Master Supplements, Inc. レビュー 

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2024年10月23日

Thank you for the feedback!

Master Supplements, Inc. からの回答

2024年10月23日

Thank you!

Master Supplements, Inc. からの回答

2024年9月24日

Hi Meredith, we are very sorry to hear this! I am sure you have already but please discontinue use. You may have a sensitivity to an ingredient, or once in a while there can be a 'cleansing' period, sometimes referred to a herxhiemer reaction, where digestive symptoms can get worse before they get better. Also with our patented deep delivery and high potency, sometimes, the products can be too strong for some people. We take all adverse reactions very seriously and as part of our proactive FDA registration, we document each adverse reaction, as rare as they may be. We offer a full money back guarantee, so even though your health is the priority, just know that you won't be charged for anything that you are not completely satisfied with. You can reach us at 800-926-2961 or via e-mail at info@mastersupplementsinc.com for assistance.

Master Supplements, Inc. からの回答

2024年9月24日

Thank you for taking the time to leave a review, it really helps!

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2024年9月24日 に更新

We are sorry for the inconvenience! You did right by going to the main products page but we'll trouble shoot the specific products you mentioned with the search function to get that working better. Thank you for the feedback, if you are happy with the products, please consider updating this review as it dramatically helps us-have a wonderful day!

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2024年8月22日

Thanks for the review!

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2024年8月22日

We love to hear this-TY!

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2024年8月19日

Thank you very much for taking them time to leave a review, we are available should you ever need any additional assistance!

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2024年8月2日

Hi Aimee, I know this may seem counter intuitive but we take extensive extra QC measures to ensure that you have a viable product regardless of high temps during shipping! But before I explain, please note we have a very liberal return policy if customers aren't satisfied in any way.
We have manufactured our products and shipped them the same way for over 20 years now. We store our probiotics supplements at negative 10 degrees in industrial freezers up until the day they ship. Most if not all of our competitors never freeze them after manufacturing and rather they sit for months or more before shipping out to a consumer, our clock starts ticking the day we ship and unlike most other probiotic companies we guarantee our potency through expiration whereas, other bottles will say "at time of manufacturing", which means the product can be 100% dead and they are still meeting their label claims. We put A LOT of bacterial overage in every batch to ensure you are getting the labled potecny and I am happy to share the 3rd party test results via e-mail to show this. We do recommend refrigeration upon arrival but if you can’t because you’re traveling or for whatever reason; simply keep the bottle tightly closed and store in a dry, dark place.
Additionally, here is some more ways we belie we raise the standard on probiotic quality control:
We use colored glass bottles that are hermetically triple-sealed to keep the contents completely inert. The glass bottles block UV light and they allow less external moisture contamination than other bottle types.
We add moisture and oxygen desiccant packets to each bottle and flush the bottles with nitrogen to push excess oxygen out.
By creating the correct environment within the bottle and limiting their exposure to water and oxygen, we fully guarantee that our bacteria will remain stable and potent through expiration.

I hope this helps but please contact us if not. If it is helpful and more importantly, if you take the products and FEEL the difference in your gut function like I am sure you will, please consider updating this review, as a 1star is extremely detrimental for us. We appreciate your feedback and business greatly.
Jeff Porubcan
President, Master Supplements Inc

Master Supplements, Inc. からの回答

2024年8月2日

We appreciate you so much Marsha, reach out anytime if you need something! _ the MSI Family

Master Supplements, Inc. からの回答

2024年8月26日

THANK YOU Dr. Bubucea, this one made our day! So glad to hear your patients are feeling the difference!

Master Supplements, Inc. からの回答

2024年8月2日

Hi Joanne, I understand your concern but we take extensive extra QC measures to ensure that you have a viable product regardless of high temps during shipping!

We store our probiotics supplements at negative 10 degrees in industrial freezers up until the day they ship. Most if not all of our competitors never freeze them after manufacturing and rather they sit for months or more before shipping out to a consumer, our clock starts ticking the day we ship and unlike most other probiotic companies we guarantee our potency through expiration whereas, other bottles will say "at time of manufacturing", which means the product can be 100% dead and they are still meeting their label claims. We put A LOT of bacterial overage in every batch to ensure you are getting the labeled potency and I am happy to share the 3rd party test results via e-mail to show this. We do recommend refrigeration upon arrival but if you can’t because you’re traveling or for whatever reason; simply keep the bottle tightly closed and store in a dry, dark place.
Additionally, here is some more ways we belie we raise the standard on probiotic quality control:
We use colored glass bottles that are hermetically triple-sealed to keep the contents completely inert. The glass bottles block UV light and they allow less external moisture contamination than other bottle types.
We add moisture and oxygen desiccant packets to each bottle and flush the bottles with nitrogen to push excess oxygen out.
By creating the correct environment within the bottle and limiting their exposure to water and oxygen, we fully guarantee that our bacteria will remain stable and potent through expiration.

I hope this helps but please contact us if not. If it is helpful and more importantly, if you take the products and FEEL the difference in your gut function like I am sure you will, please consider updating this review, as even a 3star is detrimental for us. We appreciate your feedback and business greatly.

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2024年8月2日

TY!!!

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2024年8月2日

Dr. Xan..you are an inspiration for so many, thank you for your longtime support in our products!

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2024年8月2日

Thank you from MN to NYC!

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2024年8月2日

We are honored-ty!

Master Supplements, Inc. からの回答

2024年8月2日

Hope is outstanding! Thanks for the review!

Master Supplements, Inc. からの回答

2024年8月2日

We appreciate you very much, thanks for the review!

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2024年8月2日

Thank you!

Master Supplements, Inc. からの回答

2024年6月14日 に更新

Hello! I see you have placed a total of 3 orders with us through our U.S.Enzymes site, and they have all had the same Shipping and Billing address. The billing is different from the shipping, but we have entered them correctly from what we can see; the shipping label matches the address that was entered online. The last order we received was on Tuesday 5/28 and it as delivered on Friday 5/31.

I see your orders did come in through via ShopPay method so that feature may be recognizing an old address as the default but we are not able to change that on our end but we are happy to walk you through it and try to help. You can use the Check out as a guest feature as well. Please feel free to call our Customer Service @800-926-2961. Bill or Blake can help make this right and I apologize for the inconvenience!

Lastly, 1 star reviews are very damaging for us and we take pride in making every single customer happy, please consider updating your review by following the link in this response e-mail.

In health, the Master Supplements Online Support Team