Mercato レビュー 

My experience with Mercato has been extremely disappointing.

When my order was marked as delivered, I was sitting on my front porch at the exact delivery time, yet I never received my groceries. I immediately contacted Mercato, the supermarket, and DoorDash. Despite explaining the situation from the very beginning, Mercato denied my refund based solely on the courier's delivery photo.

What disappointed me the most was that I never felt I was given the benefit of the doubt or that a thorough investigation was conducted. I requested that they review the courier's GPS records and delivery data, but my concerns were dismissed.

The supermarket explained that they are not responsible for third-party deliveries, and DoorDash opened an investigation. However, Mercato still refused to issue a refund.
If something goes wrong with your delivery, be prepared for a very difficult refund process. I hope Mercato improves the way it investigates these cases and treats honest customers more fairly.

Mercato uses Eastern time in Chicago, which uses Central time. Ask for delivery 3-4 pm, and someone arrives 2-3 pm. Computers usually know real local time! Can you not fix that?

Further, I have just one successful grocery delivery using Mercato in 2 years. The store employee packs my order reliably, then some unknown contractor fails to deliver the groceries to my door. It is totally frutrating.

No one works for Mercato. I am not even sure if the customer service online works for Mercato. Get some employees, have an annual party for them, make the intended service work. My mother had groceries delivered in the 1950s and 1960s, when we were a one-car family, and my father took the car to his work. Why can you not make it work in 2026?

Mercato' Extra Madonna dell'olmo Cuneo...non risponde neanche all'email.Comprato formaggio a fette selex scadenza 01/08/26...dopo una settimana con la confezione ancora chiusa è ammuffito.Lo riporto al Mercato '...non possono rimborsarmi perché non ho lo scontrino...Ovviamente non conservo gli scontrini della spesa alimentare!...Ci sono altri supermercati dove fare la spesa!

Faccio spesa online il 5 giugno inporto 110,52,ma non c'era tutta la roba richiesta,quindi mi tolgono l'importo di 97€,peccato che mi avessero congelato anche - i 110 € ,siamo al 13 giugno e non ho ancora i soldi sul conto. Li chiami e sono sgarbato,ti dicono che non è mai successo .
Ma come,stesso weekend capitato a me alla mia collega di lavoro, stessa settimana!!!anche lei trattata malissimo,
Chiamo la banca, e mi dicono che loro non possono fare niente..di rivolgermi a mercato',perche la banca poteva sbloccarmi questi soldi solo il 18 giugno!!!!follia!!,fossero stati 1000 euro sarebbe stato uguale,fare la spesa conclusa terrore non è bello,in piu non avere il giusto e rispettoso supporto!

Mercato charged me for multiple separate orders from 2024 and 2025 in 2026 — all months or years after the fact — with no advance notice. Their system had never marked these orders as complete, and rather than catching this internally, they let it sit until their billing system fired the charges automatically.

When I raised the issue, their Operations Manager personally refunded one charge and assured me it was resolved. Within days, multiple new charges hit my account.

I was forced to cancel my membership and had my card issuer block the merchant entirely. I received only a partial prorated refund on my annual subscription. When I pushed back on the additional charges, their response was essentially that the orders were fulfilled so the charges stand — with no acknowledgment that billing someone for orders placed 1-2 years prior is unacceptable practice.

If you use this service, audit your statements carefully. Charges can appear long after delivery with no warning.

December 3rd was a joke. All entrance ways were blocked. Back ups were everywhere. The police and Mercado did everything they could to make it a bad experience

La catena mercato' non ha casse veloci e siamo nel 2025 tutti i supermercati hanno le casse veloci 10 pezzi e poi non esistono le casse automatiche credo che nel 2025 dovrebbero davvero rinnovarsi e adeguarsi alle altre grandi catene di distribuzione

Non mi sarei mai aspettato di dover scrivere una recensione negativa sul mercato… sono stufo di ricevere volantini promozionali per poi non trovare mai i prodotti scontati sugli scaffali, i commessi ti trovano mille scuse del tipo passi dopo mezzogiorno che carichiamo e ancora non trovi i prodotti in un giorno sono andato 4 volte e lo scaffale di quel prodotto era sempre vuoto come la carta igienica scontata non la trovi mai sugli scaffali o nelle corsie dedicate alle promozioni. Quando il volantino termina come se magia gli scaffali sono di nuovo tutto pieni…Io credo fortemente che si faccia apposta per attirare la gente con le promozioni non fare trovare niente o quasi del volantino per poi farle acquistare tutt’altro. Vergognoso

Nothing works.Markets that use Mercato lose out because the "place order" button does not work and one has to redo the order over and over until giving up.I tried 4 times with 2 browsers. Ridiculous "help" bot has no solutions. Markets get cheated. Trying to cancel a membership is equally as frustrating. Good selection of markets. Disfunctional website.

Ultima consegna fatta a casa è stata pessima...il corriere non ha consegnato al piano e mia mamma di 71 anni ha dovuto portarsi tutta la spesa,compresa le bibite da sola. Il corriere è stato pessimo e spero che anche a lui possa capitare la stessa esperienza così magari inizia a lavorare seriamente. Mercato dovrebbe selezionare meglio chi consegna la spesa..... Purtroppo non penso di ordinare più online.

This site is horrible! Nothing works properly in the webpage - abondoned order remain in cart without clear indication until checkout. I had to enter the delivery address 4 times because the site kept incorrectly capturing the address. There is no transparency on fees and costs. Despite entering the address 4 times the delivery address name was still incorrectly input as my name (the billing name) and when I called to adjust because the recipient lives in a large apartment building that would be confused by name on the delivery they told me their system could not update anything about the address - how in the hell is a delivery service unable to update something like a name on a delivery? Insane, bad service, scam energy. walk away.

Personale gastronomia sia maschi che femmine molto maleducati verso il cliente sempre ! Non capisco il perché di questo continuo malumore... ma cambiargli reparto ?

Mercato originally offered Mercato "Green" membership- an annual fee of $96.00 for "Unlimited Free Delivery from Your Favorite Grocer" Two weeks ago they initiated an additional service charge as a percentage of an order even for customers enrolled in Mercato Green. In the meantime the same defective delivery service continues without marked improvement: Couriers delivering to the same wrong address with no way for the customer to contact them directly. Couriers only picking up part of an order for delivery with no redeliveru option or a much later delivery time when the incomplete order is reported; Couriers who cannot read apartment door numbers or letters and thus leave their packages at the wrong door in the right address. A quick conversations with any merchant will reveal their frustration with Mercato services. becuase all these issue reflect negatively on the merrchant.

• I placed a Thanksgiving catering order from The Tin Building via online site Mercato for pick up on Thursday, November 28th between 12 – 1pm
• I arrived for pick up and was given 5 sealed boxes.
• I arrived home and the main course (turkey) was missing from the order, and I was given only side dishes (mashed potatoes, mushrooms, etc.).
• I called and emailed the restaurant and Mercato at approximately 1:53pm on Thursday, November 28th.
• The manager, Luis, immediately called me and texted me and said he would have a turkey immediately delivered. Sofia Posada Blancafort, Operations Manager, at Mercato had a single task to coordinate delivery of the turkey and she couldn’t deliver. The turkey arrived almost 4 hours late.
• The turkey arrived at 5:30pm, after our guests have left.
• On Friday, November 29th, the restaurant agreed to refund 50% of the order or $447.63.
• December 2nd, I receive a refund from Mercato for $285.90.
• This still leaves a refund of $161.73 remaining.
• I keep receiving promises of the additional refund, but nothing has been credited.
• Sofia Posada Blancafort asked me not to call her cell phone and continued to give me the run around. I would never use Mercato again, and I recommend they hire an Operations Manager who is organized and solely focused on the customer experience.

Mercatò di via Carrera a Torino, il peggiore, sporco, pulizia inesistente, se non presti attenzione compri spesso prodotti già scaduti

Mercato is over charging everybody to use their platform when we use our mercato credits they don't give us the sale price that are advertised in the stores instead they charge us double which is wrong consumer affairs needs to be involved this is a government funded program to help people

Reparti confusionari, con scaffali (davanti banco gastronomia) che intralciano il passaggio delle persone. La cosa peggiore, sono le code alla cassa, 2 casse aperte, vicedirettore mai presente per smaltire le code (il direttore visto un paio di volte). Vicedirettore scorbutico con i clienti(un cestino con la spesa dentro, spostato con un calcio, perché intralciava il suo lavoro, poteva essere spostato in altro modo). Mi riferisco al Mercato ' di Cigliano

Wow seeing these reviews, I’m not the only one dealing with terrible customer services from this company. It need to be shut down . I ordered from this app and my order was send to the wrong house and they refuse to give me my refund.

I have used Mercato since 2020. It has been excellent, but in the past few months the customer service seems to have declined.
If you need help during a live order, the help is excellent.
If there is a problem with you order after you receive it, the interface is clumsy: I reported one problem immediately, upon receipt. BUt when I discoverd two problems with items, I could not report those problems through the website ( It said, the [prior] issue was being addressed) I sentan email about the issue with photo documentation I never heard back, and I just wrote for the 3rd or 4th time -- This happened May 31.and Today is June 17.