The whole process from start to conclusion was simple and straitforward. Instruction were clear, and ensured that confidence in the outcome was secure.
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The whole process from start to conclusion was simple and straitforward. Instruction were clear, and ensured that confidence in the outcome was secure.
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Good service in the end few hiccups at the beginning couldn't send money to my bank account but got cheque via post quite quickly!
After taking 4 months previously to get the first half of MY money out (see previous review), I am now trying to get the rest of my money out. I thought this would be simple, all the forms are compl... ãã£ãšèŠã
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While it took over 1.5 hours on the phone to complete the outcome was swift and took account of the reason for the withdrawl. As I was asked to complain about the length of time it took, a few days la... ãã£ãšèŠã
Weâre a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, weâve sought to bring wealth within reach of as many people as possible by helping them access our products. Today weâre part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customersâ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
BN15 8GB, LANCING, è±åœ
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Finding this company extremely difficult to deal with we have a bereavement claim going since last September 25 and we issued a complaint ⊠they agreed there service was poor on the 18th March and was going to review after 30 days!! And still of 5th of May we have had nothing.. the customer service can never ever give answers and every thing takes 10 working days by post if they need more information which usually they have had multiple times, itâs so frustrating as we have young children being dragged through this terrible process..

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Once I got through to someone to talk to, process
Was quick and easy
Easy to use online process, clear communication and swift progression
Prudential was OK overall, but this inquisition is rather excessive!
clear instructions on how to register for online withdrawal request which worked well
Disappointed to discover I had to transfer my 2 pension plans away from one of the largest pension providers because my plans did not allow me to draw-down. The transfer process then took almost 2 months which I felt was held up partly by the processes that Prudential have in place. Having said that Prudential were communicative and professional throughout.
Helpful friendly person helped me to withdraw funds from my account on line without any problems easy and quick and the money arrived within 5 days.
It was easy to speak to someone and I fin the people who answer the phone call are always so knowledgeable and helpful
Although the initial contact required more than one phone call, once through to the correct team the experience was fine. The person I dealt with was very helpful and the whole process was completed in the timeframe given.
The web site works well and finding the information I wanted was not hard
The money was in my bank when you said it would be.
I was treated with courtesy and respect, answered all my questions, my funds arrived promptly, I couldn't ask for more than that, could i.
Overall I was satisfied with the online experience. My transaction was handled in a reasonable timeframe.
I got done what I needed to get done.
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