Matrix Menswear レビュー 

Matrix Menswear からの回答

2025年7月31日

Thanks for your feedback, Paul – glad we could assist promptly with your return. We appreciate you shopping with us and hope to welcome you back again soon.

— Matrix Menswear

Matrix Menswear からの回答

2025年7月31日

Thanks so much for the great feedback, Curtis! We’re really pleased to hear you found the product authentic and our team helpful – that’s what we aim for every time.

— Matrix Menswear

Matrix Menswear からの回答

2025年8月26日

This review is completely inaccurate. Our tracking confirms the order was delivered successfully, and at no point was the parcel reported as missing by the courier. Claims suggesting otherwise are false.

We take fraudulent claims extremely seriously, as they unfairly damage trust in our business. All of our orders are sent fully tracked, and customers are kept updated throughout the process.

Matrix Menswear

Matrix Menswear からの回答

2025年5月20日

Hi Martyn,

Thanks for taking the time to leave a review — we genuinely appreciate all feedback.

Just to clarify, we reached out to you right away regarding this issue and were waiting on a few details (such as postage proof) in order to reimburse you fully for the return. We're always happy to cover the return cost when the incorrect item is sent — that’s part of our policy.

As a small business, we currently can't provide prepaid labels upfront, but we always make sure to reimburse postage as soon as it’s confirmed.

Sorry again if the return process felt long — our email may have landed in your junk folder, which can sometimes cause delays.

We’ve also reached out to you directly with a goodwill offer — we really do value your support and hope to welcome you back soon.

— Matrix Menswear

Matrix Menswear からの回答

2025年5月20日

Hi Jenevieve,

Thanks so much for the kind words! We're really glad to hear your order arrived quickly and that you were happy with the price — that’s what we aim for every time.

Appreciate your support and hope to see you again soon!

— Matrix Menswear

Matrix Menswear からの回答

2025年5月20日

Hi David,

Thanks for the great review! We're really pleased to hear you were happy with both the product and the price — it means a lot to us.

Appreciate your continued support!

— Matrix Menswear

Matrix Menswear からの回答

2025年5月20日

Thank you! We're really pleased to hear you found the website easy to use and that your delivery was fast — that's exactly what we aim for.

— Matrix Menswear

Matrix Menswear からの回答

2025年5月20日

Thanks so much for your review! We're really glad we could get your size sorted with a quick turnaround. Appreciate your patience on the return side — we’re always working to make the process as smooth as possible.

Hope to have you back again soon!

— Matrix Menswear

Matrix Menswear からの回答

2025年4月10日

Thanks so much for your review — really glad we could get the right size out to you quickly! We appreciate your understanding around return postage — and it’s great to hear you’re happy with the overall service.

Looking forward to getting you sorted again soon!

Matrix Menswear からの回答

2025年4月10日

Appreciate the kind words — great to hear your order arrived quickly and you were happy with the service!

Thanks again for shopping with us — we look forward to seeing you back soon.

Matrix Menswear からの回答

2025年4月10日

This one made our day — really appreciate you taking the time to leave such a solid review! Glad the service hit the mark and that you were feeling the quality. We take pride in keeping it authentic, from the OG designers to the finer details.

Thanks again for the recommendation — means a lot.

Matrix Menswear からの回答

2025年4月29日 に更新

New EDIT - We understand you mentioned reaching out to Loewe directly. Please note that many brands will only acknowledge retailers they’ve partnered with directly, and not necessarily third-party stockists or wholesalers—this does not mean items from other sellers are automatically inauthentic.

That said, we’d be happy to investigate this further. Please send us the item back for verification, and if you’re not satisfied, we’ll offer a full refund.

Dear Nini,

We take authenticity very seriously at Matrix Menswear, and we stand by the fact that all our Loewe products are 100% authentic. Our items are sourced directly from one of the most trusted suppliers in the UK, who also supply to some of the biggest, most reputable resellers in the industry.

Regarding your claim of verification, we would appreciate further clarification on who or what method was used to authenticate the item. Many third-party authentication apps and online services are not reliable and often inaccurate, as they do not have direct access to Loewe’s manufacturing details, official product logs, or brand-specific authentication techniques.

We would love to assist you further—please reach out to us directly so we can resolve this matter properly. We are committed to customer satisfaction and ensuring all our customers shop with confidence.

EDIT: Since the item was never returned and no credible verification has been provided, it’s clear the claim was based on inaccurate information. We remain confident in the product’s authenticity and stand by the integrity of everything we sell.

Matrix Menswear からの回答

2025年4月10日

Glad to hear your package arrived promptly and exactly where you requested — we always aim to make the process smooth and hassle-free.

Thanks for the great feedback, and we’ll keep pushing to earn that fifth star next time!

Matrix Menswear からの回答

2025年4月10日

Thanks for the kind words — great to hear you found the service smooth and delivery quick! We’re glad everything was easy from your side.

Appreciate you shopping with us — hope to see you back again soon.

Matrix Menswear からの回答

2025年4月10日

Thanks a lot for the great feedback — really pleased to hear everything was quick, secure, and smooth from start to finish. That’s exactly what we aim for.

We appreciate the support and will definitely keep it up!

Matrix Menswear からの回答

2025年4月10日

Thanks for the great review — glad you were happy with the Burberry shorts, the price, and how quickly they arrived!

Appreciate you choosing Matrix Menswear — hope to see you again soon

Matrix Menswear からの回答

2025年4月10日

Appreciate the feedback — great to hear everything was fast, efficient, and hassle-free. That’s exactly the experience we aim to deliver.

Thanks again for shopping with us!