service was ok, the courier company DPD lied about not being able to deliver on several occasions. eventually delivered it 2 days late, they did not put a return label in the box so it delayed sending... もっと見る
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I hired the suite for an event, but the date was pushed back by a week. After sending a quick message, Sebastian was really helpful and arranged for the hire to be extended with just a small addition... もっと見る
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Amazing experience. Great suit. Even better customer service. I was late to return my suit because of an airline and they waived the fee for me. Legends
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I needed a suit for a Casino Royal - themed ball. Suitor had several suitable suits for hire at a reasonable price. The process to hire the suit was simple and efficient. The suit arrived as described... もっと見る
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企業情報
当該企業による記述
Suitor is a modern suit hire company reshaping the way people rent and buy formalwear across Australia, New Zealand and the UK. With tens of thousands of happy customers, we’re proud to be making suit hire simple, reliable and stylish for every occasion. We deliver high-quality wool suits and tuxedos directly to your door with the convenience of next-day delivery, free returns, and our exclusive Fit Guarantee. Every hire also includes the option of a backup suit — an extra size of jacket and trousers sent alongside your main order. This gives you complete peace of mind, ensuring you have the perfect fit ready for your event without the stress of last-minute changes. Unlike traditional hire shops, Suitor is 100% online, offering a faster, more flexible and stress-free experience. From browsing our curated collection to delivery and dry cleaning, the process is seamless. And if you’d prefer to own your look, we also offer purchase options on selected suits — giving you the flexibility to hire for one event or buy to keep. From weddings, black-tie galas and graduations to corporate functions, formals and special occasions, Suitor helps every customer look sharp and feel confident. With a growing community across three countries, we’re focused on combining convenience with uncompromising quality. As a Shark Tank-backed business, Suitor is trusted to deliver style, confidence and peace of mind — making modern suit hire effortless.
連絡先
4.6
優良
47件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing experience
Amazing experience. Great suit. Even better customer service.
I was late to return my suit because of an airline and they waived the fee for me. Legends
2026年3月31日
自発的なレビュー
Suitor からの回答
Hello Tom! Thank you for the amazing feedback. We’re really pleased to hear you had such a great experience and were happy with both the suit and the service. We’re glad we could help make things a bit easier for you. We truly appreciate your kind words!
service was ok
service was ok, the courier company DPD lied about not being able to deliver on several occasions. eventually delivered it 2 days late, they did not put a return label in the box so it delayed sending it back, but they still want to charge me a late fee. they also got the shirt size completely wrong and i had to go out and buy one.
2026年3月19日
自発的なレビュー
Suitor からの回答
Hi Phil,
Thanks for your feedback.
You selected a delivery date of 18 March. To ensure this was met, we dispatched your order early, and it was onboard with DPD for delivery on 17 March. You then updated the delivery date via DPD’s portal to the 18th, in line with your selected date.
When the parcel went out for delivery on the 18th, DPD were unfortunately unable to complete delivery as the shipping label had been damaged in transit. To resolve this as quickly as possible, we upgraded your delivery to a before 12pm service on 19 March, when it was successfully delivered.
In relation to the shirt, only one size is included per order, and a 3XL was selected at checkout.
Regarding your return, no late fees have been charged and indeed a return label was included in your order which you ended up using to return. We can see your order was returned on 27 March, and we also provided an additional day as a gesture of goodwill.
We understand this experience was impacted by the courier issue, but we did take steps to ensure you received your order as quickly as possible.
Please let us know if there is anything else we can help with.
Regards, Suitor
I hired the suite for an event
I hired the suite for an event, but the date was pushed back by a week. After sending a quick message, Sebastian was really helpful and arranged for the hire to be extended with just a small additional charge. The suite was delivered quickly, and after giving some feedback on sizing it fit perfectly.
Really happy with the service and will happily use them again.
2026年3月19日
自発的なレビュー
Suitor からの回答
Hello! Thank you for sharing your experience. We’re really pleased we could help accommodate the date change and get everything adjusted for you quickly. It’s great to hear the sizing worked out perfectly after your feedback and that the suit arrived in good time. We truly appreciate your kind words and look forward to suiting you up again in the future.
Consistently awesome
Just a consistently great product and service. Have used Suitor multiple times, and the quality of their suits and customer service is always flawless. Just can’t go wrong!
2026年3月6日
自発的なレビュー
Suitor からの回答
Hi George! Thank you for your ongoing support. We’re really pleased to hear that each experience with us has been a positive one. It’s wonderful to know you’ve been consistently happy with both the quality of our suits and the service from our team. We truly appreciate your loyalty and look forward to assisting you again in the future.
Excellent service
Excellent service with brilliant quality tux provided. Super easy to send back too and were excellent when I forgot to return the shirt. Highly recommended for both product and customer service. Thank you
2026年3月10日
自発的なレビュー
Suitor からの回答
Hello, Alex! Thank you for the wonderful feedback. We’re really pleased to hear you were happy with the quality of the tux and that the return process was easy for you. It’s also great to know our team could help when the shirt was missed in the return. We truly appreciate your recommendation and kind words.
Excellent Service and Perfect Fit
I needed a pink suit for a wedding as part of the bridal party. Suitor was very quick to respond to my questions about sizing and gave great advice regarding their optional add-on for the next size up or down.
The suit arrived well in advance of the date I provided, and the initial sizing was excellent, so I didn’t need to wear the size up. Both suit options arrived clean and with no odor.
The return process was also easy and stress-free.
2026年3月9日
自発的なレビュー
Suitor からの回答
Hi Dane, thank you for your lovely review. We’re delighted to hear the suit arrived well in advance and that the sizing worked out perfectly for you. It’s great to know the backup option provided some extra reassurance and that everything arrived in excellent condition. We’re also pleased the return process was simple and stress free. Thank you again for your kind words and support.
Perfect for my Casino Royal themed ball
I needed a suit for a Casino Royal - themed ball. Suitor had several suitable suits for hire at a reasonable price. The process to hire the suit was simple and efficient. The suit arrived as described and delivery was as expected. The suit itself was classically fitted and comfortable. I had several compliments on its quality and finish. The return process was faultless and I was given text updates to confirm its safe return. I would recommend Suitor to my friends and family and will use them again when I need to hire a suit for a formal function.
2026年3月7日
自発的なレビュー
Suitor からの回答
Hello Ali, thank you for such a wonderful review. We’re delighted to hear the suit was perfect for your Casino Royale themed ball and that the whole process, from ordering to return, was smooth and straightforward. It’s great to know the fit and quality stood out and that you received plenty of compliments on the night. We truly appreciate your recommendation and look forward to helping you again for your next formal event.
Good service
After submitting my usual sizing I was advised by Sebastian an alternative sizing per the weight and height that I had filled out. The adjustments fit like a dream and look very smart. There was a delay in the delivery per issues with DPD and I was nervous that it wouldn’t deliver in time. Sebastian was instant in communication making sure that I would get the tux delivered in time, monitoring the situation with DPD.
Notably attentive and good service, much appreciated. Tux looks great.
2026年3月5日
自発的なレビュー
Suitor からの回答
Hi Richard, thank you for sharing your experience. We’re really pleased to hear the sizing recommendation worked out so well and that the tux fit perfectly. It’s also great to know Sebastian was able to keep you updated and support you while the delivery delay was being resolved. We truly appreciate your kind words and are glad everything arrived in time for your event.
Wonderful
Ordered a beautiful red suit, reduced in a sale, which arrived astonishingly quickly. Had one slight query and received remarkably swift, extremely helpful customer service. Delighted – just outstanding service.
2026年1月27日
自発的なレビュー
Suitor からの回答
Hi Simon, thank you so much for your wonderful feedback. We’re delighted to hear you were pleased with the suit and that it arrived so quickly. It’s great to know our team could assist promptly with your query and make the experience a positive one. We truly appreciate your kind words and support.
Fast customer help
2026年2月11日
自発的なレビュー
Suitor からの回答
Hello, Veronika! Thank you for the great feedback. We’re pleased to hear our team was able to assist you quickly. Providing prompt and helpful support is always a priority for us, so it’s lovely to know that it came through in your experience.
Incredible customer service
Incredible customer service over live chat. Unfortunately, had to cancel my order as wedding attire plan changed. Spoke to Ezekiel who not only resolved my issue immediately but as a gesture of goodwill only charged me £5 cancellation after my email was not picked up within the correct time window. Would recommend Suitor and I'll use them again in the future.
2026年2月2日
自発的なレビュー
Suitor からの回答
Hi Rob, thank you for sharing your experience. While we’re sorry you weren’t able to go ahead with the order, we’re really pleased to hear that Ezekiel was able to resolve everything quickly and fairly for you. We appreciate your understanding and kind words, and we’d be more than happy to help when you need us in the future.
The Best Place to Hire a Suit
Suitor provided the best service I could have imagined. I was late in hiring the suit allowing only 2 days to get to me which required delivery to a separate state, and I was so worried I wouldn't get it on time. It looked like there may have been an issue due to my rural location, however, the team contacted me and arranged for me to pick it up from an outlet where customers aren't usually allowed to pick up parcels.
The opportunity to pay a small fee to receive another Jacket and pair of Trousers in case the sizing was wrong was worth it - but not needed. I also hired shoes, and a shirt! Everything was in perfect and did not look used! Certainly recommended!
2026年1月21日
自発的なレビュー
Suitor からの回答
Hi Janice, thank you for such a detailed and thoughtful review. We’re really pleased we could help put your mind at ease and make sure everything arrived in time, especially with the tight turnaround and rural delivery. It’s great to hear the backup sizing option gave you confidence, even though the original fit was spot on, and that you were happy with the full outfit. We truly appreciate the recommendation and are delighted you had such a positive experience with us.
Thank you Suitor
Thank you Suitor! Great service ordering the suit arrived well before time and everything fitted well with no dramas at all. Ezekiel was great to get into contact with as there was a delay having a public holiday in NZ.
Cheers again Ezekeil
2026年1月26日
自発的なレビュー
Suitor からの回答
We appreciate the amazing feedback you've given. We’re delighted to hear everything arrived well ahead of time and that the fit was spot on. It’s great to know Ezekiel was able to assist and keep things running smoothly. Thank you for taking the time to share your experience!
Impeccable service from start to…
Impeccable service from start to finish. I can’t recommend the team at Suitor highly enough. I had to make a few last-minute changes to my order and Ezekiel handled everything swiftly and professionally. Especially impressive given it’s the festive period. Absolutely 5-star service. Thanks guys
2025年12月23日
自発的なレビュー
Suitor からの回答
Hi Darren, thank you for the fantastic feedback. We’re delighted to hear you had such a smooth experience, even with last-minute changes. Ezekiel will be pleased to know his support made a difference, especially during such a busy festive period. We really appreciate your recommendation and five-star rating. Happy Holiday!
Suitor からの回答
Hi Christian, thank you so much for the five star review! We’re really pleased to hear you found everything easy to use and that our team made a great impression. We truly appreciate your support!
All's well that ends well...
Purchased a suit for an event. Didn't quite get the right size. Returned the order and subsequently placed a completely separate order for a different package of suit. Had a few teething issues but these were all sorted out - thank you.
Suit quality in itself was good, comfortable to wear and suitable for the event.
2025年12月11日
自発的なレビュー
Suitor からの回答
Hi Tom, thank you for taking the time to share your experience. We’re pleased to hear that, despite the initial sizing and ordering hiccups, everything was resolved in the end. It’s great to know the suit was comfortable, good quality, and worked well for your event. We really appreciate your patience and your feedback.
I want to write to say thank you Suitor…
I want to write to say thank you Suitor for your customer service after I left a piece of clothing in another city and had to retrieve it by post from the Hotel.
I was skeptical about the method of your suit hire (I'm old school) but it fit me well and I had a good time wearing it, too.
2025年11月29日
自発的なレビュー
Suitor からの回答
Hi Tony, thank you for taking the time to share this. We are really pleased to hear everything worked out smoothly with retrieving your item from the hotel, and that our team could assist along the way. It is great to know the suit fit you well and that you enjoyed wearing it, even if the process felt a bit new at first. We truly appreciate your kind words.
What an amazing service for an amazing price
What an amazing service. I was stressing so much about picking the perfect suit for my daughters wedding, then getting it tailored to fit and all that extra cost.
Then I found Suitor. The ease of picking a suit, the option to have extra sizes arrive so you can mix and match for the perfect fit, and all for an amazing price.
This was no stress, and perfect.
Thank you 'Suitor'.
2025年11月29日
自発的なレビュー
Suitor からの回答
Hi Peter, thank you very much for your thoughtful review. We are delighted to hear that we were able to take the stress out of choosing the right suit for your daughter’s wedding. It is wonderful to know that the ability to order extra sizes helped you achieve the ideal fit without the added complication or cost of tailoring. We truly appreciate your kind words and are glad the whole experience felt straightforward and worry free.
Suit Hire Made Easy
I had planned to drop into a formal wear shop to collect a suit for the event, but they’re not as common as they used to be. My co-host suggested I try Suitor instead.
I looked them up online, found exactly what I needed, and 24 hours later the suit arrived at my door — and it fitted perfectly. I even took the $10 option for a second suit, just in case I had my measurements wrong, but the first one was spot-on.
Great job, Suitor!
2025年11月27日
自発的なレビュー
Suitor からの回答
Hi Wayne, thank you for sharing your experience. We are so pleased to hear that everything worked out smoothly and that the suit arrived within 24 hours and fit perfectly. It is great to know the backup option gave you peace of mind, even though the first suit was already spot on. We really appreciate the kind words!
After a slight mix up with address
After a slight mix up with address, the company went above and beyond at such short notice to get it reordered and delivered within 24 hours! Would 100% use again
2025年11月15日
自発的なレビュー
Suitor からの回答
Hi Matt, thank you for your wonderful feedback. We’re really glad we were able to get everything turned around quickly for you. It’s great to know the replacement arrived in time and that you’d choose to use us again. We truly appreciate it!
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