Madmia レビュー 

Madmia からの回答

2026年3月3日

Dear Mil,

We’re truly sorry to hear about your experience and completely understand how frustrating this must feel, especially as a first time customer.

Please rest assured, you have absolutely not been scammed. We take our customers very seriously, and it’s never our intention to leave anyone without communication or an update on their order. We have a few styles on preorder which is likely the reason for your order not being dispatched yet as we are waiting on stock to arrive.

We sincerely apologise if you’ve had difficulty reaching us. Rest assured, we will absolutely make this right.

Please send us a direct message or email with your full name, order number, and best contact information so we can look into this immediately and resolve it for you as quickly as possible. Our email address is contact@madmia.com or phone number +61 410 804 085.

We truly appreciate your patience and the opportunity to fix this for you. 🌈🌟💕

Madmia からの回答

2026年3月3日

Dear Linda,

Thank you so much for your beautiful review! It warms our heart to hear how happy our socks made your niece! It was our absolute pleasure to assist you to resend your order to a different part of the world.

We’re always happy to go the extra mile for our customers, and we’re so glad we could help find a solution that worked for you. Your kind words about our service and support really mean a lot to our team.

Thank you again for your trust and support! 💖🦋🌈

Madmia からの回答

2026年1月29日

Hi Rachel,

We’re sorry to hear about your experience and understand how upsetting this must have been, especially for your little girl.

We’d like to clarify that we have not taken payment without intention to deliver or resolve this matter. Your order was dispatched, and the tracking number was emailed to you at the time of shipment. After checking our inboxes, we can confirm we have not received any emails from you before the first one received on 25th January. We have replied to this email and look forward to assisting further.

If our messages didn’t reach you, we apologise. Please contact us directly at contact@madmia.com or on the mobile number +61 410 804 085 so we can resolve this as quickly as possible. 🦄🌟🦋

Madmia からの回答

2026年1月29日

Hi Igor,

Thank you so much for your lovely review! We’re absolutely thrilled to hear your daughter loved her birthday gift and won’t take them off, that makes us so happy 💖

Thank you for choosing us, and we hope to bring more smiles your way in the future! 😍🌈🌟

Madmia からの回答

2026年1月29日

Hi Gaga,

Thank you so much for your wonderful review! 💜 We’re so happy to hear your sons absolutely love their socks and that your Christmas delivery arrived quickly.

It also means a lot to hear such kind words about our customer service. We truly appreciate your support and look forward to welcoming you back to MADMIA! 😘🦋🌟

Madmia からの回答

2026年1月15日

Hi Ms. Berry,

We are truly sorry to hear about your experience and the disappointment it caused, especially during what should have been a joyful time for your family. We completely understand how upsetting it must have been for your granddaughter not to receive her gift before Christmas, and we sincerely apologise for this.

While the tracking information indicated an attempted delivery, it’s clear that the overall delivery experience and communication did not meet the standard of care, clarity, and support we are accustomed to provide. For that, we are genuinely sorry.

We take feedback like yours very seriously, as it helps us identify where we need to improve. This experience is not reflective of the level of service we strive to provide, and we are actively reviewing what went wrong to help prevent this from happening again.

We would really appreciate the opportunity to make this right. Please contact us at contact@madmia.com with your order number, and our team will be more than happy to assist you further.

Thank you for taking the time to share your feedback. We truly regret the frustration this caused and appreciate you bringing it to our attention. ✨🌈🦄

Madmia からの回答

2026年1月15日

Hi Bee,

Thank you very much for your review! We're thrilled to hear your little one and his friends loves their MADMIA socks! We sincerely appreciate you taking the time to share your experience with us. 💜🌈🦄

Madmia からの回答

2026年1月15日

Hi Luri,

We’re truly sorry to hear about your experience and understand how frustrating and upsetting this situation must have been, especially after waiting so long for your order.

We want to reassure you that we are a legitimate business and take matters like this very seriously. A full refund of your order was processed on the 6th January, as confirmed to you via email.

We sincerely apologise for the inconvenience and distress this has caused and regret that we did not meet your expectations on this occasion. Thank you for bringing this to our attention, your feedback is invaluable in helping us improve our service. 💕✨🦄

Madmia からの回答

2026年1月15日

Hi Fabiola,

We’re truly sorry to read about your experience and the disappointment it caused, especially as the order was meant to be a Christmas gift. We completely understand how upsetting it must have been to wait so long, receive limited tracking updates, and then discover that your order arrived incomplete.

Receiving only one pair when two were clearly listed on the packing slip is not acceptable, and we sincerely apologise for this mistake. We’re also very sorry for the frustration you experienced trying to find the right way to contact us and for the delay in acknowledging your message. We aim to resolve issues as quickly as possible and a refund has been processed for the missing item as confirmed with you via email.

Thank you for taking the time to share your feedback. We genuinely regret the inconvenience and disappointment this caused, and we appreciate you bringing this to our attention so we can continue improving our service. 💕🌟🦋

Madmia からの回答

2026年1月15日

Hi Kerry,

Awww thank you very much for your review. We truly appreciate you taking the time to share your honest feedback. Keep shining in your Glitter Fairy boots! 🌟🥰🌈

Madmia からの回答

2026年1月15日

Hi Dora,

Thank you for taking the time to share your feedback, we’re truly sorry for the confusion and disappointment caused.

To clarify, the 30% discount applies to full-priced items only, which is why it was applied to one pair in your order. That said, we sincerely apologise for the mixed communication regarding the free pair that was discussed after your purchase.

We absolutely want to honour the promise made to you and make this right. Please contact our customer service team directly with your order details, and we’ll be more than happy to assist you further. Our email address is contact@madmia.com

Thank you for your support and for loving our socks, we truly appreciate it. 💜🦋🥰

Madmia からの回答

2026年1月15日

Hi Cliente,

We’re very sorry to hear about your experience and sincerely apologise for the disappointment caused.

We regret that the items received were different from those ordered — this is certainly not the standard we aim to provide. We also understand your concerns regarding the material and colours, and we appreciate you taking the time to share this feedback with us.

We would welcome the opportunity to look into this further and find a suitable resolution for you. Please contact us at contact@madmia.com with your order number and, if possible, photos of the items you received.

Thank you for bringing this to our attention. Your feedback is important to us and helps us improve. 🦋🥰🌈

Madmia からの回答

2026年1月15日

Hi Kymberley,

We’re truly sorry to read about your experience and appreciate you taking the time to share your feedback.

We apologise for the initial error with your sock order and understand your disappointment regarding the feel and quality of the items. We’re also very sorry to hear that the Wonderland dresses did not meet your expectations. We understand how frustrating it can be when a product doesn’t align with how it appeared online, and we regret that this was your experience.

Your feedback regarding product quality is taken very seriously, and we have shared this with our product and marketing teams for review. This is not the experience we want our customers to have.

We would genuinely appreciate the opportunity to look into this further and see how we can assist. Please reach out to us at contact@madmia.com with your order details, and our customer care team will be happy to help.

Thank you again for your honest feedback — it helps us improve. 🥰🦄✨

Madmia からの回答

2026年1月15日

Hi Danielle,

We’re very sorry for the delay and the inconsistent communication you experienced, this is not the standard of service we aim to provide.

We understand how frustrating this situation must have been, especially after receiving multiple conflicting updates. We sincerely apologise for the inconvenience and confusion caused.

Please contact us directly at contact@madmia.com with your order number so we can review your order and resolve this promptly.

Thank you for bringing this to our attention. 🌻🦄✨

Madmia からの回答

2026年1月15日

Hi Chris,

Thank you for sharing your experience, we understand how disappointing it must have been not to receive your order on time for the holidays.

We sincerely apologise for the delay and the lack of clear follow-through on expediting your order. This is not the experience we want our customers to have, and we completely understand your frustration.

We can see that your order has been fully refunded, and we hope this helps resolve the issue. Your feedback is very important to us and helps us improve. 🌟💕✨

Madmia からの回答

2026年1月15日

Hi Jay,

We’re very sorry that your first experience with us was so disappointing, especially with your order intended as Christmas gifts.

It’s clear that our handling of your order — sending alternatives without checking with you first — fell far short of the service we aim to provide. This is not the experience we want our customers to have, and we completely understand your dissatisfaction.

We sincerely apologise for the confusion and inconvenience caused. Your feedback is incredibly valuable to us and will be used to improve our processes so this doesn’t happen again.

If you would like to discuss this further or haven't had the issue resolved yet, please contact our customer service team at contact@madmia.com, we’d be happy to assist you.

Thank you for taking the time to share your thoughts — we truly appreciate it. 🌟

Madmia からの回答

2026年1月15日

Hi Solange,

We’re very sorry to hear about your experience and completely understand how frustrating it must have been to receive the wrong items.

Please note that this was our busiest time of the year, and our team responded to your emails immediately to resolve your issue as best as possible. We’re glad we were able to send you the missing pair with shipping costs covered, as requested.

We sincerely apologise for any inconvenience caused. We truly appreciate your understanding and hope you are enjoying your socks. 🌈🦄🌻

Madmia からの回答

2026年1月15日

Hi Kathy,

Thank you very much for your review. We sincerely appreciate you taking the time to share your experience with us. ❤️🌟🦄

Madmia からの回答

2026年1月15日

Hi Sandra,

We’re very sorry to hear that your order arrived late and completely understand how frustrating it must be to wait longer than expected.

Orders placed in late November were affected by the busy holiday period, which caused some delays in shipping. We truly apologise for any inconvenience this has caused.

We appreciate your patience and want to assure you that your feedback is helping us improve our communication and delivery processes. Thank you for bringing this to our attention. 💕✨🦋