Arrived well packaged sooner than expected nice quality earrings heavy as expected sizing is great thought they would be smaller like huggie hoops didn't want them like that came out perfect for size.... ãã£ãšèŠã
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On behalf of my stakeholder: He would just like to say this was 5 star customer service when repairing/replacing his bracelet. Valentina went above and beyond to accommodate his request and dea... ãã£ãšèŠã
Truly satisfied with the bracelet which is stunning. I love showing off this chonker of a bracelet with the glitzy yellow sapphires. Import taxes ($100+) were the only unwelcome surprise - but I may h... ãã£ãšèŠã
Excellent service, j'ai apprécié. J'ai passez ma commande depuis l'Afrique, au Togo précisément et jai reçu a peine 2 semaine . Il sont rapide et la qualité du produit est excellente.il sont professio... ãã£ãšèŠã
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MARCO DAL MASO is a luxury jewellery house dedicated to craftsmanship, creativity, and contemporary design. Founded with the vision of reimagining Italian jewellery traditions for the modern world, each piece is handmade in Italy by skilled artisans whose expertise has been passed down through generations. Our collections span rings, necklaces, bracelets, earrings, and engagement jewellery for both men and women. Every creation is designed to carry meaning and individuality, distinctive pieces that become part of the wearerâs own story. Sustainability lies at the heart of our process. We use 100% recycled 18k gold and sterling silver, ensuring that our pursuit of beauty is also a commitment to responsibility. Each collection is produced in limited numbers, making every jewel as unique as the next. From bold statement rings to refined everyday essentials, MARCO DAL MASO reflects a spirit of strength, authenticity, and timeless elegance. Our jewellery is not simply an accessory, but a symbol of identity and artistry, designed to be treasured for a lifetime.
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- ciao@marcodalmaso.com
- marcodalmaso.com
4.6
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Responsive and helpful customerâŠ
Responsive and helpful customer service, and swift packing and international delivery of the purchased item!
2024幎2æ14æ¥
Exactly as expected
My earrings arrived quickly with tracking available all the way through the process. They are exactly what I expected.
2024幎1æ24æ¥
MARCO DAL MASO ããã®åç
Ciao Jailine,
Thank you for reaching out and expressing your concern. We sincerely apologise for any inconvenience caused by our delayed response. However, we were off on New Year's Day when you sent your message, and weâve returned back to work today. We appreciate your understanding.
We've received your message and have now responded. Your satisfaction is important to us, and we're here to assist you. If there's anything more specific you need or any further assistance required, please let us know.
Grazie for your patience and understanding.
Warm regards,
Valentina
I love the updates & the quality ofâŠ
I love the updates & the quality of jewelry. My husband loved his earrings, they are truly unique!
2023幎11æ8æ¥
Received in good condition
2023幎11æ13æ¥
Great service and professional attitude!
The prompt reply and also very quick delivery!
2023幎11æ2æ¥
Arrived well packaged sooner thanâŠ
Arrived well packaged sooner than expected nice quality earrings heavy as expected sizing is great thought they would be smaller like huggie hoops didn't want them like that came out perfect for size. Can't complain about anything.Thank you
2023幎8æ12æ¥
MARCO DAL MASO ããã®åç
Ciao Lee!
It's wonderful to know that the quality met your expectations and that the sizing turned out to be just right for you. We aim to provide accurate product descriptions, and I'm thrilled that the earrings were exactly what you were looking for.
Your satisfaction is our top priority, and we appreciate your positive feedback. If you ever need anything else, please feel free to reach out. Thank you for choosing us for your jewelry needs.
Warm regards,
Valentina
MARCO DAL MASO
You did great
You did great. Just have some kind of idea to help customers imagine the real size of the jewelry.
2023幎8æ10æ¥
Quick shipping and nice service
Quick shipping and very quick and nice respond to customer mails.
2023幎8æ15æ¥
The best expiriens
2023幎8æ10æ¥
Item is overpriced.Design is ok
2023幎7æ5æ¥
MARCO DAL MASO ããã®åç
Ciao Ioannis,
Thank you for sharing your feedback with us. We sincerely apologise for any disappointment you may have experienced. At MARCO DAL MASO, we strive to provide the highest quality products and exceptional customer service.
We use 100% recycled 18kt gold and sterling silver in all our designs, and each piece is meticulously crafted in our Italian factory by skilled artisans.
We appreciate your approval of the design you purchased, and we sincerely value your patronage. We would be honoured to invite you back to our store in the future, as we are constantly working to enhance our brand and provide you with an enriching experience.
Grazie mille,
Valentina,
Customer Service Representative, MARCO DAL MASO
GREAT COMPANY AND GREAT EXPERIENCE
Thank you for the top notch customer service. When I saw the delivery was possibly going to push out receiving the bracelet in time for a birthday gift, I reached out, and it was here in record time. (Delivered to the U.S.) the piece is beautiful as well.
2023幎5æ14æ¥
MARCO DAL MASO ããã®åç
Ciao Tiffany! Thank you for the positive feedback. We are very happy that you received the birthday gift just in time. Grazie mille
Shipping took longer than anticipatedâŠ
Shipping took longer than anticipated but the jewelry is beautiful, customer service was also excellent
2023幎5æ8æ¥
MARCO DAL MASO ããã®åç
Ciao Kaitlyn! We do try our best to ship as quickly as possible but apologise if there was any delay. We are very happy that you had a positive experience with us. Grazie mille
Great quality and excellent service!
Great quality. Reliable international shipping. Very pleased with the purchase and overall experience.
The Customer Service went far and beyond to answer my requests. Thanks!
2023幎5æ8æ¥
MARCO DAL MASO ããã®åç
Ciao! Thank you for your lovely feedback. We are very happy that you had a positive experience with us. Grazie mille
It arrived on time
I ordered in time but I thought it wouldnât come and finally it was at home the day before my husbandâs birthday. Very nice bracelet.
2023幎4æ9æ¥
MARCO DAL MASO ããã®åç
Ciao! We are very happy to hear that you received the gift just in time for your husband's birthday. Thank you for shopping with us.
Highly Recommend!!
This was by far one of the most positive experiences I have had with a company in a long time! Excellent communication and customer service along with a great quality product!
2023幎3æ16æ¥
MARCO DAL MASO ããã®åç
Ciao! Thank you for your lovely feedback. We are very happy that you had a positive experience with us. Grazie mille
I love the bracelet so much
I love the bracelet so much. I got it for my boyfriend as an engagement gift and it is amazing. I am so happy with the quality. The story behind the creators is genuinely my favorite part. I love it
2023幎3æ20æ¥
MARCO DAL MASO ããã®åç
Ciao, Amal! We are happy to hear that you had a positive experience shopping with us. Congratulations on your engagement! We look forward to welcoming you back to our store soon.
Thank you!
Nothing, just wanted to give you five stars, and wanted to click on all of them. But no time for more complicated review.
Thx.
2023幎2æ10æ¥
MARCO DAL MASO ããã®åç
Thank you for the great review, Anna!
Itâs really wonderful to hear that you had a great experience with MARCO DAL MASO. Itâs seems as though you werenât able to select all 5 stars as you intended. If you are able to amend we kindly welcome you to do so. Thank you again for choosing our brand!
Items get shipped quickly.
2023幎2æ20æ¥
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