs and options.

With regards to shipping choices and prices, we are sorry that you were unhappy with these. We are glad that you were happy with the speed of your parcel shipment and delivery, however.

We understand that international shipping can be expensive. Unfortunately, we cannot control the prices that shipping companies provide us with. We currently offer a shipping service that we have found over many years of posting parcels internationally is the safest and most reliable international shipping option, whilst ensuring the price is as reasonable as possible.

However, we are always striving to improve service, and are currently looking into adding alternative shipping options for international customers so there is more choice. We are also looking into cheaper postage options, that still meet the high standards we expect of an international postage service: the last thing we want is for a customer to not receive a parcel, or to receive a damaged parcel with broken stones, considering the fragile nature of what we ship.

With regards to contact between yourself and us, we apologise that you have found our communications unsatisfactory. We did answer your questions about one product, and took and uploaded an extra video of it for you, however we apologise that we missed your other queries re: products you were interested in. We are a small business, so sometimes responses to queries can take some time, especially during busy times. Please let us know if you still have any queries you would like us to respond to, and we will be happy to do that.

We are grateful for your constructive feedback, as we are always endeavouring to improve our customer service, and we will take your comments on board to do this.

Best wishes and many thanks,
Alisha, Mark, and Jenny
Madagascan Direct

Madagascan Direct からの回答

2025年3月7日

Dear Louise,

Thank you so much for your lovely review- we are so glad that you like your new stones, and that you had a good shopping experience with us!

Best wishes and many thanks,
Alisha, Mark, and Jenny
Madagascan Direct

Madagascan Direct からの回答

2025年3月7日

Dear Emilie,

Thank you so much for your kind review- we are really grateful for your support, and are so glad your new vera cruz amethyst was even better than expected.

We look forward to helping you build your crystal collection with more crystals in the future!

Best wishes and many thanks,
Alisha, Mark, and Jenny
Madagascan Direct

Madagascan Direct からの回答

2025年2月26日

Hi Caron,

Thank you so much for your lovely review- we are really grateful for your support, and are so glad your new crystals exceeded your expectations!

Best wishes and many thanks,
Alisha, Mark, and Jenny
Madagascan Direct