Product as described arrived on time,very happy with the Service. Would purchase again if stock becomes available
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レビュアーのコメントを見てみましょう
Recently bought per4m egg white protein, this product is beyond ideal for me as being sensitive to lactose, my digestion has felt great. Anyone who struggles with digestive issues with dairy products... もっと見る
企業が回答しました
Ordering process OK Delivery service OK I received a product with the seal broken, emailed immediately with photos attached. Never received an answer but got 6 prompts to leave a review. I don’t kno... もっと見る
The products purchased matched those listed on the website. Fast and professional shipping. Very good prices. I recommend them to everyone.
企業情報
当該企業による記述
Discount Supplements & Sports Nutrition Online Store. We Offer Protein Powders, Creatine, Amino Acids, Weight Loss Products, Pre Workouts, Vitamins, BCAAs. Premium Quality Brands, Low Prices and Great Customer Service.
連絡先
Unit 5, Demesne SC, A91 RY16, Dundalk, Co Louth, アイルランド
- megapump.customerservice@gmail.com
- megapump.ie
4.5
優良
445件のレビュー
ネガティブなレビューの 25％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Megapump always delivers on time
Megapump always delivers on time, everything comes very well packaged, you can follow the delivery right by coming, and they always send some extra gifts that I love!
2024年12月28日
megapump.ie からの回答
Thank you for such a wonderful review! Your satisfaction means a lot to us! :)
Best regards,
Megapump Team
Always reliable
I’ve ordered from here a bunch of times. Always dispatched quickly, and to date never had any issue with any order..
2024年12月30日
megapump.ie からの回答
Thank you Ian for your kind words! We're thrilled to hear that you've had a positive experience with us :)
Good products and fast order processing
2024年12月28日
megapump.ie からの回答
Thank you Karolina for your positive review! We truly appreciate your support and look forward to serving you again soon! :)
Always a great experience.
2024年12月27日
megapump.ie からの回答
Thank you for your continued support! We’re so happy to hear that you always have a great experience with us. We look forward to serving you again soon! :)
megapump.ie からの回答
Dear Niall,
Thank you for sharing your feedback. We wanted to clarify that according to our records, your parcel was successfully delivered on January 2nd, one day after you posted this review on January 1st.
As you ordered during the Christmas period, delivery times were slightly longer than usual due to postal service holiday schedules. We always strive to be transparent about potential delays during peak holiday seasons.
We're glad that your parcel has now reached you, and we hope you are satisfied with your purchase. If you have any other concerns, please don't hesitate to contact our customer service team directly.
Would you consider updating your review to reflect that the item was delivered? We value accurate feedback as it helps other customers make informed decisions.
Best regards,
Megapump
Very happy on my purchase of creatine…
Very happy on my purchase of creatine and protein. Great offers from time to time and happy with delivery. I always come back to megapump👍
2024年11月26日
megapump.ie からの回答
Thank you John for your wonderful feedback! We're delighted to hear that you're satisfied with your purchases. It's great to know that our competitive offers and reliable delivery service have made such a positive impression. Your continued trust in Megapump means a lot to us, and we look forward to serving you again! 💪
A Very rapid excellent service and…
A Very rapid excellent service and delivery of energy drinks
2024年11月25日
megapump.ie からの回答
Thank you Declan for your kind words! We're thrilled to hear you were happy with our rapid service and delivery. Your satisfaction means the world to us! 😊
Good company to buy protein bars from.
2024年11月26日
megapump.ie からの回答
Thank you Julian for the feedback! We look forward to serving you again for all your protein bar needs. 💪😊
Great range, value and delivery
Great range of brands and products, as good of value as you will find for leading brands and quick delivery.
2024年11月26日
megapump.ie からの回答
Thank you Gavin so much for your thoughtful review! We're delighted to hear you enjoyed our range, value, and speedy delivery. We appreciate your support and look forward to serving you again! 😊
megapump.ie からの回答
Thank you Amy for your amazing feedback! We're so glad you enjoyed our service, product selection, and fast delivery. We can't wait to serve you again soon! 😊🚀
Grate value for the products and…
Grate value for the products and delivery on time as always
2024年11月24日
megapump.ie からの回答
Thank you James for your kind words! We're thrilled to hear you found great value in our products and that our deliveries are consistently on time. We truly appreciate your support! 😊📦
All good till your delivery goes wrong
All good till your delivery goes wrong. Long time customer here having ordered almost every other month since 2021. Also, not usually one to write a negative review but my experience with Megapump on a lost delivery was really bad.
For context, I had a delivery for mid-Aug that their postal service partner lost and did not deliver (signed by someone else not even at my address) and not a small amount. What followed was a long exchange with their customer service over the next 3 months while the postal service was doing their investigation (hence the 2 stars because at least they refunded me after 90 days when postal service confirmed they lost the parcel). I tried reasoning with Megapump and showed them proofs (also why would I lie when this has never happened for my 20+ orders before) I even checked with solicitor friends and mentioned that Consumer Law says the company has 30 days to deliver the package. The contract is between the seller and their postal service and my refund should not have been contingent on any investigation. But it all fell to deaf ears.
It's really annoying that Megapump had no regard for doing the right thing, no regard for a long term customer, no regard for their own reputation, no regard for the long term and were hiding behind their delivery partners' 90 days notice (which wasn't even legal as their website said 30 days). I had to repeatedly chase Megapump and ask them to escalate to their leadership and delivery partner (to be fair their customer service was responsive but could have been more proactive).
This has all left a really bad taste so I will be going to other supplement vendors going forward and will be advising my friends and colleagues of the same. They should also sort their delivery contracts if its going to take 90 days for each lost package investigation.
2024年8月17日
自発的なレビュー
megapump.ie からの回答
Dear Sumit,
We sincerely apologize for the frustrating experience you've had. While our standard claim process typically takes 30 working days, this specific case was complicated by the parcel being shown as delivered and signed for. This discrepancy necessitated a thorough investigation by our postal service partner to rule out potential fraud or misdelivery.
We recognize that the extended resolution time was undoubtedly stressful for you. While we worked to resolve the issue, we understand that our communication and process may not have met your expectations as a loyal customer.
We're glad we were ultimately able to provide a full refund, and we hope this demonstrates our commitment to customer satisfaction. We will use your feedback to improve our delivery processes and customer communication moving forward.
We wish you all the best in the future and hope you find a supplier that meets your expectations.
Sincerely,
Megapump Customer Service Team
Everything is good
Everything is good, product quality, reasonable price and timely delivery
2024年10月27日
free samples are always a winner
free samples are always a winner. helps me in deciding to try new products ,weather its protein , pwo's or hydration . on top of the great products i already have its always the best online in Ireland these days
2024年10月25日
First time ordering from Megapump and i…
First time ordering from Megapump and i can't speak more highly of them. I had ordered something that turned out to be out of stock and they were so quick to contact me and give me options. They were great to deal with and I even got a couple of extra little bits in the package. I'll be a repeat customer in future.
2024年10月27日
megapump.ie からの回答
Thank you Rosie so much for taking the time to share your experience! It’s fantastic to know you felt well taken care of, and we’re glad the little extras were a pleasant surprise! 😊
Order was much later than normal past…
Order was much later than normal past Orders I received very fast in comparison
2024年10月28日
megapump.ie からの回答
Thank you Barry for your feedback! Your order was placed during the bank holiday weekend, which caused a slight delay in processing and shipping. We apologize for any inconvenience and appreciate your understanding. Rest assured, we’re committed to delivering orders as quickly as possible, and we look forward to serving you promptly in the future.
"Great quality products and exceptional…
"Great quality products and exceptional customer service! Megapump consistently delivers – highly recommend!"
2024年10月27日
megapump.ie からの回答
Thank you Eoin for your great feedback :)
megapump.ie からの回答
Thank you Mandy for your feedback! :)
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