MALL.HRレビュー 

Ordered few items worth 550kn, they delivered items to the wrong address. They don’t want to deal with this issue themselves but told me to contact DPD??? As I didn’t get any support I contacted DPD only to find out mall.hr gave DPD the wrong address, address that wasn’t on my account. Tried to get in touch with mall.hr but no one is answering to my emails. Bunch of crooks should be avoided at all costs.

Absolutely the worst webshop in the region. Communication with customer service incredibly slow, return process unnecessarily complicated, refusing to process the refund the same way the payment was processed (will not refund money on your credit card, insisting on a bank transfer instead)

When you are placing your order you can choose the delivery date. Once you pay, you receive a confirmation e-mail with the details of your payment and the delivery date you chose, but now it is called the dispatch date. Delivery and dispatch are two different words. This is a deliberate misleading. And then, when you immediately cancel your order, you don't receive any confirmation e-mail. You have to call them. Then you get an e-mail in which, again misleadingly, says your item has already been picked up by the delivery service. A blatant lie. And the refund was not done within the promised time frame.

Kasne sa isporukom tjednima, ne odgovaraju na upite, kad ih se konačno uspije kontaktirati nemaju pojma zašto još nisu poslali. Govore da će saznati i javiti, pa ne javljaju i tako u krug.

Ordered and paid in advance for something a week before Christmas, but never received the item. Sent numerous emails to MALL.hr to which I had to wait around 10 days for a reply (and maybe even longer if I did not call them). After I got a response they told me that the item was returned to them by the postal service for unknown reasons and that I will be given a full refund. It has been a MONTH since I ordered the item and I am still waiting for my refund. Terrible experience and terrible customer service.

They took my money for something they didn't have on stock. They were obliged to deliver it (I have even extended them the deadline) but they insisted (and in very rude and unprofessional way) that they'll return my money which I didn't want. After I've reported this to market inspection, they delivered what was contracted.
Also, the reviews on their site are moderated (censored), so no bad reviews there.