Marcellanyc レビュー 272

I love this brand and the quality of the items. I have a couple of pieces in my closet and I love them all. They are true to size and are very comfortable, not to mention so soft on the skin. Their pieces are also timeless and elegant which makes them so versatile for any occasion. They even have a wonderful program where they provide support to girls in sub-Saharan Africa to go to school. Makes purchasing from this brand a lot more meaningful with the positive impact they are creating.

Good communication throughout ordering process, however there was a very long delay from the time I ordered my selection and the time it was actually delivered. I am very happy with the items ordered- it was sized appropriately and as described.

Nothing like Marcella apparel. Designs ate innovative, timeless, excellent quality, and timely shipping. I highly recommend this brand. Quality is unmatched.

I don’t understand if this is normal but my order hasn’t even shipped and it’s been 10 days, they said it takes 5-10 days for delivery so I feel lied to, and those items where expected for an event, needless to say they will not arrive on time. It’s even more interesting that I live in New York, I thought I would have it even sooner than most people. Guess I was wrong

I have no issue with the clothing and or boots that I have purchased. I do however have an issue with the slow delivery and processing. I currently am waiting on 2 winter sweatshirts that I ordered around Feb 19th. They still have not processed my order for shipping. Today is March 23rd. It has well been over a month. I am so sick of the AI responses and for the money that I am spending this is horrible customer service. By the time I get the sweatshirts winter will be over. Ugh.

I have been a customer for several years now, and whenever there is an issue customer service is always very helpful and responds with a thoughtful solution. Thalia especially has been very helpful lately to a package loss & unique refund situation.

First of all the response time to my concerns. Secondly, the quality of the fabric and unique style. I am grateful to meet a business person that shows high standards for servicing their clients! Regards, Maxine

Their customer service team truly went above and beyond to help with my order when I had multiple issues making an exchange (all my fault, not theirs). They were so helpful and kind and always responded promptly, even on weekends. I also love their clothes. I bought a few things during their black friday sale and have now worn some of the items multiple times. Everything seems high quality, fit true to size, and looked exactly like the photos on the website. It’s also the first time in a while that I’ve bought clothing and felt like it was actually worth what I paid for it. I will absolutely be shopping here again.

Amazing customer service! By far, this is the best customer service I have ever had in the US. Thalia was sooooo helpful and sweet in helping me resolve the issue with my order. I I would definitely rate them at A+

No, I am not a bot. What I am is truly and utterly surprised by the bad reviews. I ordered two items and live in Australia. The transit time was perfectly acceptable and arrived by DHL. The two pieces were stunning, and the fabrics were to die for. I will definitely be a repeat customer!

Customer service provided by Marcella NYC was exceptional and pleasant. My requests were responded by a person (NOT just AI) within 24 hours and every person I interacted were not only accommodating but kind and solution-focused. Ill be buying from Marcella again.

I have loved everything I purchased from Marcella—the designs are truly stylish and unique; and the quality is excellent. I have purchased their Mackensie wool coat, palmer sweater, a sweatshirt and more! And their customer service has been excellent. They have been responsive and helpful everytime I reached out whether it be for sizing information, product details (e.g weight of wool coat) or discount information (Thank you Thalia)

I had a sizing issue and despite the fact that it was final sale, they let me exchange for a size that fit correctly. I really really appreciated their help and graciousness.

I love love love Marcella! I have some of her tunics and a fabulous maxi dress….. fabric amazing! Designs amazing!!!! Quality amazing!!!! Keep doing what you’re doing!

Customer service is nonexistent. I have been a very good customer…shipping has always been very slow. My most recent order still has not been delivered . I have sent numerous emails…..I cannot recommend ordering from them any longer. I have been charged< they have been less than truthful regarding the status of my order. I was informed days ago …it was processed, waiting for carrier. I then received another email….saying it will be preceded and sent to carrier. They are incompetent ot they lie.

My order of around $200 (2 shirts) is currently on day 13 and I just received notice that there’s a delay. They can’t give me an eta, and I planned to bring these on a trip I’m leaving for next week. Who would have thought that ordering 3 weeks in advance wouldn’t be enough?

On August 31, 2025, the Marcela NYC brick and mortar store closed on Fillmore Street in San Francisco. I went to the sale that day and bought the Audrey sweater, and a dress. The Audrey sweater is phenomenal. It doubles as a statement piece for work and evening occasions. I miss the store’s presence in San Francisco as it elevated the style on Fillmore Street, and in the surrounding area. Thank you so much, Marcella NYC!

After spending way too much time to place an order due to a terrible app exchange system that required me to repeatedly reenter info and refill my cart with the items I wanted, my purchase went through with mistakes. The checkout module undid a promo for free item offer that had been in my cart per the written terms in the offer. The checkout module erroneously increased my total by $50 charged to my credit card. It also held back my order shipment date until they received the exchange item even though I'd selected the exchange option to ship immediately. Trying to get it fixed with Marcella NYC took almost a week of slow email responses, with a bunch of nonsense answers that were illogical and scammy. By the time they got to any several of the items I'd purchased were sold out and they hadn't held them when I bought them, now I have to deal with a different problem of cancelling the entire order. I'd wanted to try this company for a while but heard horror stories like this were common. I think the recent good reviews may be fake/paid.

Almost 3 weeks after I placed my order and there was still no update or signs that the order had shipped. I reached out to customer service to see if I could get an update and was met with an unhelpful response from an AI assistant. I emailed again and a customer service rep replied and canceled my order because they did not have enough stock to fulfill my order. I have never run into an issue like this with any online retailer, including other small businesses. The products look great online and I was planning for a while to buy something. Unfortunately I endded up very disappointed by this unprofessional and disorganized service.
Update - they do not even reply to customer service messages within 24h on working days. I highly suspect they forgot about my order and ran out of stock by the time I reached out.

Marcella is truly an amazing company all around. There are very few companies who not only treat their employees with integrity and respect, but also their customers. On top of this, they have a sustainability/environmentally-conscious approach to their business, which is rare in the retail clothing industry. The icing on the cake is their customer service - top notch. I love their unique and chic pieces, the material is high quality and the fit is wonderful. I also love that they offer so many modest pieces (tunics, longer sweatshirts, etc.)- again, a rarity. I can't recommend them enough.