Mattel レビュー 

Hopeless. Do not want to help. This is the second time I have followed up with them. Last time was a defective item - “sorry, we don’t have anything in stock to replace it” even though the item was in stores everywhere and they made no attempts to rectify the problem.
Now I have preordered something from July along with an item that was ready to be shipped. September arrives (when the pre order is due to arrive) and I follow up where that is and why I haven’t received the other item yet. “Oh whoops, sorry that isn’t available anymore.” But you can get a refund. Absolutely no attempt to make it up to the customer even though it was their mistake and there was zero communication.

Consumerism, sweatshops, poor transparency, bad for the environment etc. etc.
I think they may have gotten a little better, but still unsure. I hope they try and do better and not just get more and more money.