Madame Bridal レビュー 479

Madame Bridal からの回答

2026年1月30日

Thank you so much for the kind words, Dianne! We are thrilled to hear you had a positive experience with our team. At Madame Bridal, we strive to be the most customer-centric online boutique for special occasion dresses and gowns. Knowing the quality of the dress met your expectations is our top priority. We appreciate the recommendation and look forward to helping you find your next designer evening gown!

Madame Bridal からの回答

2026年1月24日

Hi Terri! Thank you so much for the 5-star review! We are absolutely thrilled to hear that your Ivonne D dress from Mon Cheri  was even more beautiful in person.As a professional mother of the bride and groom boutique, we always try to capture the magic of our gowns through photography, but nothing compares to seeing the "superb quality" of a designer dress with your own eyes. We take great care in selecting only the highest-quality fabrics and beadwork for our collections, so it's wonderful to know that the craftsmanship exceeded your expectations.We hope you have a spectacular time wearing it! Thank you for choosing Madame Bridal.Warmly,SimonOwner, Madame Bridal561-360-4961https://madamebridal.com

Madame Bridal からの回答

2026年1月23日

Hi Helen Obrien! Thank you so much for this incredible review and for trusting us all the way from Long Island!

We are absolutely thrilled that we could get your daughter’s prom dress to you so quickly. Dealing with "back-order" stress is the last thing any parent needs during prom season, so I’m glad I could provide you with a more reliable timeline—and I'm even happier we were able to beat my own guarantee by over a month!

At Madame Bridal, we take pride in maintaining an "A+ Trusted" inventory. When we say a dress is brand new and never-before-worn, we mean it. We believe you shouldn't have to choose between a fair price and great service.

Thank you for the recommendation! We hope your daughter has a sensational time at her prom.

Warmly,

Simon
Owner, Madame Bridal
561-360-4961
https://madamebridal.com
#MadameBridal #SherriHillProm #DreamDress #PromDeals #DesignerProm #Prom2026 #CustomerServiceMatters #ShopSmall #AuthorizedRetailer #PromInspo #SherriHill #HandwrittenNotes #FloridaBoutique #PromSavings

Madame Bridal からの回答

2026年1月22日

Thank you for your comments. However, several statements in this review are inaccurate.

Our return and exchange policy is clearly stated, publicly available, and must be acknowledged before an order can be placed. It explicitly explains that certain dresses are final sale and that items which have been tried on are not eligible for return or refund. This information is not hidden, misleading, or presented after purchase.

We also disclose, in multiple locations, that color appearance may vary due to screen settings and lighting. This is a standard and necessary disclaimer for online apparel retailers.

Regarding communication, all inquiries are handled through our official support system to ensure accurate and documented responses. Voicemail messages do not override this process. A response addressing the submitted questions was sent accordingly.

We encourage customers to review product details and policies carefully prior to ordering, as completing a purchase constitutes acceptance of those terms. While we understand disappointment when expectations differ from reality, this does not equate to misrepresentation or improper business practices.

Madame Bridal からの回答

2026年1月17日

Pam, Madame Bridal is delighted to know the Jovani dress you ordered for you grand dahgter's dress was delivered on time and to your satisfaction.
https://madamebridal.com/jovani-26148.html
At Madame Bridal, we know that life is busy, which is why we offer our "White Glove" text-message service—we want to make finding the perfect dress as easy as sending a message.

Hearing that your dress arrived in less than a week and that you find it "stunning" is exactly why we’ve been in this business for over 50 years. You are going to look beautiful on the big day!

Thank you again for choosing our family business. We wish you and your granddaughter a spectacular wedding celebration!
#MadameBridal #Jovani #GrandmotherOfTheBride #MotherOfTheBride #WeddingStyle #JovaniCouture #PersonalShopper #BridalService #PalmBeachWedding #BoyntonBeach #BoutiqueService #DressShoppingMadeEasy #SpecialOccasionDress #WeddingGuestStyle #AuthorizedRetailer #FiveStarService

Warmly,

Simon
Owner, Madame Bridal
561-360-4961
https://madamebridal.com

Madame Bridal からの回答

2026年1月22日

We respectfully acknowledge your message; however, we must disagree with your account of the situation.

The terms and conditions of sale were reviewed with you and clearly state the color variation disclaimer, which explains that colors may appear differently depending on screen settings and lighting. Additionally, the dress you ordered has received multiple five-star reviews, reflecting the experience of other customers.

As previously agreed, we offered you an exchange option in accordance with our policy. We forwarded a file containing over 500 available dresses eligible for exchange and are currently awaiting your selection.

Please let us know how you wish to proceed.

Madame Bridal からの回答

2026年1月13日

Hi Hector, thank you so much for your review and comment. There is a color disclaimer on our policy where it states that the picture color may be slightly different than the actual color of the dress. We hope you wear it well and your event is joyful and memorable.

Madame Bridal からの回答

2026年1月3日

Hi Lidia, thank you so very much for your 5 star review of Madame Bridal. We pride ourself by presenting the crisp, polished perfection of a Sherri Hill gown. As an authorized retailer, we don’t just sell dresses—we handle every piece of couture with the respect it deserves. From the detailed embellishment  to the flawless fit, our gowns arrive "nice and clean" and ready for their red-carpet arrival. Because when it’s your Prom night, you shouldn't settle for anything less than absolute perfection. Come see why we’ve been Florida’s trusted destination for the "Sherri Hill Glow" for over 50 years. Shop the 2026 Preview: https://madamebridal.com/sherri-hill.html
"Pristine. Polished. Perfectly Sherri Hill. Your 2026 main character moment starts with a flawless fit."
At Madame Bridal our business is to always try to earn your business.
All the best for the perfect prom day 2026.
My name is Simon, the owner of Madame Bridal for the past 50 years.
Telephone number 561-360-4961
#MadameBridal #SherriHill #Prom2026 #AuthorizedRetailer #PromDressShopping #BoutiqueExperience #FloridaProm #SherriHillProm #CoutureQuality #PromGoals #PalmBeachStyle #BoyntonBeach #DressInspo

Madame Bridal からの回答

2026年1月3日

Hi Aneesha! Thank you so much for the 5-star review of Madame Bridal.

We are over the Moon to hear that your La Divine J871 in Mocha Gold arrived so quickly. That specific shade is incredibly stunning and such a fashion forward look for prom!

At Madame Bridal, we treat every client like family, so it means the world to us that you found our team "very kind." We know how exciting (and sometimes stressful!) prom shopping can be, and we love being able to make the process "amazing" for our clients.

Enjoy your beautiful gown, and we can’t wait to see how incredible you look!

Warmly,

Simon Owner, Madame Bridal 561-360-4961 https://madamebridal.com
#MadameBridal #SherriHill #Prom2026 #AuthorizedRetailer #PromDressShopping #BoutiqueExperience #FloridaProm #SherriHillProm #CoutureQuality #PromGoals #PalmBeachStyle #BoyntonBeach #DressInspo #MochaGold #LaDivine #PromVibes #FastShipping #Prom26

Madame Bridal からの回答

2025年12月21日

​Thank you so much Brooke. We hope you enjoy wearing The La Divine J871 Basque waist dress. This silver evening and prom dress is among the best designer dresses for all the 2026 parties. Once again we truly love your five star review of Madame Bridal.

Madame Bridal からの回答

2025年12月17日

Hello Lesa,

Thank you for reaching out, and I’m truly sorry for the frustration this situation has caused. I understand how upsetting it can feel to wait for a resolution, and I appreciate your patience.

I’d like to reassure you that your return was successfully received and processed. On September 5, a merchandise credit of $498.00 was issued to your account, and you were notified on October 17 at 1:35 PM once the return inspection was completed. Your credit remains securely on file and does not expire, so it will be available whenever you’re ready to select your next dress.

As discussed previously, if your replacement dress is available from our in-stock inventory, there will be no additional fees. If a special order is required, a 20% restocking fee plus shipping would apply.

We truly value you as a customer and would love the opportunity to help you find a dress you’ll love. Please don’t hesitate to contact us when you’re ready, or let us know how we can assist further.

Warm regards,
Madame Bridal

Madame Bridal からの回答

2025年12月16日

Good morning, Rebecca. Thank you so much for your modest wedding dress order and for leaving us such a generous 5-star review.

After fifty years in the bridal business here in Florida, we remain absolutely committed to delivering designer wedding dresses at affordable prices. We understand that earning our customers' trust is the most essential part of the ordering and delivery process, and we are thrilled we were able to provide you with a smooth experience.

It was truly our honor to help you find your dream dress. We wish you a beautiful wedding day!

Warmly,

Simon
Owner, Madame Bridal

Madame Bridal からの回答

2025年12月9日

Thank you so much for ordering Mac Duggal 20534 One Shoulder Ruffle Dress from Madame Bridal. We hope to see you again for other stunning dresses for another special occasion.

Madame Bridal からの回答

2025年12月9日

Thank you so very much for ordering the Jovani 42737 Evening Jumpsuit from Madame Bridal. Your generous 5 star rating encourages us to do more for each and everyone of our online customers to offer the latest styles for evening and prom dresses during the 2026 season.

Madame Bridal からの回答

2025年12月8日

Thank you so much for your five star review of Madame Bridal.

Madame Bridal からの回答

2025年12月8日

Thank you so very much for ordering your Mac Duggal mother of the groom dress from Madame Bridal. We hope you son's wedding is filled with joy, love and a long happy marriage.

Madame Bridal からの回答

2025年11月15日

Thank you so much for ordering your wine evening dress from Madame Bridal.

Madame Bridal からの回答

2025年11月15日

Thank you so much for your five star review of Madame Bridal.

Madame Bridal からの回答

2025年11月15日

Thank you so much for ordering you black evening dress from madame Bridal.