Customer services was excellent. I looked on website but wasn’t sure about how to progress. I then got a call asking if I needed help. I was given fantastic support to make payment, arrangements we... もっと見る
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Amazing, ordered my mattress, picked the day, it came the time it said. Had a, small issue as I paid to get my old one taken away and the courier couldn't take it. So I had to ring the customer servic... もっと見る
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Albeit only delivered yesterday evening l am so far happy with the mattress we bought. Let down by the delivery (including a specified two hour window). Delivery was initially cancelled on the promise... もっと見る
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I ordered 2 headboards on 9th June. Earliest delivery date I could choose was 17th July. I received a phone call from the company checking why I'd chosen 17th July, although she suspected that was t... もっと見る
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企業情報
当該企業による記述
Welcome to Mattresses 365, where our dedication to exceptional customer service, unbeatable prices, and extensive product selection sets us apart. We take pride in offering expert advice and top-notch products that make you feel valued and satisfied. With a team of experienced professionals in the bed industry, we possess the knowledge and expertise to assist you in selecting the perfect divan bed, bed frame or mattress that suits your unique needs. We are not just an online retailer; we are your ultimate destination for an enjoyable and hassle-free bed and mattress shopping experience. We believe that purchasing beds and mattresses should be a stress-free process, and we go above and beyond to make this happen. At Mattresses 365, we understand that your bedroom is a sanctuary, a place where you unwind and rejuvenate. That's why we are dedicated to selecting a wide range of stylish and comfortable beds and mattresses that will elevate the ambiance and aesthetics of your space. We take pride in providing a seamless and pleasurable shopping journey. Our user-friendly website offers an extensive selection of mattresses, divan beds, bed frames and headboards, along with detailed product information, images, and videos. With just a few clicks, you can explore our diverse range, find the perfect pieces to suit your style and needs, and effortlessly transform your bedroom into a haven of relaxation. With Mattresses 365, you can say goodbye to the stress and inconvenience often associated with bed and mattress shopping. We prioritise your satisfaction and have implemented smooth ordering processes, secure payment options, and efficient delivery services to ensure that your experience with us is nothing short of exceptional. Let us be your trusted partner in creating the bedroom of your dreams, where comfort, style, and relaxation seamlessly intertwine. Experience the pleasure of shopping with us and discover why Mattresses 365 is the go-to destination for your bedroom furnishing needs. Start your journey towards a restful night's sleep today, and find the ideal bed or mattress that will transform your sleep experience.
連絡先
Unit 5 and, 6 Vanguard Ct, Stockton-on-Tees , TS18 3TR, Stockton-on-Tees, 英国
- 01642 686365
- sales@mattresses365.co.uk
- mattresses365.co.uk
4.6
優良
137件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered. Delivered. No problem.
2026年2月2日
Mattresses 365 からの回答
Thank you for your great feedback! We're glad to hear your order arrived smoothly and without any issues. That’s exactly the experience we aim to provide every time.
We truly appreciate your support!
Thanks,
Kiran @ Mattresses365
Mattresses 365 からの回答
Hi Hollie,
Thank you so much for your kind words! We’re thrilled to hear you enjoyed our service, speedy delivery, and competitive pricing. Your support means a lot, and we look forward to serving you again soon!
Thank you,
Kiran @ Mattresses365
Mattresses 365 からの回答
Hi Ruth,
Thank you for your review! Your order is currently being prepared and we’ll be in touch very soon with delivery details.
If you have any questions in the meantime, our team is always happy to help. We hope you love your new bed once it arrives!
Thank you,
Kiran @ Mattresses365
Mattresses 365 からの回答
Hi Peter,
Thank you so much for your kind feedback! We’re really pleased to hear you received excellent service from Craig and that he kept you well informed throughout. I’ll be sure to pass your comments on to him – they’ll mean a lot. Thanks again for taking the time to leave a review!
Thank you,
Kiran @ Mattresses365
good communication
Very good communication from the company, fast delivery even to the scottish highlands.
2025年12月22日
Mattresses 365 からの回答
Hi Mr Pirrie,
Thank you very much for your kind review. We’re delighted to hear you were happy with our communication and that your delivery reached the Scottish Highlands quickly.
We really appreciate you choosing Mattresses 365 and hope to help you again in the future.
Best wishes,
The Mattresses 365 Team
Doesn’t Work
Product arrived in great timing. Unfortunately the pieces are not well made and don’t fit together. Contacted them via email but not received a reply.
2025年12月19日
Mattresses 365 からの回答
Hi Nicola,
Thank you for your feedback, and we’re really sorry to hear about the initial issue with the tent. We did respond to your email and arranged for a replacement tent to be sent out, which has since been dispatched.
We hope the new tent fits perfectly and that you’re now happy with it. If you need any further help at all, please don’t hesitate to get back in touch with us.
Kind regards,
The Mattresses 365 Team
Great service
Great service, fast delivery and the mattress arrived rolled up. Very easy to use website, sensible prices and a great selection too. We visited a shop in our local town, the matresses were between £800 to £2.5k!! I would definitely buy from Matresses 365 again.
2025年12月1日
Mattresses 365 からの回答
Hi Ed,
Thank you so much for taking the time to leave us such a fantastic review. We’re really pleased to hear you found our website easy to use, our prices sensible, and our delivery fast.
We know how eye-watering mattress prices can be on the high street, so it’s great to hear you found a quality option with us without the hefty price tag.
Thanks again for choosing Mattresses 365 – we’d be delighted to help you again in the future.
Best wishes,
The Mattresses 365 Team
Mattresses 365 からの回答
Hi Emma,
Thank you so much for your lovely feedback! We’re really pleased to hear you’re happy with the product and that our email updates and delivery timings met your expectations. Thanks again for choosing us – we really appreciate your support 😊
Thank you,
The Team @ Mattresses365
Excellent service
A smooth transaction all round, from choosing the mattress and making the payment to selecting the delivery date.
Everything was straightforward and professional. I would highly recommend this company.
2025年12月1日
Mattresses 365 からの回答
Hi Joanna,
Thank you so much for your kind words! We’re thrilled to hear that your experience from choosing your mattress to delivery was smooth and straightforward. Your recommendation means a lot to us, and we hope you enjoy many nights of great sleep!
Best regards,
The Team @ Mattresses365
Very good service
Very good service. Quality product. Competitive price. Good delivery by competent and considerate delivery operatives.
2025年12月8日
自発的なレビュー
Mattresses 365 からの回答
Hi, Andrew,
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you were happy with the service, product quality, and price. It’s great to know our delivery team made a good impression too.
We truly appreciate your support and hope to see you again soon!
Thank you — The Mattresses365 Team
Good price, efficient service
Very straightforward to order the mattress we wanted (deepsleep silk 1000), and to specify a delivery date. As stated, we got a two hour window the night before and a call 30 mins before delivery. The guys put the new mattress where we wanted it and removed the old one, all within 10 - 15 mins. We haven't had long enough to fully comment on the mattress, but it is very comfortable at the stage. Would use mattresses365 again, and would recommend.
2025年11月20日
Mattresses 365 からの回答
Hi,
Thank you so much for your detailed and thoughtful review! We're really glad to hear that ordering your Deepsleep Silk 1000 Mattress was nice and straightforward, and that our delivery team made everything smooth and stress-free.
It’s great to know the mattress is already feeling comfortable, and we hope it continues to give you many restful nights ahead. We truly appreciate your recommendation and would be delighted to help you again in the future!
— The Mattresses365 Team
Delivery was professional & both of…
Delivery was professional & both of your staff were extremely polite, friendly & competent.
2025年11月28日
Mattresses 365 からの回答
Hi Thomas,
Thank you for your wonderful feedback! We're delighted to hear that your delivery was handled professionally and that our team made such a positive impression. Polite, friendly and competent service is exactly what we aim for every time.
If there’s anything else we can help with, please don’t hesitate to get in touch. Enjoy your new purchase!
— The Mattresses365 Team
Communication all the way and very…
Communication all the way and very helpful delivery team
2025年11月17日
Mattresses 365 からの回答
Hi Mark,
Thank you so much for your lovely review! We're really glad to hear that you found our communication helpful and that your delivery team took great care of you. We truly appreciate you choosing us and hope you enjoy your new purchase! If you need anything else, we’re always here to help.
Thank you,
Mattresses365
Would recommend!
Delivery was very quick & free which is what made us choose this company. Also, this company is selling the mattress we wanted the cheapest, we actually saved £50 in price difference and delivery!
The drivers were kind and helpful, and ensured to call when they were close by.
Absolutely love the mattress so far (although it just needs to soften a little) very impressed and would certainly order from here again.
2025年11月16日
Mattresses 365 からの回答
Hi Holly,
Thank you so much for your lovely review! We're thrilled to hear that our quick, free delivery and great price helped make your decision easier — and even better that you saved £50!
It’s wonderful to know the delivery team took good care of you and kept you updated on their arrival. We’re glad you’re loving your new mattress so far, and it should continue to soften nicely as it settles in.
We really appreciate your kind words and would be delighted to welcome you back again in the future!
Sweet dreams from all of us at Mattresses 365 🌙✨
Thank you,
Mattresses 365
Brilliant Service and Quality Mattress
Brilliant Service, even when the DHL courier let them and me down, Craig at Mattresses 365 took ownership and updated me every step of the way. Contacting DHL on my behalf and ensuring a quick delivery. The Quality of the mattress is fabulous so far. I purchased online but apparently all the staff have the Baker & Wells Memory Touch Mattress too. Good value for money and excellent customer service from Craig. Thank you
2025年11月20日
自発的なレビュー
Mattresses 365 からの回答
Hi Harriet,
Thank you so much for your wonderful review! We're delighted to hear that you’re enjoying your new Baker & Wells Memory Touch Mattress — it’s a team favourite here too!
We’re really sorry for the delay caused by the courier, but we’re glad Craig was able to step in, keep you updated, and get everything sorted quickly. Your patience is truly appreciated.
Thank you again for choosing Mattresses 365 and for your kind words about our service. If you need anything at all, we’re always here to help.
Wishing you many nights of comfortable sleep! 🌙✨
Thank you,
Mattresses 365
Mattresses 365 からの回答
Hi Chris,
Thanks for your review! We’re pleased to hear everything was simple and exactly as described. That’s what we aim for.
Thank you,
Mattresses 365
Mattresses 365 からの回答
Hi Edward,
Thank you so much for the wonderful review! We’re thrilled to hear you’re loving the mattress. If you ever need anything, we’re here to help!
Thank you,
Mattresses 365
Mattress was delivered quickly
Mattress was delivered quickly. Well packaged and superb quality.
2025年11月1日
Mattresses 365 からの回答
Hi Maria,
Thank you so much for your kind review! 😊 We're delighted to hear your mattress arrived quickly and that you’re happy with the quality. Wishing you many nights of comfortable sleep! 💤
Thank you,
Mattresses 365
Mattresses 365 からの回答
Hi James,
Thank you for your lovely feedback! 😊 We're so pleased you found our prices great and delivery smooth and hassle-free. Enjoy your new purchase! 🛏️✨
Thank you,
Mattresses 365
Mattresses 365 からの回答
Hi,
Thank you for your feedback. We're really sorry to hear that the Steens Tunnel didn’t meet your expectations and that assembly was difficult. We aim for all our products to be high quality and easy to set up, so it’s disappointing to hear this wasn’t your experience.
Please reach out to our customer service team on 01642 686365, so we can assist you further.
Thank you for bringing this to our attention — your feedback helps us improve.
Thank you,
Mattresses 365
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