Product is awesome (iPhone 17 pro max elite case). My son ended up yanking the loop out from the back so I started looking at getting the accessory pack but couldn’t find the color that came with my c... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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I have been using MagBak for a couple of years and absolutely love them. I have not had any problems with their cases until the other day. Something broke on my case and they were amazing at handling... もっと見る
企業が回答しました
UPDATE: They took care of me. I would only suggest not using the Gecko Tape. I ordered the 3-in-1 charger and it worked great on my nightstand. Although it doesn’t charge my Apple Watch at the... もっと見る
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First of all let me start off by saying that I have been a loyal Magbak user for many years. I’ve had 4 so far and all of the phones that were protected by the Magbak case never suffered a fate wor... もっと見る
企業が回答しました
企業情報
当該企業による記述
We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.
連絡先
719 S Los Angeles St, 90014, Los Angeles, 米国
- info@1lss.com
- magbak.com
4.7
優良
1691件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 97％に回答しています
通常24時間以内に回答
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Super friendly and service minded…
Super friendly and service minded customer service. Great shop experience. Highly recommended.
2026年6月10日
自発的なレビュー
Takes months for product orders
Products are getting cheaper and not holding up to normal daily use and deliveries of all products take way to
Long to receive.
Tried having patience with them but it’s getting hard to love a company when the company doesn’t respond, follow up and take your money and not believe products efficiently. 2 months for phone case, 1.5 month for car charger! No shipping updates to keep us informed.
2026年5月21日
自発的なレビュー
The product is great and the customer…
The product is great and the customer care is always top notch!
2026年6月10日
自発的なレビュー
I have been using MagBak for a couple…
I have been using MagBak for a couple of years and absolutely love them. I have not had any problems with their cases until the other day. Something broke on my case and they were amazing at handling the situation and making it right.
2026年6月9日
自発的なレビュー
MagBak からの回答
Hi Clint,
Thank you for being with MagBak for a couple of years, that kind of long-term support truly means a lot. We’re really glad to hear you’ve loved your cases and that they’ve held up well over time.
We really appreciate you taking the time to share this experience, and we’re always here if you ever need anything in the future.
MagBak Team
Best phone case ever
the prodcuts are great and customer service is as well if you have any issues.
2026年6月4日
自発的なレビュー
MagBak からの回答
Hi Jake,
Thank you for the awesome review! We're thrilled to hear you're loving your phone case and that our customer service team was able to be there when needed. We work hard to make sure both our products and support live up to expectations, so it's great to know we hit the mark for you.
We truly appreciate you taking the time to share your experience and for being part of the MagBak family!
MagBak Team
Don’t buy their defective products
Don’t buy their defective products. iPhone case started peeling in only 7 months of owning it. Don’t order their screen protector either. It does not fit with their case as it’s too tight.
2026年6月8日
自発的なレビュー
MagBak からの回答
Hi there,
We're so sorry to hear this. That's definitely not the experience we want for you. Our cases are covered under a 1-year warranty and we want to make sure you're taken care of.
Please reach out to our Support Team at info@magbak.com or through the link: https://magbak.customerdesk.io/#rp-customer-widget-home and mention your review. We'll get a replacement out to you right away.
We appreciate your feedback and we look forward to making this right for you!
MagBak Team
3-in-1 Charger is defective
UPDATE: They took care of me. I would only suggest not using the Gecko Tape.
I ordered the 3-in-1 charger and it worked great on my nightstand. Although it doesn’t charge my Apple Watch at the same speeds as an Apple Watch charger. It was sufficient.
But once you use the sticky foundation as instructed, you cannot move the charger without breaking it. I was graciously sent a replacement one. It remained parked on my nightstand until I need to move the angle of the charger so i can see it from my bed. After I carefully tired to move the charger, it broke again.
It’s an apparent defect and I requested an alternative and to pay the difference. It was denied unfortunately.
2026年6月3日
自発的なレビュー
MagBak からの回答
Hey Jeremy,
We're so sorry this happened, and even more so that it happened twice. This is not the experience we want for you at all, and we completely understand your frustration.
One of our agents has already reached out to you directly. Please don't worry, we're going to take care of this for you. We appreciate your patience and are committed to making this right.
MagBak Team
Product is awesome (iPhone 17 pro max…
Product is awesome (iPhone 17 pro max elite case). My son ended up yanking the loop out from the back so I started looking at getting the accessory pack but couldn’t find the color that came with my case - beige. I reached out to Customer Service to see how I can buy it. Josh was so helpful and even sent me a new loop for free. Customer service was awesome and super helpful
2026年6月4日
自発的なレビュー
MagBak からの回答
Hi Beth,
Thank you for the great review! We're so glad you're enjoying your iPhone 17 Pro Max Elite case. It sounds like your son put the finger loop through a pretty good durability test!
We're happy Josh was able to help and get you taken care of with a replacement loop. Providing quick, helpful support is what we strive for, and it's wonderful to hear that your experience reflected that.
Thank you for your support and for taking the time to share your experience.
MagBak Team
My husband and I have been using magbak…
My husband and I have been using magbak for years now and they are the only cases we use. Had our first ever issue, a button fell out. Contacted magbak and they are replacing it and the communication was quick and easily resolved!
2026年6月3日
自発的なレビュー
MagBak からの回答
Hi Rose,
Thank you for being longtime MagBak customers! We're glad to hear that, even after years of use, your first issue was resolved quickly and easily by our team. It's great to know the communication was smooth and that we could get everything taken care of for you.
We truly appreciate your continued trust and support from both you and your husband.
MagBak Team
The MagBak support team!
The MagBak support team did an excellent job helping me resolve my issue. The entire process was smooth, easy, and hassle-free from start to finish. They responded promptly, communicated clearly, and made sure my concerns were addressed. I’m very satisfied with the support I received and appreciate their commitment to customer service.
2026年6月5日
自発的なレビュー
MagBak からの回答
Hi Omar,
Thank you for the wonderful review! We're thrilled to hear that your experience with our support team was smooth, easy, and hassle-free from start to finish. Clear communication and prompt assistance are things we strive for every day, so it's great to know our team delivered for you.
We truly appreciate your support and are grateful you took the time to share your experience.
MagBak Team
Went the extra mile and made sure all was right.
There was an issue with a product that I bought from the manufacturer. They stuck with me and made sure all was right. They even sent me 2 replacements at no cost.
2026年6月3日
自発的なレビュー
MagBak からの回答
Hi David,
Thank you for sharing your experience! We're glad our team was able to help resolve the issue and make sure everything was taken care of. Providing support that stands behind our products is something we take seriously, and we're happy we could get things sorted out for you.
We truly appreciate your support and thank you for being part of the MagBak family.
MagBak Team
5+ years of use, no complaints here!
Been using Magbak cases for over 5 years and they’re the only case I use. The strong external magnets help in ways I didn’t anticipate! For example, the gym. The magnetic case allows me to stick my phone on the equipment to use my timer and keep my phone off the ground.
The strength of the case has saved my phone countless times. As a firefighter/ paramedic I have to keep my phone on me the entire shift as it’s how I call the hospitals or confirm high risk procedures. The case has never failed me. Even in the event I forget my phone in my pocket and accidentally bring it in to a structure fire with me, the case has held up. I use my phone constantly on brush fires in the dirt and ash and once again, the case holds up no problem.
I also use the magbak tesla mount in my car. I’ve got my fiance stuck on them now as well.
There isn’t a downside to this case and the cherry on top? Great customer service. I can go on and on and I normally don’t leave reviews but you get the idea, this product is worth it. Buy it and you won’t regret it
2026年6月3日
自発的なレビュー
MagBak からの回答
Hi CJ,
Wow, five years with MagBak means a lot to us, and we're incredibly grateful for your continued support. It's awesome to hear how the magnets have become useful in everyday situations, from gym sessions to keeping your phone exactly where you need it during long shifts.
Knowing our case has been able to keep up with the demands of your work and daily life is the highest compliment we could receive. We're also thrilled to hear your fiancée is now part of the MagBak family and that the Tesla Mount has been a great addition.
Thank you for taking the time to leave such a thoughtful review. Support from longtime customers like you is what keeps us motivated every day.
MagBak Team
I wouldn't do business with this…
I wouldn't do business with this company. Purchased a phone holder for the car, didn't fit so I returned it. Charged me to return and shorted me on the refund. Product description was not accurate on the product. Overpriced to start with, but the product looked good. Nope. Just pass on this company unless you want to deal with bad policies.
2026年6月4日
自発的なレビュー
MagBak からの回答
Hey Shannon,
First of all let me start off by saying…
First of all let me start off by saying that I have been a loyal Magbak user for many years. I’ve had 4 so far and all of the phones that were protected by the Magbak case never suffered a fate worse than a cracked screen protector (not the actual screen!). Slim design without sacrificing protection or functionality and the magnetic back is a bonus and has come in handy on multiple occasions for work. Customer service was excellent in responding to my concern after a button came loose on one of the side keys. After sending a few pics and a letter explaining the problem, they did not hesitate to offer me a replacement. I didn’t want to get my hopes up but I sure was delightfully surprised when the shipping confirmation was sent to my email. Thanks again Magbak for following through!
S. Phang
2026年6月1日
自発的なレビュー
MagBak からの回答
Hi Phang,
Thank you for being a loyal MagBak customer over the years! We're thrilled to hear that our cases have protected your phones while still delivering the slim design and magnetic functionality you enjoy.
We're also glad our team was able to quickly assist with your button issue and get a replacement on the way. Your continued trust and support mean a lot to us.
MagBak Team
Excellent customer support and…
Excellent customer support and products, one of the few companies that stands behind their products.
2026年6月1日
自発的なレビュー
MagBak からの回答
Hi Keith,
Thank you for the wonderful review! We're delighted to hear you've had a great experience with both our products and customer support. Standing behind our products and taking care of our customers is something we take very seriously, so your feedback means a lot to our team.
We truly appreciate your support and thank you for being part of the MagBak family!
MagBak Team
MagBak からの回答
Hi Zac,
Thank you for the great review! We're thrilled to hear you're loving the finger loop. It was designed to provide a secure grip while staying comfortable throughout the day, so it's wonderful to know it's doing exactly that for you.
We appreciate your support and thank you for choosing MagBak!
MagBak Team
Awesome customer support
Awesome customer support! Fast and effortless in getting my replacement part for my phone case!
2026年5月12日
自発的なレビュー
MagBak からの回答
Hi Matthew,
Thank you for the fantastic review! We're so glad to hear that getting your replacement part was fast and hassle-free. Our team works hard to make the warranty process as smooth and effortless as possible, and it's great to know we delivered that experience for you.
We truly appreciate your support and thank you for being part of the MagBak family!
MagBak Team
They really honor their warranty…
They really honor their warranty service, and the people who help you are really pleasant.
2026年5月28日
自発的なレビュー
MagBak からの回答
Hi there,
Thank you for your review!
We're so glad to hear that you've had a positive experience with both our warranty process and our support team. We work hard to make every interaction as smooth and helpful as possible, so your feedback means a lot to us.
Thank you for choosing MagBak!
MagBak Team
Incredible Customer Support and Product Backing!
I’ve been using the MagBak Elite case for my Galaxy S25 Ultra since last September. While I absolutely love the case ecosystem and its unmatched magnet strength, the side frame recently started warping around the volume keys, and the default black pinky cushion tore at the attachment points.
I reached out to their support team to check my warranty eligibility, fully expecting to pay hefty international shipping fees to get it sorted out here in the Philippines. Instead, the team completely blew me away. They processed a free replacement right away, updated my delivery address seamlessly, and waived the international shipping fee entirely! They even made sure to include proper replacement documentation to help the package clear local customs smoothly.
It’s rare to find a company that stands behind their premium products with this level of hassle-free, top-tier service. Highly recommended!
2026年6月2日
自発的なレビュー
MagBak からの回答
Hi Nico,
Thank you for the fantastic review!
We're delighted to hear that our team was able to make the process easy and seamless for you. Providing reliable support and standing behind our products is something we take great pride in, so it means a lot to know that came through in your experience.
We truly appreciate your support, your recommendation, and for choosing MagBak!
MagBak Team
The customer support has been great
The customer support has been great! My case was falling apart within 6 months of use. But after contacting support they are able to send me a replacement. Overall the MagBak case fits my needs and having the strongest magnets without disrupting the S25 Ultra's S Pen.
2026年5月30日
自発的なレビュー
MagBak からの回答
Hi Paul,
Thank you for the great review! We're delighted to hear that your MagBak case has been a great fit for your needs and that you're enjoying the strong magnetic hold without any interference with your S25 Ultra's S Pen.
It's also wonderful to know that our support team was able to provide a positive experience. We work hard to deliver both reliable products and helpful service, so feedback like yours means a lot to us.
Thank you for your support and for being part of the MagBak family!
MagBak Team
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