I received my Mac Duggal dress, and I wanted to thank you so much. I am thrilled that I found this dress—it is absolutely perfect and fits like a glove. I plan to wear it to my daughter’s wedding ce... もっと見る
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There's nothing on their site stating that you will have to wait a month and a half for your dress to arrive. They act as though everything is in stock. I received an email saying the dress would arri... もっと見る
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I called to order my dress. The owner was very personal and knowledgeable about measurements. I gave him mine over the phone and my dress came. It was not only gorgeous but a perfect fit! I'm so p... もっと見る
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Dress came in fairly quickly even though it was later than initially stated. I received a notification about the delay and was asked if I wanted to cancel the order. My daughter's prom was still a f... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
Shop at Madame Bridal for wedding gowns, cocktail party dresses, prom dresses, evening gowns, plus-size dresses, casual dresses, beach destination wedding dresses
連絡先
Congress Avenue 801, 33426, Boynton Beach, 米国
- madamebridal.com
4.1
ほぼ満足
493件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 76％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The dress was nothing like what was…
The dress was nothing like what was viewed on your website- very unhappy with quality of dress and your unreasonable return policy!
2026年1月8日
Madame Bridal からの回答
We respectfully acknowledge your message; however, we must disagree with your account of the situation.
The terms and conditions of sale were reviewed with you and clearly state the color variation disclaimer, which explains that colors may appear differently depending on screen settings and lighting. Additionally, the dress you ordered has received multiple five-star reviews, reflecting the experience of other customers.
As previously agreed, we offered you an exchange option in accordance with our policy. We forwarded a file containing over 500 available dresses eligible for exchange and are currently awaiting your selection.
Please let us know how you wish to proceed.
The purchase of the dress it was smooth…
I'm very happy The purchase of the dress it was smooth fast my package came on time or before but the only thing I could say is that the dress is not exactly the color on the picture.
2026年1月4日
Madame Bridal からの回答
Hi Hector, thank you so much for your review and comment. There is a color disclaimer on our policy where it states that the picture color may be slightly different than the actual color of the dress. We hope you wear it well and your event is joyful and memorable.
Madame Bridal からの回答
Hi Lidia, thank you so very much for your 5 star review of Madame Bridal. We pride ourself by presenting the crisp, polished perfection of a Sherri Hill gown. As an authorized retailer, we don’t just sell dresses—we handle every piece of couture with the respect it deserves. From the detailed embellishment to the flawless fit, our gowns arrive "nice and clean" and ready for their red-carpet arrival. Because when it’s your Prom night, you shouldn't settle for anything less than absolute perfection. Come see why we’ve been Florida’s trusted destination for the "Sherri Hill Glow" for over 50 years. Shop the 2026 Preview: https://madamebridal.com/sherri-hill.html
"Pristine. Polished. Perfectly Sherri Hill. Your 2026 main character moment starts with a flawless fit."
At Madame Bridal our business is to always try to earn your business.
All the best for the perfect prom day 2026.
My name is Simon, the owner of Madame Bridal for the past 50 years.
Telephone number 561-360-4961
#MadameBridal #SherriHill #Prom2026 #AuthorizedRetailer #PromDressShopping #BoutiqueExperience #FloridaProm #SherriHillProm #CoutureQuality #PromGoals #PalmBeachStyle #BoyntonBeach #DressInspo
Madame Bridal からの回答
Hi Aneesha! Thank you so much for the 5-star review of Madame Bridal.
We are over the Moon to hear that your La Divine J871 in Mocha Gold arrived so quickly. That specific shade is incredibly stunning and such a fashion forward look for prom!
At Madame Bridal, we treat every client like family, so it means the world to us that you found our team "very kind." We know how exciting (and sometimes stressful!) prom shopping can be, and we love being able to make the process "amazing" for our clients.
Enjoy your beautiful gown, and we can’t wait to see how incredible you look!
Warmly,
Simon Owner, Madame Bridal 561-360-4961 https://madamebridal.com
#MadameBridal #SherriHill #Prom2026 #AuthorizedRetailer #PromDressShopping #BoutiqueExperience #FloridaProm #SherriHillProm #CoutureQuality #PromGoals #PalmBeachStyle #BoyntonBeach #DressInspo #MochaGold #LaDivine #PromVibes #FastShipping #Prom26
Amazing customer service
Amazing customer service! Would definitely do business with again! A++++
2025年12月13日
Madame Bridal からの回答
Thank you so much Brooke. We hope you enjoy wearing The La Divine J871 Basque waist dress. This silver evening and prom dress is among the best designer dresses for all the 2026 parties. Once again we truly love your five star review of Madame Bridal.
I bought a dress returned it months ago and still can’t get a dress keep getting the run around …
I bought a dress returned it months ago and s
2025年9月3日
Madame Bridal からの回答
Hello Lesa,
Thank you for reaching out, and I’m truly sorry for the frustration this situation has caused. I understand how upsetting it can feel to wait for a resolution, and I appreciate your patience.
I’d like to reassure you that your return was successfully received and processed. On September 5, a merchandise credit of $498.00 was issued to your account, and you were notified on October 17 at 1:35 PM once the return inspection was completed. Your credit remains securely on file and does not expire, so it will be available whenever you’re ready to select your next dress.
As discussed previously, if your replacement dress is available from our in-stock inventory, there will be no additional fees. If a special order is required, a 20% restocking fee plus shipping would apply.
We truly value you as a customer and would love the opportunity to help you find a dress you’ll love. Please don’t hesitate to contact us when you’re ready, or let us know how we can assist further.
Warm regards,
Madame Bridal
Madame Bridal からの回答
Good morning, Rebecca. Thank you so much for your modest wedding dress order and for leaving us such a generous 5-star review.
After fifty years in the bridal business here in Florida, we remain absolutely committed to delivering designer wedding dresses at affordable prices. We understand that earning our customers' trust is the most essential part of the ordering and delivery process, and we are thrilled we were able to provide you with a smooth experience.
It was truly our honor to help you find your dream dress. We wish you a beautiful wedding day!
Warmly,
Simon
Owner, Madame Bridal
“I had a great experience shopping at Madame Bridal
“I had a great experience shopping at Madame Bridal .The store has a huge variety of stylish outfits. The staff were very helpful. I’ll definitely shop here again!”
2025年12月2日
Madame Bridal からの回答
Thank you so much for ordering Mac Duggal 20534 One Shoulder Ruffle Dress from Madame Bridal. We hope to see you again for other stunning dresses for another special occasion.
Wonderful communication before…
Wonderful communication before purchasing the product. Super fast shipping! Love my Jovani jumpsuit
2025年12月1日
Madame Bridal からの回答
Thank you so very much for ordering the Jovani 42737 Evening Jumpsuit from Madame Bridal. Your generous 5 star rating encourages us to do more for each and everyone of our online customers to offer the latest styles for evening and prom dresses during the 2026 season.
Madame Bridal offers beautiful
Madame Bridal offers beautiful, high-quality bridal gowns with excellent service and personalized attention. Perfect for making your wedding day special.
2025年11月5日
自発的なレビュー
Madame Bridal からの回答
Thank you so much for your five star review of Madame Bridal.
Beautiful Dress and arrived within the 10 days as advertised
I was worried at first due to the dress I ordered didn’t even have the size on the Mac Duggal website that I ordered from Madame Bridal. Some how some way the dress and size I ordered was sent to them by the manufacturer and then it arrived within the 10 days from the day if first ordered it. The dress is very beautiful, quality is amazing - I got lucky regarding it fitting because if it didn’t it was not returnable or exchangeable as their terms say so online and you MUST agree to them before ordering, hence the main reason I originally wanted to order from Mac Duggal in case I needed to exchange. The dresses are what Madame Bridal shake and says they are - just a scary experience spending that much money on a dress that can’t be returned or exchanged if needed to. I took the chance for a beautiful dress for my son’s wedding which worked out for the dress I desired to be my Mother of the Groom dress. Alterations of course needed for the shoulders and the length of dress was way too long for this shirt lady so has to be hemmed. Madame Briadal will come through on getting the actual dress you want just make of your measurements or make sure you can return it or exchange it before you buy online.
2025年11月3日
Madame Bridal からの回答
Thank you so very much for ordering your Mac Duggal mother of the groom dress from Madame Bridal. We hope you son's wedding is filled with joy, love and a long happy marriage.
Madame Bridal からの回答
Thank you so much for ordering your wine evening dress from Madame Bridal.
Lovely Experience
Madame bridal and their staff was lovely to interact with. I ordered a dress to be overnighted by the shop; unfortunately, due to the FedEx plane crash, the Express package did not arrive on time. This was at no fault of theirs. The owner spoke with me and attempted to make everything right, which he did. I will definitely use them again.
2025年11月7日
Madame Bridal からの回答
Thank you so much for your five star review of Madame Bridal.
Excellent Service
Tried on the dress at a few local stores. Got the model number and found it at a better price online. Dress came in perfect conditions and fast shipping. Loved that I was able to communicate with the owner directly before purchasing
2025年11月5日
Madame Bridal からの回答
Thank you so much for ordering you black evening dress from madame Bridal.
Great Experience
The owner took my phone call, confirmed he had a dress in stock for me and shipped it right away! I was nervous ordering online from a store I hadn't been to in person; and he was even kind enough to talk me through that as well
2025年11月3日
Madame Bridal からの回答
Thank you so much for ordering your wedding reception dress from Madame Bridal.
It was very bad experience
It was very bad experience
I will never ever purchase again
I don’t receive my order until now
And they ask about my experience!
I would like to clarify the situation regarding my order. The dress did not arrive on time, even though I paid for express shipping. My event was two days ago, and I had to purchase another dress because my order did not arrive as promised. I only received the dress today, which is well past the required date.
I was also disappointed to receive a message asking me to delete my review in order to receive my order. This is unprofessional and unacceptable.
In addition, your public comment stating that the dress arrived on time is not accurate.
Given the delay and the inconvenience caused, I kindly request a refund for the express shipping fee.
2025年11月3日
Madame Bridal からの回答
We regret to hear about your experince. According to our records and the tracking number your order was delivered on time.
Madame Bridal からの回答
Thank you so much for ordering your ivory/nude flower girl and pre-teen pageant dress from Madame Bridal. We hope your event is memorable and please see us again for another beautiful dress for another happy occasion.
Madame Bridal からの回答
Hi Jenny, thank you so much for ordering Alyce Paris strapless cocktail homecoming dress from Madame Bridal.
Was told from the owner of the store
Was told from the owner of the store, that we did not know how to order online correctly. We order the tea length and receive full length. We choose tea not full.
2025年7月7日
Madame Bridal からの回答
Dear client, we regret to hear this information. We had a staff meeting to find out and discovered that the Christina Wu bridesmaid dress you ordered was in fact the long version. In other words you received the EXACT dress that you ordered. If we could be of any further assistance please do not hesitate to contact us.
*****Our Business Is To Earn Your Business*****
https://madamebridal.com/testimonial/?___SID=U
Madame Bridal からの回答
Thank you so much for ordering Mac Duggal Tea-Length evening dress from Madame Bridal. I hope you waear it weel and the wedding is filled with joy and good memoeirs.
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