Maison Hotel レビュー 81

Maison Hotel からの回答

5日前

Chère Danielle,
Merci de nous avoir contactés et nous sommes désolés pour ce délai inattendu. Il est possible que l'un des articles de ta commande soit en pré-commande, ce qui peut allonger le délai d'expédition au-delà des 48h habituelles. Notre équipe va vérifier le statut de ta commande MH201999 et te recontactera très prochainement — pense à vérifier tes spams 😊. Tu peux aussi nous écrire directement à info@maisonh.com et nous ferons tout pour te donner une réponse rapide.

Toujours avec Love&Laugh <3
— L'équipe de Maison Hotel

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Dear Danielle,
Thank you for reaching out, and we're sorry for the unexpected delay. It's possible that one of the items in your order was a pre-order product, which can extend the usual 48h dispatch timeframe. Our team will look into your order MH201999 and get back to you very soon — please do check your spam folder just in case 😊. You're also very welcome to reach out directly at info@maisonh.com and we'll do our best to get you a quick update.

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

5日前

Chère Catherine,
Merci de nous avoir partagé ton expérience — nous sommes vraiment désolés que la robe ne t'ait pas convenu, et encore plus que le remboursement ne soit pas encore arrivé. Ce n'est pas acceptable et nous comprenons ta frustration. Notre équipe va te contacter directement à l'adresse email associée à ta commande — pense à vérifier tes spams 😊. Si tu ne reçois rien, n'hésite pas à nous écrire à info@maisonh.com en mentionnant ton numéro de commande. Nous allons nous assurer que tout soit résolu rapidement.

Toujours avec Love&Laugh <3
— L'équipe de Maison Hotel

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Dear Catherine,
Thank you for sharing your experience — we're truly sorry the dress didn't work out for you, and even more so that your refund hasn't come through yet. That's not the experience we want for you, and we take it seriously. Our customer care team will be reaching out to you directly at the email linked to your order — please do check your spam folder just in case 😊. If you don't hear from us, feel free to write to us at info@maisonh.com with your order number and we'll make sure everything is sorted as quickly as possible.

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

7日前

Dear Elena,
thank you so much – short and sweet, just like we like it! We are really pleased you had a great experience and hope to see you again soon.

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

7日前

Beste Astrid,
hartelijk dank voor uw mooie woorden! Het doet ons echt goed om te horen dat u tevreden bent met de levering, de materialen, de pasvorm én de verpakking. Daar steken we veel zorg in, en het is fijn om te weten dat dit zo wordt ervaren. We hopen u snel weer te mogen verwelkomen!

Altijd met Love&Laugh <3
— Het Maison Hotel Team

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Dear Astrid,
thank you so much for your kind words! We are really pleased to hear that you are happy with the delivery, the materials, the fit and the packaging. We put a lot of care into every detail, and it means a great deal to know that it comes through. We hope to welcome you back again soon!

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

7日前

Dear Kate,
thank you so much for taking the time to share this – it genuinely means a lot to us. We are thrilled to hear that our customer service team was able to help you so promptly and efficiently, and that everything was sorted out quickly. We will absolutely pass your kind words on to them! Experiences like yours are exactly what we strive for, and we look forward to seeing you again soon.

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

7日前

Liebe Marion,
vielen Dank für Ihr Feedback – und dafür, dass Sie uns schon so lange begleiten. Es überrascht uns sehr, dass Sie keine Antwort von unserem Kundenservice-Team erhalten haben, da dieses immer auf Anfragen antwortet. Bitte prüfen Sie auch Ihren Spam-Ordner. Es tut uns sehr leid, dass Ihre Bestellung nicht bei Ihnen angekommen ist – wir möchten unbedingt herausfinden, was passiert ist, und es für Sie in Ordnung bringen. Schreiben Sie uns bitte erneut an info@maisonh.com mit Ihrer Bestellnummer, und wir kümmern uns darum.

Immer mit Love&Laugh <3
— Das Maison Hotel Team

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Dear Marion,
thank you for your feedback – and for having been a loyal customer for so long. We find it strange that you haven't received a reply from our customer service team, as they always respond. Please do also check your spam folder just in case. We are truly sorry that your order never reached you, and we would very much like to investigate what happened and make it right. Please write to us again at info@maisonh.com with your order number, and we will take care of it.

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

2026年3月23日

Liebe Lena,
vielen Dank für deine wunderschönen Worte! Es freut uns sehr zu hören, dass die Lieferung schnell war und dass dir die Sachen gefallen. Solche Kommentare geben uns wirklich Energie, weiterzumachen.

Immer mit Love&Laugh <3
— Das Maison Hotel Team

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Dear Lena,
thank you so much for your lovely words! We're really glad to hear that the delivery was fast and that you love the pieces. Comments like yours truly keep us going.

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

2026年3月4日

Merci beaucoup pour votre message, et nous sommes vraiment désolés pour cette attente — nous comprenons à quel point cela peut être frustrant. Il est très important pour nous que tous les remboursements soient correctement traités, et nous souhaitons nous assurer que le vôtre soit résolu le plus rapidement possible, en cas de problème dans le processus avec REVER. Pourriez-vous nous écrire à info@maisonh.com avec votre numéro de commande afin que nous puissions faire un suivi personnalisé du cas ?
Nous vous remercions également pour vos mots sur nos pièces — cela nous touche beaucoup.

Toujours avec Love&Laugh <3
— L'équipe de Maison Hotel

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Thank you for your message, and we're truly sorry for the wait — we understand how frustrating this can be. It is very important to us that all refunds are properly processed, and we want to make sure yours is resolved as quickly as possible, in case there has been any issue with the REVER process. Could you please write to us at info@maisonh.com with your order number so we can follow up personally?
We also appreciate your kind words about our designgs — that means a lot to us.

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

2026年3月4日

Dear Michelle, thank you for sharing your experience so openly, and we're truly sorry for the frustration this has caused. We have a size guide on our website that may help guide you in choosing the right size for future orders: maisonh.com/pages/copy-of-size-guide-ss26. Our design team puts great care into the fitting process to ensure our garments are sized correctly. In any case, we take your comments on board and will use them to keep improving. We would really appreciate it if you could write to us at info@maisonh.com with your order number so we can follow up in detail and explore whether we can make an exception regarding the returns period.

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

2026年3月4日

Dear Sarah, thank you for your feedback, and we're truly sorry to hear that the shirt didn't meet your expectations. What you describe is not the standard we hold ourselves to, and we'd genuinely like to look into your case. We put great care into the selection of our materials and production processes, prioritising natural fabrics whenever possible, and comments like yours help us stay attentive and keep improving. Please don't hesitate to reach out at info@maisonh.com with your order number so we can find the best solution for you.

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

2026年3月4日

Dear Lucinda, thank you for bringing this to our attention, and we're truly sorry for the experience you've had. We want to resolve this for you as quickly as possible — it is very important to us that all orders and refunds are properly handled. Our team always responds to emails, so it's possible our reply ended up in your spam folder. Could you please check your spam folder and reach out to us at info@maisonh.com with your order number? We will look into this and make sure it gets sorted.

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

2026年3月4日

Dear Prem, thank you so much for your kind words! We're really glad the exchange process was smooth and that your new dress arrived so quickly. That's exactly the experience we want to offer every customer.

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

2026年3月4日 に更新

Vielen Dank für deine wunderschönen Worte — es freut uns sehr, dass der Zufallsfund so eine glückliche Entdeckung war! Und es ist toll zu hören, dass der Größenhinweis in der Artikelbeschreibung geholfen hat — genau dafür ist er da. Wir hoffen, dass dein neues Lieblingsteil noch viele schöne Momente begleitet.

Immer mit Love&Laugh <3
— Das Maison Hotel Team

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Thank you so much for your lovely words, Katja — we're really glad that a chance discovery turned into such a happy find! And it's great to hear that the sizing guidance in the product description was helpful — that's exactly what it's there for. We hope your new favourite piece brings you many wonderful moments.

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

2026年3月4日

Dear Louise, thank you for sharing your feedback, and we're truly sorry the experience was so frustrating. We put great care into the selection of our materials and production processes, prioritising natural fabrics whenever possible, and comments like yours help us stay attentive and keep improving. If you'd like to discuss your case further, please don't hesitate to reach out at info@maisonh.com with your order number.

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

2026年3月4日

Dear Kunde, thank you for bringing this to our attention — we're truly sorry to hear about your experience. What you describe is absolutely not the standard we hold ourselves to, and we'd really like to look into this in detail. Please contact us at info@maisonh.com with your order number so we can find the best solution for you.

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

2026年3月4日

Liebe Claudia, vielen Dank für deine netten Worte! Es freut uns sehr zu hören, dass der Rückgabeprozess trotz deines Wohnorts außerhalb der EU reibungslos und unkompliziert verlaufen ist. Wir sind immer bemüht, unseren Kundinnen — wo auch immer sie sich befinden — den bestmöglichen Service zu bieten.

Immer mit Love&Laugh <3
— Das Maison Hotel Team

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Dear Claudia, thank you so much for your kind words! We're really glad to hear that the return process was smooth and straightforward, even from outside the EU. We always strive to offer the best possible service to our customers, wherever they are.

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

2026年3月4日

Querida Esther, ¡muchas gracias por tus palabras! Nos alegra mucho saber que tanto la calidad y el diseño como el servicio han estado a la altura. Comentarios como el tuyo son los que nos inspiran para seguir adelante.
Siempre con Love&Laugh <3
— El equipo de Maison Hotel

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Dear Esther, thank you so much for your kind words! We're really glad to hear that the quality, design and service all hit the mark. Comments like yours are what keep us going.

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

2026年3月4日

Caro Angelo, grazie mille per le tue parole! Siamo davvero contenti che il cambio sia andato liscio e veloce. È esattamente l'esperienza che vogliamo offrire a tutti i nostri clienti.

Sempre con Love&Laugh <3
— Il team di Maison Hotel

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Dear Angelo, thank you so much for your kind words! We're really glad the exchange went smoothly and quickly. That's exactly the experience we want to offer all our customers.

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

2026年3月4日

Dear Yasmin, thank you for your feedback — we're glad the designs caught your eye. We're sorry to hear that the quality didn't live up to your expectations. We put great care into the selection of our materials and production processes, prioritising natural fabrics whenever possible. Comments like yours help us stay attentive and keep improving, and we genuinely appreciate you sharing them.

Always with Love&Laugh <3
— The Maison Hotel Team

Maison Hotel からの回答

2026年3月4日

Dear Lisa, thank you for bringing this to our attention, and we're truly sorry for the frustration this situation has caused. It is very important to us that all refunds are properly processed, and we want to make sure yours is resolved as quickly as possible, in case there has been any issue with the REVER exchange process. Please contact us directly at info@maisonh.com with your order number and we will look into this and make sure it gets sorted.

Always with Love&Laugh <3
— The Maison Hotel Team