Déjà : Colis qui sent lâarnaque quand on le reçois 4 semaines aprÚs. Les produits sont bas de gamme, ultra basic non cyglé. Aucune marque, rien aucune indication ni livret certification prouvant... ãã£ãšèŠã
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Absolutely love this pillow case and Iâm SO glad I bought it. It has made a huge difference to my hair and Iâm not waking up with silky hair and not dry, tangled locks. Itâs also made a huge differenc... ãã£ãšèŠã
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The sheets pilled SO SO BADLY within 2 uses (the second wash), despite our machine having a special gentle function and using Silvi's own washing strips. Thankfully they were refunded but now the pill... ãã£ãšèŠã
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The service was very prompt and the packaging supreme. Regular emails updating postage and free postage. This company offers a superb product. Highest quality materials with a luxury feel. Si... ãã£ãšèŠã
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Transform your skin, hair and sleep with The Skin Sidekick. Made with silver, our satin and silk pillowcases are designed bacterial-free for healthier skin. Our pillowcases can have 1000x more bacteria than your toilet seat, shown to clog pores and trigger breakouts. Like an invisible forcefield, Argie's silver stops 99.7% of the nasties before they affect your skin.
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- hi@meetargie.com
- meetargie.com
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I ordered on November 24th and I haveâŠ
I ordered on November 24th and I have not received anything. My credit card was charged for the full amount, yet it has been over three weeks and I have not received the items. The email says they were shipped and would take at most 5-7 days, but it has been over three weeks. I have sent multiple emails asking g for updates and I am told it will be here. These were Christmas presents and with Christmas less than a week away I am worried I will not have anything for these family members.
2022幎11æ24æ¥
Argie ããã®åç
Hi Jill, we're so sorry that this is your experience and understand how frustrating it is. If you would prefer, feel free to email us again and we can offer you a refund instead.
I ordered my sheets on early November
I ordered my sheets on early November. They have been in Bew Jersey since November 24. I have been charged for them
However, customer service has been great!
2022幎12æ17æ¥
Argie ããã®åç
Hi Renee, we're so sorry that this is your experience! We're trying our best to get to the bottom of this. If you haven't already, please email us at hi@mysilvi.com with your order number and we can issue a refund.
Places an order 11.27.22 and it is nowâŠ
Places an order 11.27.22 and it is now 12.17.2022 and I havenât received my items.
2022幎12æ17æ¥
Argie ããã®åç
Hi, we apologise for the delay! If you haven't already, please email us at hi@mysilvi.com with your order number and we can issue a refund.
I placed my order over a month ago andâŠ
I placed my order over a month ago and I'm still waiting for it to arrive. I've spoken with customer service and it's a logistics issue but geez!
2022幎11æ18æ¥
Argie ããã®åç
Hi, thanks for reaching out to us. Unfortunately it is beyond our control at the moment, however we are trying our best to resolve the issue and get the parcel to you as soon as we can. We're so sorry for the inconvenience!
I havenât received my order
I havenât received my order, and I havenât received any communication about it. Pretty frustrating. When I reached out after 2 weeks I was told it was held up in customs, but the tracker says it was in New Jersey, soâŠ? Then nothing.
2022幎11æ25æ¥
Argie ããã®åç
Hi Cara, apologies for the delay! We're trying to resolve this to get your parcel out to you as soon as we can. If you would like, we can organise to issue you a refund, let us know!
Great quality product and the customerâŠ
Great quality product and the customer service was incredible. Definitely recommend!
2022幎11æ25æ¥
Argie ããã®åç
Thank you for the kind words, Gemma!
Best bedding company ever!
Bought my pillowcase a while back and recently got gifted their duvet cover for my birthday. They're so soft and cooling. Perfect for the summer.
2022幎12æ14æ¥
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Argie ããã®åç
Happy birthday Will! And thank you for the review :)
Argie ããã®åç
Thanks for the review Riley :)
Pay attention to care instructions
Good instructions provided. My only wish would be that it came with a sample of pH neutral detergent to allow to wash and start using right away. It took me a few days to find the pH information for the laundry soaps we had on hand (none were neutral unfortunately).
2022幎12æ15æ¥
Argie ããã®åç
Hi there, thank you for sharing! We're working on expanding on laundry strips outside of Australia so you can try them out too :)
Didnât get my order
2022幎12æ15æ¥
Argie ããã®åç
Hi Shawn, apologies for the delay on shipping. Please email us at hi@mysilvi.com if you would to arrange a refund.
I still haven't received my order
I still haven't received my order, it's been a month. Customer service said "it must be stuck in customs like the rest." Cool.
2022幎12æ10æ¥
Argie ããã®åç
Hi Shalene, we're really sorry that this is your experience. We're working hard to resolve these delays, if you would like a refund please let us know and we can organise it!
Still haven't received my order fromâŠ
Still haven't received my order from November 21st.
2022幎11æ21æ¥
Argie ããã®åç
Hi Susan, we apologise for the delay. If you haven't already, please email us at hi@mysilvi.com and we can organise a refund.
The item has not been received
The item has not been received. It's been 2 weeks since shipment. The order was shipped on the 28th of November, it is now Dec 13th. It hasn't reached the USPS yet, it's been stuck in a holding location this entire time according to the tracking link. Customer service responded quickly but has not provided a solution.
2022幎12æ13æ¥
Argie ããã®åç
Hi there, thank you for your review. We understand that this is frustrating, but unfortunately the shipping delay is beyond our control. We're working hard to resolve this! Please let us know, if you would a refund and we can organise this for you.
Good customer service
I had a great customer service! After i receiveid a broken pillowcase, the team sent me a new one super quickly! Love my new pillowcase!
2022幎12æ12æ¥
Argie ããã®åç
Thanks for the review Eve!
Suoer Slow Delivery
I have not yet received the pillowcase - it has been over 2 weeks since I ordered. Very disappointed.
2022幎12æ12æ¥
Argie ããã®åç
Hi there, we're so sorry that this is your experience. We're working hard to get the parcel out to you as soon as we can. If you would prefer a refund, please let us know by sending an email to hi@mysilvi.com and we can organise this.
The package never arrived and customerâŠ
The package never arrived and customer service suggested I wait for them to find it when it had been sitting in NJ for over 3 weeks.
2022幎12æ1æ¥
Argie ããã®åç
Hi Julie, we really apologise for the delay. We can offer a refund if you would like, please let us know!
My package hasnât been delivered in 3âŠ
My package hasnât been delivered in 3 weeks the shipping details have not been updated and there hasnât been any resolution to the issue yet.
2022幎12æ12æ¥
Argie ããã®åç
Hi Stacia, apologies the for the delay on your parcel. We're working to resolve it as soon as we can, if you would prefer to get a refund please let us know and we can do this!
In love with these pillow cases!
In love with these pillow cases!! They're so soft and my skin and hair have never been better. I even converted my husband and he's obsessed!
2022幎12æ1æ¥
Argie ããã®åç
We're happy to hear that you and your husband love Silvi!
Missing item
Iâm still waiting for my pillowcases to arrive. Several inquiries with customer service support have not resolved the issue.
2022幎12æ12æ¥
Argie ããã®åç
Hi Kathy, we're so sorry that this is your experience. Unfortunately, the delays are beyond our control however we're working hard to resolve this. If you haven't already, we can organise a refund for you. Please let us know!
Great quality product and top notchâŠ
Great quality product and top notch customer service. Would not hesitate to buy again.
2022幎12æ11æ¥
Argie ããã®åç
Thanks for the love Jac!
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