Madagascan Direct レビュー 

Madagascan Direct からの回答

2025年2月18日

Dear Damon,

Thank you so much for your review: we are very glad your order went smoothly.

Thank you also for all the support you've given us, it's much appreciated!

Best wishes,
Alisha and Mark
Madagascan Direct

Madagascan Direct からの回答

2025年2月17日

Hi Charlie,

Thank you so much for your kind review: it's always a pleasure. We really appreciate all the support you have given us over the years!

We hope you enjoy your newest additions to your crystals and fossils collection.

Many thanks and best wishes to you,
Alisha and Mark
Madagascan Direct

Madagascan Direct からの回答

2025年2月13日

Dear Eliza,

Thank you for the time taken to provide us feedback, and we apologise once more for the disappointment you experienced.

Unfortunately, a mix up was made during packing and the wrong items were sent out to you, whilst your fossil was sent to someone else: we sincerely apologise for this error. You received crystals that you did not order, but as explained in our emails, you were welcome to keep the crystals for free, on top of a refund for your order or a replacement order with a similar item.

We tried our best to get your original order sent back out to you, as explained in emails, but unfortunately issues outside our control with the postage system meant we did not receive your order back to us, and we could not therefore send it out to you. We apologise for this disappointment, and will be chasing the problem up with the postal service.

Our crystals and fossils are one-of-a-kind pieces, and therefore an exact replacement isn't possible. Given that the fossil you had ordered was lost by the postage system, we offered you the choice of choosing a new fossil from the website to replace your order, or a full refund. We would welcome feedback about potential alternative options to rectifying the situation.

We are sorry once more that you were disappointed with your experience with us, and please contact us via our existing email exchange if you would like to discuss this issue further.

Best wishes and many thanks,
Alisha and Mark
Madagascan Direct

Madagascan Direct からの回答

2025年2月13日

Hi Suzanne,

Wow, thank you so much for such a great review! You've definitely put a smile on all of our faces. We are so glad you have been happy.

We are looking forward to seeing what new crystals and fossils you choose for your collection in the future!

Best wishes and many thanks,
Mark, Jenny, and Alisha
Madagascan Direct

Madagascan Direct からの回答

2025年2月5日

Hi Lee,

Many thanks for your positive review, it is much appreciated!

We are so glad you like your new stones, and that they arrived promptly.

Best wishes and many thanks,
Alisha and Mark
Madagascan Direct

Madagascan Direct からの回答

2025年1月27日

Hi Tracey,

Thank you so much for your lovely review. We are so happy to have been able to help, and are glad you like the fossil! We hope that the gift will be well-received.

Many thanks and best wishes to you,
Alisha and Mark
Madagascan Direct

Madagascan Direct からの回答

2025年1月22日 に更新

Dear Ron,

Thank you for ordering with us, and we apologise that the piece you received is not what you expected.

It is very important for us at Madagascan Direct to ensure that customers receive the exact item as photographed, and we are sorry that your expectations were not met in this instance.

We sincerely appreciate your feedback, and will take your comments on board for the future.

Whilst we have always photographed our items in a light box, we will look into additional photography options to improve customer experience, and would welcome any suggestions you may have.

We would like to resolve this issue for you: please contact us directly by emailing enquiries@madagascandirect.com, and we can discuss this further.

We look forward to hearing from you.

Many thanks and best wishes,
Alisha
Madagascan Direct

Madagascan Direct からの回答

2025年1月22日

Hi Maria,

Thank you so much for your lovely review. We really appreciate all the support you have given us over the years and for being such a valued, loyal customer.

We hope you enjoy your newest additions to your crystals and fossils collection.

Σας ευχαριστώ!

Many thanks and best wishes to you,
Alisha and Mark
Madagascan Direct

Madagascan Direct からの回答

2025年1月13日

Hi Minguk,

Thanks so much for your great review. We really appreciate all the support you have given us and for being such a valued, loyal customer.

We hope you enjoy your newest additions to your crystals collection!

Many thanks and best wishes to you,
Alisha and Mark
Madagascan Direct

Madagascan Direct からの回答

2025年1月6日

Hi Mark

Thanks so much for your lovely review. We really appreciate your kind words, and are so glad you and your wife like the crystal!

Many thanks and best wishes to you,
Alisha and Mark
Madagascan Direct

Madagascan Direct からの回答

2024年12月16日

Hi Michael,

We are so glad that you are happy with your new fossil. We really appreciate your kind words.

Best wishes and many thanks,
Alisha and Mark
Madagascan Direct

Madagascan Direct からの回答

2024年12月13日

Hi Becki,

Thanks so much for your lovely review. We really appreciate all the support you have given us over the years, and are so glad we can help you build up your crystal collection!

Many thanks and best wishes to you,
Alisha and Mark
Madagascan Direct