Mercland Sales - CLOSED レビュー 260

From our initial inquiry until the delivery of our beautifully prepared new M class the team were amazing.

Sophia was our first point of contact and although new to the company was delightful to deal with and made an effort to find answers to questions she didn’t know off hand.

We purchased the car remotely and the team were clearly well versed at working this way. We were sent a very detailed video of the interior and exterior of the car.

The car was prepared to a high standard and anything required was handled, in our case the car had a full service and required 2 new tire.

Vish finalised the deal for us and sorted out all the paperwork. He was very knowledgable about the vehicle and also great to deal with.

The car was delivered to us the following day completely free of charge.

Like many we have had issues in the past with used car company’s but dealing with Mercland was a completely different feel and a totally pleasurable experience which dissolved any stress and anxiety in purchasing a used car.

Thanks Mercland for supplying us with a stunning car. See you in about 4 years

I recently bought a car from Mercland

The car was delivered to me at my residence. The car was not valeted inside or out.

I have emailed them. Still waited for my to approve a cost. Also was missing a part under the left door light cover.

I’m still waiting for an update.

Was a little sceptical about mercland until I arrived at the premises. Once there all fears and scepticism vanished. Although it was very busy I was dealt with in very professional manner and the service I received you could not fault. Car E350 estate was ready for me to take out on a test drive as requested the previous day. After a good test drive and walk around the car I purchased the vehicle. Took the option of a home delivery and car has been delivered today 19/6 as agreed. Everything that the car needed, refurb of alloys, service, mot etc have all been done. Overall could not fault the service provided by mercland and would not hesitate to recommend to others. I shall be returning when I next look at changing my car.
Special shout out to Ksan who delivered my car. only just started at mercland. Was a bit rabbit in the headlights but he'll get there. Was abily supported by a long term employee who showed him the ropes of what to do when delivering a car. Great work from the pair of them. Loving my purchase. 👍👍👍

I received my c class Mercedes last week, it was driven to me free of charge by a driver called Ricky, who was an absolute gentleman. He made the handover process as simple as he could and I can’t praise him enough. The car is excellent I love it! Thank you Mercland.

Terrible car and even worse service.
Terrible car and even worse service.
Just for balance I bought a car from Mercland about 8 years ago. It has been absolutely fine. I'm still driving it at 200,000 miles. I decided to buy another car from them in October last year.
The car I bought last October developed a red engine light after one day of using it. I phoned Mercland, to say they were not bothered is an understatement. I paid nearly £14,000 for the car. I took it to a local dealer who plugged it in. It was a nitrogen exhaust sensor that needed changing. The fault had been repeatedly archived before! I love the stickers all over the car saying it had been mercland quality checked. What a joke. I had to take a days annual leave so I could take the car back to Nuneaton from Yorkshire for the part to be fitted. Not a cheap repair according to the mechanic. The worse thing was the service. Janki the manager is probably the worse person I have dealt with in many years. Rude, dismissive, angry......I could go on. She made me feel like it was my problem, my fault and I was just an inconvenience. No one ever said sorry about this. The car was initially delivered in driving rain. When the weather improved it had multiple significant chips in the windscreen. Mercland looked at them when the car was back in the garage and said they had all been suitably repaired in the past, despite it looking like it had been machine gunned. A few months later one developed in to a massive crack across the windscreen. The car then developed other issues. It leaked oil on the new resin drive. The radio did not work properly. Constantly re-set itself so that traffic alerts came on. Start stop function never worked. My favourites fault was it used to say on the dashboard intermittently that it was missing a front wheel! I bought the car last October for nearly £14K and I've just traded it in for £8,000. I have never hated a car as much in my life. Made all the better by Janki's fantastic customer service. Thanks Mercland. I'll never be using you again.

Pretty easy company to work with , easy payment process, the delivery driver was a pleasant and helpful man , looked great when arrived and nearly half tank in it . The next day started straight away smooth ride etc was really impressed, there was abit of a mark/damage on the door inside where there’s a little rip mark , and the handbrake is stuck every morning, but mercland have done a video about how to take it off if it’s sticking so not the end of the world just a pain ,that being said it is a 10 year old car but looks amazing and performs well so overall 5 star id recommend

Once I meet a member of staff after driving 3 hours , they were helpful, and done everything to the car they said they would
Would buy a car from Mercland again .

Great car, very happy.
They fixed a few cosmetics issues that I pointed out. Car was available in 2 days after deal, been driving it for a week now and everything seems ok. Will deff recomand.

All done by phone delivered to my address i found them very willing to put me at ease especially not seeing car before purchase i would for sure do business with them again thank you i am pleased with purchase Tom Challoner i am known by
William Thomas Challoner.

Very happy with my purchase of my car.
I give Mercland 10 out of 10.

Looking at the reviews, their Facebook, their website instilled me with confidence of a friendly, family run business. From the first email to the delivery and (to no fault of their own) the aftercare justified that confidence.

They provided a video zooming in on items I requested and answered all questions without me feeling they were hiding something.

The aftercare is where most places fall flat. You’ve bought the car and that’s all they care about (or even if under warranty claim it’s not covered). Not here. I messaged with the issue and they were quick to respond and picked the car up at my convenience. I wasn’t without a car as they even supplied a courtesy car.

This is my first Mercedes and I can safely say that when it comes to upgrade time, Mercland will be my first and probably only stop. Next time I may even go there personally to put names to faces and meet the team personally.

Lovely, clean C Class. Well done to all, you made this a great experience!

Great sales staff. Very knowledgeable and helpful. Good aftersales help.

The car itself is fantastic, meeting all my expectations in terms of performance, comfort, and features. I highly recommend Mercland to anyone in the market looking for a car. Their professionalism, integrity, and customer service are truly top-notch.

I contacted the dealership by using their online chat. After few exchanges I was contacted by one of the sales team who described the car. I then made arrangements to visit the dealer. The car was well described, it was a 66 plate convertible, I asked for a small area of paint work to be tied up which was agreed with the price and the car was delivered to my door a week later, good communication throughout

Very quick and professional!
Best car buying experience!

Overall the experience was good. Process of reserving online was easy. The car I purchased was exactly what I was looking for and reasonably priced. Some scratches on the body work, however the team ensured that these were fixed by delivery. Delivery was scheduled over a bank holiday weekend and had to be rescheduled very late on the Friday, which was a little disappointing as the communication wasn’t great on that day, however this was rearranged for the Monday. When the car arrived the driver was very friendly and knowledgable about the process, even helping to get the car taxed before he left. The car looked great and the work to the bumper and wheels looked fantastic. Overall the experience was good, and I would recommend.

It's not often a company just does everything right but I can say, this was my experience with Mercland.

Not pushy, really helpful and did everything they said they would. All the staff from the sales guys to the delivery driver were superb. A really pleasant experience.

Thank you to Vish, Jay, Mia and Aaron. Did a fantastic job!!