Mercato レビュー 

Excellent from start to finish. Ordering, adjustments, and delivery all went smoothly. Overall, a great experience.

Order #2131534 I have grocery credits on Mercato. Mel's customer service representative on October 22, 2022 told me that a manager paused my account yesterday after Mercato refunded my grocery credits on that order since Claudio did not complete his delivery (I got a notification that he did complete it from Mercato). Yesterday, the security guard at the apartment informed Mercato, and I also informed the delivery guy that I was not inside the apartment. I informed him that I was a patient in a rehabilitation facility. Originally I did the delivery address to the rehab and Mercato’s website defaults back to my apartment address.

The nurses and physical therapist Brad helped me with my delivery order and selected the rehabilitation facility as the delivery address. I told the delivery guy to do the right thing and deliver the food back to the supermarket, but I could not get a hold of him for more than an hour. Fortunately, he changed his lie to that he will deliver the food to the supermarket.

Mercato already stole my grocery credits for another order, #2130491 I entered the rehabilitation center and yet the groceries were delivered to my apartment address. I look forward to your response.

Amazing Service! love the idea to let the merchant collect the items to minimize the cost to the customer...

this Mercator company is run so well always on time phone answered by very helpful people & have helped me everytime I called & deliveries are always on time ......best service I have had in a long time..thanks

Absolutely unacceptable customer service and policies! I've been using Mercato for over 5 months with their "Green" premium service. They lost their delivery provider in my area and instituted a $24.99 delivery fee for each order on top of their already high annual premium of $228. The addition of the delivery fee on my premium "Green" service (which is suppose to have free delivery) is unacceptable. When I contacted customer service I was told that due to the money that they "saved me" due to time/convenience of using their app, they would not be able to offer me a pro-rated refund on my premium "Green" subscription. I've never in my life had a company try to justify arbitrary "savings" when it came to a subscription price. You have it all wrong, Mercato, you're here to serve your customers. Not the other way around. You offered a premium service, which I happily paid for, in exchange for certain benefits like free delivery. And, when that changes, our agreement changes. Thus, the request for a refund. When I asked to speak with someone in a supervisory or managerial role, I was told that this was not possible. Excuse me, but what?!? After stating that this was not acceptable to the customer service representative, she promptly ended the chat and left me hanging. I will NEVER do business with this company ever again. Poor service (and I'm not the only one) and absolutely terrible customer-facing policies. Mercato, you don't deserve to be in business!

AVOID AT ALL COSTS!!

I went to Mercato to meet with my niece and we had the best service from your employee’s that I feel compelled to give a review.
I believe Mercato have employed their employees to suit their values.
I felt so welcomed as did my niece with one of your employees or rather two. An absolute asset to your company.
And furthermore to those employee’s ….. I so so so loved your service. 💜💜💜
I and my niece were so impressed that we give 10/10.
Thanks for recommending Super Star Lady and Danetol websites. I think I’m going to be poor for the rest of my natural life. The coat’s and shoes are to die for.
Thanks Mercato for a wonderful experience
Regards
Karen

I was hesitant due to the number of recent, negative reviews. But I had a very good experience with Mercato. I suspect folks are just more motivated to leave a review when they've had bad experiences.
I was able to get same-day delivery, which is much better than my experience with other delivery services.
Using the service also did not require paying for any kind of membership, although one was offered and you have to be alert to uncheck the subscription box.
Mercato also allows for shopping at my favorite, local grocer.
The only reason why I'm giving 4 stars instead of 5 is because produce is measured by weight instead of by count. Which makes sense, but I'd like to have an option to shop by count. So for example, if you opt to buy "4x" apples, that might not equate to 4 individual apples.

I submitted a delivery order and paid their $15 delivery fee. I expressly chose the Do Not Substitute option, yet the wrong product was delivered. I will never order anything from this store again.

Follow-up: Vendor refunded my order in full!

Very disappointed. I specifically mentioned that they need to deliver to the apartment and not leave it in the lobby. It was left in the lobby. This was for my elderly parents they cannot go down to pick up the order, this is the reason i specifically mentioned. Will never order or recommend to anyone. They cannot even follow simple instructions.

Don’t buy at mercato. Second time within 50 days that I had a terrible experience. The order was marked as completed, but never delivered. They weren’t able to make up for it and deliver on the day the order was originally placed for. I was going to make a surprise for my husband but this company completely ruined my plans. They didn’t even offer a decent credit to compensate for all of the headache. Order anywhere but here

My order number is 1902856.

They are completely fraudulent and very rude when you call Mercato customer care. On their website, even if they say items are available, don't trust them. It's not necessary that all items are available.
In my case, they didn't deliver all the items I ordered. When I called them that time they said items are unavailable and they took delivery charge for all items.

I even offer to wait if they could deliver me in a few days but they denied that. they were only agreed to pay the item charges. Dirtiest and most unorganized customer care agents I have ever seen.

They charged me for something that was never delivered. And they never delivered exactly what was ordered. This company is a joke. Please use any other delivery service.

So many reasons to NOT do Mercato....
1. They can't keep merchants-my green membership got me delivery from ONE store.
2. They don't honor their Free Trial, I signed up for a 1 month free trial, they billed my card immediately and after lots of problems, I requested to cancel at 29 days. They replied a week later that I requested past 30 days so they would prorate the refund - so my "Free Trial" period cost me $50 (Yep, they prorated by taking the total paid and subtracted the total amount saved on delivery fees during said free trial).
3. Takes almost a week and pulling teeth to get credited for missing items-then you're lucky if they credit the full amount missing (apparently, they think we can split the difference)
4. You can't make changes or add after you submit the order-this one is just dumb. You forgot an ingredient for a delivery in 2 days? tough sh!t, place another order over $35.
5. Their customer service all around sucks. If you contact them, you get an automatic email that they will respond within 48 hours, you'll be lucky to hear from them within a week.
Need more? Yep, I could easily go on. I had a whole 3 deliveries from them. NOT happy

Never doing business again with Mercato.. order food and never got it.. supposed to be my dinner me wife and kids.. call customer service was no help at all told me delivery driver cancel and didn’t get my refund.. the place I order from call because I left a bad review.. to find out that the delivery person went there and pick up my food and then cancel my delivery.. email mercato and still haven’t got a response

0000000000 stars not 1 !!!!
5 WEEKS TRYING TO PLACE AN ORDER ! customer service-maanagers-tech ALL INCREDIBLY incompetent !website won't take my credit cardS ( as i also now understand thiis happens with many customers ) Not one person helping, they did nothing. Dozens of emails dozens off phone calls. Despicable !!!!!!!!!!!!!!!!!!!

I have ordered from Mercato 4x. They have yet to get an order right. Today, the driver returned the item to the vendor saying he couldn’t/wouldn’t deliver it. While the recipient (it was a gift) was home waiting for it. No reason why.
To her credit, the customer service rep was kind, apologetic, and sent out another driver. Which is most appreciated. She should get 5 stars for her service. But the gift of food will be over 2 hours late, and the recipient left waiting for it from 11am -4pm
As a whole I find the repetitive problems to be enough to give Mercato a 2. Without the phone rep, it would be a big 0
I really hoped they would be a more reliable grocery delivery system

I ordered 10lb turkey breast – serving 7 guests. On the date of delivery, I received an email with the updated order information at 10:01am CST indicating that the 10lb turkey breast would be replaced with a 5.9 lb turkey breast. My order was to be delivered between 12pm and 1pm. I called Mercato customer service as soon as I received this updated my receipt. This was a change to my order that I did not authorize. She contacted the store to request 10lb turkey breast, so I thought it had been handled.
When I received my order, it was the 5.9 lb turkey breast – which would not be enough for dinner. I indicated in my order to contact me if the order could not be fulfilled as ordered. If I hadn’t looked at my email prior to delivery, I would have not known about the 4 lb difference. I consider reducing the weight from 10lb to 5.9lbs a significant change to the order.
I have since heard from the merchant that Mercato did contact them to adjust the order. The merchant asked Mercato customer service to reopen the order so they could add another turkey breast to order to reach 10lb. Per the merchant, Mercato never re-opened the order. Had Mercato done this, I would have had a much better customer experience.
I received an email from Mercato Support indicating that I should have contacted Mercato 24hours in advance to change my order. I did not request a change to my order, Mercato did!
Mercato offered a $10 Mercato credit. I requested $20 credit to be applied to my payment method which Mercato has rejected. Lesson learned that I will NEVER use Mercato and I’m posting this review to multiple places to share my experience with others!

They are not to be trusted.
I canceled the membership in 2020 and had them take off auto renewal. Only to find they had renewed my membership in 2021. I didn’t catch it unfortunately. I didn’t get emails and they said there is no record of me canceling. However, I have record that I did. There isn’t an option to turn off auto renewal, by the way, or take out your financial payment info entirely. So I paid $96 for one delivery and have 6 months left. Dreadful customer service. Alrighty is what I got from the rep.
Be warned.

Their website creates the impression that these people have something to do with food but now I realize that they’re people sitting at computers misrepresenting themselves as a food delivery service. We ordered dinner from a place and to our surprise, an Uber driver arrived without the whole dinner. I called the restaurant and they said they’d call Mercato to get the missing part delivered and call me back. Mercado told them that we’d asked that the charge for the missing item be refunded which was a lie. The restaurant gave me Mercado’s Merchant number and when I called, they said that once the item was charged back they couldn’t change it. Couldn’t? Why not??? Obviously it wasn’t worth it to them to fix their mistake.

Update: You can see in their response below that they simply repeat my statement that they hire other people to deliver the food, knowingly don’t send the drivers back when they miss something and no offer to make it right. Why would I want further details from them?

This is such a bummer because they deliver from such great stores! But of the dozens of orders I’ve had with Mercato, about 1/3 don’t arrive or are mixed up with another order or are hours late. The customer service is always very responsive and kind but I wouldn’t rely on them for delivery. It’s too spotty.