Maturelion レビュー 513

Maturelion からの回答

2025年12月26日

Dear Customer,

Thanks a million for your kind words! We're stoked to hear you love your new t-shirts and that they looked great.
Sorry about the delivery time, but the best news is they made it before Christmas – phew! We're always working on getting your orders to you faster.
Hope you have a fantastic holiday season wearing your new tees!
Cheers,

Maturelion Customer Service Team

Maturelion からの回答

2025年12月25日

Dear Customer,

Thanks so much for your feedback! We’re glad the ordering process was smooth—but we’re sorry the sizing didn’t work out as expected. You’re absolutely right that some of our styles follow Asian sizing (which tends to run smaller), and we know how frustrating that can be if you’re expecting standard Western fits.

We really appreciate your honesty, and we’ll keep working to make sizing info clearer on each product page.

Hope your next tee—plain black or white—fits just right!

Maturelion Customer Service Team

Maturelion からの回答

2025年12月25日

Cher client,

Nous sommes sincèrement désolés que votre pull de Noël ne soit pas arrivé à temps pour les fêtes, surtout un modèle aussi original que celui de Die Hard ! Passer commande le 7 décembre aurait dû vous laisser largement le temps, et nous comprenons parfaitement votre déception.

Afin d'examiner la situation et d'y remédier, pourriez-vous nous communiquer votre numéro de commande ? Nous vous remercions de nous donner l'opportunité de résoudre ce problème, malgré votre frustration.

L'équipe du service client de Maturelion

Maturelion からの回答

2025年12月24日

Dear Customer,

Thank you so much for your wonderful review! We’re thrilled to hear that you found our search function fast and efficient—we’ve worked hard to make it easier for you to find exactly what you’re looking for, especially during busy shopping seasons.

It means a lot that you took the time to let us know. Happy shopping, and we hope to serve you again soon!

Maturelion Customer Service Team

Maturelion からの回答

2025年12月23日

Dear Customer,

We’re truly sorry for the complete lack of delivery and the confusing tracking experience—waiting 22 days with no package and unclear updates is unacceptable, and we understand your frustration.

To investigate this immediately and take responsibility, could you please share your order number? We’ll look into whether your order was fulfilled, verify the tracking information, and issue a full refund or replacement right away—no further hassle required.

We appreciate you giving us one last chance to make things right.

Maturelion Customer Service Team

Maturelion からの回答

2025年12月21日

Kære kunde

Tak for din ærlige feedback – og vi beklager virkelig, at den sweater, du modtog, slet ikke lignede det billede, der vises online.

Du fortjente et produkt, der levede op til sit løfte, især til prisen, og vi ramte tydeligvis ikke plet. Vi beklager oprigtigt for den skuffelse. Angiv venligst dit ordrenummer, så vi kan tjekke og hjælpe dig med at løse problemet.

Vi gennemgår også denne annonce for at sikre, at vores billeder afspejler virkeligheden – ikke idealiserede versioner – og for at forhindre, at dette sker igen. Selvom vi forstår din frustration (og din advarsel til andre), håber vi, at denne løsning viser, at vi tager din oplevelse alvorligt.

Med beklagelse og respekt,
Maturelion Kundeserviceteam

Maturelion からの回答

2025年12月21日

Dear Customer,

Thank you so much for your feedback!We’re glad to hear your order arrived on time and with great packaging—we take pride in those details, and it means a lot that you noticed.

Thanks for choosing Maturelion!

Maturelion Customer Service Team

Maturelion からの回答

2025年12月10日

Dear Customer,

We’re absolutely thrilled to hear that your experience was made great—thanks in no small part to Sabrina! 🌟We’ll be sure to pass along your wonderful feedback; it truly means the world to her (and to us!).

And we’re so happy you love the shirts—the quality, the design, and the message they carry. There’s nothing more powerful than wearing your truth with confidence… without saying a word. ✨💙

Thank you for trusting us with your order—and for spreading the word!

Maturelion Customer Service Team

Maturelion からの回答

2025年12月10日

Dear Customer,

Thank you so much for your kind words!

We’re thrilled to hear you loved the product, its quality, and the delivery experience. Customers like you make what we do so rewarding!💖

We can’t wait to welcome you back for your next order.

Best Regards
Maturelion Customer Service Team

Maturelion からの回答

2025年12月9日

Dear Customer,

Thank you for taking the time to share your detailed feedback—we truly appreciate your honesty.

We’re glad you like the hoodie’s style, artwork, and overall look, though we’re sorry the material didn’t exceed your expectations. As for the tote bag and zipper issues, we’re genuinely disappointed—and embarrassed—to hear about the poor quality and, especially, that the zipper was installed backwards. That’s unacceptable, and it’s not the standard we aim for.

While we understand your frustration and respect your decision not to order again, we’d still like to make things right, please offer us your order information here or email to support@maturelion.com so we can check it further.

Your comments have been shared directly with our production and quality control teams to prevent this from happening again.We know trust is earned through actions, not words—and we clearly fell short this time.

Thank you for holding us accountable.
Maturelion Customer Service Team

Maturelion からの回答

2025年12月5日 に更新

Dear Customer,

Thank you so much for your kind words! 💛
We’re thrilled to hear you love the shirt and that Lip was able to help and keep you updated — we’ll be sure to share your shout‑out with them! 🙌

Maturelion Customer Service Team

Maturelion からの回答

2025年12月5日

Dear Customer,

Thank you so much for your wonderful words! 💛
We’re thrilled you love our designs and materials — it means a lot to know you appreciate what we create!

Maturelion Customer Service Team

Maturelion からの回答

2025年12月4日

Dear Customer,

Thank you so much for your kind words!

We’re glad your order was processed promptly and that you’re happy with the quality—this is exactly what we strive for!

Thanks for trusting us with your purchase. We truly appreciate you!

Best regards,
Maturelion Customer Service Team

Maturelion からの回答

2025年12月3日

Dear Customer,

Thank you so much for your wonderful review! 🎁 ✨

We’re absolutely thrilled to hear that your shirts arrived high quality, exactly as expected, and are gift-ready (with a few sneaking into your own closet—we totally get it! ).

It means the world that you appreciate the design variety, pricing, and shipping speed. We’ll be here whenever you’re ready for round two—whether it’s for loved ones… or you. 💖

So glad you’re part of the Maturelion family!

Best regards,
Maturelion Customer Service Team

Maturelion からの回答

2025年12月3日

Dear Customer,

Thank you for sharing your experience—we truly appreciate the heads-up!

Just to clarify for other shoppers: our unisex/men’s styles do run slightly slim, so if you’re between sizes or prefer a roomier fit (especially in XL+), sizing up to XXL is often a great call.That said, we’re sorry to hear your order took longer than expected. Rest assured, we’re always working to improve both fit guidance and delivery times!

If you ever need help choosing your size before ordering, just message us—we’re happy to help!

Best regards,
Maturelion Customer Service Team

Maturelion からの回答

2025年11月29日

Dear Customer,

Thank you so much for your kind words! 😊We're delighted you're happy with both the product and the delivery—we always aim to get your order to you quickly and in perfect condition.

We truly appreciate your support and hope to serve you again soon!

Best regards,
Maturelion Customer Service Team

Maturelion からの回答

2025年11月28日

Dear Customer,

Thank you so much for your feedback! 💛
We’re glad you like the pullover and truly sorry about the color mix-up.
Our team will reach out to you via email shortly to help resolve this.

Maturelion Customer Service Team

Maturelion からの回答

2025年11月28日

Dear Customer,

That’s wonderful to hear! 💛
We’re so glad you and your fiancé love the shirts and that they fit perfectly. Wishing you both lots of happiness! 💍😊

Maturelion Customer Service Team

Maturelion からの回答

2025年11月27日

Dear Customer,

Thank you so much!

We’re so glad your order arrived quickly, the price felt fair, and our communication was clear every step of the way. That’s exactly the experience we aim to deliver!

Thanks for choosing Maturelion—we truly appreciate your support.

Best regards,
Maturelion Customer Service Team

Maturelion からの回答

2025年11月27日

Dear Customer,

Wow—thank you so much for such an incredible review! 🙏

We’re absolutely thrilled to hear that your hoodie, Henley shirt, and tee all met (and even exceeded!) your expectations in quality, construction, and print durability. Knowing you expect them to last for years is the highest compliment we could receive.

And we’re especially excited you fell in love with the Henley style—it’s one of our favorites too! We can’t wait to make 5 or 6 more for you (maybe in every color? ).

Thank you for trusting Maturelion with your wardrobe—and for your kind words that truly fuel our passion. 💙

Best regards,
Maturelion Customer Service Team