Mattresses 365 レビュー 

Mattresses 365 からの回答

2024年9月3日

Thank you for the feedback! We're glad to hear that you're satisfied with the prompt service and that it has been a great purchase for you so far. If you have any further questions or need assistance, feel free to reach out. We're here to help!

Thank you,
Kiran @ Mattresses 365

Mattresses 365 からの回答

2024年8月13日

Hi Volkan,

Thank you for your feedback! We're delighted to hear that you had a positive experience and I'll be sure to pass on your praise to Jen! We're glad to hear that you're happy with your mattress. If you have any more questions or need further assistance, feel free to reach out.

Thanks,
Kiran @ Mattresses 365

Mattresses 365 からの回答

2024年7月29日

Hi Pauline,

Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service and that your new mattress arrived quickly and meets your expectations.

If you need anything else or have any questions, please don't hesitate to reach out. Enjoy your new mattress!

Thank you,
Kiran @ Mattresses 365

Mattresses 365 からの回答

2024年7月23日

Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great ordering and delivery experience. Your kind words mean a lot to us, and we're delighted that we could meet your expectations. We look forward to serving you again in the future.

Thank you,
Kiran @ Mattresses 365

Mattresses 365 からの回答

2024年7月17日

Thank you so much for your kind words, Michael! We're thrilled to hear that you had a great experience with both ordering and delivery. Your feedback is greatly appreciated, and we look forward to serving you again!

Thank you,
Kiran @ Mattresses 365

Mattresses 365 からの回答

2024年7月15日

Thank you for your wonderful review! We're delighted that you enjoyed our communication, service, quick delivery, and the quality of our product. It's fantastic to hear that you found everything to be of great value. Your recommendation means a lot to us. We look forward to serving you again soon!

Thanks,

Kiran @ Mattresses365

Mattresses 365 からの回答

2024年7月15日

Thank you so much for your kind words, Paul! We're thrilled to hear that you had a positive experience with our communication and service. Your feedback motivates us to continue delivering our best. We look forward to serving you again in the future!

Thanks,

Kiran @ Mattresses365

Mattresses 365 からの回答

2024年7月4日

Thank you so much for your positive feedback! We're thrilled to hear that your delivery arrived on time, was well packed, and that our delivery team provided helpful service.

Customer satisfaction is our top priority, and we're delighted that you had a great experience with us. If you have any further feedback or need assistance, please don't hesitate to reach out. Thank you again for choosing us!

Kiran @ Mattresses 365

Mattresses 365 からの回答

2024年7月3日

Thank you, Eileen, for your wonderful review! We're thrilled to hear that you found our prices excellent and that your order arrived on time.

Your satisfaction is our top priority, and we're delighted that our service met your expectations. We look forward to serving you again soon!

Thank you.
Kiran @ Mattresses 365

Mattresses 365 からの回答

2024年5月28日

Thank you for your fantastic review. We're delighted to hear that you were pleased with the fast delivery and competitive pricing. It's great to know we could save you both time and money.

We hope you enjoy your new mattress and find it as comfortable as it looks. If you have any further feedback once you've had a chance to sleep on it, we'd love to hear from you!

Thanks,
Kiran @ Mattresses 365

Mattresses 365 からの回答

2024年5月28日

Thank you so much for your kind words! We're thrilled to hear that you were satisfied with our service and that we met your expectations. Your recommendation means a lot to us. We look forward to serving you again in the future!

Thanks,
Kiran @ Mattresses 365

Mattresses 365 からの回答

2024年5月7日

Hi,

We're pleased to hear that you're satisfied with your new mattress. However, we're deeply sorry to hear about the inconvenience you faced with the delivery process. Please accept our sincere apologies for the delay and the lack of communication regarding the delivery timeframe.

It's important to note that delivery is managed by an external company, and although we aim for a smooth and timely service, it's evident that we didn't meet expectations on this occasion. We understand the frustration caused by the cancellation and subsequent lack of updates on the delivery status. This falls short of the level of service we strive to provide.

Please be assured that we take your feedback seriously, and we will be addressing this issue with our delivery partner to ensure better coordination and communication in the future. Your experience helps us identify areas for improvement, and we are committed to making the necessary adjustments to prevent similar incidents from occurring again.

If you have any further concerns or feedback, please don't hesitate to reach out to us. We value your business and want to ensure your complete satisfaction.

Thanks,
Kiran @ Mattresses 365

Mattresses 365 からの回答

2024年4月22日

We're thrilled to hear that you had an excellent experience with us! Providing top-notch service and offering great value for our products are priorities for us, so it's wonderful to know that we've met your expectations. If you have any questions or need further assistance with your purchase, please feel free to reach out to us. We appreciate your feedback and hope to serve you again in the future!

Thanks,
Kiran @ Mattresses365

Mattresses 365 からの回答

2024年4月22日

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our service to be great, with fast delivery and clear communication throughout the process. Providing excellent service and ensuring timely delivery are top priorities for us, so we're delighted that we could meet your expectations. If you ever need assistance in the future, please don't hesitate to reach out.

Thanks,
Kiran @ Mattresses365

Mattresses 365 からの回答

2024年4月8日

Hi Susan,

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that everything went smoothly, right down to the exact delivery time.

Our team works hard to provide excellent service, and it means a lot to know that it's appreciated. We hope to have the pleasure of serving you again in the future!

Thank you,
Kiran @ Mattresses 365

Mattresses 365 からの回答

2024年3月21日

Thank you so much for your positive review! We're thrilled to hear that you were satisfied with our communication, pricing, and the timely delivery of your mattress.

Providing a seamless experience with no issues is what we strive for. Your feedback means a lot to us and helps us to keep improving. Looking forward to serving you again in the future!

Thank you,
Kiran @ Mattresses 365

Mattresses 365 からの回答

2024年3月13日

Thank you for leaving such a positive review! We're delighted to hear you found our website easy and straightforward to use. It’s fantastic to know that your previous purchase for your son was so satisfying that you've decided to return and purchase the same mattress for yourself. We're confident you'll love your new mattress just as much!

We can't wait for you to receive your order and enjoy the comfort of your new mattress. Should you need any assistance or have any questions in the meantime, please feel free to reach out. We're here to help!

Thank you again for choosing us and we're thrilled to have you as a repeat customer and look forward to serving you again in the future.

Thank you,
Kiran @ Mattresses365

Mattresses 365 からの回答

2024年3月13日

Hi Victoria,

Thank you so much for your wonderful review! We're over the moon to hear that you're in love with your new bed and that you were satisfied with our prompt email responses. Our team is dedicated to ensuring a smooth and enjoyable experience for our customers, and we're glad we could quickly resolve the issue with your old bed collection.

If there's anything more we can do for you in the future, please don't hesitate to get in touch. We hope to have the pleasure of serving you again!

Thank you,
Kiran @ Mattresses365

Mattresses 365 からの回答

2024年2月15日

Hi Richard,

I'm very alarmed to read your review. I am sorry about the service which you received.

The Next Day Delivery issue was a website glitch. Next Day Delivery is offered on a selected number of items which we hold stock of, unfortunately the mattress you purchased wasn't viable for this. You should have received a disposal, did you attempt to contact our customer service department regarding this on the day of delivery as I don't have any record of any contact.

The Delivery service used is an external courier, I do apologise for this and can assure you a report will be passed onto the Courier themselves.

Once again I do apologise for the service received, we take feedback seriously and will endeavor to put procedures in place to ensure a seamless customer experience going forward.

With best regards,
Dean @ Mattresses 365

Mattresses 365 からの回答

2024年1月9日

Hi Mr Ahmed,

I can see from your order that you chose Monday 8th January 2024, as your chosen delivery date and the mattress was delivered on Monday 8th.

If you require any more assistance, please don't hesitate to contact us on 01642 686365 and a member of the Customer Services team will be more than happy to assist.

Many Thanks,
Kiran @ Mattresses 365