Magnilink sent the wrong cables. I've reached out every day since receiving them, sent photos of the items sent, and still haven't received any reply to deal with their mistake.
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Order was quick and easy. Everything arrives fast with good tracking. this is probably the 5th order of mine getting various cable lenghts and tons of adapters so I can charge phones, game controlle... もっと見る
I love the concept of these magnetic chargers because they slow down the wear-and-tear on the charging ports of my devices. They do charge a little slower than the standard chargers sold by my wireles... もっと見る
These phone chargers are fast-charging, which is very handy for me if I need to charge my phone within an hour or two. Delivery did take a little over three weeks, hopefully my next order from Magn... もっと見る
3.8
ほぼ満足
233件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Order and send e mail is uk but they…
Order and send e mail is uk but they send me eu charger.
2025年9月17日
I'm A quadriplegic
I'm A quadriplegic & w no hand use it allows me to charge my Ultra Open as well as my tablet on my own. Mostly!
But it's a big help.
2025年9月17日
Never recieved my order.
2025年9月11日
Purchased one a few months ago and it…
Purchased one a few months ago and it suddenly stopped working. Got in touch with the company and it got replaced free of charge no quibbles no going back and forth. They replaced straight away and had it within a few days. 1st class service
2025年8月25日
Very good customer service
They mislabelled a parcel which resulted in my order being delivered to a completely wrong zip code. Giving 4 stars for the insanely good customer service who investigated the issue and offered to resend the item for free. They even let me opt for a refund since I've already re-ordered thru a local stockist. All this happened within a few hours, which in my previous experience, would take several days even to resolve from some other vendors. Docked a star off from the mislabelled parcel, made it up with good customer service.
2025年9月9日
自発的なレビュー
customer service
Good items. One of mine broke and true to their word it was replaced quickly once i had sent a photograph. Good customer service thank you
2025年9月2日
自発的なレビュー
Magna Link Ultra / Pro Failed units
efficient and effective response to query on failed Magna Link Ultra cable and Pro adaptor. Jonathan was great!
2025年8月3日
Great product and customer service
2025年8月23日
自発的なレビュー
Fantastic company
Fantastic company
Johnathan is very easygoing and understandable to talk to!
2025年8月23日
自発的なレビュー
Great product!
Good product information and pretty fast delivery. From the photos I thought my cable would actually glow in the dark though haha but the little light on the magnet part is helpful at night. The magnet could be a bit stronger though. Overall great product. Got the longer length which is just right. the little attachment to house the connectors is a genius idea!
2025年8月21日
They arrived promptly and are very…
They arrived promptly and are very quick charging cables.
2025年7月1日
Magnilink cable& adapters
Great product good price postage was very quick overall no problems very happy 5star saves having to have different cables
2025年8月4日
自発的なレビュー
Magnilink Universal Chargers からの回答
Thank you so much for the 5-star review!
We’re thrilled to hear you’re happy with your Magnilink setup — especially that it’s helping you simplify your charging life. That’s exactly what we designed it for!
Appreciate your support, and we’re always here if you need anything down the road. 😊
All the best,
This company blatantly scams you and I…
This company blatantly scams you and I will be taking action against them so they are held responsible. First of all, if you buy cables for this price you expect solid build quality, let me just say that they WILL break in the first couple of months because the metal connectors are held in by plastic clips. Secondly, if you think this doesn't matter because you got lifetime warranty you are mistaken, upon trying to get more cables you are completely ignored by their support. AVOID AT ALL COST.
2025年6月19日
自発的なレビュー
Magnilink Universal Chargers からの回答
Thank you for your feedback — even when it’s tough to read, we take all reviews seriously.
We’ve looked into your case and wanted to provide some clarity for others reading this as well:
✅ You initially purchased 3 cables.
✅ We’ve already processed 2 warranty replacements — and in total, shipped 5 cables to you at no extra cost.
We do stand behind the quality of our products, and while occasional issues can happen, our data shows that such a high rate of failure is unusual — which may suggest accidental misuse or other factors.
That said, we also understand frustration, and our warranty policy clearly states:
• The Lifetime Warranty applies to the first replacement.
• After that, the product is covered by our standard 1-year warranty
This helps us remain fair and sustainable as a small business, without the system being abused.
Despite this, we’re still willing to help and offer one final replacement, provided we receive strong evidence that the original item is no longer usable (photo/video of the damage and cable cut).
We’re not here to scam anyone — just to offer high-quality, innovative charging gear and take care of our customers. If you’re willing to work with us constructively, we’re here to resolve things the right way.
Best,
Jonathan
Great at 1st
They arrived on time, plugged the end bits into my phone, all worked great until you put your phone in your pocket, it's magnet picks tiny metal bits that are near impossible to remove so render the cables useless, do not buy!
2025年5月8日
自発的なレビュー
Magnilink Universal Chargers からの回答
Thanks for taking the time to share your experience — and we’re glad to hear everything worked great at first!
As you mentioned, our cables use strong, high-grade magnets for a secure connection — which is one of the main advantages of magnetic charging. However, one trade-off is that tiny metal particles (especially in dusty or industrial environments) can occasionally be attracted to the magnet.
This is a known limitation of all magnetic charging systems, not just ours.
🔧 If you’re working in an environment with fine metal debris, we recommend:
• Regularly cleaning the connector with a soft brush or tape.
• Avoiding leaving the magnetic tips exposed when not in use
For most users in everyday environments, this is not a major issue — but we understand that certain conditions may not be ideal for this type of product.
Best,
Jonathan
Great products at a great price
Fantastic customer service.
I had an issue with the delivery and they reshipped the cables and adapters to me immediately.
2025年5月8日
自発的なレビュー
Magnilink Universal Chargers からの回答
Thank you so much for the kind words!
We’re really glad we could sort out the delivery issue quickly for you — and even happier to hear you’re enjoying the products. Your support means a lot to our small team.
If you ever need anything else, you know where to find us. 🙌
Warm regards,
Jonathan
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