Malbern Windows レビュー 

Had a new front door fitted today off Malbern.
Fantastic job by the lads, would 100% recommend the company.
Thanks to Wayne and Darren for sorting it out. 5⭐️

Everything was excellent, no issues, friendly, efficient service no sales pressure. Would definitely recommend.

I had a vision of how my bay window conversion would look, but Malbern surpassed it!
From sales (Phil) and the Surveyor consultation, to the guys (Josh & Brian) installing the Bay windows. They all did a fantastic job. I’m absolutely delighted.

Ordered a RAL pastel pink door from the brochure and was fitted RAL light pink door absolutely nothing alike in image to the door in the brochure, colour pot for touch ups they sent also RAL numbered light pink not RAL pastel pink, they have accepted no responsibility in misleading customers via the brochure there response was the manufacturer only supplies one colour pink, well surely the brochure should advertise the correct RAL colour name supplied by the manufacturer! Each colour is provided with a RAL number you clearly have not given the manufacturer the correct information and should accept your responsibility to your customers. I am now left with a door in a colour I did not order and will not accept it!, Update ..Resolution was to offer hundred pounds towards a spray painter, I must add this would only be given if I sign I am satisfied.

The workmen who came were very friendly and efficient.
Quality of goods supplied was good.
However we were told 4-6 weeks for instalation but it ended up being 4 months.

Just a big thank you to Malbern
Excellent product
Fitter Nial was prompt,very professional and did a fantastic fitting job, you didn’t know he had been he was that clean.
Will use again
Thanks to all
Sean

Completely and utterly incompetent, rude, abusive and arrogant. Over six month delay before starting the job, despite having a deposit, lied to about starting work and reasons for delay, wrong windows fitted, defective windows. I wouldnt use this company ever and I would advise anyone thinking of using this company to go anywhere else, they will be treated better,

Top notch both the install team and the office staff. Thank you so much for the instalation of my conservatory and extra thanks to Beth Wilson for all the help and support. RECOMMENDED company.

Hassle free from the beginning. Everyone from the company has been lovely and professional. The installers arrived on time and worked so efficiently, they got all the windows and doors changed in two mornings! They also cleaned up extremely well. The windows and doors are beautiful. Very very happy customers!

Can't thank malbern enough for being so understanding and the beautiful flowers what they sent to us.

Malbern windows recently replaced my Facias, Soffits, Windows, Doors.
Job well done
I would highly recommend the company
Very pleased.

Very professional staff, clean and tidy installation. Great job.

Malbern fitted our Windows 12 years ago, they have been faultless since which shows it pays to buy quality.

Excellent job from being to end. We had an insulated roof put on our conservatory which Malbern installed 20yrs ago. The workmanship then was excellent and the standard is still maintained today. The installers and the plasterer were really nice, polite and considerate and really worked hard creating an excellent job. We would recommend this company to anyone wanting a first class job.

Just had windows fitted throughout and the experience was really good. The lads who came to fit them were polite and answered any questions I had and the job they did was superb. I had modifications done to the property which meant that the house had some building work done. This was done so fast and with minimal disruption that I was very surprised and at the same time delighted. The quality of the product is good and the way the company has gone about quoting and carrying out the work was brilliant. Great set of lads too. an absolute pleasure to do business with. Cannot recommend more highly

I had to report my new door for remedial work & the response I received was positive.

Claire in the remedial department was great, & a pleasure to deal with.

The only problem I had with Malbern in general was the chain of communication and it’s timing. This area is in need of some work to improve.
Despite this, the Malbern employees are polite & knowledgeable, which makes all the difference for me.

James, the Engineer that came out to me, was great too! He was prepared to go that extra mile to ensure that all possible issues were covered before he left. He also explained EVERYTHING he was doing & why in a way that I could understand.

Both Claire & James invited me to contact them again should I experience any further issues.

So, all in all I do rate Malbern, which is why I had them do new doors & windows for my dad’s house too.

I didn’t want to reduce the star rating solely for the communication issue, 5* is fair for the overall services received.
However, If I could rate individual services within the company then ‘communication’ would receive ‘requires improvement’ & ‘customer services’ would receive an easy ‘outstanding’.

On a side note, when I originally had my door installed, I had an issue with the Builder that came to put a lintel in above my door.

HOLD ON GUYS!! Before deciding not to use Malbern, please bear in mind that the Builders they use are ‘outside contractors’ & do not represent the works carried out by actual Malbern employees in its entirety.

However, I would recommend, & hope, that Malbern make better selections of Builders to contract work out to in the future.

When I had Malbern do my dad’s it was a deal breaker that the builder I had problems with was NOT to attend my dad’s house under any circumstances.
This was honoured by Malbern after I explained the position.

I would rate my original Builder as ‘failure’, but the builder that came to put his work right would be rated ‘outstanding’. Hence why I requested him personally to install my dad’s lintel.

I sincerely hope this helps people decide when choosing a company to use.

The fact is, you get problems with all types of businesses, for all different reasons. It basically comes down to how they treat you IF a problem arises, and how they resolve those issues that counts. Malbern do this exceptionally well!
Despite the issues I experienced, I wouldn’t hesitate in recommending Malbern to anybody, and would have them back myself should I decide on any future works.

Malbern recently built us a large conservatory and a garden room. This was a massive job involving levelling a terraced garden and putting in retaining walls in addition to the conservatory and garden room construction. They did a fantastic job, all the work was done to a high standard and any snags were quickly dealt with.

The composite door fitted is bowed like a banana and scratched. The fitting team broke the alarm sensor around the door when fitting and requesting a simple window key for the replacement window installed, is clearly not possible because the correct key has still not been received. Despite chasing several times, we are still unclear as to what is happening to rectify the issues as nobody in installations returns our calls. We are now are the stage of disputing the monies paid with the bank as the original installation was nearly three months ago …. Save yourselves the hassle and avoid this company, use somebody reputable who cares about the customer.

My experience with this company has, without doubt, left me feeling that they are possibly the worst company I have ever dealt with.
I run a business that has hundreds of customers that require a high degree of customer service, honesty, quality and integrity. I can say without doubt, Malbern possess none of these.

I will keep my experience brief:
They replaced a downstairs window with a bay window.
Replaced the front door and 2 bedroom windows.

Everything they did, had to replaced due to bad workmanship.
The bay window was fitted incorrectly and out of square. We didn't realise until we wanted blinds fitting and nothing was level.
They had also trimmed excessive plastic off all the frames (which were grey), exposing a ragged white edge on the bottom of all the frames.
When they came on the third visit, the owner agreed to replace all the windows.

Now onto the door.
The fitters broke the lower sill when installing this. We noticed later and they came and replaced it.
After a couple of months we were having difficulty closing the door. A fitter came and adjusted it. This happened again and a different fitter removed the lower of the 3 latches and said it needed a new one. Yet another fitter came to install a new one and we were told the complete door and frame had been fitted incorrectly and needed removing and re fitting.

This was eventually done and by this time we were having problems with the lock. Sometimes when using the key to get in, it just turned continually without unlocking. A fitter called and said it was because we were using keys we had, had cut.
It turns out this wasn't the case and a new lock was needed and the door still wouldn't close properly.

This is the final straw. I have been left with a door I can't open with a key and won't close properly. 2 Appointments have been missed to rectify this with no phone calls to explain why. Atrocious customer service from start to finish.

Now we have had a new lock fitted by someone else and the door adjusted.

Malbern do not keep appointments, their workmanship is of a poor standard, and if you have any issues you will regret ever using them.

We are over the moon with our new doors, windows and conservatory they look awesome and the house is so much warmer with less road noise too. The quality of the products are great and so has been the service. Joe was extremely helpful and friendly at the start of it all, helped us pick the right options, didn't force the most expensive option to us just because (like other firms have), he suggested where we could save and where it was worth spending the extra and he was right! The lads that did the work where lovely too, and worked really hard, I'm not sure any of them stopped all day and very tidy too. Hardly anything for me to clean up afterwards. Great work all round! Thank you all!