Maya deluxe made purchasing a wedding dress really simple. There was an issue with the first item received but they had an easy returns process and I was able to get a replacement really easily. Love... もっと見る
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I recently purchased 6 lovely dresses for my bridesmaids online and I had added the wrong colour belt into my order, I emailed the team and lovely Anna fixed my issue straight away she switched out... もっと見る
企業が回答しました
Isabelle was incredibly helpful when I required a last minute exchange on a bridesmaid dress that was purchased in January 2023. She went out of her way to keep me informed about every step of the pro... もっと見る
企業が回答しました
I wish I could give 0 stars. I placed an order back in November, and it’s now almost May – still no package. I’ve received repeated promises that it would be shipped, but nothing ever happens. No hone... もっと見る
企業情報
Maya Deluxe について
当該企業による記述
We are Maya Deluxe – a premium British Fashion Brand. We’re obsessed with bringing you beautiful romantic pieces that we hope will capture your imagination as much as they do ours.
Our collections are epitomised by our signature sequins and our intricate hand embellished designs. Timeless, elegant dresses with a touch of vintage boho charm are what we do best.
All our dresses are designed in house at our studio in Manchester – the traditional home of the British textile industry.
The creative process starts with an act of the imagination that is brought to life by our talented design team. From sketch, to fabric selection, to fitting and production, each dress is a labour of love. Our mission is to create magic! – Enchanting pieces, worthy of being part of your special day.
連絡先
32 Broughton Street, M8 8NN, Manchester, 英国
- customercare@mayadeluxe.co.uk
- mayadeluxe.com
Terrible customer service
Terrible customer service. I never received my dress sadly so I can’t review it. I put my order in on 14th of December and paid for next day delivery. On the 20th December I emailed asking if it was on the way no response. I then sent 4 more emails and eventually on the 3rd of January I was told my emails had gone into their “junk” folder. Here we are 10 days later and still no refund in my account. Awful service. I’m going to contact my bank tomorrow as it’ll be one month since placing my order.
Sort yourselves out!
2024年12月14日
自発的なレビュー
Brilliant company, lovely dresses. Highly recommend!
What a refreshing change - an online company that has a quick, no quibble, immediate refund policy. Ordering was easy (apart from being spoilt for choice!), the dress I chose was so pretty but the style just wasn’t right so I returned it. My refund was acknowledged by email and came through in full within a week. I won’t hesitate to order from Maya Deluxe again. Really excellent!
2024年9月1日
自発的なレビュー
Stunning and beautiful
I bought the maya pink floral embroidery lehenga set which looked absolutely beautiful on and was very lightweight. I felt so elegant wearing it and would definitely buy from Maya Delux again. Their products are stunning. Well done.
2024年8月10日
自発的なレビュー
Fantastic customer service
Fantastic customer service
I purchased a dress and unfortunately it was not my style due to a growing baby bump
Anna went over and beyond to make sure not only I could swap the dress for a different style but also to get it out to me the next working day
From start to finish nothing but professional and very helpful
More major companies could take a leaf out there book
Anna is a great asset to your team
Thank you so much again 💝
2024年5月29日
自発的なレビュー
Maya Deluxe からの回答
Hi Amy,
Thank you for taking the time to leave this lovely review, it will most certainly be passed on to Anna's manager who will be thrilled.
Anna is undoubtedly an asset to our team. She brings joy not only to her colleagues but also to our customers, and it’s wonderful to hear that you experienced this as well.
We wanted to personally congratulate you on your upcoming baby, and wish you all the luck in the world with your beautiful family.
Please reach out if there is absolutely anything else I can do for you.
- Maya Deluxe
Isabelle
I reached out to the team at Maya Deluxe due to an issue I had with needing to change the size of a dress. My return email was dealt with by Isabelle and I honestly couldn't be more grateful for her help. She was so helpful, kind and understanding. Totally turned a situation that, for a future bride could have been very stressful into an extremely easy solution. I am very very grateful for her kind, quick and seamless help. Thank you again Isabelle, you have been so great!
2024年5月17日
自発的なレビュー
Maya Deluxe からの回答
Hi Kathryn,
Thank you for taking the time to leave this lovely review.
I am thrilled to hear that Isabelle could help you with your dress sizing issue.
As a business within the very heart of the wedding industry, we completely appreciate how stressful wedding planning can be and it's wonderful to hear that Isabelle could help with that, even just a little.
I also wanted to let you know that I have made sure your comments have been read by Isabelle's manager, who is delighted.
We wish you all the luck in the world and hope your wedding day is the day you dreamed it would be.
If there's anything else we can do for you please do not hesitate to reach out.
- Maya Deluxe
I couldnt recommend a better company
I couldnt recommend a better company. Right from the start their customer service was above and beyond. No question was silly and they did their upmost to help me. I purchased my 3 bridesmaids dresses and I couldnt be happier with them. I had to return one for a bigger size and I received it within a week. Genuine lovely, polite and caring staff. I 100% recommend them 👌
2024年5月13日
自発的なレビュー
Maya Deluxe からの回答
Hi Marie,
Thank you so much for your lovely comments, we're thrilled!
We really do try our best to provide the best experience possible and hearing we're achieving that really does mean the world to us.
Congratulations on your wedding from all of us here at Maya, we wish you both a lifetime of love and adventure.
- The Maya Team
I originally purchased this dress in a…
I originally purchased this dress in a size 14 as I figured it was better to size up when ordering online. When it arrived it was too big for me so I reached out to the customer services team. I spoke to a lovely lady called Beth, who directed me to the size guide and told me where to measure and what that meant. She must have been on the phone with me for almost half an hour and never did I feel like an inconvenience. It turns out, I'm a 12! She then went on to explain that unfortunately there is almost no consistency in women's sizes in the industry and is a very flawed system. I now have the perfect size, and I just love it. Reach out to the customer services team before buying if you're not sure!
2024年5月1日
自発的なレビュー
Maya Deluxe からの回答
Hi Gemma,
Thank you for taking the time out of your day to leave this review, we are delighted to hear Beth could help you with your query.
It's frustrating that women's sizing is so inconsistent within the industry, and is something we are working to solve each and every day.
We offer a comprehensive size guide linked in every listing, but you are right, our customers can reach out to us directly either via telephone or email for support whenever they need it. They'll always find someone warm, friendly and ready to help. No chat bot, no "press 1" telephone options, just people who are passionate about the industry they work in.
Thank you once again for your feedback, and please let us know if there is anything else we can do for you.
Kind regards,
- Maya Deluxe
The staff are so polite and helpful
The staff are so polite and helpful! I called to see if delivery’s is possible to Nederland and the lady helped me in my mother tongue and very politely also. Very surprising and better service than of most places I go to here. Dat deed me echt glimlachen, bedankt 💖💖💖
2024年5月2日
自発的なレビュー
Maya Deluxe からの回答
Hi Sammy,
Thank you for sharing your feedback; we're absolutely thrilled.
I've checked our logs and it appears that the agent you spoke with was Chloe. We're proud to mention that Chloe is fluent in several languages and is truly an invaluable asset to our team. We consider ourselves fortunate to have her on our team, and I'll ensure that your comments are forwarded to her manager.
I am also glad Chloe had been able to help you with your query, please know that we are always at the other end of the phone ready to help with any questions or concerns you may have.
Please let us know if there is anything else we can do for you.
- Maya Deluxe
Really great customer service
Really great customer service. I messed up my return (sent the dress to wrong company!) and Maya Deluxe were easily contactable. They agreed to extent the returns window for me. I also lost my order slip and they talked me through what information to include in my return to make sure I still got a refund.
Really impressed.
2024年4月30日
自発的なレビュー
Maya Deluxe からの回答
Hi Amelia,
Thank you so much for taking the time to leave this feedback, as a small business it means the world to us.
We aim to provide the best experience possible for our customers, and hearing that we're achieving that makes us so proud.
We completely understand that things go wrong, and I am delighted we were able to resolve this for you.
If there is ever anything you need, please do not hesitate to reach out.
- The Maya Team
Such a brilliant experience purchasing…
Such a brilliant experience purchasing from Maya. Isabelle went above and beyond to help with my request when I contacted the team via Instagram.
The dresses are super high quality and beautiful too.
Thank you Maya!
2024年4月30日
自発的なレビュー
Maya Deluxe からの回答
Hi Cathy,
Thank you for taking the time out of your day to leave this review.
I have personally made sure your comments have been seen by Isabelle's manager, who is delighted with the feedback you've provided.
We are also delighted that you were happy with the quality of our dresses. We aim to make each and every dress to a high standard, so hearing we're achieving that is really important to us.
Thank you again for your lovely comments, and I am glad we could resolve this issue for you.
- The Maya Team
Anna - customer service 5/5
I recently purchased 6 lovely dresses for my bridesmaids online and I had added the wrong colour belt into my order, I emailed the team and lovely Anna fixed my issue straight away she switched out the belt with the colour that I should of ordered.
Anna has been very professional and polite and fixed my own error so fast, brilliant customer service like hers goes and long way and shouldn’t be unnoticed!
Thanks so much again!
2024年4月24日
自発的なレビュー
Maya Deluxe からの回答
Hi Megan.
Thank you so much for taking the time to leave this review, it means the world to us.
I have personally made sure your comments have been seen by Annas manager, who is delighted with the feedback you've provided.
She also wanted to say that Anna is a huge part of the Maya team, and embodies everything we stand for as a brand - we're very lucky to have her.
Thank you again for your lovely comments, and I am glad we could resolve this issue for you.
Have a wonderful wedding day, and thank you letting us be a small part of it. Its such an honour.
- The Maya Team
Efficient and Solved my Query
Isabelle was a great help and solved my query very efficiently. One less thing for a bride-to-be to worry about!
2024年3月22日
自発的なレビュー
Maya Deluxe からの回答
Hi there,
Firstly, congratulations on your wedding, we hope your wedding is everything you want it to be!
We are so honoured we get to play a small part in your day, and that Isabelle could help you solve your query.
We wish you love, health and happiness-
Maya x
Lovely dresses, great fit & quality
I will always recommend Maya Deluxe now! Having stumbled across it online while searching for a bridesmaid dress, I ordered a total of 6 dresses over 2 orders. Delivery was really fast. The sizing is spot on and the quality is really good. Returned 5, kept one, and the refunds were issued promptly.
2024年3月3日
自発的なレビュー
Maya Deluxe からの回答
Hi Hannah,
Thank you so much for taking the time out of your day to leave us this review.
We're so happy to hear you were pleased with the dresses and with the speed of both delivery and your refund - we really do try to make each persons experience with us as seamless as possible.
If there is anything we can ever do for you, please do reach out.
- Maya x
Excellent work Chloe
Chloe was a fantastic help. I called with regards to an issue and this was resolved so quickly and with excellent communication. Highly recommend Chloe's work ethic and she was a pleasure to deal with.
2024年2月27日
自発的なレビュー
Maya Deluxe からの回答
Thank you for taking the time to share your positive experience with Chloe! We're thrilled to hear that Chloe provided you with fantastic assistance and resolved your issue swiftly with excellent communication. Your recommendation of Chloe's work ethic is truly appreciated.
Our team values your feedback, and we're delighted that Chloe made your experience a pleasure. If you ever need further assistance or have more questions, please don't hesitate to reach out. Thanks again for recommending Chloe and for choosing our services.
Best regards,
Maya Deluxe x
Dress Exchange
I received my two bridesmaids dresses however they weren’t the colour I had hoped for so I got in touch with customer services and spoke to a lovely lady she responded quickly too and has been really helpful and managing to exchange for the colour hopefully that was intended to originally be . Looking forward to seeing the new dresses . Thank you
2024年2月19日
自発的なレビュー
Maya Deluxe からの回答
Dear Erin,
Thank you for reaching out. We appreciate your understanding regarding the colour mismatch with the bridesmaids dresses.
We're glad our customer service representative could assist you promptly in managing the exchange. We're committed to ensuring you receive the dresses in the intended colour, and we look forward to exceeding your expectations. If you have any further questions or needs, please feel free to reach out.
Thank you for your trust in us.
- Maya Deluxe x
Fabulous customer care
The customer service of this company is outstanding. The dresses are fabulous! Isabelle is so understanding and helpful. Thankyou
2024年2月23日
自発的なレビュー
Maya Deluxe からの回答
Hi Cherelle,
I am so glad you are satisfied with your experience with us. I will pass this feedback onto Isabelle's manager :)
- Maya Deluxe x
Amaizing The products are amaizing and the stuff…
The products are amaizing and the stuff very helpful!!
2024年2月20日
自発的なレビュー
Maya Deluxe からの回答
Thank you for sharing your experience with us on Trustpilot. We genuinely appreciate your candid feedback and want to express our gratitude for choosing Maya!
We're thrilled to hear that our customer care team provided you with excellent service and made a positive impact on your experience.
- Maya Deluxe x
Great dresses and fantastic customer service
Very responsive and friendly customer services.
I ordered 7 dresses to give my bridesmaids a choice of styles and colours.
The dresses are gorgeous, lovely quality and very very reasonably priced.
A few needed to be returned as I only have 3 bridesmaids, the return process was very easy.
I noticed that my amount due to be refunded was not correct and reached out to the team, who immediately rectified this and ensured that another item I had returned to be exchanged for another size, was dispatched quickly.
A pleasure to deal with and I can’t compliment the dresses enough. Very happy and would order from Maya again. Highly recommend
2024年2月16日
自発的なレビュー
Maya Deluxe からの回答
Thank you so much for your glowing review! We are absolutely delighted to hear about your positive experience with Maya. It warms our hearts to know that you found our customer service responsive and friendly.
It's wonderful to hear that the dresses exceeded your expectations in terms of quality and style. We understand the importance of providing choices for bridesmaids, and we're thrilled that you and your bridesmaids are happy with the gorgeous dresses.
We appreciate your understanding during the return process, and we're pleased to hear that it was a smooth experience for you. Our team works hard to ensure that every aspect of your shopping journey is seamless. Thank you for choosing Maya, and we look forward to serving you again in the future. If there's anything else you need or if you have further feedback, please don't hesitate to reach out.
- Maya Deluxe x
Amazing service!
Amazing service!
I needed my dress to travel with and Isabelle was able to help facilitate next day delivery so promptly, even though I had mistakenly chosen standard. Loved the dress, outstanding quality.
2024年2月12日
自発的なレビュー
Maya Deluxe からの回答
Thank you so much for taking the time out of your day to leave this review.
It's so lovely to hear you were happy with the service you received from Isabelle! We hope you had a lovely time travelling.
- Maya Deluxe x
Beautiful dress and fantastic customer…
Beautiful dress and fantastic customer service (from Isabelle)!
2024年2月12日
自発的なレビュー
Maya Deluxe からの回答
Thank you for sharing your experience with us on Trustpilot.
We're thrilled to hear that Isabelle provided you with excellent service and made a positive impact on your experience. We believe in recognising and celebrating the efforts of our dedicated team, and your acknowledgment is truly rewarding.
- Maya Deluxe x
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