The shoes are ok but they should let the customer know up front that there is a 30% tariff that occurs before USPS delivers the product. This added to the original price makes it not worth bothering w... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This is the second pair of shoes I have ordered and am currently awaiting delivery. I have worn the first pair regularly and am delighted with their quality and hard-wearing manufacture. I had an issu... もっと見る
Placed my order and received excellent customer care informing that I was ordering from UK which meant extra charges at the border would be added. Not Manebi’s fault. Order received very quickly, a... もっと見る
Assurdo spendere 10 euro per le spese di spedizione ed altri 6 euro per quelle di reso. Calcolando che loro decurtano i 6 euro dal prezzo dell’articolo e non dal totale, il costo complessivo per effet... もっと見る
企業情報
当該企業による記述
Manebí is a Milan-based lifestyle brand offering cool and fun collections for those chasing the sun around the world. From the constantly evolving footwear collections, to beachwear and accessories, everything at Manebí is carefully designed and produced with love and passion to celebrate the exciting vibe of an endless summer, as well as the eternal pleasure of traveling. SEE YOU AT THE BEACH (ALL YEAR-ROUND)
連絡先
Milano, イタリア
- +39 3459975355
- support@manebigroup.com
- manebi.com
3.5
まあまあ
709件のレビュー
ネガティブなレビューの 50％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Manebí からの回答
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
No respode ni Manebi ni GLS
Mi producto enviado desde Italia por GLS nunca llegó. MANEBI no contesta (sólo con respuestas automáticas inútiles) - GLS lo mismo. Mi intento de conseguir un reembolso tampoco tiene respuesta
2025年3月20日
自発的なレビュー
Customer service case 279942
Customer service case 279942. Despite a confirmation from customer service that the returned sandals have been approved by the quality control team that they were defective, I’ve received an email today that the refund is placed on hold because the “FREE” keychain was not returned (by mistake) until I ship it back. I am very disappointed with this brand after the inconvenience I’ve been through of returning my “birthday sandals” and going through the longest return process ever, they are claiming a stupid free keychain. Unacceptable. Very upsetting!
2025年3月10日
自発的なレビュー
Manebí からの回答
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
Fast delivery
Fast delivery, good quality! Please return more colorful espadrilles with prints:)
2025年3月4日
自発的なレビュー
Manebí からの回答
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
Manebí からの回答
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
Love these shoes!
2025年2月3日
Manebí からの回答
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
CCare estremamente gentile e preparato!
2025年2月25日
自発的なレビュー
Manebí からの回答
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
Great shoes
I am Manebi customer for a couple of years. The style, quality, materials of shoes are amazing, love it. Highly recommend! The customer support is helpful and responds fast. Definitely one of my favorite shoe brand for summer.
2024年8月24日
自発的なレビュー
Manebí からの回答
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
Amazing products and customer service
I have been a Manebi customer for a few years now and placed multiple orders. The quality of both clothes and espadrilles are first class and have always arrived within only a few days.
My most recent order resulted in a partial return, that was handled amazingly by the customer service team! I had questions about the return process, got a very professional and quick reply, the refund was also registered very quickly.
All in all extremely happy with both the quality of the products and the customer service.
2025年2月24日
自発的なレビュー
Manebí からの回答
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
Not worth all additional costs
As I’ve seen on previous reviews really not worth it as. UK buyer, wish I had read the reviews about this company, shipping extortionate at £15, sandals not eligible for first time purchase 15%, then stung with £56 duty to UPS, shoes were £143, definitely not worth all extra cost, customer service do not care and just say it is in T&C
2025年2月20日
自発的なレビュー
Very good customer service
I love Manebi shoes. I bought many pairs along the years. Always very good customer service, both before and after sales. True to size.
2025年2月17日
自発的なレビュー
Manebí からの回答
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
Manebí からの回答
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
Is this a SCAM???
This is the worst most unprofessional company. I bought 4 pairs of shoes and not one pair fit, so I had to return them. I received the return "approval" and sent them back. I am not sure why I didn't know that the shoes came directly from Italy. Manebi received my return within a few days. This was January 24th. Here it is February 10 and I am still trying to get my refund. The "customer service" phone number is inactive and is a cell phone. They don't respond to their emails. When you try to chat you are kept waiting for 30 minutes and then it cuts off. I had to file a dispute with Paypal and they still haven't given my refund which is $366.00 I will never buy from this company again.
2025年1月24日
自発的なレビュー
Manebí からの回答
Hello, we are sorry for your feedback. This is certainly not the standard of service we strive to provide, and we deeply regret the inconvenience you’ve encountered.
Regarding the fit of the shoes, please note that each model has a different fit, and we provide detailed size information on the product pages for each item. We encourage our customers to refer to these details before making a purchase to ensure the right fit.
As for the origin of the shoes, the "Made in Italy" information is clearly stated on our website and in the FAQ section. We make this information readily available so that all customers are aware before completing their purchase.
Additionally, we would like to inform you that we always respond to customer inquiries within 24 hours and strive to ensure no one is left without assistance. We are also happy to confirm that our customer service phone number is always active during the hours displayed on our website.
We requested your details to verify your case, but unfortunately, we have not yet received a response. If you could kindly provide us with the necessary information, we would be happy to look into this matter and assist you further.
Manebí からの回答
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
Muy satisfecha con la compra
Muy satisfecha con la compra. El diseño y la calidad son muy buenos. La relación calidad precio es razonable. Seguramente seguiré comprando los productos de esta marca
2025年1月29日
自発的なレビュー
Manebí からの回答
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
My shoes have different colors.
2025年1月7日
Manebí からの回答
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
Quality items and professional sale…
Quality items and professional sale assistant in Rome shop
2025年1月6日
Manebí からの回答
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
Esaustivi e gentilissimi
2025年1月27日
自発的なレビュー
Manebí からの回答
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
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