Booked an appointment today for my elderly mother ( appointment was 2 hours after booking) who of course got ill on a weekend and taking her to Urgent Care is just too much at her age. Really didnât... ãã£ãšèŠã
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I really appreciate how the team handled my situation. There was an issue with my order while I was abroad, but they helped fix everything and even sent me an international prescription so I could ge... ãã£ãšèŠã
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Dispatch quick after completing assessment and no probs with meds but the customer service is atrocious.i have emailed help@medicspot 6 times and I either get no reply or I get a reply but no-one does... ãã£ãšèŠã
We received our order within a day, which was fantastic. However, we didn't pay much attention to its contents and only realised a day or two later that we had mistakenly thrown away the medication, t... ãã£ãšèŠã
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Your weight loss journey ends here. Put a stop to endless dieting with clinically-proven weight loss treatments that can bring real, lasting results. Check your eligibility now at www.medicspot.co.uk
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71-75 Shelton Street, Covent Garden, , WC2H 9JQ, London, è±åœ
- www.medicspot.co.uk
- medicspot.co.uk
4.3
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Great experience and fast response
Great experience and fast response
2025幎1æ27æ¥
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Medicspot ããã®åç
Hi and thank you for your review and for choosing Medicspot to support your weight loss journey!
Best,
The Medicspot team
wasted 30 min of my time trying to scamâŠ
wasted 30 min of my time trying to scam me for Mounjaro treatment for weight loss. They will never tell you the price of the dose you want to buy and they will only offer you 2.g mg even if you need more and you showed them you are on 15 mg already.
Cheap way of scamming people shame on them.
2025幎1æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Medicspot ããã®åç
Hi and thank you for your review.
Our programme can't currently offer patients different starting dosages, which is why it's not advertised on our website with different price points and does not allow you to choose a different dosage when applying either.
Our team is working to be able to offer this as a solution for patients shortly, and our website and application will update when this is all in place.
I'm sorry we were not able to support your specific treatment requirements on this occasion, as they are not live or advertised on our site as of yet, and hope to be able to offer this in the near future.
Best regards,
The Medicspot Team
Great personalised service by Jeff andâŠ
Great personalised service by Jeff and his team. Would highly recommend.
2025幎1æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Medicspot ããã®åç
Hi Billy
Thank you for your review and for choosing Medicspot to support your weight loss journey! Safe travels!
Best,
The Medicspot team
Thought there was going to be a delayâŠ
Thought there was going to be a delay but once the questions were answered a quick and easy assessment. Thank you
2025幎1æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Medicspot ããã®åç
Hi Janet,
Thank you for your review and for choosing Medicspot to support your weight loss journey!
Best,
The Medicspot team
Medicspot ããã®åç
Hi Ursula,
Thank you for your review and for choosing Medicspot to support your weight loss journey!
Best,
The Medicspot team
Excellent customer service
Iâve had a couple of issues to resolve, through no fault of Medicspot. Both times the issue has been dealt with incredibly quickly and in a thoughtful, considered way. There is also really clear comms so you know exactly what is happening and what to expect. Stand out customer service - makes me trust the company so much more
2025幎1æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Medicspot ããã®åç
Hi Sabrina,
Thank you for your review and for choosing Medicspot to support your weight loss journey - glad we got everything sorted for you!
Best,
The Medicspot team
Professional and responds quickly
Responded quickly to an issue I was having with payment and resolved in 24 hours. Professional in communication and quick to dispatch.
2025幎1æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Medicspot ããã®åç
Hi EJ,
Thank you for your review and for choosing Medicspot to support your weight loss journey - glad we got everything sorted for you!
Best,
The Medicspot team
Generally good but took longer than Iâd hoped
Process was straight forward but a little laborious. Being in Wales the SCR was a little bit more work to show.
Generally good but took longer than Iâd hoped.
2025幎1æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Medicspot ããã®åç
Hi Alex,
Thank you for your review and for choosing Medicspot to support your weight loss journey! We ensure we always review our patient's Summary Care Record ahead of prescribing, as we want to make sure the treatment is definitely safe for you - appreciate it can be a little difficult to obtain from some GP surgeries if we cannot access electronically, so thank you for persevering!
Best,
The Medicspot team
Super easy to do and very promptâŠ
Super easy to do and very prompt delivery with everything you need and very good instructions
2025幎1æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Medicspot ããã®åç
Hi Simon,
Thank you for your review and for choosing Medicspot to support your weight loss journey!
Best,
The Medicspot team
Absolutely awful experience withâŠ
Absolutely awful experience with Medicspot. Their customer service is non-existent! Tried to reach out multiple times about an issue, and either got ignored or received vague, unhelpful responses. It's like they don't care about their customers at all.
I trusted them with something important, and they completely let me down. Save your time, money, and sanityâgo elsewhere where you're actually treated like a human being.
Avoid at all costs!
2025幎1æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Medicspot ããã®åç
Hi Ozgur,
Thanks for your message and I'm sorry your most recent experience with our virtual GP appointment service was not up to our usual standard.
I can see you've only had one very short interaction with our own customer support team today and have not followed up after our initial response, so I will raise this with our provider and their support team to understand what went wrong for your appointment and to resolve any issues for the future.
I can also see you value our services as you have made use of them multiple times this year and have had no reason to contact us with a concern in the past, and hope that you choose to continue to use them going forwards - I've processed a full refund of your appointment on this occasion for you as well, and you'll receive confirmation of this to your email.
My apologies again for the issue you have experienced today.
Best regards,
The Medicspot team
Very easy to self navigate and simpleâŠ
Very easy to self navigate and simple instructions. Fast service.
2025幎1æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Medicspot ããã®åç
Hi Poppy,
Thank you for your review and for choosing Medicspot to support your weight loss journey!
Best,
The Medicspot team
The site kept crashing and I did thinkâŠ
The site kept crashing and I did think it was a fake site at first but I got to the end eventually.
I ordered late Thursday and my product arrived today. It was well wrapped and the medication cool wrapped.
Great follow up via email and the product was extremely easy to use.
2025幎1æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Medicspot ããã®åç
Hi Lynn,
Thank you for your review and for choosing Medicspot to support your weight loss journey! I'm sorry for the difficulties you've experienced with the website when completing your application, and I've let our tech team know so they can review and look to fix any issues you experienced.
If you have any questions about your programme, just let us know at help@medicspot.co.uk!
Best,
The Medicspot team
It was very easy to complete with clearâŠ
It was very easy to complete with clear instructions ð
2025幎1æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Medicspot ããã®åç
Hi Melody,
Thank you for your review and for choosing Medicspot to support your weight loss journey!
Best,
The Medicspot team
Very straight forward and hassle free.
2025幎1æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Medicspot ããã®åç
Hi Roberta,
Thank you for your review and for choosing Medicspot to support your weight loss journey!
Best,
The Medicspot team
Awful website
I cannot fathom this awful website. How can you be so bad in a tech rich world in 2024.
Completed the form on their website for a âconsultationâ then had to create an account at the end then click the link in an email, all very simple.
Clicked the link in email and I had to then do the whole consultation again when I logged in ð€Šââïž
Then create a user profile where the circle spins and spins and spins then I refresh, you guessed it - complete the whole consultation again.
Then add GP details⊠you guessed it, spinning circle then⊠complete whole consultation again.
Then despite me telling them my current dose is 7.5mg during the 27 âconsultationsâ it offers me only the option of buying 2.5mg dose as ârecommendedâ at the end.
Promptly closed the page and went to simple pharmacy and bought the product without issue.
I will never look in your companies direction again.
2024幎12æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Medicspot ããã®åç
Hi Chris,
Thanks for sharing your experience and I'm sorry there were issues completing your order on our website. I've raised with our technical team to review and see if there are any learnings and improvements that can be made from your specific application, as we are keen to ensure our patient experience is always getting better. It does sound like potentially your browser has a strict no cookies policy set, as our site does require essential cookies to store data locally whilst you complete your consultation, and may have caused an issue for you on this occasion as described with you repeatedly needing to enter data.
I'm sorry we've not been able to support your requested dosage option currently, and we are looking to be able to accept patients on a different starting dosage in the new year. I am glad you have been able to source your treatment to continue your weight loss journey, and I hope you consider us in the future should you need to change providers.
Best wishes,
The Medicspot team
Exceptional customer service
Jeff @ Medicspot has been consistently helpful with every query I have had, he always emails me back as soon as possible and is always very polite, going above and beyond to find out the answers to whatever help it is that I require. Excellent customer service, thanks once again Jeff :)
2024幎12æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Medicspot ããã®åç
Thank you for the really kind feedback and for choosing Medicspot for your weight loss journey!
Jeff has been so awesome and helpful!
Jeff has been so awesome and helpful!
2024幎12æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Medicspot ããã®åç
Thank you for the really kind feedback and for choosing Medicspot for your weight loss journey!
Medicspot ããã®åç
Thank you for the really kind feedback and for choosing Medicspot for your weight loss journey!
sharks stay clear
ordered and payed for mounjaro 4 days later they emailed saying i had to go to my go to buy a copy of my medical records to send to them
2024幎12æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Medicspot ããã®åç
Good morning,
Thank you for your review. Our service checks your summary care record information held by your GP, so that we can ensure the medication you have chosen is safe to prescribe to you. We usually complete this digitally through NHS systems, however in your case your records were not made available in this way by your GP practice.
Your medical information should be available to you free of charge from your NHS GP, and is not something they should be charging you for, as it's your information under GDPR laws. We also do not request a full copy of your medical notes, just your summary care record, which your GP receptionist can print or email to you whilst you wait.
I'm sorry for your GP charging you unfairly for your information, and I hope you appreciate why we request this information to ensure your safety as a patient.
If you require further support to complete your order, just let us know at help@medicspot.co.uk, and we can help however we can.
Best regards,
The Medicspot Team
Be very careful they take your firstâŠ
Be very careful they take your first payment and then every month they take more when I cancelled the service.
Just took £179 from my bank without my authority.
AVOID THIS COMPANY.
2024幎12æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Medicspot ããã®åç
Good morning,
Thank you for your review. We do make clear at our checkout and in comms that this is a subscription programme that you are signing up for, and that a rolling 28 day payment will be taken from when you complete your application.
We are not able to take payment in this way without your express permission at the checkout, and you had not informed us previously that you no longer wished to continue your treatment plan with us.
This review was posted at the same time as emailing us your request, and we resolved at 9am the next morning by explaining the above to you, cancelling and refunding your payment. As of yet we have received no response to our email confirming this has taken place.
Should we be able to support with anything else in the future, just let us know at help@medicspot.co.uk
Best regards,
The Medicspot Team
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