Mattify レビュー 149

Delighted with my new doormat. Excellent communication when there was a delay in despatch and an issue with being delivered to wrong address by Royal Mail. The team responded immediately to my email and managed to track down package

This is the second time I have purchased a personalised mat!
And wow
Amazing quality
I bought as a gift for family.
I would highly recommend this family business
Also be mindful that as these mats are personally hand made they could take up to 3/4 weeks to arrive.
Well worth the wait !!
Great communication via emails

I have made an order around 2 weeks ago. No delivery, no communication or replies to my emails. I managed to get hold of them once last week and was told they have received my order on that specific day i called and it will be shipped same day. Its been a week and nothing. Nobody is picking up. Starting to think its a scam and might have to get klarna involved to get my money back

I have ordered three mats for my hall and front door area. I have a dog and the floors can get very dirty during wet weather. The mats are lovely and really nice designs. They are very good quality, nice and thick and highly absorbent. I’m so pleased with my purchases and it was so nice to receive a personalised note thanking me for my repeat business. One of the mats I ordered was a bespoke size and it did take slightly longer to arrive but that is to be expected when ordering something which is being made specifically for your requirements. The mats wash well and I’m really happy that I bought them. I would recommend Mattify not only for the quality of the products but also for their excellent customer service.

Delivery took longer than expected but it was worth the wait. The quality & finish of the mat is great. I'm obsessed.

Firstly, the quality of the product is unmatched, the lettering is clear, uniform and just looks high-end. The mat is efficient at removing dirt from shoes, but does well to hide it and remain looking clean. Despite being bespoke, the delivery turnaround was very quick. I did have an issue with my item (the format wasn’t as I wanted - I would recommend contacting them and specifying if you want it a certain way), however, one email to their customer support explaining the issue and another was sent out, free of charge, no hassle whatsoever - this arrived in the same timely manner as the first. I would definitely recommend this company to others.

I have ordered 2 doormats. The first one is lovely, good quality and nice size, however it took over 4 weeks to arrive. Once arrived I wasn’t keen on the colour (just my preference) so I ordered a second one in a different colour. I ordered this on the 1st June and still haven’t received it. I had to email to chase this, I have been informed there’s a delay.

My summary….If you are happy to wait a couple of months for it I would recommend.

A great doormat. Well made and good fabric and colour. The bonus is having our name on it.

Ordered 24th May and unfortunately had my first order lost in transit.
The company have been fantastic and once I emailed and advise I was still awaiting my matt they sent me a replacement out straight away which arrived the same week.
The matt is stunning and worth the wait.
Customer service is excellent and I would highly recommend !

Such amazing quality and design and you can just pop it in the washing machine. No signs of wear like other mats. Would highly recommend.

Received my mat in good time
Honestly a little underwhelmed by personalised wording think could have been bolder
Haven’t used yet as for our holiday home but home works well

We love our new Mattify door mat! It's so easy to hoover and throw in the wash when it gets too muddy :) The cat also loves sitting on it, so it must be comfy for him too! :D

Customer service was amazing and the product is perfect for a wedding gift. I am not giving it a 5 star just because delivery was delayed. Luckily wasn't in a rush to get it delivered and I know they were having issues with the production. Would still buy again!!

Ordered a patterned doormat and absolutely love it. Its gorgeous. Been washed twice already and comes out like new! Fantastic quality. Excellent people to deal with. Ordering bath mat next

Very happy with my doormat. Great quality, looks great in our new home. Thank you

The most incredible mats. I need more doorways!

We bought two mats, one for our backdoor and one for inside our porch. They are stunning. They fit perfectly in the spaces we have and although only been down a couple of days, we have had a delivery driver admire them and a neighbour ask where we got it.

We couldn't be more pleased. The service from the team was excellent, as was the communication with a slight delay. Super happy!

Thank you so much

Amazing service and product from start to finish.
Laura and her team were able to customise my Business Logo "Oceansage Therapy" on to a mat for my Wellbeing Studio.
It looks so smart and elegant and I love how detailed it is.
Will definately be recommending to family, friends and other businesses. THANKYOU!!!

We’re a ‘shoes off at the door’ house, I’m very precious about our flooring! These mats are perfect for our entryway - well priced, nice and thick and luxury looking and they wash and dry so well. I’ve tried every mat on the market including expensive competitors claiming to protect your floors but was left with moisture seeping through and onto our flooring, but these seem to hold the dirt and moisture in the thick pile and are rubber backed but not too thick so there is no chance of damage to our wood underneath. I hoover them daily and they look brand new after every hoover and have already got 2 at the front of the house so I can swap over when one is in the wash, will definitely be purchasing more for the back doors too! So many lovely designs to choose from.

Such a beautiful and quality product. Bought a personalised initial mat as a present for my daughter and niece. They are buying their first home together. Can’t wait for them to see it. They will be over the moon 🌙 👏🏻👏🏻
Thank you. A fantastic idea that adds a personal touch.

The mat is lovely, it looks great and I think it’s a great product - it’s so good that it can be machine washed, too! However, I was disappointed with the timings - both the e-mail response time at the enquiry stage and the time it took for my order to arrive. I sent my first e-mail enquiry on 22nd February and only received a response on 10th April after chasing via social media. Then, once I had placed my order, it was nearly two months later that I actually received it! So it essentially took me three months to get a mat! I appreciate that this is a small business, but I think it would have been helpful if a few key things had been clearly indicated such as how many designs and in how many colours you are allowed to request (I was told I could only see designs options in one colour, but this was not made clear on the website), how long you can expect to wait before receiving an e-mail reponse and how long you can expect to wait before receiving your mat, so that expectations are managed.