This is the tackiest company. Bought some perfumes. One box damaged. Bottle leaking and no spray nozzle. You would think this would be easily rectified. No. Sent photos!! Nothing happened. Requ... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I had two different experiences with this company where I placed an order, they charged my credit card, but they didn't had items in stock! They basically sell the items not in their inventory... もっと見る
I bought two fragrances from them for the first time. When I received my order, I found that they were authentic and smelled great. Jhames from customer service was exceptional. Yes, my order was dela... もっと見る
企業が回答しました
I used Maple Prime to sell a gold chain I had sitting in a drawer for years and the whole thing was easier than I expected. They gave me a clear quote, walked me through the shipping, and the money sh... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
連絡先
1701 East Elizabeth Avenue, 07036, Linden NJ, 米国
- +18552414200
- support@mapleprime.com
- mapleprime.com
3.3
まあまあ
242件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fast shipping
2025年10月27日
Maple Prime からの回答
Thank you for your feedback! We’re happy to know your item arrived safely and that you were pleased with our fast shipping.
Everything was packaged well
Everything was packaged well. Actually arrived earlier than expected.
2025年10月20日
Maple Prime からの回答
Thanks for your review! We’re thrilled you had a great experience with our shipping
Maple Prime からの回答
Thank you so much for your kind words! We’re glad to hear your order arrived quickly and safely. We appreciate your support!
Maple Prime からの回答
Thank you so much for your kind words! We’re really happy to hear you had a great experience.
Too long of ship and when it shipped I…
Too long of ship and when it shipped I didn’t get the order
2025年10月16日
Maple Prime からの回答
Hi there, we’re very sorry to hear about the delay and that your order didn’t arrive. That’s definitely not the experience we want for our customers. We’d love the chance to make this right — please reach out to us with your order number so we can assist you with a replacement or refund right away.
Items come shipped very well and safe.
This was my 2nd purchase, everything came in perfect, and just what I wanted.
2025年10月3日
Maple Prime からの回答
Thank you so much for your continued trust in us! We're thrilled to hear that your order arrived perfectly and that you got exactly what you wanted. We truly appreciate your support and look forward to serving you again soon!
Maple Prime からの回答
Thank you so much for your kind words! We're thrilled to hear you had an amazing experience. We look forward to welcoming you back for your next purchase!
Maple Prime からの回答
We're sorry to hear you were disappointed. We strive to be fully transparent about our pricing, including the cost of the products available on our website, and we do our best to clearly communicate this upfront. That said, we've already reached out to understand what happened and have offered a solution. We're here to help if there's anything more we can do to make things right.
Package delayed
My package was late but they handled it professionally and also gave a partial refund. I will definitely make more purchases from them. Thank you for your exceptional service.
2025年10月3日
Maple Prime からの回答
Thank you so much for your understanding and kind words. We're sorry again for the delay, but we're glad we could make it right and that you felt supported throughout the process. Your satisfaction means a lot to us, and we truly appreciate your continued trust. We look forward to serving you again soon!
Dolce & Gabbana Velvet Mughetto
They had a rare perfume I was looking for and also had it on sale.
2025年10月3日
Maple Prime からの回答
Thank you for your kind words! We're so glad you found the Dolce & Gabbana Velvet Mughetto with us. Especially at a great price. It’s always exciting to help someone discover a rare gem like that. Enjoy your beautiful new fragrance, and we hope to see you again soon!
Maple Prime からの回答
Thank you so much for your feedback! We're glad to hear your order arrived quickly. We work hard to make sure everything gets to you as fast as possible. Thanks for choosing us!
Maple Prime からの回答
Thank you! We truly appreciate your trust and are committed to delivering the best service to our customers.
Awesome Job…
Maple did an awesome job with customer service. When I had a damaged item and reached out, they corrected the issue right away without taking me through obstacles. I appreciate it. I will definitely recommend.
2025年9月22日
Maple Prime からの回答
Thank you so much! We're really glad that we could help quickly and make things right. Your recommendation means a lot to us — we truly appreciate your support!
Maple Prime からの回答
Thank you! We're happy you liked the item and got a great deal with fast shipping. Appreciate your support!
Everything was great
Everything was great. Great shipping speed and smooth buying process.
2025年9月22日
Maple Prime からの回答
Thanks so much! We're glad you had a smooth experience and fast shipping. Hope to see you again soon!
Great customer service and perfume!
Shipping took a little bit longer than I would have liked but amazing customer support! I emailed with my concerns and immediately got a response. Multiple support reps emailed me and were tracking my order. It gave me peace of mind and because of that I would order again from this site. And love my perfume (Marfa by Memo Paris)!
2025年9月26日
Maple Prime からの回答
Hi!
Thank you so much for your kind review. We're sorry the shipping took a bit longer, but we're glad our support team could provide peace of mind throughout the process.
Enjoy your Marfa by Memo Paris , it's a stunning scent! We look forward to serving you again.
Scam, scam, SCAM
If I could give them 0 stars, I would. This company is an absolute joke. The whole reason I purchased was because their website said, "ships the next day" on the order page. It took over 2 weeks to ship my first order, and they lied several times when I emailed customer service, telling me it left the Warehouse when it was never even received by Amazon shipping.
They apologized and gave me a coupon, so I decided to give them another chance. This time, they not only took another two weeks to "ship" the product, they lied about having the product in the first place. I took precautions and contacted Amazon shipping the 3 days after receiving my tracking information. They claimed they never received a package. When I confronted Maple Prime with the email from Amazon, they claimed, "an error was made within our department regarding the incorrect size" and told me it would take ANOTHER week to ship my order. Well, 11 days went by and I confronted them again. They cancelled my order due to it not being in stock. I made the original order September 5th, and it was cancelled as of today, October 6th.
Do yourself a favor and don't waste your time with this incompetent company. All they'll do is lie to you and put the blame on Amazon despite them being at full fault.
2025年10月6日
自発的なレビュー
Maple Prime からの回答
Thank you for sharing your feedback. We’re sorry for any inconvenience or miscommunication you may have experienced during your order process.
At Maple Prime, we strive to provide the best customer service possible and are always working to improve based on customer input. We appreciate you giving us a second chance and regret that this experience did not meet your expectations.
Your comments have been noted and shared with our team for review. We value your feedback and thank you again for bringing this to our attention.
Incredible price for my favorite cologne
2025年9月22日
Maple Prime からの回答
We're so glad you found your favorite cologne at a great price. Enjoy!
It seems the perfume bottle is only…
It seems the perfume bottle is only half full, the bottle is almost empty and it has poor fixation and smells different than the one I bought on the manufacturer site.
2025年8月28日
Maple Prime からの回答
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。