Maisonfigueras レビュー 158

Everything was perfect, I really recommend it. The bench is exactly the same that in the photo.

I really like this sofa, very comfortable and beautiful.

I filed a complaint with the Organization of Consumers and Users in Spain (OCU) and the refund has been resolved after 3 weeks, but I want to share my experience here to help other consumers:
I wanted to cancel an order an hour after placing it. I contacted customer service through various channels and waited for a response from the after-sales service. Initially, there seemed to be no issues with the cancellation according to their customer service accounts. However, they began asking me for reasons and ignoring my requests through other customer service numbers (Whatsapp).

The poor language skills, spelling mistakes, and unprofessional manners made me suspicious of unreliable practices, as their slow responses were always excuses that prevented the cancellation of the order, despite being within their own website's policies.

One can only think that either the information on their website about the products and orders, which they claim are custom-made by master craftsmen, is very incomplete and does not clearly inform the consumer, or they put many obstacles in the way of basic services.
Seeing the reviews found here, the problem seems worse: negative reviews suggest they are a dropshipping company; positive reviews follow a pattern where they all only review the same companies, all accused of the same fraudulent practices (based in Torrelavega as well, curious) and even banned by Trustpilot... Be careful.

Edit to respond:
You are lying. OCU has accepted the complaint with its lawyers because you were not complying with the cancellation policy that you have on the website, whose deadline was explicitly met and demonstrated.

Your terms and policies may be correct, but your actions are not. You made up things that were not explained anywhere on the website, something that must be explicit for the consumer's information at all times before placing the order. The reasons for cancellation according to consumer law do not have to be detailed because there is a right of withdrawal that I exercised. I recommend that if you have problems with this company, you use the services of the relevant consumer organization in your country, because they do have the power to intervene and file complaints for malpractice.

I see that some products (the one I ordered) have disappeared from the website. It's a shame not being able to enjoy the skill of the Shaolin Chinese craftman performing their magic.

When you do a clearance (in your case, perpetual), it is only for the stock you have in the warehouse. If you, as you say, **allegedly**, have to bear the costs of materials, production expenses, and so on, that's called market value, not clearance, and it's not the consumer's fault that you don't know how to run the business.

La información sobre envío es engañosa, porque, al menos en mi caso, aunque la "tienda" aparece como en España, era totalmente dropshipping. Entiendo que esa es la razón de las quejas sobre plazos de envío de otros clientes. Cancelé el pedido con relativa "facilidad" porque había usado PayPal y directamente lo reclamé con ellos. Una desilusión...

I ordered a sofá and it arrived perfectly, I had some questions about the order and costumer service assisted me and resolved my questions very kindly, I Will return to this store

very good quality furniture
I will buy again

I bought two chairs a few months ago and I hesitated to buy the matching Stool, my surprise was that when I decided to do it they were already sold out.I signed up to be notified as soon as there was stock thinking that I would no longer find it, but no, as soon as there was stock they contacted me and sent it to me. The quality of the service is incredible!

Mueble de calidad y rapidez en el envío, volveré a comprar

This company is a scam!!!
They have fake followers and fake comments. They lure in with ads on insta- you spend money and never get your order and nobody replies to you!! Don't buy from them

Do not buy from this company!!! I purchase a sofa sending a photo of the 3 seater sofa I wanted having seen it on Instagram. I waited from January to May 2024, they sent a two seater!!! When I contacted them to resolve the situation they were rude, dismissive and did not help at all. I lost 2 thousand 2 hundred euros. Very distressed.

Es imposible hacer seguimiento del envío, las fechas no se han cumplido, no dan explicaciones y nos piden que lo gestionemos con la empresa de transporte. Es una compra para nuestro negocio y verdaderamente dependemos de ello. Lo compramos con mucha ilusión y estamos muy decepcionadas.

Estamos súper disgustadas, compramos este sofá hace más de dos meses y todavía no nos llega, nos dicen que seamos nosotros quienes gestionemos la entrega, les escribimos todos los días. La verdad que un servicio que deja mucho que desear, una pena.

Nunca habia comprado en esta pagina, me la recomendaron unos amigos a traves de internet para comprar mobliario de diseño y calidad. Muy atentos a nuestras peticiones ademas de un servicio personalizado y de calidad.

Alright, picture this: it's March 31st, 2024, and I'm all excited to light up my life with a new Harley lamp from Maison Figueras. Fast forward two agonizing weeks to April 12th, and what do I have? A whole lot of nothing! No lamp, no updates—nada. So, I call up customer support to pull the plug on this debacle, and guess what? They hit me with a "too late, buddy" because apparently, the cancellation deadline has ghosted me just like their delivery promises.

Now here we are, it's May 3rd, and according to their "Order Tracker"—which is about as reliable as a chocolate teapot—my order hasn't even been picked up yet. Surprise, surprise. And to add insult to injury, my inbox has turned into a ghost town since April 25th; not a peep from Maison Figueras.

This isn't just the worst online shopping experience of my life; it's a masterclass in how not to run a business. I'm still here, lamp-less and ticked off, waiting for either my Harley light, my cash back, or just a darn reply.

Never again.

¡Fue una experiencia de compra excepcional! Esta página web superó todas mis expectativas. Navegar por su página fue muy fácil, pero no lo fue tanto decidirse entre tanta variedad de artículos. Mi pedido llegó en tiempo de entrega perfectamente embalado. Por supuesto, recomiendo esta tienda a todas aquellas personas que busquen transformar sus espacios con artículos de calidad y diferentes al resto.

Página sería con buen servicio y productos de calidad

A few days ago I received a work of art from your gallery and also a couple of chairs and a sofa.

I had to change the delivery address and your customer service helped me at the moment.

I am delighted with the exclusive pieces that I have bought in the store, I will repeat for sure.

Después de varias compras a través de su web puedo decir que tanto los productos como la atención al cliente son excelentes. Todo llegó en los plazos establecidos y estoy feliz con mis nuevas adquisiciones.
La recomiendo totalmente.

Super good quality , really happy with my purchase , I will order again