Probably the best storage facility in Reading. Great service and fair price. Very clean and secure. Units were well maintained and I felt that my items were always safe. Various size units to choose... もっと見る
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I had to use the MAGENTA facility in St Albans for almost 5 years. During that lengthy period, since August 2021, I always found the Reception staffto be very helpful. I would compliment RJ o... もっと見る
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When Magenta opened in my home town, they were a breath of fresh air with good deals and a personal approach to their business. Sadly, management changes and above inflation increases have exposed Ma... もっと見る
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Big shout out to Erin at Nottingham branch for helping us move in last Saturday. We had left it way too late to book temporary storage for my daughters belongings in between rentals whilst studying... もっと見る
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企業情報
Magenta Self Storage について
当該企業による記述
Discover the Ultimate Storage Solution with Magenta Self Storage
Your go-to partner for secure and hassle-free storage, designed to cater to both personal and business needs. With Magenta, we are your partner offering you more than just storage space – Our commitment to simplicity and transparency sets us apart, proudly offering an extensive range of storage sizes, accompanied transparent prices and our dedicated team on hand to help with all your storage questions.
Join thousands of satisfied customers across the country who have experienced the convenience and reliability of our storage facilities. Whether you're relocating, decluttering, or archiving company documents, Magenta Self Storage has you covered. Our widespread network of storage centers ensures we are always within reach to meet your unique storage requirements.
At Magenta, we prioritize your peace of mind. Our top-tier security measures safeguard your belongings, giving you the confidence to store with us worry-free. Embrace a seamless and organized storage experience, supported by our dedicated team, here to assist you at every step.
Join the Magenta Self Storage community today, and experience storage done right. Trust in our expertise to safeguard your possessions, and let us be your reliable storage partner. Review your Magenta Self Storage experience on Trustpilot and share your thoughts with our ever-growing community of happy customers.
連絡先
4.7
優良
231件のレビュー
最近のレビュー依頼の記録はありません
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この企業のTrustpilot 利用方法
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Len was amazing and did a lot to help…
Len was amazing and did a lot to help me move my stuff and get set. I would highly recommend working with him and storing here.
2026年9月2日
自発的なレビュー
Magenta Self Storage からの回答
Thank you for your lovely review, Theo! It was a pleasure welcoming you to Magenta, and we’re delighted to have you with us. We really appreciate you taking the time to share your experience!
– The Magenta Storage Team
Probably the best storage facility in…
Probably the best storage facility in Reading. Great service and fair price. Very clean and secure. Units were well maintained and I felt that my items were always safe. Various size units to choose from. Staff are always friendly and professional.
2026年8月25日
自発的なレビュー
Magenta Self Storage からの回答
Hello Talei,
Thank you for leaving such a lovely review for us.
I am so pleased you were happy with the service you received from the staff and will pass that on to the rest of the team here.
It’s great to hear that you found the units and facility to be very clean, the staff do their best to make sure our customers have a great experience within our site.
Glad to hear that you felt your items were safe. We do our very best to ensure your possessions are safe and secure.
We do have a large variety of unit sizes available, were so glad we found the best option for your storage needs. We certainly do have something for everyone.
If you ever find yourself in need of storage again please do come back to us, It has been a pleasure to have you.
Best Wishes,
Jordan,
Assistant Manager
Terrible customer service, avoid
I had booked/reserved a unit, and agreed a time and day to move my things in and sign the contract etc. I was moving house from abroad back to the UK and so had hired a van and had very tight margins on my time.
However when I arrived at Magenta self storage the office was closed due to "unforeseen circumstances" and a sign advised me to call the main head office number or return the following day. Since I had just driven 1400km and had to return the van that evening, waiting until the following day was not an option. So I phoned the head office and was told they would put an urgent message through to the Oxford branch. 20 mins passed, and nothing, so I called again and got the same response. After 2 more calls it finally became clear that the head office had no idea that there was no one at all at the Oxford office and when I explained that I had to move in immediately I was told there was nothing they could do and to stop calling as they were not going to provide any solution.
No attempt was made by Magenta to actually get anyone to the Oxford office, and clearly the Oxford office staff had closed knowing they had people coming to move in that day, yet no attempt was made to contact us and warn us we would not be able to move in. No solutions were offered, and when I became frustrated at the situation I was told not to call again since they would not do anything to honour the move in time and date that they agreed to.
I therefore called a different self storage company who were extremely helpful and found me an alternative unit immediately, and cancelled my booking with Magenta.
Avoid Magenta at all costs.
2026年8月22日
自発的なレビュー
I had to use the MAGENTA facility in St Albans
I had to use the MAGENTA facility in St Albans for almost
5 years. During that lengthy period, since August 2021, I always found the Reception staffto be very helpful.
I would compliment RJ on his friendly manner and his
memory for customers' names!
The facility is always kept in a spotlessly clean condition.
Remember to pull, not push, the carts!
Iain W Dobson
2026年7月24日
自発的なレビュー
Magenta Self Storage からの回答
Hi Iain,
Thank you for taking the time to leave such a wonderful review and for choosing Magenta Storage St Albans over the past five years.
We're delighted to hear that your experience with us has been such a positive one. RJ will be especially pleased to receive your kind comments about his friendly service and impressive memory for customers' names. I'll be sure to pass your feedback on to him and the rest of the team.
It's also great to know that you appreciated the cleanliness of our facility. We work hard to maintain a safe, clean, and welcoming environment for all our customers, so it's rewarding to know those efforts have been recognised.
Thank you once again for your support over the years.
We wish you all the very best for the future, and should you ever need storage again, we'd be delighted to welcome you back.
Kind regards,
Lana
Dual Site Manager
Magenta Storage
Student Storage
Setting up a storage unit with Magenta was very straightforward. The staff are very helpful and knowledgeable — Shah and Maya provided me with all the information I needed to easily set up a storage space and contract. I would highly recommend Magenta to other students: its location and facilities are excellent.
2026年7月10日
自発的なレビュー
Magenta Self Storage からの回答
Hi Danielle,
Thank you so much for taking the time to write such a lovely review I’m so pleased you were able to easily set up your storage space.
I will pass the excellent feedback onto Shah and Maya. Very glad you had a great experience with Magenta Oxford. I’m very pleased you were happy with the facilities at the store and found the location convenient.
We really appreciate you recommending us to other students. If you need anything in the future, you know where to find us!
Best wishes,
Clean high quality facility with very…
Clean high quality facility with very helpful staff. Moving in was well coordinated and totally problem free. Kirstie was very helpful when it came to selecting the storage unit we needed.
The layout of the site is very user friendly - plenty of parking and easy access.
2026年6月18日
自発的なレビュー
Magenta Self Storage からの回答
Hi Paul,
Thank you so much for taking the time to leave us such a wonderful review. We're delighted to hear that your move-in experience was well coordinated and completely hassle-free.
It's great to know that Kirsty was able to help you find the right storage unit for your needs, and I'll be sure to pass your kind comments on to her. We're also pleased that you found the site easy to navigate, with convenient parking and access.
We really appreciate your feedback and thank you for choosing us. If there's ever anything we can help you with, please don't hesitate to get in touch.
Best Wishes,
Lana – Dual Site Manager
Thought I had found a solution to my…
Thought I had found a solution to my storage problems with Magenta Storage in Banbury, but disappointed to find they do NOT offer 24 hour access - so remember to read full details of a contract when storing stuff! In all other respects the facility is very good, and I believe my items are safe and secure there.
2026年6月14日
自発的なレビュー
Magenta Self Storage からの回答
Dear Eve,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to be unable to access your belongings when you needed them.
Our standard access hours on 7am-9pm 7 days a week are displayed during the booking process and at our facility; however, we appreciate that some customers require more flexibility. We do offer 24-hour access by prior arrangement, either as a one-off request or as an ongoing service for an additional charge.
We'd also like to clarify that our phone lines are staffed 24 hours a day for emergency contact. In the event of an emergency, our out-of-hours team can escalate issues directly to our store management team for support. However requesting 24 hour access out of reception hours would not be classed as an emergency situation. Regardless on this occasion we did not meet the level of service you expected, and for that, we sincerely apologise.
We take feedback like yours seriously and are reviewing what happened to ensure our communication and contingency procedures are clear and effective.
Kind Regards
Kerry
Assistant Manager
Amazing Customer Service & Support + Great Facility
Had an absolutely amazing experience with Magenta Storage and their support team. Specifically, Kirsty was extremely helpful and patient in answering all my questions, responding super quickly to all of my emails and helping me with any concerns & questions I had. She’s been absolutely amazing in guiding me through the process and has made something that is usually quite stressful into a very relaxed and seamless process!
The storage facility itself is super clean, all instructions for access are easy to follow & understand and I had absolutely no issues during the process. Would 100% go with Magenta Storage again, mainly thanks to Kirsty and her amazing support!
2026年6月9日
自発的なレビュー
Magenta Self Storage からの回答
Dear Jennifer,
Thank you so much for taking the time to leave such a wonderful review!
We’re absolutely delighted to hear that your experience with Magenta Storage was such a positive one. We understand that arranging storage can sometimes feel stressful, so it’s fantastic to know that our team helped make the process smooth, simple, and reassuring for you.
A special thank you for your kind words about Kirsty. She is a fantastic member of the Magenta Storage team, and we feel incredibly lucky to have her as part of the Magenta family. Her patience, care, and commitment to supporting our customers really do make a difference, and we’ll be sure to share your lovely feedback with her.
We’re also so pleased to hear you found our facility clean, accessible, and easy to use. Creating a safe and straightforward storage experience for our customers is always our priority.
Thank you again for choosing Magenta Storage and for your recommendation. We’d love to welcome you back anytime!
Best Wishes
Lana – Dual Site Manager
Exceptional Service
Lana, RJ and and the rest of the team can't be more helpful. They constantly go out of their way to provide the best possible service. The units and common areas are always well maintained and well illuminated.
The 24 hour access option is invaluable.
Thanks Magenta!
2026年5月25日
自発的なレビュー
Magenta Self Storage からの回答
Hi Mark,
Thank you so much for your kind words and continued support over the years. Reviews like this truly mean a lot to all of us.
It has been an absolute pleasure having you with us as a customer. You’ve been such a valued part of Magenta for so long that it often feels more like having a colleague around than a customer. Your support, kindness and loyalty over the years have never gone unnoticed, and we genuinely can’t thank you enough for that.
I’ll be sure to share your lovely feedback with RJ and the rest of the team — they’ll be so pleased to read it. We’re really grateful for your continued trust in us, and we look forward to seeing you again soon.
Thank you again for being such a wonderful part of the Magenta community.
Best Wishes
Lana - Dual Site Manager
Maya was very lovely and helpful
Maya was very lovely and helpful! We were able to get all of our supplies for our upcoming move!
2026年5月16日
自発的なレビュー
Majenta are great storage company
Majenta are great - great staff - always helpful -
Thanks again to Nathan and team
2026年5月4日
自発的なレビュー
Magenta Storage Reading 5 stars!!!
We have used a few storage units in the past and Magenta Storage in Reading has easily been the best. Nathan has been so accommodating and helpful and we cannot thank him enough. Communication has never been an issue and any queries dealt with promptly. The staff are also so friendly, helpful and professional and the place is also spotless. No hesitation in recommending Magenta Storage in Reading!
2026年4月24日
自発的なレビュー
Great company and fab customer service
Great company, recommended by a friend.The customer service is friendly, supportive, a big 5 stars to RJ, manager and Dean; both great! The site is clean, well equiped, secure and well structured.
2026年2月25日
自発的なレビュー
Magenta Self Storage からの回答
Hi Erika,
Thank you so much for your lovely review and for choosing Magenta following your friend’s recommendation.
We’re delighted to hear you’ve had such a positive experience with us. RJ and Dean will be so pleased to read your kind words, and I’ll be sure to pass your feedback on to them both.
Thank you again for your support — we really appreciate it.
Best Wishes
Lana - Dual Site Manager
Helping hand in the nick of time
I have been using this firm since 2008 from time to time and the staff are always very helpful. I recently got an opportunity to buy an antique dresser at a bargain price but didn't immediately have room for it in my house so contacted RJ for help. He found a suitable available unit and told me that I was still in time for 3 months of half price storage in a Black Friday offer! So I went ahead and bought it and now have it in my house, all thanks to RJ's quick thinking. Must say that Basil was also involved in helping me. So a big thank you to St Albans Magenta.
2026年2月1日
自発的なレビュー
Magenta Self Storage からの回答
Hi Janet,
Thank you so much for your lovely review and for your continued support over the years. It’s always a pleasure welcoming you back to Magenta.
We’re so pleased RJ and Basil were able to help with your antique dresser — what a fantastic find! I’ll be sure to pass your kind words on to them both.
Thank you again for choosing Magenta over the years. We really value your support and always look forward to seeing you again.
Best Wishes
Lana - Dual Site Manager
Friendly neighbourhood storage facility
This is my local storage unit. It is quite close to central Oxford so it is expensive. However, upon talking to Shah, Maya and Len they were happy to explain that Magenta price match Big Yellow and Storage King. They will also price match on storage insurance.
The team were always very friendly and helpful and happy to to take the time to discuss things and find a storage solution to my needs. Were there were a couple of issues (rivet missing on a lock bracket, and personal code for out of hours access) they dealt with the issues promptly and without me feeling like I had inconvenienced them. Overall I have been extremely happy with the service I have received.
2026年2月13日
自発的なレビュー
SAFE AND SECURE STORAGE.
SAFE AND SECURE STORAGE.
Our experience with Magenta Banbury over the last few months has been extremely positive and we highly recommend them.
The staff are all very helpful and friendly. Moving is so stressful and they took the worry out of our storage problems and made the whole process so much easier.
Magenta is in a fantastic location by the M40 and the storage units are very reasonably priced, clean and very secure.
We had the use of loading/unloading bays with a choice of large and small trolleys and two good sized lifts.
During our stay we downsized our unit twice as we moved our things into our new home and this was done at a time to suit us. All the paperwork and refunds were taken care of by the wonderful staff.
A toilet on site is also a great asset :)
We actually miss popping into the office for a natter and seeing your cheerful smiles.
Thank you so much.
2026年2月13日
自発的なレビュー
Magenta Self Storage からの回答
Hi David,
Thank you for your kind words! We’re thrilled to hear you had a positive experience with our team and appreciate you taking the time to share your feedback.
Many Thanks
Lana - Dual Site Manager
OK: Nothing more - nothing less.
When Magenta opened in my home town, they were a breath of fresh air with good deals and a personal approach to their business. Sadly, management changes and above inflation increases have exposed Magenta as being little different to other storage companies.
Magenta are now just another storage company, no more or no less.
2025年11月27日
自発的なレビュー
Magenta Self Storage からの回答
Hi,
Thanks for your feedback. We’re sorry to hear you feel this way, and we’d like the chance to look into it properly.
We’re a company that genuinely cares about our customers, and we’re proud that our price increases are far less frequent and lower than our competitors.
We are committed to offering fair pricing, often with the best deals locally with a personal approach, and well-kept facilities.
We’d like the opportunity to talk this through. At the moment we can’t see which facility you store with, so please email info@magentastorage.co.uk with the site you’re storing at and the best number to reach you on.
We hope to have the chance to speak with you soon.
Kind Regards
Lana - Dual Site Manager
Amazing here Kirsty and the team are…
Amazing here Kirsty and the team are always incredible and if you’re lucky enough to be welcomed by bear then thats just a bonus!!
2025年11月19日
自発的なレビュー
Magenta Self Storage からの回答
Thank you so much for your lovely review! Kirsty and the team will be really pleased to hear this — and Bear will be thrilled to know he’s getting a special mention too.
We’re glad you’ve had such a positive experience with us, and we’re always here if you need anything.
Kind Regards
Lana - Dual Site Manager
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