This is the tackiest company. Bought some perfumes. One box damaged. Bottle leaking and no spray nozzle. You would think this would be easily rectified. No. Sent photos!! Nothing happened. Requ... もっと見る
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I had two different experiences with this company where I placed an order, they charged my credit card, but they didn't had items in stock! They basically sell the items not in their inventory... もっと見る
I bought two fragrances from them for the first time. When I received my order, I found that they were authentic and smelled great. Jhames from customer service was exceptional. Yes, my order was dela... もっと見る
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I used Maple Prime to sell a gold chain I had sitting in a drawer for years and the whole thing was easier than I expected. They gave me a clear quote, walked me through the shipping, and the money sh... もっと見る
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企業情報
当該企業による記述
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
連絡先
1701 East Elizabeth Avenue, 07036, Linden NJ, 米国
- +18552414200
- support@mapleprime.com
- mapleprime.com
3.3
まあまあ
242件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
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Second time I order from here and my…
Second time I order from here and my perfume gets lost. I asked for a replacement of my Burberry London and I still haven’t received it. I would rather pay full price at the store and not have these issues. I do not recommend maple prime.
2025年12月4日
Maple Prime からの回答
We’re truly sorry for the frustration this situation caused, and we completely understand why this would be upsetting — especially after experiencing delivery issues more than once. That’s not the experience we want for any of our customers.
We’re glad we were able to connect with you directly and review your case, and that we could reach out to provide a solution to move things forward. While shipping delays or losses can sometimes occur with carriers, we always want to make sure our customers are taken care of when something goes wrong.
We appreciate you bringing this to our attention and giving us the opportunity to assist. Your feedback is important to us, and we’re continuously working to improve both our service and delivery experience.
Bad packing, maybe watered down?
The price of the bottle is cheaper than anywhere else (Usually around 130 instead of 50). I have actually smelled this at a fragrance outlet store and it smelled different than the one I received. It's almost alcoholed down. The color is off, it's lighter than the picture and the one I have seen in real life. The bottle was opened inside the box and had a leak. Though they did have a paper that was sprayed in the box. It was literally soggy, they sprayed it way to much.
The smell is good, but the first notes are overpowered by alcohol and the perfume store smell you get when you walk in. I think that's do to the "watering down" that might have happened. Other than that the middle and after notes are amazing.
2025年12月20日
自発的なレビュー
Maple Prime からの回答
Thank you for taking the time to share such detailed feedback — we truly appreciate it. We’re very sorry to hear about your experience and that the product did not meet your expectations, especially regarding the packaging, leakage, and how the fragrance performed compared to what you’ve tried before.
We want to assure you that we only sell authentic products and we would really like the opportunity to review this more closely and make things right for you. Occasionally, issues during transit (such as temperature changes or handling) can affect packaging and even the initial spray experience, but a leaking or opened bottle is definitely not the experience we want any customer to have.
Please reach out to our customer support team directly with your order details and, if possible, photos of the item you received. This will allow us to verify what happened and offer you the best possible solution, whether that’s a replacement or another form of resolution.
Your satisfaction is very important to us, and we’d truly appreciate the chance to assist you further.
Very happy overall with the shopping…
Very happy overall with the shopping experience. Shipping was fast and the perfumes were well packaged.
2025年11月24日
Maple Prime からの回答
Thank you so much for your kind feedback! We’re happy to hear you had a great shopping experience and that your order arrived quickly and well packaged. We truly appreciate your support and hope to serve you again soon.
This has not shipped and ordered a week…
This has not shipped and ordered a week ago
2025年12月17日
自発的なレビュー
Maple Prime からの回答
Hello,
Thank you for your review. We’ve verified your order and would like to clarify that the product you selected is sourced from a specific supplier and is advertised on our website with an estimated shipping timeframe of 1–2 weeks.
Based on this timeframe, your estimated shipping date is set for December 26, 2025, at the latest. We apologize for any confusion this may have caused and understand how important it is to have clear expectations.
If this timing was not clear at the time of purchase or is not convenient for you, please feel free to reach out to our support team. We truly appreciate your purchase and will do our best to further assist you in any way possible.
It took little bit long but the…
It took little bit long but the packaging and the product is perfect!
2025年12月3日
Maple Prime からの回答
Thank you so much for your feedback! We truly appreciate your patience, and we’re glad to hear that the product arrived in perfect condition and that you were satisfied with the packaging. We’ll continue working to improve delivery times while maintaining the quality you experienced. We hope to serve you again soon!
Swiss Arabian Vanilla 01 is lovely
Swiss Arabian Vanilla 01 should display a cautionary disclaimer "Known to induce feral behavior among husbands". I own several fragrances, but this one is special. It is sweet, floral, and warm. My husband always notices when I wear this one over other fragrances in my collection.
2025年11月25日
Maple Prime からの回答
Thank you for your fun and detailed review! We’re delighted to hear how much you love Swiss Arabian Vanilla 01; it sounds like it truly makes an impression.
5 stars
Shipping and delivery were both super quick and my item arrived safe!! will be buying from here again :)
2025年12月2日
Maple Prime からの回答
Thank you for your wonderful feedback! We’re thrilled to hear that your order arrived quickly and safely. We can’t wait to have you shop with us again soon!
I haven’t received my order
2025年11月26日
Maple Prime からの回答
Hi Ronald,
We sincerely apologize for the inconvenience you experienced with your order. Due to carrier-related delays, your shipment took longer than expected, but we’re glad we were able to connect with you and resolve the situation.
Thank you very much for your patience and understanding. We truly appreciate it.
I am very happy to get quality products…
I am very happy to get quality products at good prices. Service is also very efficient.
2025年12月1日
Maple Prime からの回答
We’re delighted to hear that you’re happy with both the quality of our products and our service. Your feedback means a lot to us and motivates our team to keep providing the best experience possible.
Order came fast and in super cute gift…
Order came fast and in super cute gift wrapping!!
2025年12月13日
自発的なレビュー
Maple Prime からの回答
Thank you for your wonderful feedback! We’re so happy to hear that your order arrived quickly and that you loved the gift wrapping. Your kind words mean a lot to us!
Great Business, Treats Customers well
There was an issue with my original order (most likely the couriers fault) that Maple Prime still handled professionally and made the situation right immediately. Very good customer service.
2025年11月28日
Maple Prime からの回答
Thank you so much for your kind words! We’re glad we could resolve the issue quickly and provide a positive experience for you.
My order was not delivered and…
My order was not delivered and cancelled when it came to finl stage of delivery.
2025年11月27日
Maple Prime からの回答
Hi Herschel,
We sincerely apologize for the inconvenience with your order. Unfortunately, Amazon Shipping returned the package to the sender, and this was outside of our control. As a resolution, we have already processed your refund.
Please feel free to reach out to us directly — we’d be more than happy to assist further and offer compensation for this inconvenience. Your satisfaction is very important to us.
I received the exact items that I…
I received the exact items that I purchased and the shipping to delivery speed was amazing!
2025年11月26日
Maple Prime からの回答
Thank you so much for your feedback! We’re thrilled to hear that you received exactly what you ordered and that the delivery was fast. We truly appreciate your support and look forward to serving you again!
The item that I ordered was delivered.
2025年11月5日
Maple Prime からの回答
Thank you for your review! We're glad to hear your order was delivered successfully.
I still don’t have the items I ordered…
I still don’t have the items I ordered and have had zero updates on when it will arrive.
2025年11月3日
Maple Prime からの回答
Hi Astrid,
We’re very sorry to hear your order was delayed. We have reached out to offer further assistance, and we’ll make sure to compensate you for this unexpected delay from the carrier. We truly care about our customers’ experience, and even though some situations are outside of our control, we are committed to making this right for you.
The product came in shortly after I…
The product came in shortly after I purchased, price was very reasonable. I like the smell.
2025年11月3日
Maple Prime からの回答
Thank you for your feedback! We’re glad the product arrived promptly and that you’re pleased with both the price and the scent.
Every thing was as planned and my…
Every thing was as planned and my merchduse arrived mostly on time and in good condition
2025年11月3日
Maple Prime からの回答
Thank you for confirming delivery. We appreciate your feedback!
Great Price!
I received my product with good timing, it smells amazing and the price was on point!!!
2025年9月22日
Maple Prime からの回答
Thank you so much for your wonderful review! We’re thrilled to hear that your order arrived on time, that you’re loving the scent, and that the price hit the mark for you. We truly appreciate your support and hope you enjoy your product!
Maple Prime からの回答
We’re truly sorry for the frustration this delay has caused. We completely understand your disappointment, and this is not the experience we want for our customers.
We’ve already sent out a replacement for you, and the tracking is now updating. You should see movement shortly.
Again, our sincere apologies for the inconvenience. We care deeply about your experience and are committed to making this right. If there’s anything else you need, we’re here to help.
First use of maple prime, thoroughly impressed
Great prices on products, shipping time was quick, site was easy to navigate. For my first time using maple prime I have to say I was impressed.
2025年10月28日
Maple Prime からの回答
Thanks so much for the awesome review! We're really glad you had a great first experience with Maple Prime. Hope to see you back again soon!
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