Marshall レビュー 794

Unfaultable and extremely helpful chap named Samuel.

They listed a midi keyboard they didn’t have in stock then took 5 days to inform me and now I’m supposed to wait five more days for the refund at the expense of my production taking a halt.

I would like to sincerely thank your team for the excellent service and support regarding my Marshall Major V issue.

I truly appreciate how professional, responsive, and helpful the team was throughout the entire process. The replacement unit has been received successfully, and I am very satisfied with the solution provided. The new unit works perfectly, and the overall experience has shown the high standard of customer care from Marshall.

Thank you for handling my concern seriously and making the replacement process smooth and reassuring. This experience has increased my trust and appreciation for the Marshall brand.

Wishing the team continued success, and thank you once again for the outstanding support.

Nous avons acheté un heddon ainsi que deux enceintes (stanmore III et Acton III) afin d’utiliser les deux enceintes en simultané. La technologie lancée début 2026 par Marshall est loin d’être au point. Ce matin, au lieu d’un lancement rapide, il a fallu attendre une heure pour que le Heddon daigne streamer la musique depuis l’Ipad alors que nous avions (laborieusement) réussi à le faire fonctionner la veille. Comme s’il fallait qu’il chauffe. Aujourd’hui, après réception d’un appel, le son s’est arrêté, alors que la musique continue de jouer sur l’écran, mais silencieusement. Le service clients n’est disponible que par e-mail, à raison d’un e-mail par jour, et n’est pas très efficace. Étant une boutique, nous ne pouvons pas passer une heure tous les jours à troubleshoot les enceintes. C’est dommage, parce que le son est bon, mais la technologie n’est pas à la hauteur de ce qui se fait 2026.

Für mich ist Marshall der beste Hersteller in Sachen Soundgeräte! Meine Geräte:

Kopfhörer: Mode USB-C, Major V, Major IV, Motif II ANC.
Lautsprecher: Kilburn III, Stanmore III, Emberton III, Willen II.

Design, Sound, Funktionen und die Verarbeitung sind TOP. Nach egal welchen Versuchen mit anderen Herstellern lande ich immer zurück bei Marshall - es ist wie ein Schicksal :-) Und dieser meint es gut mir mit.

Excellent customer service.
Very uncomplicated, I got an exchange item within warranty without any discussion.

Fast response

les 2 étoiles sont pour la qualité de son vraiment bon, et un bon maintien dans l'oreille, dommage que la connexion Bluetooth ne suivent pas, ainsi que le tactile un peu trop tactile, y'a du vent, la musique coupe, t'es a velo et y'a des pavés, la musique coupe, puis les écouteurs qui se connecte alors qu'ils sont dans l'étui etc vive le filaire

I recently bought a speaker from Marshall and was really disappointed with both the product quality and customer service. When the speaker arrived, the leather on the bottom wasn’t properly connected and there was a visible gap where it should have been sealed together. For a product at this price point, I don’t think that’s acceptable.

I contacted customer service and was told this is “normal” and that I could just send it back. That response alone was frustrating enough, but when I spoke to someone else on the online chat today, they were extremely rude and dismissive.

I’ll now be returning the speaker and won’t be buying from Marshall again or recommending them to friends. Really poor experience from a brand I expected much better from.

I recently dealt with Marshall Support regarding a defective Middleton unit purchased from Best Buy US. I must be honest: the initial phase was incredibly frustrating. The support process felt fragmented, with "drip-feed" requests for information that wasted a significant amount of my professional time.
However, the situation changed completely when Alex took full ownership of the case. His later communications were a masterclass in professional turnaround. He listened, consolidated all requirements into a clear list, and offered a definitive replacement solution.
Although I have decided to keep my current unit because its actual performance is outstanding despite a minor display glitch, I am giving this 5-star rating specifically for Alex’s professional intervention. He saved the brand's reputation in my eyes by treating a demanding, high-profile customer with the respect and efficiency required.
Marshall needs to improve their initial support SOP, but they are lucky to have agents like Alex who can handle complex, international cases with such competence.

Hassle free returns(twice). No issues with the product, they just weren't to my liking.

The product support provided for an eight year old product that was no longer supported was fantastic. They provided me with a replacement that was a newer product at no expense to me.

They helped me along the way to replace a damaged product. I’ve owned three pairs of Marshall head phones and will continue to do so. They followed up and always got back to me within a reasonable time frame.

Had Jakub with support with my earbuds that had some issues and were under warranty still, was a very simple and easy process and ended up getting a new replacement. Customer service is very good

Bear this in mind, I have bought guitar items and had them delivered in just under two weeks, from China only two weeks ago.
On back order from Thomanns, I bought a dust cover for a Marshall 1960B 4x12" Straight Amp Cabinet on 18th March 2026, now 1st May and still waiting!
Looking online, this item is unavailable in all the guitar shops I have looked at.
Thank you Marshall for your quick email response to my question, these items should be back in the stores soon.
I hope so, as there are other items that I'm waiting for in my delivery bundle.

My DSL40CR is in the shop for minor repair. I am very confident that everything will be working perfectly when I get it back. I am 67 and retired. I have owned many Marshall amplifiers and cabinets. Marshall has always taken care of me and I would not hesitate to purchase another if needed. That being said I am currently retired and have downsized. I love my DSL40CR and can’t wait to get it back.
JD

I strongly advise everyone to stay away from Trade Marshal broker. They have blocked multiple client accounts and withheld all funds without any valid reason. There were no bonuses, promotions, or any kind of violation involved, yet withdrawals were declined and accounts were suddenly closed.

This behavior is completely unprofessional and raises serious concerns about the safety of clients’ funds. Support team and IB manager are not responding, which makes the situation even worse.

Very disappointing experience. Not recommended at all.

Comment expliquer qu’une aussi grande marque vende des produits de si piètre qualité et ne propose aucune prise en charge à ses clients à part de leur proposer de passer commande à nouveau.
Le casque s’effrite en milles morceaux, il part en lambeaux c’est pathétique alors qu’ils vantent sur la fiche produit robustesse et solidité.
Service client pas pro…

I usually don't write reviews for products.
In this case; yes the Middleton is a small compact solidly built unit. The sound quality is crystal clear. I like it better than my Tufton. I wish they would pair together.
When my Middleton for some strange reason would not charge in order to play, Marshall Support was on their job, sent me the RMA to return the unit n when 🤔 they could not repair the speaker, they sent me a brand new Middleton replacement. For that customer service, they get all my future business.

I bought an ID3 entirely over the internet. Whilst it’s a nice car and eventually delivered despite a delay I am disappointed that I was lied to. I have it in writing that the car had been serviced and in fact it’s not been. I have given the company a chance to resolve this but they are now not responding. Somewhat disappointing.

I very rarely write reviews and would prefer it to be a good one- just don’t like being misled and then ignored.

Come on Marshalls sort it out!!