My order was substantially delayed through no fault of Masuku. I wrote customer service with my frustration about the delay and without my asking, Masuku sent me a generous supply of additional masks... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I would rate you 5 stars but your website masuku.com is down. 404-page error. The masks are great. But I cannot order replacement filters because.....you guessed it...the website is down. How unfor... もっと見る
Masuku One face masks come with 4 filters. The filter needs to be changed every 3 days. You cannot buy filters online any longer as Masuku have gone bust. Their website no longer works and the filters... もっと見る
Fantastic mask wish I’d found them sooner! I ordered from Masuku after trying lots of cheaper alternatives. I can honestly say the quality and breath ability with these masks is amazing and well worth... もっと見る
企業が回答しました
企業情報
当該企業による記述
More than 90% of the world’s population breathes air with levels of pollutants that exceed limits set by the World Health Organisation. Despite this fundamental human need for clean air, the face mask industry has failed to deliver an adequate solution. We are forced to trade-off between filtration efficiency, comfort and style, whilst a genuinely sustainable choice is completely lacking. This insight led to the creation of Masuku more than four years ago. The vast majority of face masks currently used cannot be recycled - many end up being incinerated, which further worsens the air quality crisis. Furthermore, increasing numbers are littered, washing up on beaches and polluting natural environments where they will persist for an estimated 450 years. Masuku’s vision is to provide clean air without compromising on comfort, style, or sustainability - to provide powerful filtration performance, whilst protecting the planet. This led Masuku to partner with Pentatonic, a design and technology company that specialises in what is known as the circular economy, to develop groundbreaking manufacturing technologies that will power the world’s most advanced face mask, Masuku One. The core of Masuku’s unique technology is a new kind of nano-fibre filtration material created from an engineered compostable polymer, using a newly developed electrospinning process. Compared with meltblown fibres, which are used to make the majority of face masks currently available, the electrospinning process is able to create a structured membrane consisting of extremely fine nano-fibres (up to 1,000 times narrower than a human hair) dispersed with extreme precision for maximum efficiency. Masuku’s revolutionary nano-fibre filtration material is being produced on site at the company’s AirLab in Hellaby, Rotherham. Assembly of Masuku One and production of Masuku Daily products will also take place in the north of England. A centre of excellence for sustainable filtration technology, the facility is responsible for producing Masuku’s proprietary nanofiber filtration fabric and assembling face masks under highly controlled conditions. In addition to this a substantial investment has been committed to ongoing research and development, Masuku will partner with globally renowned institutions and organisations to develop future generations of high-tech sustainable filtration devices. Taking its name from the Japanese for ‘mask’, a culture where masks are taken as a sign of care and respect for the community’s health, it has been Masuku’s mission since day one to create a fully sustainable product. That’s why Masuku face masks are made using recycled materials that can be re-recycled when it’s time to dispose of them. What’s more, the replaceable filters are bio-based, allowing for easy, environmentally-friendly disposal. Welcome to the future of clean air.
連絡先
The AirLab, Unit 1 Eden Close, Hellaby Industrial Estate, S66 8RW, Rotherham, 英国
- general@masuku.com
- masuku.com
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Delivery issue but...
I had an issue with my delivery but customer service was quick & diligent in dealing with my issue.
From the service, packing & product itself Masuku is top notch. Anyone who's worried or reluctant I can also guarantee you from my experience it was an easy/ smooth transaction.

Masuku からの回答
Best face-mask I ever tried
Best face-mask I ever tried, lightweight and gentle on the skin. Black Mesh is definitely a favourite, also super easy to swap filters, highly recommended.

Masuku からの回答
Win - Win
Great mask, the filters are awesome. I’m impressed with how comfortable and non intrusive the mask is. It's easy to put together, very comfortable to wear. The mask doesn't make me sweat and it's good for wearing glasses. Win-win all round!

Masuku からの回答
It's so light & comfortable you forget…
It's so light & comfortable you forget you're wearing it. The filtration is that superior that even with my heart rate high whilst cycling I can still breathe freely.

Masuku からの回答
Love it
Masks I've bought before have either fell apart or been too itchy, not this. I bought the Masuku one in blue, it arrived quickly and it's the best thing I've bought in ages! Love it
Very happy teacher!
I'm a teacher that needed something comfortable to wear all day long and a mask my students could hear me well in. This ticks all the boxes and exceeds my expectations. My glasses don't steam up either like all the others I've tried. Bonus!
The best mask, and rapid shipping to Chicago
By far the best face mask out there. It's insanely light, comfortable and breathable. I live in Chicago and had this shipped from the UK very quickly. Would definitely recommend.
I've had many masks over the years
I've had many masks over the years, way before COVID, and I've been looking for a mask that I can comfortably wear whilst commuting into the city by bicycle to help keep the fumes out, but giving me air to breathe. Masuku One is excellent, it's light, it's comfortable and it offers the protection I need. It also looks stylish. 5 star recommendation.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。







