The Female staff unhelpful most of the time and stingy. You will get better customer service with the overnight guys and they give 25 free spins instead of 10. Over all without the staff. I like this... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Mbit has very fast cash outs no questions asked BOOM lands in your wallet. I've gotten some chunky wins here before. Their bonus system is plentiful, awesome, and more than fair.
企業が回答しました
I can’t say much about this casino except out of all the crypto casinos I have played in over the last 8 years this is by far the best casino I have played in. Super fast payouts and customer service... もっと見る
企業が回答しました
Nathalie was exceptional at providing professional and fair customer service. I was so happy that she was able to resolve my issue with little hassle. I recommend she recieve a raise as soon as possib... もっと見る
企業が回答しました
企業情報
当該企業による記述
Established in 2014, mBitcasino is one of the premier, leading online crypto casinos. mBitcasino is the go-to solution for Bitcoin gaming for a growing number of people all around the world, and that’s no coincidence – we have the latest, most advanced Bitcoin games available, an innovative online gaming platform, and a website designed to be user-friendly and easy to use. We strive to offer our players the best gaming experience, with numerous games to play and win, consistent bonuses, and a friendly staff oriented towards player satisfaction.
連絡先
4.3
優良
476件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 89％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
First of all they wouldn't allow me to…
First of all they wouldn't allow me to withdraw the money after i completed the rollover, but after a couples of tries the transaction was "accepted" but then got instantly cancelled, i the got an email saying that i was selected for a "random security review" and that i would need to send my ID and a bunch more of personal documents to they're email, then afterwards i got my account suspended with no explaniton, so i lost the money that i deposited and couldn't withdrawn nothing.
the least they could do is give back the money i deposited.
Overall awfull experience and by looking at other reviews im not the only one.
Its been almost a week since my account was suspended and they haven't responded to any of my emails so obviously the reviews saying tha tht eocstumer service is really good are obviously bots and fakes accounts.Still have no idea why the account was suspended and im still waiting for a response.
2026年4月12日
自発的なレビュー
mBitcasino からの回答
Hello, we are sorry to hear that you consider the KYC process not being ok. We are bound by the GDPR rules, and we will always respect the documents and privacy of our clients.
The KYC process is a normal process, and it is stated in our terms and conditions.
Your funds are not lost; they are still in the account.
this place is always great
this place is always great, the reps are sincere, absolutely no complaints.
2026年4月11日
自発的なレビュー
mBitcasino からの回答
Thank you so much for the kind words! We’re thrilled to hear you’ve had such a great experience and that our team comes across as sincere. That means a lot to us. We truly appreciate your support and are always here for you!
mBitcasino からの回答
Thank you so much! We’re glad to hear you’re enjoying our prompt and reliable customer service. We truly appreciate your support and will keep working hard to provide the best experience possible!
A week ago when I attempted to withdraw…
A week ago when I attempted to withdraw my funds I was selected for a random security check. After 7 days of sending and resending my documents because supposedly the photos I sent were "blurry", I received another email today basically saying "we'll let you know when we're done with my account review. No date, no reason why and this is after I sent my documents in 5 times! With the same response every time. One of your documents is blurry. Oh an they suspended my account as well. For a random security check. What a bunch of crap! I won't be back. Hopefully they don't rip me off. I'm guessing since it's been over a week with a bunch of vague excuses I've already been ripped off and just need to accept it. My advice, find somewhere that actually appreciates the people that dump thousands of dollars into their casino. Mbit will take advantage of you the second you attempt to cash out. Just fyi!
2026年4月7日
自発的なレビュー
mBitcasino からの回答
Hello,
Apologies for the delay. We can see that your account is verified and that you have already received the requested withdrawal.
Please let us know if there is anything else we can do for you.
Best ever 😅😅
2026年4月5日
自発的なレビュー
mBitcasino からの回答
Thank you so much for the feedback! We really appreciate your support!
Caitlyn is a rockstar she listened to…
Caitlyn is a rockstar she listened to my concerns and helped me
2026年4月4日
自発的なレビュー
mBitcasino からの回答
Thank you so much for your feedback! We’re really glad Caitlyn could help and address your concerns!
All if the hosts are very quick to…
All if the hosts are very quick to looking out for the best interest of their players!
There hasn't been a time where i've been disappointed with this platform.
Hands down 5 stars all day long!
2026年4月2日
自発的なレビュー
mBitcasino からの回答
Thank you so much for the amazing feedback! We’re delighted to hear that our hosts have been attentive and always looking out for your best interests.
It truly means a lot that you’ve consistently had a positive experience with us. Your support and 5-star rating are greatly appreciated. We’ll keep doing our best to deliver the same level of service every time!
She was awesome and helping me feel…
She was awesome and helping me feel better and got me a great bonus
2026年3月28日
自発的なレビュー
mBitcasino からの回答
Thank you for sharing this! We’re so glad to hear that our team was able to support you and make your experience a positive one. It’s great to know you felt better and enjoyed the bonus as well!
We truly appreciate your kind words and are always here whenever you need us.
The crew is amazing they treat you like your part of the family
The crew is amazing they treat. With so much respect and honesty
2026年3月26日
自発的なレビュー
mBitcasino からの回答
Thank you so much for your kind words! We’re delighted to hear that our team made you feel respected and well taken care of. Providing honest and supportive service is what we strive for every day. We truly appreciate your feedback!
The great customer service
2026年3月26日
自発的なレビュー
mBitcasino からの回答
Thank you so much! We’re really glad to hear you enjoyed our customer service. Providing friendly and reliable support is always our priority. We truly appreciate your feedback and your support!
My experience has been nothing but…
My experience has been nothing but exciting and super fun and profitable. I just don’t mind spending my money here because I have a great time doing it and there’s a very good chance that I’m gonna hit big and my cash app has always been very instant and the customer service is exceptional.
2026年3月19日
自発的なレビュー
mBitcasino からの回答
Thank you so much for sharing your experience! We’re thrilled to hear that you’re having such an exciting and enjoyable time on our platform. It means a lot to us that you value both the entertainment and the seamless service, especially when it comes to fast payouts and responsive customer support.
We’re committed to maintaining a fun, fair, and rewarding environment for all our users, and feedback like yours truly motivates our team to keep raising the bar. If there’s ever anything we can do to make your experience even better, don’t hesitate to reach out.
Wishing you continued fun and big wins ahead!
Wonderful customer service and fun…
Wonderful customer service and fun games. The best thing is fast
2026年3月19日
自発的なレビュー
mBitcasino からの回答
Thank you so much for your kind words! We’re thrilled to hear that you’ve had a great experience with our customer service and are enjoying the games. Providing fast, reliable service while keeping things fun is exactly what we strive for, so it means a lot to know we’re hitting the mark.
We truly appreciate your support and look forward to continuing to bring you the best experience possible!
mBitcasino からの回答
Thank you so much for the love! ❤️ We truly appreciate your support and are so glad you’re enjoying your experience with us. It means a lot to our team. Looking forward to continuing to serve you!
A DEPOSIT ISSUE
2026年3月10日
自発的なレビュー
mBitcasino からの回答
Thank you for your time and for posting this review.
Its very professional here in
Its very professional here in. Good quick service either live or Ai both are great
2026年3月8日
自発的なレビュー
mBitcasino からの回答
Thank you for the great feedback! We're glad to hear that you find our service professional and efficient. Providing quick and helpful support—whether through our live team or AI assistant. Is something we work hard to maintain.
It's great to know both options have been working well for you. If you ever need assistance, we're always here to help. Thanks again for sharing your experience!
Scammed 5000 USD from me
I signed up, deposited a few times. And I won 5000 USD. But mbitcasino wanted my ID. Fine. I sent it to them. Then they wanted another picture. And another. A utility bill. Selfie with a signature. Another selfie with a signature, back of my ID...
Then radio silence for over a week.
Finally they e-mailed me today to tell me they are closing my account and won't be paying me my money, which is VERY ILLEGAL here in the EU.
AVOID!!!
2026年2月23日
自発的なレビュー
mBitcasino からの回答
Hello,
Thank you for your feedback.
The account was closed as a result of breaching our Terms and Conditions.
The situation was explained to you by the Risk & Fraud team.
Thank you for your patience and understanding.
The generous staff always find a way to…
The generous staff always find a way to make my day alot better!!
2026年2月22日
自発的なレビュー
mBitcasino からの回答
This is exactly why we do what we do! Thank you so much for the incredibly kind words.
Our goal is always to provide more than just a platform to play; we want to be a place where you feel supported and valued. Hearing that our generous staff has been able to brighten your day is the best reward we could ask for.
100% best service
Thanks alot kate and thanks you very much to my Host Lily!!!
Your guy always makes me very happy, attentive, and helpful . I am very 100% satisfied, You guy did give me the best service 👍🏻thanks you. P/s: I gave a good review because of the help I needed. They were dedicated and happy to help me, and I was very satisfied. They didn't ask me to leave a review or offer me a bonus for leaving a good comment. The comments I left were based on my experiences when I needed help or had questions, and the staff always helped me solve them.
2026年2月18日
自発的なレビュー
mBitcasino からの回答
We are so incredibly proud to read this! A huge thank you for the shout-out to your Host, Lily. She is a vital part of our team, and knowing she has provided you with such attentive, 100% satisfactory service is exactly what we love to hear.
Fast payouts absolutely love the site…
Fast payouts absolutely love the site really the only one I ever go to any longer
2026年2月16日
自発的なレビュー
mBitcasino からの回答
Reading this makes us so proud! We know that when you win, you want your funds ASAP, no hoops, no delays. Hearing that we’ve become your go-to site means the world to us. We’ll keep working hard to make sure our payouts stay lightning-fast, and our service stays 'legendary.' Thanks for being such a loyal part of mBitcasino!
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