Mcdelivery レビュー 

Same as all the other reviews ordered 25pounds worth of food.. followed the guy on the app he had one other Dodd drop to do then next second ours had said DELIVERED.. but was clearly not..!! Ended up walking to the McDonald’s restaurant as my son is type 1 diabetic and they were NO HELP in the slightest I had to order and pay for more McDonald’s food..! Have had a refund from Uber eats but will be leaving emails copies of receipts and huge negative feedback anyway I can.. BEWARE DO NOT USE

I ordered for the first time yesterday as we were at work and had very little time to sort something to eat, I ordered through the mcdonald's website and it's told that the delivery would be in 15 minutes. The front door was wide open and we were moving things around the front door so was never out of earshot.

It gets to 25 minutes and we are wondering whether delivery is so I go back to the website and it said it's been delivered, I try to find some information on it and I can't find anything that tells me where my order is, so I try speaking to the virtual assistant chat bot, which was absolutely useless. It did not understand what I was trying to say and rather than putting me through to somebody that would help it just kept putting me back to the beginning.

I find a number for uber eats who apparently deliver this, I called expecting to just either get told where my delivery was, that there was some kind of mix up or get a redelivery.

I call and I'm left on hold a number of times and I'm getting frustrated because the whole idea of this was that it was the save time, I explained to the person on the phone that I can't just be waiting on the phone, they did not offer to call me back they just kept me on hold.
When they finally came back to me they told me that they were enabled to give me a redelivery or a refund, when I questioned this they said that they had proof of delivery. When I asked what proof of delivery they did not answer me initially, but later on they explained that they apparently had a photo, but they would not describe this photo at all. They also said that the driver had tried to contact me twice but I had not received any calls.
I asked him to send this proof of delivery and they have said that they are not able to, and that I have to take it back to the mcdonald's chat bot.

Feeling very frustrated I walked the length and breadth of the industrial estate I work on, to see if anybody else had taken delivery. No other places on the road were open apart from a self-storage place.

My phone the local mcdonald's that would have delivered this and they told me that uber eats are the people that should be dealing with this, yet we ordered through the mcdonald's website so our "contract" is with mcdonalds, placing me in a position of perpetual run around.

Something that was supposed to be saving us time had me messing around for over an hour with no resolution.

Absolutely do not recommend, I feel that I've been had by crooks, and I do not expect to be in this position when ordering from a company like mcdonald's. And for that I'm absolutely astounded!

DO NOT USE THIS APP. my food never arrived and they refused to give me a refund.
Customer service reps were unhelpful and gave no resolution to the issue.
No food or refund and 2 hungry children.

Would never use again. Ordered and no food arrived, spent 10 days going between Mcdonalds and Uber eats both parties just kept repeating that it was the others responsibility, so have essentially had my money stolen without even an apology.

Ordered via McDonald’s App and no delivery arrived, advised that Uber Eats where the delivery company and to contact them , over one and a half hours to get through to be told that the delivery was attempted as the driver was in the car for nine minutes outside in the street, and that text and phone calls had been made ( no texts no phone calls ) no body came to the premises and knocked the door we have cctv on the premises and on checking a car pulled up in the street for approximately one and a half minutes and drove away without anyone getting out of the car , even with this information I have been told by Uber Eats that no refund will be made, I have been robbed,

Obviously McDonalds is currently in the news for more severe abuse, but I simply do not understand how the McDelivery app is a legal thing within the UK. It has to be close to one of the biggest abuses of customer rights that advertises freely under such a recognised brand.

School's out for summer so the kids ask for McDonalds. You place an order and the order is missing half the items and the stuff that does arrive looks like its been stored at the bottom of a rucksack for six months trekking across the Australian outback.

In the UK customers are supposed to have the ability to raise issues with any order easily. Here's where McDonald's and the McDelivery service take away those rights. You got a problem so you'd contact McDonalds right? No, Despite carrying the McDonalds name and logos and giving customers the express and misleading impression that it is McDonalds, they say it's the responsibility of there delivery company - in this case Uber Eats. Bare in mind I could have ordered direct through Uber eats, but was convinced by the "WE ARE MCDONALDS" livery on the McDelivery app.
The concept that an ordered solely picked and so brutally packed by McDonalds staff being wrong is somehow the fault of a delivery company is a odd concept, but that is clearly a risk Uber accepts.

So McDonalds direct you to Uber, but Uber have no record of that order because you placed it (as directed by McDonalds) through the app that says McDonalds and not Uber. This means that the only way you can contact Uber is by phone. You contact Uber via a 24/7 phone line not realising that the 24/7 refers to your wait time rather than the availability of customer services. Over an hour of listening to the most abysmally distorted hold music that is probably a breach of the human rights convention and seems to only exist to deter you from waiting in the line for... Well more of the same. No-one ever answers.

Over two hours and haven't fed the kids so a credit card dispute appears to be the only way to access your basic customer rights with McDonalds's delivery app. Genuinely some of the emails I receive telling me I've inherited $45 million from a wealthy widow seem less shady that the McDelivery setup.

Useless. Food turned up 2 hours late and stone cold. Offered 50% refund for food that wasn't eaten. Considering emailing HSE as there must be some health implications in delivering cold 'fast' food

Delivery took over 45 minutes today, food was cold and the main item was missing. Was advised to call Uber Eats who said they'd refund the cost of the missing item but not the delivery charge of £3.99 to deliver my cold food. I won't be using McDelivery again OR Uber Eats! And it wasn't the first time food was delivered cold, previously I thought it was a fluke and it couldn't happen again! No more chances, you've lost a loyal customer! It is next to impossible to get through to a human to complain, ridiculous chat bot just gives you a number to csll useless and unhelpful Ubert Eats...