Product is awesome (iPhone 17 pro max elite case). My son ended up yanking the loop out from the back so I started looking at getting the accessory pack but couldn’t find the color that came with my c... もっと見る
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I have been using MagBak for a couple of years and absolutely love them. I have not had any problems with their cases until the other day. Something broke on my case and they were amazing at handling... もっと見る
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UPDATE: They took care of me. I would only suggest not using the Gecko Tape. I ordered the 3-in-1 charger and it worked great on my nightstand. Although it doesn’t charge my Apple Watch at the... もっと見る
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First of all let me start off by saying that I have been a loyal Magbak user for many years. I’ve had 4 so far and all of the phones that were protected by the Magbak case never suffered a fate wor... もっと見る
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企業情報
当該企業による記述
We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.
連絡先
719 S Los Angeles St, 90014, Los Angeles, 米国
- info@1lss.com
- magbak.com
4.7
優良
1691件のレビュー
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ネガティブなレビューの 97％に回答しています
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CHEAP
The product is a great idea. However, the build quality is horrible. I bought a classic Magbak for iPhone 16 pro max in Sept 2025. We are in April 2026 and the cover is falling apart. The color is peeling, and the bezel around the screen area is also coming off. Not built to last at all. I take care of my phones. This case was great when I had the iPhone 14 Pro Max. That’s why I came back. But the build quality is super cheap at best.
2026年4月11日
自発的なレビュー
MagBak からの回答
Hey Gio,
Really sorry to hear this. That’s definitely not the experience we want you to have.
All of our cases are backed by a 1-year replacement warranty, and what you’re describing isn’t something you should have to deal with. We’ve made a lot of improvements over time, and we absolutely stand behind the quality of our products.
If you can reach out to us through our support portal here: https://magbak.customerdesk.io/#rp-customer-widget-login
Or email us directly at info@magbak.com
Our team will take care of this for you and get things sorted.
MagBak Team
The Samsung 25 & 24 ultra cases both…
The Samsung 25 & 24 ultra cases both had major failure points on the buttons. I've had the case replaced 3 times total. For the price I would expect better craftsmanship. Luckily the super was kind enough to replace the case without hassle.
2026年4月10日
自発的なレビュー
MagBak からの回答
Hey there,
I really appreciate you sticking with us through all of this. I know going through multiple replacements isn’t ideal, and that’s definitely not the experience we want for you.
The button issues you ran into were part of earlier runs, and we’ve been making improvements since, but that doesn’t change the fact that you had to deal with them firsthand. On the bright side, I’m glad the team was able to get you sorted quickly without any hassle. That part should always be the easy part.
Thanks for the honest feedback and for giving us multiple chances. It genuinely helps us keep improving.
MagBak Team
Broke after 12 months, now stuck in a loop with an AI Customer Service bot
The MAGBAK Tesla charger initially feels like a premium product, but the build quality of the integrated USB-C cable is a significant weak point; mine separated after a year of careful use, rendering the expensive unit useless. While the hardware design is solid and many likely have positive experiences, the real issue begins when you need support, as I found myself trapped in a discrepancy between their advertised 12-month warranty and a representative claiming it was only six. I am currently stuck in an infuriating loop where I am at the mercy of an AI chatbot that is itself at the mercy of delayed USPS tracking, with no way to speak to a human being while the company holds my money for a replacement that hasn't arrived. It is incredibly discouraging to deal with a company that hides behind automated systems and refuses to provide human intervention even when a package is clearly lost just miles from their warehouse.
2026年4月10日
自発的なレビュー
MagBak からの回答
Hey Christopher,
Really sorry for the experience. We completely understand how frustrating this must have been, especially given everything you described.
Our support team has already reached out to you with a solution to get this resolved and make things right.
MagBak Team
Great product and fantastic customer…
Great product and fantastic customer service! Love the strong magnets in the case!
2026年4月10日
自発的なレビュー
MagBak からの回答
Hey Henry,
Love this, short and straight to the point 😄 Really glad you’re enjoying the case and our magnets (they’re kind of our thing).
Appreciate you taking a moment to share this!
MagBak Team
I’ve been a MAGBAK customer for several…
I’ve been a MAGBAK customer for several years, and I honestly can’t say enough good things about their products and especially their outstanding customer support. They consistently deliver quality, and their service has been just as impressive.
2026年4月10日
自発的なレビュー
MagBak からの回答
Hey Gabriel,
This honestly made our day. Being with us for several years is no small thing, and we don’t take that lightly. It’s awesome to hear we’ve been able to keep both the product quality and support where they should be.
We truly appreciate the continued trust and support. It never goes unnoticed.
MagBak Team
Love the design and hold what I need…
Love the design and hold what I need with out being to bulky Will buy again if I ever have too
2026年3月1日
自発的なレビュー
MagBak からの回答
Hey Eli,
Really appreciate this, glad to hear it’s doing exactly what you need without turning your phone into a brick 😄 That balance is something we obsess over, so it’s awesome to hear it landed right for you.
And “will buy again” is about the best compliment we can get. Thanks for taking a minute to share this!
MagBak Team
MagBak からの回答
Hey Michael,
Really appreciate this means a lot.
Glad everything’s been smooth on both the product and support side. That’s exactly the kind of experience we’re going for.
Thanks again for taking a moment to share this!
MagBak Team
Tesla charger and screen protector
I ordered the Tesla charger and screen protector for my IPhone 16. The charger works great and is something I should have ordered sooner! I did have an issue with the screen protector not installing correctly. I contacted MagBak and they sent me a new one...no questions asked. This one works great!! Love the products and the customer service!! That is what brings new customers and keeps current ones coming back.
2026年4月8日
自発的なレビュー
MagBak からの回答
Hey Marshall,
Really appreciate you sharing this, love hearing this kind of feedback.
Glad the Tesla charger is working out for you (definitely one of those “should’ve got it sooner” products 😄). And yeah, sorry the first screen protector didn’t go on right, but I’m happy the team got a new one out to you quickly and got you sorted without any back and forth.
Also really appreciate you calling out both the product and the customer service. That’s what we care about most at the end of the day.
Thanks again for taking the time to write this!
MagBak Team
The MagBak cases are the best
The MagBak cases are the best. I have bought them for all the iPhones I have had for the past 4 years. The magnetic cases are a game changer in the car, home, and the gym. Customer service is Top notch for when a replacement or any issues arise. Really a well run business
2026年4月8日
自発的なレビュー
MagBak からの回答
Hey Jay,
4 years with us, that’s amazing to hear, really appreciate the continued support!
Love that the magnetic setup has become part of your daily routine across the car, home, and gym. That’s exactly what we designed it for. And hearing that our support team has been there for you when needed means a lot as well.
Thanks again for sticking with us 😍
MagBak Team
MagBak Elite for iPhone Air
Purchased the MagBak Elite for an iPhone Air. The case is really well made and all buttons function as they should. It feels smooth to touch but grips well and stays in your hand.
The kickstand works well and stays in place.
Not quite sure if the finger loop is necessary and how much demand there is for it. I did have a problem with the retaining clip for the finger loop. I contacted support who shipped out a replacement case by FedEx in under a week and I am based in the UK !
I think maybe a design review later to remove the finger loop and put the kick stand there instead with maybe a rotation option to adjust the height and angle of the phone.
2026年4月8日
自発的なレビュー
MagBak からの回答
Hey Thripp,
Really appreciate you taking the time to share this. Glad to hear the case is hitting the mark on build quality, grip, and that the kickstand is working well for you.
Also great to hear our support team got that replacement out to you quickly (especially all the way to the UK!), that’s exactly how we want things handled.
On the finger loop, totally fair point. It’s one of those features that works really well for some and less so for others. Your idea around reworking the design and adding more adjustability is solid, and definitely the kind of feedback we keep in mind as we continue improving things.
Thanks again for the thoughtful input, it genuinely helps.
MagBak Team
Best phone case ever
My friend introduced me to this company. I immediately ordered myself a case. Loved it. When I upgraded my phone, my first thought was to make sure the company had a case for my phone first. Again, loved the product.
To make things even better, my 2nd case somehow broke on the side. I emailed the support team and sent them a picture of the broken case. Other than requesting confirmation of my original order, a picture, and my my address, no questions asked, they sent me a replacement. Excellent customer service.
Without a doubt, a top quality product, amazing quality customer, an incredible company. 120% recommend to anyone. I would give them more than 5 stars if it was possible.
My one small gripe is that it seems like some newer cases are removing things like the pinky pillow and some colors have been removed. I would recommend not removing any past features as these are some of the features that I love and make me want to keep coming back. Maybe explicitly give the options for these?
Thank you for the amazing product and service.
2026年4月3日
自発的なレビュー
MagBak からの回答
Hey Michael,
This was such a great read, really appreciate you taking the time to share all of this. Love that your journey started with a recommendation and turned into you coming back again after upgrading… that’s exactly the kind of experience we want people to have.
Also glad the team got you sorted quickly on the replacement. Keeping it simple and getting things fixed without the back-and-forth is how it should be.
And really appreciate you calling out the feedback on features like the pinky pillow and color options, that’s genuinely helpful. We’re always iterating on designs, but hearing what customers actually love and want to keep matters a lot, and this is exactly the kind of insight we take back to the team.
“120% recommend” and “more than 5 stars” is tough to beat 😄 We’ll keep working to live up to that.
Thanks again for the support!
MagBak Team
Favorite phone case
I really love all the features they're MacBak elite cases have but not only the features, I love the protection it provides for my phone. I plan on getting another one when I upgrade my phone
2026年4月7日
自発的なレビュー
MagBak からの回答
Hey Jhonjairo,
Really glad to hear you’re loving the Elite case, especially the features and the protection. That balance is exactly what makes it such a solid daily case.
Love that you’re already planning to grab another one with your next upgrade… We’ll be ready when you are 😄
Thanks for the support!
MagBak Team
Great company that stands behind their…
Great company that stands behind their product with amazing customer service. I’m a customer for life.
2026年4月7日
自発的なレビュー
MagBak からの回答
Hey Dave,
Really glad that came through in your experience, standing behind our products and taking care of our customers is what we’re all about.
“Customer for life” is a big one… We’ll make sure we keep earning that 😄
MagBak Team
MagBak からの回答
Hey Jorge,
Short and sweet, we like it 😄 Glad you’re enjoying the products and the support.
We’ll keep delivering on both.
MagBak Team
MagBak からの回答
Hey Vince,
You’re very welcome! Glad we could get that new kickstand out to you, back to full functionality in no time 🙌
If anything else ever comes up, you know where to find us. Always happy to help!
MagBak Team
Magbak stands behind their product
I bought my first Magbak case for an iPhone 7+ in 2017. Ever since then when I update to a new phone I immediately get a new Magbak case. Mandatory. I’m on my 5th. I bought my latest case in December 2024. 15 months later on April 1, 2026 the seams on the case started to separate. First problem I’ve had on any case all these years. I contacted Magbak support, and sent a pic of the problem. Within 24 hours they sent me a note that my replacement case was on the way. How cool is that?! I was already a customer for life, now I’m hoping my experience convinces someone to give this company a shot, maybe the next lifetime customer. Thanks Magbak making an awesome case and being an awesome company!
2026年4月3日
自発的なレビュー
MagBak からの回答
Hey Kory,
Reading this honestly put a big smile on our faces. Thank you for being with us all the way from your iPhone 7+ to your 5th MagBak case. That’s some serious loyalty, and we don’t take that lightly.
We’re really glad to hear that even after all these years, when something finally did come up, the team was able to jump in quickly and get a replacement sorted within 24 hours. That’s exactly how it should be, no hassle, just making things right.
Also… “mandatory” MagBak case with every new phone? We might have to put that on a t-shirt 😄
It truly means a lot that you’d recommend us to others, and we’ll keep doing everything we can to live up to that. Thanks again for the support over the years!
MagBak Team
MagBak makes an excellent product
MagBak makes an excellent product. Their customer service is 100%. I cannot say enough about them. Thank you
2026年3月26日
自発的なレビュー
MagBak からの回答
Hey Greg,
This made our day, thank you! We’re really glad you’re loving the product, and hearing that our customer service hit the mark means just as much to us.
We put a lot of care into both, so it’s awesome to know it’s coming through on your end. If you ever need anything, we’ve always got your back.
MagBak Team
Great Product & Amazing Customer Service
I've been purchasing MagBak phone covers for most of my iPhones, and they've always provided the protection I need. Unfortunately, the finger strap often breaks off of each one and requires replacing. That said, MagBak has always been wonderful at sending me replacements at no charge, so despite the initial frustration, the issues are always resolved. Thanks, MagBak, for your great product and amazing customer service!
2026年4月4日
自発的なレビュー
MagBak からの回答
Hey Alan,
Really appreciate you sticking with us across multiple iPhones, that means a lot. Glad to hear the cases have been giving you the protection you need, and even more so that the team has been able to step in quickly whenever the finger loop needed replacing.
We totally get how frustrating it can be when that happens, but it’s great to know the experience on the support side has helped turn things around each time. That’s exactly what we aim for, making sure you’re always taken care of.
Thanks again for taking the time to share this and for your continued support!
MagBak Team
Fast
Fast, friendly, helpful and professional customer service with a broken finger loop on my elite case from last Summer (2025).
2026年4月3日
自発的なレビュー
MagBak からの回答
Hey Rene,
Really appreciate the review. We’ll take “fast, friendly, helpful, and professional” any day 😄
Glad we could get that finger loop taken care of for you, even after some solid use since last summer. That’s exactly how it should be.
Thanks again for the awesome words. We're always here if you need us.
MagBak Team
The loop on my Magbak Elite case broke…
The loop on my Magbak Elite case broke after a month of use. I reached out to cs and they replaced it without question! That was some amazing customer service. Speaking to the product itself, I love the magnets. I work in IT and it’s actually quite useful to stick this on to a server rack while I’m working.
2026年4月5日
自発的なレビュー
MagBak からの回答
Hey Jessica,
Really appreciate you taking the time to share this, and glad we could get that finger loop sorted out quickly for you!
Also love how you’re putting the magnets to work… sticking your phone onto a server rack is next-level practical (our engineering team would definitely approve 😄). That’s exactly the kind of real-world use we design for.
Thanks again for the kind words and for being part of the MagBak crew. We’ve got you covered if you ever need anything down the line.
MagBak Team
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