Difficult to source quality electrical products as most come from overseas. I have always believed to fit the best made and SAFEST parts with anything to do with electricity. I am NOT in the trade but... もっと見る
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レビュアーのコメントを見てみましょう
Item arrived damaged in transit. The customer service staff could not have been more helpful (regardless of order size) and had replacement sent within hours. Thank you
Been purchasing from Mastertrade for a few years now.Prices have always been very competitive and good quality.Very quick to communicate and sort any delivery problems. Delivery is very prompt
I was struggling to find a door panel for a Hager 4way consumer unit, following a recent upgrade to the electrics, the electrician accidentaly broke the locking hinge pins. Anyway, this was the only... もっと見る
企業情報
さまざまな外部ソースから提供された情報
Mastertrade stock all the leading brands at very competitive prices, and are committed to giving you the kind of service you should expect from your supplier.
連絡先
Golds Hill Way, DY4 0PY, Tipton, 英国
- 0121 522 6229
- webteam@mastertrade.co.uk
- mastertrade.co.uk
4.6
優良
371件のレビュー
ネガティブなレビューの 25％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent in all respects.
2025年11月21日
自発的なレビュー
Great service and fast delivery
2025年11月21日
自発的なレビュー
Competitive prices
Competitive prices. Good choice of products. Staff knowledgeable on product.
2025年10月9日
自発的なレビュー
No response re order.
I ordered a downlight on 19th Dec to finish a job. It was supposed to be in stock and same day despatch. I emailed Mastertrade 23rd Dec for an update as it was showing on my account as "Processing". So far, no response and still "Processing". Not impressed.
2024年12月23日
自発的なレビュー
Mastertrade からの回答
Dear Gerald,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused during your experience with us.
We’d like to clarify that your order was placed on the afternoon of 19th December, close to the start of our Christmas break, as noted on our website and trading times. Our office was closed from 20th December and reopened on 2nd January. During this period, we were unable to process orders or respond to inquiries.
Your order was processed on 2nd January, as per our estimated 2-3 working day delivery timeframe, and was delivered promptly on 3rd January. However, we understand that our lack of communication during this time caused frustration, and we apologize for not being able to address your query before our return.
We value your business and are committed to improving our communication in the future to prevent such issues. Thank you for bringing this to our attention, and we hope to serve you better next time.
Best regards,
Ash Cowern
Ecommerce manager
Una Empresa que realmente recompensa…
Una Empresa que realmente recompensa por seguir estrictamente sus reglas, espero siga creciendo
2024年12月21日
自発的なレビュー
Used Mastertrade to buy some sockets in…
Used Mastertrade to buy some sockets in two occasions. First occasion unfortunately two of the sockets that were sent were of the wrong type, but this was quickly fixed. Very good prices and availability.
2024年11月28日
自発的なレビュー
Great post sales customer service
I bought some downlights from Mastertrade having carefully researched which ones to get and found them to be competitivly priced there. They were delivered in good time and I was very happy with the products (Forum SPA). Over several months some of them have failed and started flashing. I called customer services and they have been responsive and worked to confirm warranty terms with the manufacturer. Replacements have been arranged efficiently. I couldn't ask for more from a supplier. Very professional and good customer services.
2024年10月31日
自発的なレビュー
Dodgy Prices
Ordered an item from Mastertrade, only to find them cancel and change the price and invite me to re-order at a higher price. Refund given, but very disappointed that my order was cancelled and false prices were advertised.
I don't think I will be re-ordering from them.
2024年10月16日
自発的なレビュー
Mastertrade からの回答
Hi Chad,
I apologize for the inconvenience, but the prices we originally received from Dilog were incorrect, and fulfilling your order would have resulted in a significant loss for us. As a result, we had to cancel the order, and a refund was issued immediately.
Please note that we have over 90,000 products listed online, and in rare cases, pricing discrepancies can occur due to supplier information.
Thank you for your understanding.
Kind regards,
Alex
Deffo use again.
Initial delay in ordering from the manufacturer. One phone call asking 'Where's my stuff?' and the order was traced, actioned and it arrived 24 hours later. A system hiccough I suspect. This happens....
Thanks Mastertrade.
2024年5月20日
Great company to deal with
Great company to deal with, extremely happy with the service they have provided me with over the last few years. Always ready to give advice and good after sales service.
2024年5月20日
Great quality fir a very reasonable…
Great quality fir a very reasonable price. Well packaged and quick delivery.
2024年5月19日
I am an electrician & you need…
I am an electrician & you need wholesalers you can trust, I always have great service from Mastertrade. The delivery is always extremely quick & whenever I have had an issue the customer service team has been great.
Highly recommend!
2024年2月19日
Excellent company to deal with
Excellent company to deal with. Great customer service on the phone and great communication. Prompt dispatch times and delivery is fast.
2024年1月18日
The fastest deliverey out there.
The speed at which the order was processed, dispatched and received was outstanding.
Also, the price was the most competitive price I found.
I have added Mastertrade to my book marks to use in the future.
2023年12月21日
So kind and helpful
So kind and helpful . I was stuck for specific plug sockets to finish my kitchen installation before Christmas . Totally unreasonably requested next day delivery on 16th Dec . Didn’t expect them to come up with the goods but they did . Thank you so much . Wouldn’t hesitate to buy from here in future .
2023年12月15日
自発的なレビュー
Top Firm!
Very pleased with both my purchases and deliveries from Mastertrade. Great prices and a very quick response when I had a problem. Well done guys.
2023年11月21日
Great selection and prices
Great selection and prices, very knowledgable staff and fast delivery.
Been a regular customer for 4 years, great service provided
2023年11月21日
I often use Mastertrade and so far o…
I often use Mastertrade and so far o have not had any issues . Prices are reasonable , delivery times excellent , customer service good .
2023年11月20日
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