First time trying Malenzo, will definitely purchase again. The merino wool is lovely and fine, and the item was very well finished. Customer service is very responsive and delivery was quick too. Noth... もっと見る
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Purchased a long sleeve polo which was unfortunately too small so had to return. This is where the problems start. Been 2 weeks now and still no refund or response from Malenzo. Shame because the qual... もっと見る
I’ve bought 4 tops from malenzo, with the quality blowing me away each time due to the fit an the quality of the material! I’ve paid high end retail prices for knitwear from places such as Luca Falcon... もっと見る
企業が回答しました
*Highest quality knitwear that’s quite clearly had many hours of design work put into it. Luxury products that fit even better than expected and at competitive prices. *First class customer ser... もっと見る
企業が回答しました
企業情報
当該企業による記述
Clothing Brand. Smart Casual Menswear. Fitted. Affordable. Luxury.
連絡先
Malenzo Ltd. 4 Alder Close, L34 2SN, Liverpool, 英国
- info@malenzo.co.uk
- malenzoknitwear.com
4.7
優良
152件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Although I ordered the wrong size
Although I ordered the wrong size, service and speed of return were all 5 Star !
2021年10月16日
Above and beyond!
Bought the Varenna polo in light sand! Spoke to James as slight problem with delivery which was not his fault and he sorted ASAP! His communication and effort to please was something I’ve not experienced before! Off a small problem like this he’s actually sent me the navy Varenna as well! Like I say above and beyond and exceptional quality product!!! I love this!!! The service and aftercare of Malenzo and James, Is second to none! Outstanding! Thanks again James!!!
2021年10月13日
Malenzo からの回答
Hi Nathan,
Thank you very much for taking the time to leave such a great review!
We really appreciate it and we're glad you had a great experience. We’re always trying to go above and beyond in our customer service so we are so happy even though the delivery was a day late (we paid for next day but Royal Mail had some staff off sick in your area) we could see you had been let down so we’re glad out gift to you to apologise for the inconvenience was well received.
Thank you so much for the kind words about the product, customer service and overall experience. It makes our day to hear that.
We look forward to speaking to you again soon!
James
Have bought the Florence polo and the…
Have bought the Florence polo and the new Varenna polo. Both fit me unbelievably well and it feels like top quality stuff. 10/10
2021年9月30日
自発的なレビュー
Malenzo からの回答
Hi Alex,
Thank you very much for taking the time to leave such a great review.
We really appreciate it and we're glad you had a great experience and love the product so much.
We look forward to speaking to you again soon!
Thanks
James
This shirt is very comfortable
This shirt is very comfortable. The neck was a little tight at first but feels fine now. I’m not a large person so the length is long but I wear it tucked into my trousers anyway. I’m 5’6” 38 inch chest and bought a size S.
2021年9月15日
Malenzo からの回答
Hi,
Thank you for taking the time to leave a 5 star review, we really appreciate it.
We’re glad your order got to you quickly in the U.S.A. The neck is meant to be fitted so we’re glad this feels fine on you. Also, we welcome all feedback about the garments so the length being slightly long for a 5”6 gentleman is great feedback for us, we are looking to expand to size xs in the coming months so this may be a slightly better fit length wise.
We’re really glad you love your new t-shirt and can’t wait to speak to you again soon!
Take care
James
Very good quality polo and top customer…
Very good quality polo and top customer service / communication! Will be returning 👏🏼😃
2021年9月9日
自発的なレビュー
Malenzo からの回答
Hi Tommy,
Thanks so much for taking the time out to write us such a great review!
We’re really glad you like your new top and enjoyed talking to us!
We look forward to speaking to you again soon.
Take care
James
Fully recommended
Amazing service, package delivered straight away. The quality of the goods is great. Will definitely be ordering again.
2021年9月2日
Malenzo からの回答
Hi Elizabeth,
Thank you so much for taking the time to leave such a great review!
We’re so glad you like your items and we met your expectations.
We look forward to seeing you again
Thanks
James
Fab service and quality
2021年8月26日
Malenzo からの回答
Hi Rebecca,
Thank you for taking the time to leave such a great review, we really appreciate it and look forward to speaking to you again soon!
Thanks
James
Lovely top
Lovely top, only down point I did ask for the del address to be changed and it was confirmed that it would be then still delivered to the wrong address. It was my parents house so no harm done but could have been a pain if address hasn’t been changed as promised.
2021年8月18日
Malenzo からの回答
Hi Dan,
Thank you for taking the time to leave us a 5 star review, we really appreciate it and are glad you like your top!
That is very strange regarding the delivery address being changed as we did change it for you then emailed you confirmation that we changed it to the right address, you confirmed it was, so we thought it was job done. The only thing i can think of is maybe it updated on our end but didn't update on the side of the Royal Mail which we can only apologise for.
We're glad it didn't cause too much inconvience as the original address was your parents but none the less this it is still a small inconvience so we have just refunded you 10% of your order as a form of apology.
We hope you have a great week and look forward to speaking to you again soon!
James
5 stars
Ordered one day, received the next. Everything about the service and company were top class. Will be shopping here again
2021年8月18日
Malenzo からの回答
Hi Matthew,
Thank you for taking the time to leave such a great review!
We're glad you had a great experience which included exchanging you item for the size up.
We can't wait to speak to you again soon!
James
Malenzo からの回答
Hi Aiden,
Thank you very much for taking the time to leave a 5 star review.
We really appreciate it and we're glad you had a great experience.
We look forward to speaking to you again soon!
James
Malenzo Knitwear 5*****
*Highest quality knitwear that’s quite clearly had many hours of design work put into it. Luxury products that fit even better than expected and at competitive prices.
*First class customer service. Always on hand and happy answering all questions, offering advice and in general going the extra mile to ensure customer satisfaction.
*Expertly package products; sleek, cool and delivered promptly as promised.
Verdict: 10/10 and would highly recommend. Brilliant brand.
2021年7月7日
自発的なレビュー
Malenzo からの回答
Hi Jack,
What an amazing review that is!
Thank you for taking the time to leave such great feedback, we really appreciate it.
Thanks for you orders so far, we look forward to speaking to you again soon!
James
Malenzo からの回答
Hi Anthony,
Thank you very much for taking the time to leave a 5 star review.
We really appreciate it and we're glad you had a great experience.
We look forward to speaking to you again soon!
James
Malenzo knitwear
The product I received was unbelievable. The quality of the top was first class. I can tell a lot of time and effort has gone in to get this product right. Will be definitely shopping with this malenzo company again.
2021年4月4日
自発的なレビュー
Malenzo からの回答
Hi Daniel,
Thank you for leaving such kind feedback, it makes our day!
We're very happy that you're happy with the product you ordered, like you said a lot of time and effort has gone in to making our garments perfect so we're glad its met your standards.
We look forward to speaking to you again soon!
James
10/10 Product AND Service!!!!
What a product and what a service! The guys at Malenzo really know their stuff about fabrics and fit, but also their service is incredible! The delivery was quick, came nicely packaged in a stylish zip bag with a paper wrap and a sticker on, Lovely touch!
I even had a query and messaged the instagram page and the response was rapid! Highly Reccommend
2021年3月25日
自発的なレビュー
Malenzo からの回答
Hi Jack,
Thank you for taking the time to leave such a great review.
We aim to give our customers the best service from speaking to us, the delivery, the product itself and even down to the finer things like the packaging. We're glad we matched your standards on all fronts.
We look forward to speaking to you again soon Jack!
James
Clothes are good quality and good service
Clothes are good quality, fit and unreal colour range. Great customer service as they let me know when my size was back in stock.
2021年3月10日
自発的なレビュー
Malenzo からの回答
Hi Ben,
Hope you are well!
Thank you very much for taking the time to leave such a great review, we really appreciate it.
We're glad you like the items you bought, and we always try to go above and beyond with our customer service so we are very glad you've had a good experience with us.
We can't wait to speak to you again soon Ben!
James
Excellent service and brilliant quality…
Excellent service and brilliant quality of tops, will definitely be using again soon.
2021年2月13日
Malenzo からの回答
Hi Joe,
Thanks for taking the time to leave such a great review, we really appreciate it!
We’re glad you like your tops and we look forward to seeing you again soon.
Kind regards
James
Malenzo
Brilliant product
The fit and material of the clothes are brilliant. Would highly recommend.
2021年2月12日
自発的なレビュー
Malenzo からの回答
Hi Alex,
Thank you for taking the time to leave such a great review, we really appreciate it!
We look forward to seeing you again soon.
Kind regards
James
Malenzo
Incredible quality and customer service
Bought as a gift for my boyfriend who loved it! Luxury quality and when I had to exchange for a different size the customer service was incredibly quick and efficient. Look forward to buying from here again.
2021年2月11日
自発的なレビュー
Malenzo からの回答
Hi Venetia,
Thank you for leaving such a great review!
We’re glad we met your standards when asking for an exchange and also very happy that your boyfriend loves his new garment.
We can’t wait to see you again soon!
Kind regards
James
Malenzo
Malenzo からの回答
Hi Matthew,
Thank you for taking the time to leave a review and we really appreciate the kind words!
We’re glad you like your new Malenzos and can’t wait to see you again soon.
Kind regards
James
Malenzo
Malenzo からの回答
Hi Adam,
Thank you for taking the time to leave such a great review, we really appreciate it!
Really glad you like your new Malenzo garments and we hope to see you again soon.
Kind regards
James
Malenzo
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