The whole process from start to conclusion was simple and straitforward. Instruction were clear, and ensured that confidence in the outcome was secure.
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Good service in the end few hiccups at the beginning couldn't send money to my bank account but got cheque via post quite quickly!
After taking 4 months previously to get the first half of MY money out (see previous review), I am now trying to get the rest of my money out. I thought this would be simple, all the forms are compl... ãã£ãšèŠã
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While it took over 1.5 hours on the phone to complete the outcome was swift and took account of the reason for the withdrawl. As I was asked to complain about the length of time it took, a few days la... ãã£ãšèŠã
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Weâre a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, weâve sought to bring wealth within reach of as many people as possible by helping them access our products. Today weâre part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customersâ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
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BN15 8GB, LANCING, è±åœ
- 0800 000 000
- mandg.com/pru
4.0
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Issuing of P60's
You patiently and carefully got there in the end, but a clearer initial notification with all policy numbers quoted would have avoided my misunderstanding.
2026幎3æ18æ¥
Pru UK ããã®åç
Hi Lee, thank you for taking the time to leave your review and we appreciate your feedback. We'll follow this up with our customer service team to identify where improvements can be made.
Should you need anything more, please get in touch again. Many thanks
Dealt with withdrawal of funds quicklyâŠ
Dealt with withdrawal of funds quickly and effectively.
2026幎5æ14æ¥
Prudential in name and action. first classClear and helpful representative
Clear and helpful representative
2026幎5æ21æ¥
Thank you for everything
2026幎5æ29æ¥
Be very careful of these people seems they will do anything to keep your money !!! Up date Nothing they rang me then hung up !!! Terrible company I feel for people with large sums of money ð¡ð¡
Absolutely awful company they told me my pot had a bankruptcy order on it !! I contacted my bankruptcy company who told me they had heard nothing from prudential and there is no such order !!
Still nothing they give this email and then do nothing just to look good on here. Absolute thieving scum !!!!
2026幎5æ29æ¥
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Pru UK ããã®åç
Hi Tim, we're concerned to hear about your recent experience in engaging with us, and for the worry and frustration this has caused.
We'd like to follow up on this, and to allow us to do so, please could you email our team at social@prudential.co.uk with your plan number. We look forward to hearing from you and helping to resolve matters for you. Many thanks
Really pleased Pru managed to hold ontoâŠ
Really pleased Pru managed to hold onto my policy when I completely forgot about updating my address. Managed to track me down and looked after my policy for years
2026幎3æ24æ¥
Pru UK ããã®åç
Hi, it's great to hear we were able to reunite you with your policy. Thank you for taking the time to leave your review and please let us know if there's anything more you need. Many thanks
The company at present is doing well
The company at present is doing well . It is my experience from many years ago which was poor in that they did not fully explain the tax implications of these policies on withdrawl
2026幎5æ1æ¥
Prompt reply following an issue withâŠ
Prompt reply following an issue with regard to my pension. Awaiting the next step now.
2026幎5æ10æ¥
Pru UK ããã®åç
Hi Lozzie, thank you for taking the time to leave your review, and we're pleased to hear your issue was responded to promptly, with further contact to be made. If there's anything else we can help with, please let us know. Many thanks
The Company took a while to answer aâŠ
The Company took a while to answer a straightforward query and then gave a negative answer, without suggesting an alternative.
2026幎5æ24æ¥
Pru UK ããã®åç
Hi Keith, we appreciate your feedback and we're sorry we couldn't resolve your query promptly, or offer an alternative.
We'd like to review your experience in more detail and if you're happy to, please email us at social@prudential.co.uk with further details, including your plan number. Many thanks
Survey too much! And can't remember the date And how can Antone make a date input field so weird?
I got rtayerb bored with the over-complexity of the survey
2026幎5æ10æ¥
ZERO STARS
If I could do zero I would - I have been trying to transfer my pension for nearly 2 months - they have made it difficult at every turn - I've supplied information, emails, messages. None of these things they need legally as I have had no such problems with other companies. AVOID at all costs - impossible to work with.
2026幎5æ22æ¥
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Pru UK ããã®åç
Hi Victoria, we're sorry to hear about your experience in transferring your pension, and for the frustration this is causing. We'd like to help, and if you could email us at social@prudential.co.uk with your plan number and preferred contact details, we'll arrange for our customer service team to get in touch. Many thanks
Easy to deal with and the advice IâŠ
Easy to deal with and the advice I received was just what I needed
2026幎4æ2æ¥
Chris Reynolds
The letter forwarded regarding income tax,couldn't understand it at all.
2026幎5æ20æ¥
Pru UK ããã®åç
Hi Chris, weâre sorry the letter has caused confusion and may have raised further questions. Weâd like to help.
Please email us at social@prudential.co.uk with the reference from your letter and your preferred contact details, and one of our team will be in touch. Many thanks.
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