Matrix Menswear レビュー 

Matrix Menswear からの回答

2025年8月31日

Hi Nicholas,

We’re sorry to hear you feel this way. To clarify, all of our returns terms are clearly outlined in our policy before purchase. Shipping costs are non-refundable, return postage is the responsibility of the customer, and we apply a small restocking/return handling fee (usually £5–£10) due to the very tight margins we work on.

In your case, the £5 fee was applied in line with this policy. While we always encourage exchanges to avoid additional costs, refunds are still available subject to these conditions.

We understand returns can be frustrating, but we do our best to be transparent and fair with all customers. If you’d like us to review your case again, please contact our team directly and we’ll be happy to check further.

Matrix Menswear からの回答

2025年8月26日

This review is completely false and misleading. All products we sell are 100% authentic and sourced directly from official suppliers. We have never had any verified issue with authenticity, and this claim is entirely unfounded.

We kindly ask that this review be removed as it is inaccurate and damaging.

Matrix Menswear からの回答

2025年8月26日

Really appreciate this, Paul. Great to hear your order arrived quickly and matched expectations perfectly. We look forward to helping you pick your next piece!

Matrix Menswear からの回答

2025年8月26日

Thanks Kevin! Great to hear the item was perfect and reached you quickly. We really appreciate your support and look forward to your next order.

Matrix Menswear からの回答

2025年8月26日

Thanks so much, Hannah. We’re delighted your son is happy with his gift and that our service stood out for you. Fast delivery and seamless tracking are exactly what we aim for — we’ll be glad to see you shop with us again soon.

Matrix Menswear からの回答

2025年7月31日

Hi! Thanks so much for the great review — we're really glad we could get that sorted quickly for you.

As a small thank-you, we’d love to offer you a surprise discount on your next order. Just drop us a quick message or email and we’ll get it sorted for you.

Appreciate your continued support!
— Matrix Menswear

Matrix Menswear からの回答

2025年7月31日

Hi Kie,

We really appreciate your kind words and continued support! Great to hear your recent issue was quickly resolved.

As a thank you, we’d love to offer you a surprise discount on your next order — just drop us an email and we’ll get that sorted for you.

— Matrix Menswear

Matrix Menswear からの回答

2025年7月25日

Thanks for your feedback, and we're really sorry for the delay and lack of communication — we completely understand how frustrating that must have been, especially after paying for express shipping.

Your order was temporarily held due to a fraudulent activity flag that was automatically triggered by our system. While this turned out to be a false alarm, it did slow things down initially as we have to be extra cautious for the safety of all customers.

To add to that, we were also in the middle of transitioning to a new courier partner at the time, which meant we had to reconfigure our shipping codes and systems — and unfortunately this caused some additional disruption to processing timelines.

We’re truly sorry for the inconvenience and are working hard to make sure this doesn’t happen again.

We’ll follow up with you directly via email to ensure you’ve received everything and to see if there’s anything else we can do to make this right.

Thanks for your patience,
Matrix Menswear Team

Matrix Menswear からの回答

2025年7月31日

Hi Sam,

Thanks so much for the honest review. We're really sorry to hear about the condition your parcel arrived in — unfortunately, this was down to the courier, but we completely understand how frustrating that must’ve been.

We appreciate you still leaving us a solid review, so as a gesture of goodwill, we’d love to offer you a surprise discount on your next order. Just get in touch with us directly and we’ll sort that for you.

— Matrix Menswear

Matrix Menswear からの回答

2025年7月31日

Hi Tim,

Thanks for the review – glad to hear your order arrived quickly! We pride ourselves on speed and reliability, and it’s great to see that reflected in your experience.

— Matrix Menswear

Matrix Menswear からの回答

2025年7月31日

Hi David,

Thanks for the great feedback! We're buzzing to hear your Burberry shorts arrived in just 2 days and you’re happy with the service.

We’d love to thank you properly – send us a quick message and we’ll hook you up with a surprise discount on your next order.

— Matrix Menswear

Matrix Menswear からの回答

2025年7月31日

Thanks for the great review – we’re glad you were happy with the service!

We’d love to give something back – drop us a message and we’ll hook you up with a surprise discount on your next order.

— Matrix Menswear

Matrix Menswear からの回答

2025年7月3日

Hi Grace,

We’re really sorry to hear about your experience.

Firstly, we want to clarify that our system automatically sends order and shipping confirmation emails immediately after purchase. If you haven’t seen any updates, they’ve most likely landed in your junk or spam folder, or the email address may have been entered incorrectly at checkout.

Regarding the delay: DPD unexpectedly failed to collect parcels from our warehouse, affecting multiple brands within our fulfilment centre. This was entirely outside of our control, and the matter is now under investigation. We’ve had confirmation that all affected parcels were collected today and are now in transit.

We completely understand the frustration and would really appreciate it if you’d consider updating your review in light of this explanation. If you still need help or tracking updates, please reach out to us at info@matrixmenswear.co.uk and we’ll assist you directly.

Thank you,
Matrix Menswear Support Team

Matrix Menswear からの回答

2025年7月31日

Thanks so much for the kind words, Deano – we really appreciate the support and are buzzing that you loved the Loewe sweatshirt! 🙌

Drop us a quick message and we’ll sort you out with a surprise discount for your next order.

— Matrix Menswear

Matrix Menswear からの回答

2025年7月31日

Thanks for the great review, Raj – glad to hear your order arrived promptly.

We’d love to thank you with a little something – send us a quick message and we’ll hook you up with a surprise discount on your next shop.

— Matrix Menswear

Matrix Menswear からの回答

2025年7月31日

Thanks so much for the lovely review, Janet! We're glad to hear your order arrived quickly and you’re happy with the value.

We’d love to say thanks properly – drop us a message and we’ll hook you up with a surprise discount for your next order.

— Matrix Menswear

Matrix Menswear からの回答

2025年7月31日

Thanks for the 5-star review, Lee – we’re buzzing to hear you were impressed, especially on your first order with us!

Send us a quick message so we can say thank you properly and sort you out with a surprise discount for next time.

— Matrix Menswear

Matrix Menswear からの回答

2025年7月31日

Thanks so much for the 5-star review, Lola – we’re glad to hear our team were helpful and responsive!

We’d love to thank you properly – drop us a quick message and we’ll set you up with a surprise discount for your next order.

— Matrix Menswear

Matrix Menswear からの回答

2025年7月31日

Thanks for the great feedback, Paul – we’re pleased we could resolve the sizing issues smoothly and efficiently.

Send us a quick message and we’ll sort you out with a surprise discount on your next order as a thank you!

— Matrix Menswear

Matrix Menswear からの回答

2025年7月31日

Thanks so much for the kind words, Gurminder – we’re thrilled you loved the Givenchy tee and had a smooth experience with us! We’re always working on expanding stock, so keep an eye out for future drops.

— Matrix Menswear