Pru UK ロゎ
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Pru UK レビュヌ 

3,751
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TrustScore 5段階評䟡の4

4.0

幎金事務所
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

The whole process from start to conclusion was simple and straitforward. Instruction were clear, and ensured that confidence in the outcome was secure.

䌁業が回答したした

5぀星のうち5の評䟡

Good service in the end few hiccups at the beginning couldn't send money to my bank account but got cheque via post quite quickly!

5぀星のうち1の評䟡

After taking 4 months previously to get the first half of MY money out (see previous review), I am now trying to get the rest of my money out. I thought this would be simple, all the forms are compl... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

While it took over 1.5 hours on the phone to complete the outcome was swift and took account of the reason for the withdrawl. As I was asked to complain about the length of time it took, a few days la... もっず芋る

䌁業情報

  1. 幎金事務所
  2. 保険䌚瀟

圓該䌁業による蚘述

We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.

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4.0

ほが満足

TrustScore 5段階評䟡の4

3751件のレビュヌ

5぀星
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顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.0

すべおのレビュヌ

(3,751)

過去12か月のレビュヌ数: 539件

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5぀星のうち2の評䟡

Unhappy client experience

Staff here are experts in their products (one hopes) but they don't communicate well with their non-expert clients.

2026幎3月4日
Pru UK ロゎ

Pru UK からの回答

Hi Geoff, we're grateful for your feedback and we're sorry you've not had a positive experience through the way we've communicated with you. If there is anything we can help with, or should you have further details you'd like to share with us, please email our team at social@prudential.co.uk. Many thanks

5぀星のうち5の評䟡

Prudential are really easy to deal with


Prudential are really easy to deal with and can be trusted to be helpful about money matters with you

2026幎2月25日
Pru UK ロゎ

Pru UK からの回答

Hi Tom, thank you for your kind words and feedback. It's great to hear you find it easy to deal with us and that you trust us when it comes to helping and supporting you with your money. Many thanks

5぀星のうち1の評䟡

Investment bond

I have an investment bond and have fruitlessly tried to withdraw money from it for several weeks. I have made application online and have successfully uploaded required documents. At the end of the process a window appears with the message “We cannot process your request right now please try again later”. I have used all means to communicate with them, messaging, chat and phone and not one person was able to resolve the problem. I have managed to get an application form to be posted to me and this will take 10 days to process when they received it. There clearly is a fault in their system that appears unresolvable. An extremely frustrating and very disappointing experience overall. I doubt if a reply to email them will help as I have already contacted the help service to no avail

2026幎4月3日
自発的なレビュヌ
Pru UK ロゎ

Pru UK からの回答

Hi Roy, we're sorry you've been unable to use our online service to withdraw funds from your bond with us. We understand the frustration this must have caused, and we'd like the opportunity to help.

If you could email our team at social@prudential.co.uk with your policy/plan number and preferred contact details, we'll ensure your requirements are moved forward quickly, and a resolution reached for you. Many thanks

5぀星のうち5の評䟡

Took some of my pension in a one off


Took some of my pension in a one off lump sum ,easy process compared to some companies ive dealt with .recommend them

2026幎4月8日
Pru UK ロゎ

Pru UK からの回答

Hi, thank you for taking the time to leave your review, and we're happy to hear that the process of taking your pension lump sum was easy. We appreciate your recommendation and we're also pleased that our service stood out positively for you.

5぀星のうち5の評䟡

Easy access to available funds

The online process was easy to understand and meant that completing the required documentation was straightforward.

2026幎3月28日
Pru UK ロゎ

Pru UK からの回答

Hi Malcolm, thank you for your feedback, and we're delighted to hear that you found it easy to understand the online process for withdrawing your funds.

5぀星のうち5の評䟡

pension advice

helpful and friendly staff, scheduled call backs and called within time period

2026幎4月1日
Pru UK ロゎ

Pru UK からの回答

Hi Joanne, we're pleased to hear you had a positive experience when speaking with us about your pension. We're grateful for you taking the time to leave your review, and if there's anything more we can help you with, please do not hesitate to get in touch. Many thanks

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