Marshall レビュー 794

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The senders express [Hilda & Fred Harden III] want to express their gratitude & kudos to Ms. Dawn Ginn, the General Manager of Marshalls in UTC/San Diego, CA, highlighting her very positive infectious demeanor and customer-oriented business approach with both customers & employees alike, and they indicate a justifiable keen desire to continue amiably interfacing with her & her Marshalls team in the future too.

Hello ladies & gentlemen,

Before it become a distant memory, we very justifiably want to convey our very justifiable gratitude & kudos to Ms. Dawn Ginn whom we've known & interfaced with for a considerable number of current & prior years throughout her storied career @ Marshalls. Why? Put simply, Dawn is an exceptional person! Dawn is very genial, very proficient & extremely customer-oriented! Dawn has a very positive infectious upbeat pleasant demeanor with both customers & employees alike that always makes it a distinct pleasure & a special treat to be around her & her team & to shop @ Marshalls in UTC/San Diego, CA. We're naturally very highly satisfied, therefore, with Dawn & her team @ the Marshalls store in UTC/ San Diego & we eagerly always look forward to interfacing with Dawn & her team not only now @ Christmastide 2024 & also in the future throughout the upcoming years too!

Meanwhile with kind personal regards, sincere best wishes, Merry Christmas, & a Happy, healthy & prosperous New Year to everyone @ Marshalls & we remain...

Cordially yours,

Hilda & Fred Harden III
P.O. Box 28226
San Diego, CA 92198-0226
Tel: 858 265-7574

P.S. Anecdotally, Dawn was faithfully in her store interfacing cheerfully & proficiently with customers & her employees from the very early morning until after closing @ 11 p.m. on 12-20-2024!!! Really!!!

Considering Marshall as a top leading brand, I would have expected my Stanmore II bluetooth speaker to last more than 18 months!. As mentioned in other posts, 3 lights appear, no power, dead as they come and attempting a reset achieves nothing.
HOWEVER, despite having purchased this via Amazon, it transpires it comes with a 2 year warranty. Marshall to their credit have accepted the warranty and replacing my speaker with a Stanmore III, free of charge. The product is yet to arrive, however, to date, give credit where it's due.
Will update this post when the product arrives to ensure Marshall maintain the 5 star review.

Malheureusement c'est mon deuxième casque et toujours le même problème. La très mauvaise qualité du cuir/faux cuir.
Je voudrais pouvoir joindre une photo.

Kopplung mit einem zweiten Woburn III leider nicht möglich.

Ein Lautsprecher in diesem Preissegment sollte die Möglichkeit haben, sich mit einem zusätzlichen Lautsprecher zu koppeln, um Stereoklang zu erzeugen. Leider ist dies beim Woburn III nicht möglich. Ich habe zweimal beim Hersteller nachgefragt, aber leider ist es immer noch nicht möglich. Aus diesem Grund würde ich ihn nicht noch einmal kaufen.

ASSISTENZA POST VENDITA INESISTENTE. HANNO ASSEGNATO IL MIO PACCO AL CORRIERE POST NL E NON HO PIù RICEVUTO ALCUNA INFORMAZIONE. PACCO MAI ARRIVATO E IL CORRIERE MI DICE CHE IL PACCO NON E' NEL LORO SISTEMA

I contacted marshall.com to buy some parts for my 1960A top cabinet. I just figured they were reputable, I've been using Marshall amps for over 30 years. A gentleman named Samuel was emailing me back and forth almost all morning, pretty much promising me everything that I needed. Everything I needed came up to a little bit below a hundred bucks which was very doable, a great deal actually. He told me that they weren't sending out any more orders in 2024 and they would start shipping again in 2025, that was the first red flag. I am a business owner and I know there's no reason for that. I decided to look at the reviews after he kept hitting me up about paying for the parts as soon as possible, no invoice just pay through the email. Their reviews are abysmal, they take the money and never send the parts/amp/ whatever they order. And the people that do get their parts usually don't get what they ordered or they're not acceptable. There in England they say, so there's no recourse unless you buy through PayPal or something guaranteed, which they will not accept payment. I noticed they always have some rebuttal with every bad review, don't even try it buddy! Regardless if you have a couple happy customers, y'all are scammers. I wonder how many tens of thousands of dollars they've stolen from customers? What are we going to do fly over there and sue him? No we're just going to be out our money and then never receive anything. Buy off eBay or Amazon, at least you're guaranteed to get your money back if they bend you over like these guys want to. Merry Christmas Marshall!

I ordered the latest version of the headphone and it arrived with a sewing defect. I contacted them and there is no solution yet. The customer service is very bad. They promised me to solve my problem and that the supervisor will contact me and send you an email, but until now there is nothing. I do not advise you to buy from them and they lie about the warranty. Customers service keep telling me check your i will send you an email and there’s nothing unbelievable for big name as Marshall

Edited from 1 star to 5 stars to reflect that Marshall have been in touch and we have a resolution. I'm pleased to report that we have received a full refund for the goods ordered due to non receipt and marshall have offered a gesture item as an apology.
I firmly believe the reason for non delivery lies fully with the international courier services provided by DHL.

Ordered Major IV in brown on 29th Nov. Website says 'Marshall offers fast global shipping' but nothing turned up. Can't contact them other than by completing a 'contact form' which is hit and miss for anyone getting back to you. Live chat is always deactivated.
Quick to take money for the order but slow to send out. We had an email confirming order, email confirming item shipped (although click on it and tracking doesn't exist) Marshalls suggested action on this is to pass the buck and get in touch with DHL.
When we reached out to DHL, they have no record of item/order in their system. Which is poor from them, automated phone service just go round in a loop and you get no answers.
Then to add insult to injury...we get an email from Marshall asking to rate the product we bought! Poor - as we've never received the item. Even giving them extended time to deliver what with the black friday/holiday sales. We are still into our 3rd week of waiting for item to show up.

Stupidity is what comes to mind when describing my dealings with Marshall’s Customer Support Group.

I ordered and paid for a speaker but it never arrived. My money was never returned even though the local courier company admitted the loss of the shipment.

This information about the lost package was passed on to Marshall’s Customer Support Group and a whole week went by before the Customer Support Group replied with the following mail and I quote “Have you received the shipment in the meantime?”

Well I should still like my money back.

PS. I think your speakers are excellent.

Ive bought the Marshall Major IV and its just amazing product. Sound quality and material. Design too.

As its my first time dealing with Marshall products. I also decided to buy the Minor III. Im sorry but its totally bad. The material is like cheap plastic ones you buy from a terminal. Sound is good when there’s nothing around you. But if you’re outside walking or on a bus, mostly the surrounding sounds will cover or disturb to what you’re listening to. And calls too same thing.

Extremely Disappointed – Warning to Others

My recent experience with Marshall has been an absolute nightmare, and I feel compelled to warn others. I ordered [mention product] from Marshall, expecting the quality and professionalism the brand is known for. However, the delivery process has completely shattered my trust in the company.

Marshall shipped my order via UPS—a company that has proven to be utterly incompetent. For the past 2–3 days, I’ve been waiting for my package. I even called UPS multiple times, explaining the urgency of my situation (I have a flight to India tomorrow and will be away for 2 months). Despite all of this, they failed to deliver my parcel.

Marshall, you are equally responsible for this disaster. Why would you partner with such an unreliable delivery service? This isn’t just about UPS—it’s about your brand’s lack of care and accountability for your customers’ experience. Now, I’m left with no package, no resolution, and a tremendous amount of stress.

To anyone considering buying from Marshall, be aware! If you care about receiving your order on time or without unnecessary hassle, think twice before trusting this company. My experience has been nothing but disappointing and frustrating, and I wouldn’t want anyone else to go through this.

Marshall, you need to take responsibility, improve your logistics, and choose better delivery partners. This situation is unacceptable.

Non esiste servizio di assistenza Tecnica, il ché fa ridere, poiché la ditta in questione dovrebbe avere un reparto Tecnico con degli addetti competenti ad aiutare i clienti, purtroppo con Marshall non è così, non sono stati in grado neanche di consigliarmi un volgarissimo Cono per un amplificatore, che suonasse meglio dell'originale, che è pessimo

Compré online en su website el 1 de diciembre lunes a las 10:20am, indican tras el pedido que el miércoles 3 de diciembre será entregado. Hoy dice 5 de diciembre ni ha sido entregado a la empresa de transportes. Los he contactado por su chat y me dicen que desde la compra en 1-2 días recibiré mail con la guía de viaje y en ese momento ya iban 3 días desde comprado y pagado. Indicó quiero cancelar la compra y me dicen que eso ya no se puede hasta que lo reciba y lo devuelva.
Horrible servicio de atención al cliente por no decir inexistente.
NADA RECOMENDABLE

I've now emailed Marshall Support 4 times without a reply. (00157264)
It feels like I've just been dropped in the middle of my enquiry without any explanation.
The speaker was great, until it stopped working. The customer service has been very poor though.

Update - they did reply to me at last. An email arrived 3 days ago. They asked me for some more information, which I supplied straight away.
Now back to silence. I understand that this is a busy time of the year but this is not good at all.

Buenos productos sin duda,mala gestión e información de los plazos de entrega de los pedidos que se hacen en su tienda online,hice un pedido el domingo 24/11 indicaba que el plazo de entrega es de 3 a 5 días hábiles,hoy 29/11 vence ese plazo y me dicen en el chat que eso no es así,pues perdón,yo me guío por lo que ellos ponen en su web,no trabajo allí para ver sus procedimientos,el lunes me mandan mail que ha sido enviado y hoy en el chat online me dice un agente suyo que tardan 3 días en preparar los pedidos...WTF?? Decepciona bastante que una marca así sea tan poco clara en sus informes y sus seguimientos de pedidos en holandés e inglés mayormente,sabemos que sois un clásico pero en esto espabilar que vamos para el 2025!🤦

just rubbish service! They take the money and then they do not care. I placed an order on line and it seems it is lost by they do not care. They tell me to keep waiting to do their investigation. The delivery time frame they provide is fake and the customer service totally useless. They have taken my money for an order i have never received and even though I requested them to cancel my order they refuse.This is robbery and avoid shopping from them.

In less than 3 years of very light occasional usage my Stanmore II suddenly stopped working - I bought it from an official website (it was a birthday gift!)ю

I'm not used to such a short live of the devices - never happened before and I was definitely expecting more longevity and quality for the price.

Contacted support - no help so far, suggested repairs that cost more than 70% of the original price of the speaker?

I love the look of Stanmore, but will sadly go with a more practical choice next time.

I am extremely disappointed with the after-sales service provided by Marshall. I have been facing an issue with my Emberton speaker, which I reported to their support team weeks ago. While the initial response was prompt, the follow-up has been nothing short of frustrating.

I was assured that the repair process would take 14 days. It has now been over 15 days, and I have received no updates despite multiple follow-ups. Even after reaching out again, I was told that a status update had been requested from the service center, but no further communication has been provided.

The lack of transparency, communication, and urgency in resolving this matter is unacceptable for a brand like Marshall. I had high expectations given their reputation, but this experience has left me highly dissatisfied.

If you value responsive customer service, I would think twice before purchasing from Marshall. I sincerely hope they improve their service standards and resolve my issue soon.

Received my Killburn II a year ago. Sound is great, battery too. However, my first one died a month after having it, and the second one just died in the same way (signal suddenly disappears). I am very disappointed, especially at this price range. I left my speaker on a furniture, were taking good care of it and it still died without any apparent damages. I won't buy from this brand anymore.

Hoy olvidé dos artículos importantes en el carrito , y me di cuenta solo hasta por la noche , fui a la tienda ubicada en el Camino Real y el personal fue muy atento , me ayudaron a revisar de inmediato y mis artículos estaban ahí , los recuperé , estoy muy feliz , excelente atención